automobile call center/receptionist coordinator

call center personnel and customer service representative

automobile call center/receptionist coordinator Jobs in Miami

bilingual remote customer service rep Jobs in Miami

bilingual remote customer service rep

call center personnel and customer service representative Jobs in Miami

client associate

customer service agent (remote) Jobs in Miami

customer service agent (remote)

customer experience representative

Boats Group

<div><div><b>Customer Experience Representative
</b></div><div><b>(Miami, FL - Hybrid)</b><br>
</div>
<div></div><div><b>About the role</b></div>
<div><br>
We are seeking a Customer Experience Representative to join our For Sale by Owner (FSBO) team &mdash; a results-oriented professional who brings strategic thinking, ownership, and polished communication to every client interaction. This is not a traditional call center role; it is a career-track position for someone who thrives at the intersection of consultative service, relationship-building, and operational excellence. In this role, you will engage with a high volume of FSBO clients across inbound and outbound channels, serving as a knowledgeable and trusted resource at every stage of their experience. You will be expected to exercise sound judgment, communicate proactively, and consistently deliver interactions that drive satisfaction, loyalty, and renewal.<br>
<br>
<b>Key Responsibilities:</b></div>
<ul><li>Handle a high volume of inbound and outbound customer interactions via phone and email, resolving inquiries with professionalism, efficiency, and care.</li>
<li>Conduct proactive outreach to FSBO clients to check in on their experience, address concerns early, and introduce relevant renewal and upsell opportunities in a consultative, non-pressured manner.</li>
<li>Recognize and respond to client dissatisfaction signals, escalating appropriately and taking ownership of resolution to protect the client relationship.</li>
<li>Deliver complex information clearly and accessibly, helping clients navigate platform features, troubleshoot issues, and maximize the value of their subscription.</li>
<li>Maintain accurate, timely CRM documentation in Salesforce, ensuring all client interactions and outcomes are captured to support team visibility and follow-up.</li>
<li>Identify recurring client pain points and share structured feedback with team leads and cross-functional partners to inform service and product improvements.</li>
<li>Consistently meet or exceed individual KPIs including client satisfaction scores, first-contact resolution rate, renewal conversion, and response time targets.</li>
</ul><div><b>Qualifications:</b><br>
<br>
<i>Required:</i></div>
<ul><li>2+ years of experience in a customer-facing role such as customer success, inside sales support, high-touch service environment, or similar.</li>
<li>Proven ability to handle complex or sensitive client interactions with professionalism, empathy, and a resolution-oriented mindset.</li>
<li>Exceptional verbal and written communication skills, with the ability to adapt tone and approach to a wide range of client situations.</li>
<li>Proficiency with CRM platforms; Salesforce experience strongly preferred.</li>
<li>Strong organizational skills with the ability to manage high interaction volumes without sacrificing quality or attention to detail.</li>
<li>Comfort interpreting basic performance data (satisfaction scores, renewal rates, resolution metrics) to self-manage and improve outcomes.</li>
</ul><div><i>Preferred</i></div>
<ul><li>Experience in a marketplace-driven platform.</li>
<li>Background in subscription-based or renewal-driven service models.</li>
</ul><div><b>Core Competencies:</b></div>
<ul><li>Customer Centricity - You put customer outcomes at the center of every decision and interaction</li>
<li>Consultative Communication - You listen actively, ask the right questions, and guide clients toward solutions in a way that builds trust</li>
<li>Accountability &amp; Ownership - You follow through on commitments, resolve issues completely, and proactively flag concerns before they escalate</li>
<li>Adaptability - You navigate a fast-paced, varied workload with composure and sound judgment</li>
<li>Collaborative Impact - You contribute to team performance, share knowledge generously, and make those around you better</li>
</ul><div><b>What You'll Receive:</b></div>
<ul><li>Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.</li>
<li>Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year</li>
<li>Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.</li>
<li>Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.</li>
<li>Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.</li>
<li>Commuter Benefits: Park conveniently in our building&rsquo;s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.</li>
<li>Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.</li>
<li>Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.</li>
</ul>
<div></div><div><b>About Our Crew</b></div>
<div>Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.<br>
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won&rsquo;t find at other companies. We&rsquo;re the best at what we do because we&rsquo;re working in an industry we love. When you walk through our doors, you&rsquo;ll find smart, dedicated people who consider one another family.<br>
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!<br>
<br>
#LI-Hybrid</div></div>

Customer Experience Representative

Paper Alternative Solutions

<div>Description:<p></p><p><b><br>
**This is a remote position for Florida residents only!</b><br>
Bilingual Remote Customer Service Representative</p><p><b>
&iquest;Eres fluido en espa&ntilde;ol y ingl&eacute;s? Buscamos representantes biling&uuml;es de servicio al cliente.</b></p><p><b>
**Candidates must be able to</b> <b>read/speak Spanish fluently, including numbers and the alphabet.</b></p><p><b>
Pay:</b> $14.50 per hour</p><p><b>
Home Workplace Requirements:</b></p><ul><li>
Must have <i>hard-lined internet access</i> (the ability to connect the equipment provided directly to your modem, <b>not via WiF</b>i) that includes speeds of 100 MB download and 10 MB upload speed minimum.</li><li>
We supply the computer equipment.</li></ul><p><b>
Job Summary:</b> As a Call Center Representative placed by <b>Paper Alternative Solutions Inc.</b>, you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.</p><p><b>
Company Description:</b> Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
</p>Requirements:<p></p><p><b><br>
Duties:</b>&middot; Receive telephone calls and provide responses to callers.&middot; Identify situations that require further research and monitoring.&middot; Record all interactions in Microsoft Dynamics Customer Service module.&middot; Advise supervisor of issues and problems</p><p><b>
Skills:</b>&middot; 6 months or more experience dealing with the public.&middot; Excellent communication skills to understand and effectively respond to callers.&middot; Analytical skills to rapidly review and interpret data.&middot; Excellent keyboarding skills with PC and Windows operating system&middot; Interpersonal skill to respond in a concise and courteous manner.</p><p><b><br>
Work Schedules:</b></p><ul><li>
Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)</li><li>
Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )</li><li>
Occasional overtime may be required, including working optional Saturday for training purposes.</li></ul><p><b>
Operation Schedule:</b> Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.</p><p>
Join <b>Paper Alternative Solutions</b> Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. <b>Paper Alternative Solutions, Inc. is</b> an equal opportunity employer, we value diversity and inclusion in the workplace.</p></div>

Bilingual Remote Customer Service Rep

INTEGRIS Health

<div><p>Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Sunshine Clinic, in Miami, OK.</p><p>
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.</p><p>
This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.</p><p>
The Patient Services Representative responsibilities include, but are not limited to, the following:</p><ul><li>
Responsible for receiving and/or dispatching incoming phone calls</li><li>
Collects payments for copays and deductibles</li><li>
Makes financial arrangements for patients</li><li>
Performs check in and out duties accurately and timely</li><li>
Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li><li>
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li><li>
Accurately enters patient demographics into the practice management system</li><li>
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li><li>
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li><li>
Manages large call volume while maintaining excellent telephone etiquette</li><li>
Organizes workflow to meet patient needs in a timely manner</li></ul><p></p><p><br>
Reports to Office Manager/Supervisor.</p><p>
Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.</p><p>
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.</p><p><b>
REQUIRED QUALIFICATIONS</b></p><p><b>
EXPERIENCE:</b></p><ul><li>
6 months customer service experience</li></ul><p></p><p><b><br>
EXPERIENCE:</b></p><ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience</li></ul><p><br>
INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p><div>
<b>Get to Know Your Team</b>
</div><div><ul><li>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.</li>
<li>Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.</li>
<li>Take the first step toward growing your career by joining us.</li></ul></div></div><div></div>

Patient Services Representative

Ocean Bank

<div>Overview:
<div>
The <b>Retail Banking Representative</b> (Broward) is responsible for opening new accounts, personal and business; ensuring the proper documentation for new accounts has been gathered and properly documented, and cross sells banks products/services.
</div>Responsibilities:
<div>
Inputs data and documents KYC (Know Your Customer). Assists branch personnel and customers with any account related inquiry. Provides quality customer service on a personal basis to customers in person, e-mail and by phone. As well as providing customer service to the internal departments of the bank. Also, performs as a Teller when needed. Processes teller transactions at the teller line; performs all teller paying and receiving functions for commercial and personal accounts, including services such as deposits, Cashier's Checks, Money Orders, and Cash Advances, gathers CTR information for transactions that exceed the established threshold and balances the cash drawer.</div>
Qualifications:
<ul><li>High school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash and one (1) year of banking experience required. New Accounts experience preferred. Must possess the ability to deal with customers in a pleasant and effective manner.
</li><li>Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
</li><li>Must possess good verbal and written communication skills, interpersonal, and organizational skills.
</li><li>Must possess good computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).</li></ul>
Job Posting Locations: In this role you can work onsite from Miami, Florida, United States</div>

Retail Banking Representative

TCC Wireless

<div></div><div><p><b>Join Our Team as a Retail Sales Representative!</b></p><p>
Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected!</p><p></p><p><br>
In this exciting role, you'll showcase the latest devices and plans, guide customers to the perfect solutions, and be part of a vibrant team that loves technology and helping people. Your enthusiasm and expertise will inspire customers and drive the store&rsquo;s success. If you&rsquo;re passionate about connecting people through innovative tech and thrive in a lively environment, this is your chance to shine!</p><p></p><p><br>
And here&rsquo;s the best part: <b>individual commissions are paid twice a month&mdash;yes, twice! And no one else in the industry is doing that.</b> That means you can see your hard work pay off more often and keep your earnings growing faster!</p><p></p><p><b><br>
Average Hourly + Commission Total Compensation: $15 - $30 an hour with limitless growth potential&mdash;your success is in your hands!</b></p><p></p><p><br>
Key Responsibilities</p><ul><li>
Greet customers with energy and enthusiasm, discovering their wireless needs</li><li>
Demonstrate the coolest devices, plans, and accessories to excite and inform</li><li>
Drive sales by promoting upgrades, activations, and accessories to hit targets</li><li>
Help customers set up their devices, troubleshoot issues, and enjoy a smooth experience</li><li>
Stay ahead of industry trends, current promos, and new products</li><li>
Deliver top-tier customer service, solving questions and building loyalty</li><li>
Keep the store vibrant, organized, and visually appealing</li><li>
Support inventory management and stock displays</li><li>
Follow company policies to ensure secure and private transactions</li><li>
Join ongoing training sessions to stay fresh on the latest tech and sales techniques</li><li>
Collaborate with your team to create a fun, positive shopping environment</li></ul><p></p><p><br>
Qualifications &amp; Skills</p><ul><li>
Previous wireless or retail experience is a bonus, but a passion to learn counts even more!</li><li>
Excellent communicator with a friendly, positive attitude</li><li>
Goal-oriented and driven to surpass sales goals</li><li>
Knowledge of wireless devices, plans, and accessories is a plus</li><li>
Organized, detail-focused, and a team player</li><li>
Flexible with hours, including weekends and holidays</li><li>
Eager to grow your skills and stay on top of the latest tech trends</li></ul><p>
Benefits</p><ul><li>
Competitive base salary with uncapped commission potential</li><li>
Medical, dental, Vision, Life Insurance and 401K with match for FT employees</li><li>
Supplemental insurance available</li><li>
Career advancement opportunities within a growing company</li><li>
Ongoing training and professional development</li></ul><p>
Work Environment:</p><ul><li>
Ability to stand for long periods of time</li><li>
Ability to lift objects weighing up to 40lbs</li></ul><p></p><p><br>
Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career&mdash;where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you&rsquo;ll see your efforts rewarded more often than anywhere else. Don&rsquo;t miss out&mdash;be part of something truly exciting!</p><p></p><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.</p></div><div></div>

JM Wireless - FL Biscayne Blvd & NE 80 -PT-RSR-Metro by T-Mobile

JM Wireless -FL SW 177th Ave & SW 198th-PT-RSR-Metro by T-Mobile

JM Wireless - FL NE 147th St & NE 6th -PT-RSR-Metro by T-Mobile

Explore 142+ Customer experience representative in Miami this July. Find roles across top companies and apply now to boost your career.