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patient financial services specialist

patient access representative 2

University of Miami

CORE JOB SUMMARY The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.CORE JOB FUNCTIONS 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.4. Collaborates with scheduling departments to identify add-on patients.5. Obtains necessary authorizations, pre-certifications, and referrals.6. Notifies patients of liabilities and collects funds.7. Maintains appropriate records, files, and accurate documentation in the system of record.8. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:&middot; Knowledge of generally accepted accounting procedures and principles.&middot; Skill in completing assignments accurately and with attention to detail.&middot; Ability to process and handle confidential information with discretion.&middot; Ability to work independently and/or in a collaborative environment.&middot; Ability to communicate effectively in both oral and written form.DEPARTMENT ADDENDUMDepartment Specific Functions1. Projects a welcoming professional demeanor.2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.6. Coordinates patient flow to ensure timely check-in and arrival to service area.7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.18. Ensures proper physical distancing is always maintained following established guidelines.19. Works with healthcare team to resolve unique situations and troubleshoot issues.20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.AREA SPECIFICER &middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.&middot; Proficient knowledge of ASAP module.&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.&middot; Must adhere to PPE requirements as dictated by the specific situation.ADMITTING&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.&middot; Proficient knowledge of ADT module.&middot; On-call and rotating schedule for evenings, weekends, and holidays.&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. &middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. &middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. &middot; Coordinates with bed control on bed availability.&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.&middot; Responsible for processing admissions orders received via in-basket messaging.&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.CTU&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.HOSPITAL BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.PRACTICE BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.REMOTE BASED&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.Department Specific Qualifications Education:High School diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 year of relevant experience.Any appropriate combination of relevant education, experience or certification may be considered.A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.Knowledge, Skills and Attitudes:&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.&middot; Skill in completing assignments accurately with attention to detail.&middot; Ability to work independently and/or in a collaborative environment.&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENTThe following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working ConditionsEnvironmental DimensionNeverOccasionallyFrequentlyConstantlyConditions of extreme heat or extreme coldXWet/Humid conditionsXFumes/Dust/Dirt/SmokeXConfined areasXHigh placesXEquipment in motionXHigh noise levelsXEnvironmental hazardsXExposure to TBXExposure to Blood-borne PathogensXExposure to Radiant EnergyXOutdoor/Exposed areasXEquipment UsedEquipment UsedNeverOccasionallyFrequentlyConstantlyVehicle TypeOperate vehicles (Select Vehicle)XUse hand toolsXUse power toolsXPhysical RequirementsPhysical DimensionNeverOccasionallyFrequentlyConstantlyWeightSittingXStandingXWalkingXStooping/ClimbingXCarryingX20 lbsKneelingXCrouchingXBendingXCrawlingXReachingXHandlingXSensory RequirementsSensory DimensionNeverOccasionallyFrequentlyConstantlyVision TypeVisionXNearDepth PerceptionXColor VisionXPeripheralXConcentrationXUse of keyboard or touchscreenXTalkingXFeelingXSmellingXThe above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.End of Job DescriptionJob Type: Full-timePay: $18.81 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Access Representative 2

SOUTH FLORIDA BILL CARE

An eligible candidate must possess:* Great communication skills and excellent work ethic* Well organized, high level of attention to detail* Ability to prioritize tasks and manage multiple assignments at the same time* Office/administrative skills* 2 years of experience in a healthcare setting.* ABA and/or OT/PT/ST experienceGeneral Responsibilities Include (but not limited to):* Experience working with insurance verification and authorization requirements.* Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.* Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes.* Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in Microsoft applications (Word, Excel), experience with multiple computer systems and use of dual screens.* Calling doctor&rsquo;s offices, scanning, faxing, filing Electronic Medical Records.* Able to multitask and work individually while applying critical thinking skills. Customer Service experience highly preferred.* Bilingual, fluent in English and Proficient in Spanish.This is a full-time position Monday-Friday from 9:00AM and 5:00PM.Position Hourly Rate: $203-month probation PeriodClear Background check requiredJob Type: Full-timePay: $19.99 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Authorization Specialist

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:<h2 class="jobSectionHeader">
Position Responsibilities</h2>
Cardiac Cath Lab Responsibilities<ul><li>
Evaluates, assesses and documents patient's hemodynamic response to therapeutic intervention by accurate cardiovascular monitoring. Reports abnormal rhythm to physician.</li><li>
Monitors, evaluates, documents and trouble shoots patients hemodynamic response with the use of cath lab specialty equipment.</li><li>
Accurately transcribes, reviews and carry's out physician orders.</li><li>
Assess and reassess as per hospital policy.</li><li>
Maintains competency on all equipment in the Cath Lab used for Cardiac procedures.</li><li>
Monitors, evaluates and intervenes appropriately with patients receiving conscious sedation.</li><li>
Demonstrates appropriate safety measures as it relates to potential radiation exposure.</li><li>
Assesses and implements safety devices pre-intra-post Cardiac Cath procedures.</li><li>
Demonstrates proper groin management for arterial/venous sheath interventions.</li></ul>
Assessment<ul><li>
Performs initial vital signs and admission history to include introduction to patient and family. Assessment of chief complaint and notification of physician within 15 minutes of arrival.</li><li>
Obtains and documents a complete nursing admission assessment, including physiological and psychological factors to develop a plan of care within eight hours of admission.</li><li>
Performs and documents an accurate systems assessment at the beginning of each procedure.</li><li>
Responds to diagnostic data and initiates appropriate action or intervention.</li><li>
Assesses patient education needs on admission.</li><li>
Assesses psychosocial needs specific to patient's age, growth, and development.</li></ul>
Planning<ul><li>
Initiates a plan of care within eight hours of admission.</li><li>
Establishes priorities for patient care based on patient needs.</li></ul>
Implementation<ul><li>
Verbalizes understanding of patient diagnosis and plan of care.</li><li>
Safely and correctly initiates and documents nursing interventions in emergency situations.</li><li>
Prepares intravenous solutions using aseptic technique.</li><li>
Administers, observes, and documents intravenous therapy according to hospital policy.</li><li>
Administers medications within 30 minutes of scheduled time. Observes and documents effectiveness. Recognizes and reports adverse reactions immediately.</li><li>
Provides individualized instructions to patient/significant other regarding the plan of care.</li><li>
Demonstrates safe and correct use of unit specific equipment.</li><li>
Ensures that each patient's general hygiene needs are met.</li><li>
Performs pre-operative and post operative care and instruction for each assigned cardiac cath patient.</li><li>
Adheres to standard precautions including hand hygiene guidelines at all times.</li><li>
Documents specific patient valuables on designated form when received and immediately arranges for appropriate storage.</li><li>
Performs dressing changes using aseptic technique.</li><li>
Collects and labels specimens per policy when ordered by physician.</li><li>
Performs bedside glucose monitoring according to policy.</li><li>
Reports all abnormal findings immediately to physician.</li><li>
Inserts intermittent or indwelling urinary catheter using aseptic technique.</li><li>
Administers oxygen therapy according to physician order.</li><li>
Transfers patients in/out of the cath lab in an efficient manner, by obtaining a complete and correct set of physician's orders. Completes transfer summary and ensures appropriate completed referral forms accompany intra-facility transfers, including giving/receiving of report.</li><li>
Demonstrates safe and correct use of restraints.</li></ul>
Evaluation<ul><li>
Documents/reports patient responses or outcomes resulting from: nursing interventions, treatments/procedures, interpersonal interactions, and patient/family education.</li><li>
Evaluates and documents patient's progress towards established goals/objectives.</li><li>
Updates/revises individualized patient care standards based on patient/family responses, progress towards goals.</li><li>
Professional and Staff Development</li><li>
Obtains 100% mandatory hospital and unit specific inservices annually, prior to evaluation date.</li><li>
Plans, presents, and documents unit inservice as required by level.</li><li>
Documents competency in clinical skills annually.</li><li>
Attends staff meetings as required.</li><li>
Uses established lines of communication for resolution of problems and interpersonal conflict.</li></ul>
Leadership<ul><li>
Assists Director in the interviewing/hiring process for potential Cardiac Cath Lab nurse candidates.</li><li>
Ensures that supplies are charged accurately on a daily basis.</li><li>
Assists Director with scheduling and assures accuracy of daily schedule sheets.</li><li>
Ensures problem resolution for any issues regarding internal and / or external customers.</li><li>
Conducts staff meetings (at least 2 per year); in collaboration with unit Director.</li><li>
Demonstrates the expertise necessary to function as a role model for staff.</li><li>
Fosters teamwork and builds mutual understanding, respect and confidence among personnel and between departments.</li><li>
Uses a systematic problem-solving process to make sound decisions in a timely manner.</li><li>
Uses initiative and sound judgment in delegating responsibilities.</li><li>
Maintains a customer-focused attitude at work through a spirit of cooperation, pleasant and respectful demeanor, and helpfulness towards patients, visitors, physicians, peers and employees.</li><li>
Demonstrates commitment towards professional growth through development of skills and knowledge.</li><li>
Knowledgeable of general safety and risk management procedures and responds appropriately to emergency situations, including fire, disaster and clinical emergencies.</li><li>
Collects and interprets data to monitor the departments performance and improve processes; and when applicable evaluates the outcomes related to the use of clinical practice guidelines.</li><li>
Is responsible for providing leadership and direction for staffing in accordance with the organization goals and objectives and meets changing needs in the area(s) of responsibility.</li><li>
Assumes authority, accountability and responsibility for the formal and informal direction of others.</li><li>
Maintains a high level of employee satisfaction.</li><li>
Provides for orientation, initial job training and continuing education of all employees in the department.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
Current FL Nursing License, Current Basic Life Support,</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
None</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
4 yrs in RN position within a Cardiac Cath Lab preferred.</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Team Leader Cath Lab

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

Royal Caribbean Group

<div><div><div><div><div><div><div>Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation &amp; benefits package and excellent career development opportunities each offering unique ways to explore the world

POSITION SUMMARY
</div>
<div>The Sr Associate Architectural Design manages and coordinates architectural design work for newbuild revitalization or refurbishment projects Plans manages and guides design while cross coordinating and sharing best practices effectively between external architectural interior design and consultancy firms worldwide guiding the design they provide In collaboration with the Sr Manager/Associate he/she will review drawings/proposals recommend decisions and provide innovative solutions and ideas
</div>
<div>ESSENTIAL DUTIES AND RESPONSIBILITIES:
</div><div><ul><li>Ensures the design intent is apparent and credible and that the voice of the Executive Steering Committee and Brand Think Tank is communicated clearly and consistently throughout the design process
</li>
</ul></div><div><ul><li>Applies and ensures the brand &amp; design standards CADD &amp; drawing standards and contract references assisting Supervisor with oversight that project materials are delivered on a timely basis
</li>
</ul></div><div><ul><li>Receives guidance and coordination from Sr Associate and Manager on unusual or complex issues
</li>
</ul></div><div><ul><li>Thrives in an innovative forward thinking proactive and collaborative environment that brings all disciplines together and creates favorable results Commitment to learning &amp; growth of oneself and others
</li>
</ul></div><div><ul><li>Upholds SQM practices throughout all design phases
</li>
</ul></div><div><ul><li>Regularly attends meetings with sponsors (clients)
</li></ul></div><div><ul><li>Coordinates VR/IT Initiatives Operates CAVE with skill
</li>
</ul></div><div><ul><li>Studies collects shares compare stores statistical information and analyze various ships and areas bringing forth observations
</li>
</ul></div><div><ul><li>Supports creation building of foundational brand-design decks and immersion decks Creates reports for management brings visibility to project progress
</li>
</ul></div><div><ul><li>Assists with cost complexity balancing along with other cost control needs
</li>
</ul></div><div><ul><li>Regularly assists and occasionally conducts practicality reviews to check that operational risk or accessibility concerns are being considered in all aspects of design
</li></ul></div><div><ul><li>Assist Sr Associate with supporting shop drawing review process and yard/contractor coordination meetings mockup reviews factory visits and inspections during newbuilding process and drydock period
</li>
</ul></div><div><ul><li>Stays current in industry trends and innovation through research and market knowledge
</li>
</ul></div><div><ul><li>Occasionally accepts assignments for design concepts space planning design development drawings &amp; details (elevations sections details) of designated venues
</li>
</ul></div><div><ul><li>Performs other duties as required
</li>
</ul></div><div><ul><li>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management
</li>
</ul></div><div>EDUCATION EXPERIENCE KNOWLEDGE &amp; SKILL:
</div>
</div><div><div><ul><li>Minimum of 5 years design industry experience required
</li>
</ul></div><div><ul><li>Minimum of 2 years managing large scale projects
</li>
</ul></div><div><ul><li>Bachelor&rsquo;s degree or equivalent in Interior Design required Architecture preferred
</li></ul></div><div><ul><li>Cruise ship newbuild or revitalization design experience preferred
</li>
</ul></div><div><ul><li>Graphic design background desirable
</li>
</ul></div><div>KNOWLEDGE &amp; SKILLS:
</div>
<div><ul><li>Knowledge of cruise ship staterooms or crew areas preferred
</li></ul></div><div><ul><li>Must possess skills in at least 2 of the following: AutoCAD Excel PowerPoint Photoshop Sketchup; Microsoft Project is nice to know Must be effective communicator with project team (and sponsor when required) exhibiting good capabilities in written oral and graphic media
</li>
</ul></div><div><ul><li>Represents department and self in a competent professional manner Is highly motivated efficient and organized
</li>
</ul></div><div><ul><li>Has fundamental understanding of time management with priorities being established by supervisor
</li></ul></div><div><ul><li>Works on multiple projects and multiple tasks under various team members
</li>
</ul></div><div><ul><li>Has strong ability to maintain focus
</li>
</ul></div><div><ul><li>Ability to travel internationally or domestically 15% of the time
</li></ul></div><div><ul><li>Exemplifies strong communication skills - articulate in written oral graphic media Anticipates job expectations executes upon it Seeks guidance appropriately independent with minimal direction
</li></ul></div><div>PHYSICAL DEMANDS:
</div>
<div><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
</li>
</ul></div><div><ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
</li>
</ul></div><div><ul><li>While performing the duties of this job the employee is regularly required to talk hear sit stand write review and type reports compile data and operate a pc
</li>
</ul></div><div><ul><li>The employee communicates listens compares variables and assesses information
</li>
</ul></div><div><ul><li>The employee regularly moves about the office complex and may climb descend lift or move 10 pounds
</li>
</ul></div></div><div><div>WORK ENVIRONMENT:
</div>
<div><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations
</li>
</ul></div><div><ul><li>The environment includes office location and /or moving inside/outside the office
</li>
</ul></div><div><ul><li>A high noise level is possible if visiting shipboard or offsite locations
</li>
</ul></div><div><ul><li>Ability to travel internationally or domestically 15% of the time
</li>
</ul></div><div><ul><li>Key Relationships External architectural interior design and consultancy firms worldwide
</li>
</ul></div><div>FINANCIAL RESPONSIBILITIES:
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<div><ul><li>Manages project spend up to $2 mil for revitalizations and $5 mil for newbuilds
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</ul>We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon! 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment</div> 
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Nearest Major Market: Miami</div>

Sr. Associate, Design

<div>Department: Holtz Women's and Children - Antepartum Med-Surg (7B) 
Address: 1611 NW 12th Avenue, Miami, Florida 33136 
Shift Details: Full-Time, Nights
Why Jackson: 
Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hospitals in the southeast United States, where UHealth - University of Miami Health System physicians treat children from throughout Florida and the Caribbean. Holtz Children's is known worldwide for its care of critically ill newborns in its neonatal intensive care unit, which is one of the largest in the United States and boasts some of the best medical outcomes. In collaboration with the Miami Transplant Institute, Holtz Children's is one of only three centers in the country that specializes in pediatric multi-organ transplants. It is home to one of only three state-accredited comprehensive children's kidney failure centers and one of the largest pediatric kidney transplant programs in the world. The Children's Heart Center at Holtz Children's is the only comprehensive children's heart program in South Florida. In partnership with the University of Miami, Holtz Children's also trains the most pediatric physicians of any medical center in the southeastern United States.
Summary
<ul><li>Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their hygiene, safety, nutrition, elimination and comfort needs.</li><li>
The position may require demonstrating knowledge and skills in specialty area. This is a Level 4 job in the nursing support ladder.</li></ul> 
 
Responsibilities
<ul><li>Uses a systematic process to provide/modify care and patient/family education.</li><li>
Assists health care team with advanced procedure; prepares supplies equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc.</li><li>
Performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, IV lines, drainage, personal hygiene: bath, dressing, bed making/linen changes etc.).</li><li>
Utilizes specialized equipment as needed when providing patient care (spirometer, restraints etc.).</li><li>
 Prepares and cleans exam rooms, patient treatment areas and stretchers between patient use.</li><li>
Transports patients to and from treatment areas when needed.</li><li>
Cleans clinic area he/she is assigned to after patients treatment is finished at the end of day according to departmental procedures.</li><li>
Takes and picks up food orders for patient's kitchen evaluation.</li><li>
Assists discharge process according to JHS policies under supervision. Makes daily rounds of assigned work area and initiates work orders for repair as needed and communicates action to appropriate health care team members.</li><li>
Maintains supplies and equipment for patient floor: inventories, orders, stocks, rotates, charges for both supplies and equipment.</li><li>
Assists with office duties as needed, i.e. answering phone, taking messages.</li><li>
Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list.</li><li>
Utilizes job and unit specific equipment as required. Incumbent who is assigned in ER may perform duties include but not limited to respond to medical and other emergency and non-emergency calls, assists the paramedic in providing emergency medical treatment and triage as necessary, and assists in loading patient and provides transportation of patient to a medical facility. Incumbent who is assigned to specialty area may prepare patient for procedure, sterile equipment and assist procedure under medical team's direction.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li><li>
Performs all other related job duties as assigned.</li></ul> 
 
Experience
Generally requires 1 to 3 years of related experience. 
 
Education
High School diploma is required. 
 
Credentials
Effective 4/25/2024, ONE of the following is required:<ul><li>
A. Proof of completion of school training program for patient care technician AND proof of phlebotomy training</li><li>
B. FL Licensure as a Certified Nursing Assistant (CNA) AND proof of phlebotomy training</li><li>
C. Proof of completion of school training program for Medical Assisting (Phlebotomy is included in training)</li><li>
D. FL Licensure as EMT (Phlebotomy is included in training) American Heart Association Basic Life Support (BLS) is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</li></ul>
Unit Specific Credential
Basic Life Support (BLS) 
 
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Patient Care Associate 2, Antepartum Med Surg, Holtz Women's Hospital, FT, Nights

US Department of Veterans Affairs

Registered Nurse (SICU)

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