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patient access representative 2

University of Miami

CORE JOB SUMMARY The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.CORE JOB FUNCTIONS 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.4. Collaborates with scheduling departments to identify add-on patients.5. Obtains necessary authorizations, pre-certifications, and referrals.6. Notifies patients of liabilities and collects funds.7. Maintains appropriate records, files, and accurate documentation in the system of record.8. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:&middot; Knowledge of generally accepted accounting procedures and principles.&middot; Skill in completing assignments accurately and with attention to detail.&middot; Ability to process and handle confidential information with discretion.&middot; Ability to work independently and/or in a collaborative environment.&middot; Ability to communicate effectively in both oral and written form.DEPARTMENT ADDENDUMDepartment Specific Functions1. Projects a welcoming professional demeanor.2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.6. Coordinates patient flow to ensure timely check-in and arrival to service area.7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.18. Ensures proper physical distancing is always maintained following established guidelines.19. Works with healthcare team to resolve unique situations and troubleshoot issues.20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.AREA SPECIFICER &middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.&middot; Proficient knowledge of ASAP module.&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.&middot; Must adhere to PPE requirements as dictated by the specific situation.ADMITTING&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.&middot; Proficient knowledge of ADT module.&middot; On-call and rotating schedule for evenings, weekends, and holidays.&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. &middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. &middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. &middot; Coordinates with bed control on bed availability.&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.&middot; Responsible for processing admissions orders received via in-basket messaging.&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.CTU&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.HOSPITAL BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.PRACTICE BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.REMOTE BASED&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.Department Specific Qualifications Education:High School diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 year of relevant experience.Any appropriate combination of relevant education, experience or certification may be considered.A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.Knowledge, Skills and Attitudes:&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.&middot; Skill in completing assignments accurately with attention to detail.&middot; Ability to work independently and/or in a collaborative environment.&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENTThe following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working ConditionsEnvironmental DimensionNeverOccasionallyFrequentlyConstantlyConditions of extreme heat or extreme coldXWet/Humid conditionsXFumes/Dust/Dirt/SmokeXConfined areasXHigh placesXEquipment in motionXHigh noise levelsXEnvironmental hazardsXExposure to TBXExposure to Blood-borne PathogensXExposure to Radiant EnergyXOutdoor/Exposed areasXEquipment UsedEquipment UsedNeverOccasionallyFrequentlyConstantlyVehicle TypeOperate vehicles (Select Vehicle)XUse hand toolsXUse power toolsXPhysical RequirementsPhysical DimensionNeverOccasionallyFrequentlyConstantlyWeightSittingXStandingXWalkingXStooping/ClimbingXCarryingX20 lbsKneelingXCrouchingXBendingXCrawlingXReachingXHandlingXSensory RequirementsSensory DimensionNeverOccasionallyFrequentlyConstantlyVision TypeVisionXNearDepth PerceptionXColor VisionXPeripheralXConcentrationXUse of keyboard or touchscreenXTalkingXFeelingXSmellingXThe above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.End of Job DescriptionJob Type: Full-timePay: $18.81 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Access Representative 2

INTEGRIS Health

<div>INTEGRIS Health Medical Group Miami, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Services Representative in Miami, OK. In this position, you&rsquo;ll work Monday through Friday from 8am to 5pm with our Sunshine Clinic team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
The Patient Services Representative responsibilities include, but are not limited to, the following:
<ul><li>Responsible for receiving and/or dispatching incoming phone calls</li>
<li>Collects payments for copays and deductibles</li>
<li>Makes financial arrangements for patients</li>
<li>Performs check in and out duties accurately and timely</li>
<li>Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li>
<li>Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li>
<li>Accurately enters patient demographics into the practice management system</li>
<li>Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li>
<li>Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li>
<li>Manages large call volume while maintaining excellent telephone etiquette</li>
<li>Organizes workflow to meet patient needs in a timely manner</li>
<li>Reports to Office Manager/Supervisor.</li>
</ul>
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

REQUIRED QUALIFICATIONS
EXPERIENCE:<ul><li>
6 months customer service experience</li></ul>
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE:<ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience 
</li></ul><div>
INTEGRIS Health mission: Partnering with people to live healthier lives.</div><div> 
 
To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</div></div>

Patient Services Representative - Sunshine Clinic - Days

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH 
 
8:30AM - 5 PM, Monday to Friday 
 
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
 
 
Base salary PLUS new monthy and quarterly incentive progam!<div>
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.</div><h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
CALL FLOW - Can follow prescribed call flow for routine scheduling calls.</li><li>
PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.</li><li>
PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.</li><li>
SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.</li><li>
PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.</li><li>
APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.</li><li>
ESCALATIONS - Demonstrates understanding of the escalation process for appointments.</li><li>
QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.</li><li>
PROFESSIONALISM - Always acts professionally.</li><li>
SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Bilingual in Spanish<ul><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
MUST BE BILUNGUAL IN ENGLISH AND SPANISH</li><li>
1 year of experience in Contact Center or similar role.</li><li>
Some knowledge of medical terminology or healthcare operations.</li><li>
Excellent communications skills. Adept at computer software including office automation tools. Track record of outstanding customer service</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
High School Diploma (Required)
Certification:</div>

Patient Representative Call Center

MCT Express, Inc.

<div><div><div><div><div>Job Code/Grade:</div><div> 

140628</div><div> 

Pay Status/FLSA Code:</div><div> 

Non-Exempt</div></div><div> 
<div>
Position Title:</div><div> 

Transport Coordinator</div><div> 

Reports To:</div><div> 

Operations Manager</div></div><div> 
<div>
Job Family:</div><div> 

Communications</div><div> 

Reviewed &amp; Updated:</div><div> 

04/01/2026
</div>
</div> 
</div></div>Position Summary: 
Manages the logistics of medical transportation, acting as the bridge between dispatch, medical crews, and facilities. Will prioritize transport requests, assign resources, monitor crews, and ensure compliance with safety regulations. 


Key Responsibilities: 
The Transport Coordinator may be assigned one of more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls. Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Effectively triages all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Communications with dispatchers, medical crews, and facilities consistently and efficiently to manage patient transfers.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Enter transport data into CAD systems, maintain records, and ensure regulatory compliance</li>
<li>Monitor the workload of transport resources to ensure equitable distribution and maintain communication equipment.</li>
<li>Assist in organizing patient throughput to improve care delivery and safety.</li></ul> 


Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge: Familiarity with medical terminology and emergency medical services procedures</li>
<li>Skills: Strong communication skills, computer literacy, and the ability to triage tasks in high-stress environments.</li>
<li>One to two years of EMS and/or dispatch related experience and/or training preferred.</li>
<li>Knowledge of CAD system and range of software recommended.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li></ul> 


Education Requirements: 
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li></ul> 


Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Cognitive/Psychosocial Requirements: 
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally: Memorization, critical judgment, problem solving.

Frequently: Simple and complex mathematic skills, reasoning, ability to read, interpret and correspond in various written communication formats.

Constantly: Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats. 


Clinical Requirements: 
N/A 


Equipment Operated: 
The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator, laminator.

Frequently: Printer, clock.

Constantly: Computer, telephone 


Working Conditions: 
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel approximately 0% of time. 


Environmental Conditions: 
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The noise level in the work environment is moderate to loud.

The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. MCT Express reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice.</div>

Transport Coordinator

Hispano Medical Centers

<div>
 
 
 Company Description
 
 
 
 Hispano Medical Center is a dedicated healthcare provider committed to serving the Hispanic community with culturally sensitive and accessible care. Founded with the vision of overcoming language barriers, the center integrates bilingual staff and services to ensure every patient can access quality healthcare without obstacles. The team fosters a sense of community and provides comprehensive medical services tailored to meet the unique needs of its patients. Located in Miami, FL, Hispano Medical Center prioritizes compassion, inclusivity, and exceptional healthcare experiences.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Miami, FL, for a Medical Assistant. The Medical Assistant will perform a variety of tasks, including assisting healthcare providers with medical procedures, managing medical records, scheduling appointments, and ensuring patient comfort. Responsibilities also include maintaining accurate documentation, preparing examination rooms, supporting patient communication, and facilitating an organized medical office. The role requires a patient-focused, detail-oriented individual dedicated to delivering excellent care.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Spanish fluency REQUIRED
 
 </li>
 <li>
 Bilingual (English/Spanish) preferred
 </li>
 <li>
 
 Valid work authorization required
 
 </li>
 <li>
 Certifications required or in progress: Medical Assistant, Phlebotomy, EKG, and BLS
 </li>
 <li>
 Ability to provide high-quality Patient Care and assist with clinical procedures
 </li>
 <li>
 Strong organizational, communication, and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Schedule
 
 
 <ul>
 <li>
 Monday&ndash;Friday
 </li>
 <li>
 Occasional weekends (with advance notice)
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work in a fast-paced primary care environment
 </li>
 <li>
 Serve and support the Hispanic community
 </li>
 <li>
 Opportunity for professional growth and skill development
 </li>
 <li>
 Supportive and team-oriented workplace
 </li>
 </ul>
 
 
 
</div>

Medical Assistant

Operation Hope

<div>Job Description
 Financial Wellbeing Coach &ndash; Credit &amp; Money Management 
DEPARTMENT: HOPE Program Operations 
ACCOUNTABILITY: Reports to Director of Operations 
ABOUT OPERATION HOPE: Operation HOPE is a non-profit organization dedicated to empowering individuals and communities to achieve financial dignity, economic opportunity, and financial wellbeing. Through financial literacy education, coaching, and access to resources, Operation HOPE strives to create a world where everyone has the tools and knowledge to build a secure financial future. You will be based in a HOPE Inside office (hosted by a corporate partner). 
POSITION OVERVIEW: Join our team at Operation HOPE, a transformative and national non-profit organization committed to fostering financial empowerment and prosperity within communities and individuals. As a Financial Wellbeing Coach, you will be instrumental in shaping a future where financial security and knowledge are accessible to all. Embrace this opportunity to contribute to a world in which every individual has the power to create a prosperous future. Our coaches pave the way for financial dignity, unlocking economic opportunities and enhancing financial well-being through comprehensive financial literacy workshops, personalized coaching, and access to community resources. Financial Literacy is the Civil Rights Issues of this generation. Be part of The Movement! 
KEY RESPONSIBILITIES:<ul><li>
Financial Coaching:<ul><li>
Recruit, build trust, and lead clients to achieve strategic performance objectives.</li><li>
Provide one-on-one coaching sessions to clients, addressing their specific financial concerns and goals. These sessions are offered in-person, by video conference, or over the phone.</li><li>
Develop personalized action plans based on individual client needs and circumstances.</li><li>
Educate clients on budgeting, debt management, savings strategies, and other relevant topics.</li></ul></li></ul> 
<ul><li>
Workshop Facilitation<ul><li>
Establish and maintain relationships with local strategic alliance partners, including other local non-profit and for-profit businesses.</li><li>
Deliver group workshops and seminars, on various financial literacy topics, within the community.</li><li>
Build productive relationships with Bank Partners for shared Client relationships.</li><li>
Offer both virtual and in-person workshops as requested.</li></ul></li></ul> 
<ul><li>
Client Relationship Management:<ul><li>
Establish and maintain strong relationships with clients, fostering trust and open communication.</li><li>
Encourage clients to enroll through the client portal, available on our website.</li><li>
Coach client via Zoom, phone and in-person appointments.</li><li>
Monitor clients' progress towards financial goals through Dynamics, our client relationship software.</li></ul></li></ul> 
<ul><li>
Resource Referral and Community Engagement<ul><li>
Connect clients with relevant resources, services, and financial products that align with their goals.</li><li>
Attend community and networking events.</li><li>
Stay updated on financial assistance programs, grants and other community resources that may benefit clients.</li></ul></li><li>
Documentation and Reporting<ul><li>
Maintain accurate and detailed records of client activities, impact, and success stories.</li><li>
Ensure all data entered has been captured in our CRM system, Dynamics.</li></ul></li></ul> 
QUALIFICATIONS 
<ul><li>
Possess strategic thinking expertise as well as the ability to plan and execute tactical strategies to implement company objectives.</li><li>
Strong contributor with analytical skills and the ability to identify and proactively communicate industry and governance trends to clients.</li><li>
Experienced financial coach with outstanding people skills and ability to quickly form meaningful working partnerships.</li><li>
Ability to meet monthly, quarterly, and annual production goals as assigned.</li><li>
Multitask oriented with the ability to initiate, manage, and maintain several projects and 
 program relationships simultaneously.</li><li>
Serve as the liaison with the partner and community.</li><li>
Strong knowledge of personal finance, budgeting, debt management, and savings strategies.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to meet deadlines and maintain effective time management.</li><li>
Empathetic and patient approach in working with individuals from diverse backgrounds.</li></ul> 
REQUIRED SKILLS AND EDUCATION 
<ul><li>
Bachelor&rsquo;s degree is preferred, however, will consider comparable 2+ years of work experience in the financial industry.</li><li>
Proficiency in MS Word, Excel, and PowerPoint will be required in this position.</li><li>
Presentation skills - the right candidate can conduct workshops with a varying number of attendees.</li><li>
High-energy individual who demonstrates confidence, accountability, and professionalism while demonstrating personal integrity, resilience, and respect for diverse populations, while exhibiting cultural competency.</li><li>
Strong communication skills both verbally and in writing to conduct presentations and meetings.</li><li>
Self-starter with a demonstrated ability to work with minimal hands-on direction.</li><li>
Empathetic and patient approach while working with individuals from diverse backgrounds.</li><li>
Professional demeanor and attire will be required in this position.</li><li>
This job requires personal transportation for travel within the designated market area.</li></ul> 
PREFERRED SKILLS 
<ul><li>
Experience using Customer Relationship Management programs.</li><li>
Knowledge of interpreting Credit Report information.</li><li>
Experience building and maintaining financial budgets.</li></ul> 
EEO STATEMENT
Operation HOPE is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</div>

Financial Wellbeing Coach, Credit

Validus Pharmaceuticals

<div>
 
 
 SUMMARY
 
 
 
 This position is responsible for working independently to assure maximum market penetration of Validus Pharmaceuticals LLC&rsquo;s CNS products in the territory. The responsibilities require the Sales Representative to conduct his/her business with key targeted primary care, internal medicine physicians, psychiatrists, neurologists, physician assistants, and nurse practitioners.
 
 
 
 
 
 
 POSITIONS
 
 - 1
 
 
 
 
 
 
 JOB LOCATION
 
 : South Florida
 
 
 
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Maintains and utilizes expert product knowledge and highly effective selling skills to influence targeted health care professionals (HCP) to support the use of Validus promoted products.
 </li>
 <li>
 Develop comprehensive and accurate sales presentations using all approved marketing and selling materials.
 </li>
 <li>
 Maintain proficient knowledge of promoted product disease states and indications.
 </li>
 <li>
 Executes brand strategies to ensure a consistent company sales and marketing message.
 </li>
 <li>
 Pre-call plans to meet health HCP&rsquo;s needs.
 </li>
 <li>
 Builds discussion around HCP needs and opportunities.
 </li>
 <li>
 Identifies top plans for HCP.
 </li>
 <li>
 Engages HCP in comprehensive discussions on the payer environment, copays, and formulary access.
 </li>
 <li>
 Analyzes territory information to optimize HCP calls.
 </li>
 <li>
 Monitors local market conditions for changes that impact business.
 </li>
 <li>
 Develops plans to maximize sales programs.
 </li>
 <li>
 Completes all administrative responsibilities as directed by management.
 </li>
 <li>
 Successfully completes all Sales Training requirements.
 </li>
 <li>
 Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, etc.) and Company policy and SOPs.
 </li>
 <li>
 Demonstrates high ethical and professional standards with all business contacts.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION/EXPERIENCE:
 
 
 <ul>
 <li>
 Bachelor's degree required.
 </li>
 <li>
 A minimum of 3 years successful pharmaceutical sales experience.
 </li>
 <li>
 Connect with primary care, internal medicine physicians, Neurology and Psychiatry HCPs preferred
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS:
 
 
 <ul>
 <li>
 Proficiency in Excel, Word, Outlook, and database applications.
 </li>
 <li>
 Ability to travel (including overnight travel). Should reside in territory geography as most of the targets are in the area.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Strong communication and presentation skills
 </li>
 </ul>
 
 Job Type: Full-time
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Vision insurance
 </li>
 </ul>
 
 
 
 
 
 Work Location
 
 : On the road
 
</div>

Pharmaceutical Sales Representative

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