advanced quality engineer Jobs in New York

advanced quality engineer

ai creator and editor

ai engineer

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applied ai engineer

ai architect hybrid

<div>ECI has an exciting opportunity for an experienced Senior Product Manager to join our team. In this role, you will play a crucial leadership &amp; contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.

 What you will do:
<ul>
<li>Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.</li>
<li>Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.</li>
<li>Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.</li>
<li>Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.</li>
<li>Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client &amp; offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.</li>
<li>Plan project kickoffs with offshore delivery leads, coordinating &amp; providing input on resource staffing and assisting in formulating project execution plans.</li>
<li>Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.</li>
<li>Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.</li>
<li>Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support &amp; Maintenance).</li>
<li>Ensure the renewal of existing support and maintenance accounts.</li>
<li>Act as a subject matter expert on cloud (AWS &amp; Azure), data applications &amp; pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.</li>
<li>
<div>Expected to confidently engage with technical client stakeholders and architects, providing well-supported recommendations backed by clear, structured approaches and evidence.</div>
</li><li>Assist in hiring new Product Owners and/or offshore technical resources.</li>
<li>Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.</li>
<li>Collaborate with offshore leads on delivery processes and optimization.</li>
<li>Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.</li>
<li>Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.</li>
<li>Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.</li>
<li>Attend workshops, take certifications, and advance knowledge across project domain types.</li>
<li>May be expected to travel to conferences, client offices, or NYC headquarters.</li>
</ul>
Education and Experience
<ul>
<li>Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.</li>
<li>Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.</li>
<li>Proven experience in cloud technologies (AWS &amp; Azure), data applications &amp; pipelines, application development, and AI solutions.</li>
<li>Consulting experience is a major plus as we interface with many clients in advisory way.</li>
</ul>
SKILLS AND COMPETENCIES
<ul>
<li>Technical Expertise: Strong understanding of cloud platforms (AWS &amp; Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.</li>
<li>For all areas mentioned, strong understanding of their use cases, common application architecture &amp; systems design, functional &amp; technical requirements, and project implementation plans.</li>
<li>Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support &amp; maintenance phases.</li>
<li>Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.</li>
<li>Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.</li>
<li>Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.</li>
<li>Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.</li>
<li>Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies &amp; learn quickly.</li></ul> 


PREFERRED CERTIFICATIONS
<ul>
<li>Project Management Professional (PMP) or equivalent</li>
<li>Certified ScrumMaster (CSM) or equivalent</li>
<li>AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert</li>
<li>Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)</li>
<li>Experience working with MSPs and/or MSSPs and understanding types of service.</li>
<li>Experience working with cybersecurity, GRC, and/or networking setup.</li>
</ul>
PERSONAL ATTRIBUTES
<ul>
<li>Problem-Solving: Strong analytical and problem-solving skills.</li>
<li>Adaptability: Ability to adapt to changing client needs and project requirements.</li>
<li>Detail-Oriented: Attention to detail in project planning and execution.</li>
<li>Self-sufficient: Ability to work autonomously and drive tasks forward</li>
</ul>
ECI&rsquo;s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you&rsquo;d be a great fit and are ready for your best job ever, we&rsquo;d like to hear from you!! 


Love Your Job, Share Your Technology Passion, Create Your Future Here!

 #LI-Hybrid 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Senior Product Manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Web Services | Cloud Economics 
Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions? Do you have the depth to quantify the ROI of AI-powered contact center transformation &mdash; and the influence to drive customer commitment at the C-suite level? Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale? Join the AWS Cloud Economics Connect team as a Senior Business Development Manager. 
 
As AWS and Amazon Connect continue to grow rapidly, we are seeking a Senior Business Development Manager to join the Cloud Economics Connect team. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion &mdash; creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. 
You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement. 
 
Key job responsibilities 
<ul><li>Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.</li><li>Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes &mdash; producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.</li><li>Build and continuously refine a suite of ROI tools, playbooks, and benchmarks that enable value conversations at scale &mdash; multiplying your methodology well beyond direct engagements.</li><li>Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value.</li><li>Define the measurement framework for AI optimization impact &mdash; establishing the methodology for quantifying containment rates from agentic self-service, handle time reduction from agent assist, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base.</li><li>Own the business development reporting framework, designing the metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews.</li></ul> 
A day in the life 
The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the financial models and methodologies that drive Amazon Connect's AI adoption. On a given day, you might be designing a new ROI framework for a strategic Connect customer, pressure-testing financial models against revenue neutrality constraints, or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics &mdash; containment rates, handle time reduction, cost-per-contact improvement, ARR impact &mdash; into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement &mdash; your goal is to build methodologies that scale, so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You don't wait to be asked &mdash; you identify the gaps in how we measure and communicate value, build the models that close them, and set the standard for the team. 
 
About the team 
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of Go-To-Market, Business Development, Sales, or Consulting experience</li><li>5+ years of working with Data &amp; AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience</li><li>5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience</li><li>5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience</li><li>5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience interpreting data and making business recommendations</li><li>Experience identifying, negotiating, and executing complex legal agreements</li><li>Experience with Contact Center technology transformation initiatives and the impact AI drivers</li><li>Deep understanding of cloud technologies, including public and hybrid cloud platforms.</li><li>Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 162,700.00 - 220,200.00 USD annually 
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually 
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually</div>

Senior Business Value Specialist - Amazon Connect, Customer Experience

monday.com

<div>As a Forward-Deployed Engineer in the Services organization, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, help drive growth for our strategic customers and translating real world complexity into product insights. You will deeply embed with a single high value customer, working with C-level and technical teams to architect solutions that redefine their work.<div></div> 
You'll lead customer transformations leveraging AI capabilities in complex, mission critical use-cases. You'll own the full cycle of a delivery from understanding customer needs and business pains, architecting and designing their solution, build, and roll it out to the teams.<div></div> 
This foundational role will help define the future of forward-deployed engineering at monday.com.<div></div> 
Please note that this is a hybrid position of 3 days/week in our NYC office.
About the role:
As a monday.com Forward-Deployed Engineer, you will drive strategic transformation, AI adoption, and product strategy, directly impacting revenue, roadmap, and customer trust. You will partner deeply with one strategic customer, advising executives on AI-driven operational change, and feeding insights back to the product team. This autonomous role offers high visibility and the chance to define its future.<div></div> 
﻿What You'll Do
While you may prototype, your main leverage is through architecture, judgment, and influence, connecting customer reality to product direction.<ul><li>
Strategic Transformation: Embed with C-level stakeholders to architect end-to-end AI solutions and scalable workflows that solve complex business pains</li><li>
Cross-Functional Leadership: Partner with Sales and CS as a technical authority to guide account strategy and translate customer needs into Product Requirement Documents (PRDs)</li><li>
Implementation Excellence: Act as the platform expert&mdash;designing sophisticated configurations, prototyping custom scripts, and overseeing the narrative from pilot to full rollout</li></ul>
Requirements:<ul><li>
Experience leading hands-on projects from A to Z in a production environment, preferably client-facing</li><li>
5+ years of previous experience building web applications from scratch using TypeScript/Node.js/React</li><li>
Previous experience in Full-stack development</li><li>
Background in Solution Architecture or Software Engineering with a strong grasp of AI/LLM workflows and systems thinking</li><li>
Experience navigating C-suite relationships and the ability to influence executive decision-making in ambiguous environments</li><li>
Entrepreneurial, fast-moving, and focused on long-term impact rather than just immediate fixes</li></ul><div></div> 
﻿What monday.com can offer you:<ul><li>
Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program</li><li>
An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!</li><li>
Monthly stipends for food, wellness, and commuter/remote work</li><li>
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills</li><li>
Award-winning work environment - named a &ldquo;Best Place to Work&rdquo; by BuiltIn as well as &ldquo;Great Place To Work&rdquo; certified</li><li>
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding</li><li>
A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, S&atilde;o Paulo, and Tokyo</li></ul><div></div> 
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: Compensation Range: $180,000-$230,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company&rsquo;s plans and in accordance with Company&rsquo;s policies. Compensation finally awarded to the candidate will be commensurate with the candidate&rsquo;s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.﻿<ul><li>
Experience leading hands-on projects from A to Z in a production environment, preferably client-facing</li><li>
5+ years of previous experience building web applications from scratch using TypeScript/Node.js/React</li><li>
Previous experience in Full-stack development</li><li>
Background in Solution Architecture or Software Engineering with a strong grasp of AI/LLM workflows and systems thinking</li><li>
Experience navigating C-suite relationships and the ability to influence executive decision-making in ambiguous environments</li><li>
Entrepreneurial, fast-moving, and focused on long-term impact rather than just immediate fixes</li></ul><div></div> 
﻿What monday.com can offer you:<ul><li>
Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program</li><li>
An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!</li><li>
Monthly stipends for food, wellness, and commuter/remote work</li><li>
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills</li><li>
Award-winning work environment - named a &ldquo;Best Place to Work&rdquo; by BuiltIn as well as &ldquo;Great Place To Work&rdquo; certified</li><li>
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding</li><li>
A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, S&atilde;o Paulo, and Tokyo</li></ul><div></div> 
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: Compensation Range: $180,000-$230,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company&rsquo;s plans and in accordance with Company&rsquo;s policies. Compensation finally awarded to the candidate will be commensurate with the candidate&rsquo;s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.﻿
Compensation Range: $180K - $230K</div>

Forward Deployed Engineer, Strategic Deployments

<div>At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we&rsquo;re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and &ldquo;failing forward&rdquo; together in this dynamic environment.
Please note this is a hybrid role in our New York City office.
About the role:
As a Technical CSM, you&rsquo;ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond &quot;tool adoption&quot; and into &quot;business transformation&quot; by consulting on how to power mission critical workflows with monday.com&rsquo;s AI platform.<ul><li>
Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations.</li><li>
AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday&rsquo;s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client&rsquo;s ability to achieve their designated outcomes.</li><li>
Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform.</li><li>
Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption.</li><li>
Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale.</li><li>
High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond &quot;how-to&quot; and focus on &quot;how-to-scale.&quot;</li><li>
Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features.</li><li>
Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning.</li></ul>
Requirements:<ul><li>
5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.</li><li>
Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.</li><li>
AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.</li><li>
Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).</li><li>
Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.</li><li>
Analytical Mindset: You enjoy using data to segment business books and identify the next &quot;big win&quot; for your clients.</li><li>
Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.</li><li>
Bonus: Prior experience in strategy consulting or a background in business process mapping.</li></ul>
What monday.com can offer you:<ul><li>
Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program</li><li>
A team that values transparency and collaboration while having fun while we work</li><li>
Monthly stipends for food, wellness, and commuter/remote work</li><li>
Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops</li><li>
Award winning work environment - named a &quot;Best Place to Work&quot; by Built In as well as &quot;Great Place To Work&quot; certified.</li><li>
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding</li><li>
A global work environment with employees in New York, Tel Aviv, London, Sydney, S&atilde;o Paulo, Tokyo, and more</li></ul>
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: compensation is structured as approximately 80% base salary and 20% variable on-target earnings (OTE). The base salary range for this position is: $132,000 &ndash; $168,000, with additional OTE potential of $166,000 &ndash; $210,000. OTE earnings are tied to individual performance pursuant to company policy. This role may also be eligible for equity awards, giving you the opportunity to share in the company&rsquo;s long-term success. All compensation is subject to standard payroll taxes and withholdings.
Compensation Range: $132K - $168K</div>

Senior Customer Success Manager

Oscar Health

<div>Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.

You will report into the Vice President, Network Operations.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $163,944 - $215,176 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<h4 class="jobSectionHeader">
Strategic Leadership &amp; Team Development</h4>
<ul><li>Provide strategic leadership and operational oversight for the end-to-end provider data lifecycle, ensuring the precise and timely execution of provider credentialing, contract loading, and daily data management.</li>
<li>Lead, coach, and develop a high-performing, multi-tiered team of managers and individual contributors; foster a culture of continuous learning, accountability, and psychological safety.</li>
<li>Establish clear organizational structure, governance, and support systems that shield the team from distractions and empower them to execute key strategic initiatives.</li>
<li>Act as a trusted, collaborative partner to Product, Tech, Markets, and Clinical Operations to design, build, and deliver next-generation provider operations capabilities that support aggressive company growth and market expansion targets.</li>
</ul><h4 class="jobSectionHeader">Operational Excellence &amp; Scalability</h4>
<ul><li>Architect and implement foundational, industry-standard processes and data models that allow the provider data and contracting infrastructure to scale seamlessly alongside the business.</li>
<li>Champion the adoption of industry best practices to ensure all operational processes and internal tools are highly extensible, efficient, and integrated with modern technology stacks.</li>
<li>Lead the team in surface-level and deep-dive diagnostics to identify data, process, and technology bottlenecks. Establish robust KPIs and monitoring dashboards to proactively flag operational issues, leveraging these insights to maintain our standing as a leading health plan.</li>
</ul><h4 class="jobSectionHeader">Efficiency, Automation &amp; Compliance</h4>
<ul><li>Identify and execute opportunities for automation (e.g., RPA, AI integrations) across mature, stable workflows to replace manual intervention, reduce turnaround times, and eliminate human error.</li>
<li>Drive administrative expense savings and optimize total cost of care by identifying and executing on process improvements, technical tooling investments, offshore resource optimization, and strategic vendor partnerships.</li>
<li>Guarantee 100% compliance with all applicable state and federal laws, regulatory mandates (e.g., No Surprises Act, CMS requirements), and accreditation standards (NCQA).</li>
<li>Adapt to evolving business needs by leading critical ad-hoc initiatives and specialized projects as assigned.</li>
</ul>
Requirements:
<ul>
<li>A bachelor's degree or 5+ years of operating experience</li>
<li>10+ years of work in operations, health insurance, data analysis and/or consulting</li>
<li>5+ years of experience building, coaching and developing operational teams</li>
<li>5+ years experience with network operations, provider data management and contracting processes</li>
<li>5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders</li>
<li>5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures</li>
<li>5+ years of experience using data to influence business decisions</li>
<li>5+ years of experience program management</li>
</ul>
Bonus points:
<ul>
<li>Proven history of managing high-impact initiatives and pitching complex business cases to secure alignment from executive leadership.</li>
<li>Proficiency in SQL, Lean Six Sigma, or other process improvement methodologies</li>
<li>Deep understanding of data architecture and optimizing data management workflows</li>
<li>Direct experience operating within service-oriented organizational structures</li>
<li>Comprehensive knowledge of NCQA credentialing, CMS standards, and the No Surprises Act.</li>
<li>Prior success in deploying or refining enterprise-level MDM or Provider Data Management systems.</li>
<li>Demonstrated ability to apply AI, RPA, or data analytics to improve roster accuracy and processing speed.</li>
<li>Background in leading distributed teams and overseeing external BPO or vendor partnerships.</li>
</ul><div>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</div></div>

Director, Provider Operations

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Amazon Web Services (AWS) is seeking a Healthcare Solutions Architect to join our Healthcare &amp; Life Sciences (HCLS) organization within AWS Industries. In this role, you will partner with healthcare providers, health systems, and healthcare ISVs to design cloud architectures that solve critical industry challenges. From clinical AI and interoperability to population health and provider workflows, you will help some of the nation's largest health systems and most innovative digital health companies accelerate their transformation on AWS. 
 
As a Solutions Architect, you will sit at the intersection of technology and healthcare delivery. You will bring technical depth, business aptitude, and the ability to lead architecture discussions with Enterprise Architects, Technical Architects, Cloud Architects, CMIOs, CTOs, Directors, VPs, and CXOs. You will articulate how AWS enables measurable outcomes across the healthcare value chain, from the point of care to back-office operations. 
 
You will craft highly scalable, flexible, and resilient cloud architectures. You will help organizations understand best practices for cloud-native healthcare solutions and guide migration of existing clinical and administrative workloads. You will define and build reference architectures for healthcare-specific use cases including clinical AI, ambient documentation, medical imaging, FHIR-based interoperability, real-time data pipelines, and generative AI applied to provider workflows. 
 
In collaboration with account management, professional services, support, product teams, and the AWS healthcare partner ecosystem, you will formulate and execute strategies to expand AWS adoption across provider organizations and healthcare ISVs. 
 
Key job responsibilities 
Key job responsibilities 
Ensure success in building, modernizing, and migrating healthcare applications, platforms, and services on AWS for health systems and ISV customers 
In partnership with the account management team, formulate and execute a customer engagement strategy tailored to healthcare organizations and their unique regulatory, interoperability, and data challenges 
Build prototypes, proofs of concept, and demonstration assets showcasing AWS capabilities in clinical AI, generative AI, ambient listening, medical imaging, FHIR interoperability, and healthcare analytics 
Educate customers on the value proposition of AWS for healthcare, and participate in deep architectural discussions to ensure solutions meet compliance, interoperability, and scalability requirements 
Stay current on emerging health AI technologies, clinical AI models, and cloud-native patterns. Translate that knowledge into actionable guidance and reference architectures for healthcare customers 
Engage with healthcare ISVs and digital health companies to help them build, scale, and go-to-market on AWS. Serve as a technical advisor across the partner ecosystem 
Conduct one-to-few and one-to-many training sessions to transfer knowledge to healthcare organizations considering or already using AWS 
Author or contribute to AWS customer-facing publications such as whitepapers, reference architectures, and blog posts focused on healthcare use cases 
Act as a technical liaison between healthcare customers, service engineering teams, and support 
 
A day in the life 
Your morning starts with your AI agents already working. You open Amazon Quick, review overnight insights across your accounts, and jump into a call with a digital health ISV to architect their clinical AI platform for scale on AWS. Mid-morning, you build a generative AI prototype using Kiro that surfaces care gaps from unstructured clinical notes. After lunch, you walk a health system CTO through a live demo you built yesterday, not a slide deck. Between meetings, you're sketching a FHIR-native interoperability pattern and reviewing a medical imaging pipeline design. No two days look the same. 
 
About the team 
About the team 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of IT development or implementation/consulting in the software or Internet industries experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Experience working with end user or developer communities</li><li>Experience in IT development or implementation/consulting in the software or Internet industries</li><li>Experience in design, implementation, or consulting in applications and infrastructures</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually 
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually</div>

Sr. Solutions Architect, AWS Industries HCLS

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Join the team building the AI brain behind Amazon Ads &mdash; the SPB Agent platform powers agentic experiences that autonomously guide millions of advertisers, sellers, and sales teams with personalized, data-backed intelligence across the Ads Console, Seller Central, and Next Gen Selling. 
 
As an SDE on this team, you'll architect and ship generative AI systems that reason over campaign performance, make autonomous decisions on behalf of sellers, and deliver hyper-personalized advertising guidance at massive scale. This is a rare opportunity to work at the intersection of large language models, distributed systems, and advertising &mdash; shaping how businesses connect with customers through AI. 
 
Why this role: 
<ul><li>Own the platform that integrates and powers reasoning behind multiple agentic AI products</li><li>Ship to millions of merchants and brands worldwide</li><li>Collaborate with world-class AI researchers and engineers</li><li>Work at the forefront of generative AI technologies and agent-based architectures</li></ul>
Experiences powered by the SPB Agent include: 
<ul><li>AI Campaign Overview &ndash; A dynamic widget on an advertiser's Campaign Detail page that adapts its narrative in real time based on performance and campaign data</li><li>AI Companion for Selling Partners &ndash; A personalized assistant in Seller Central that provides data-backed guidance, makes autonomous decisions, and executes actions on behalf of sellers</li><li>AI for Sales Teams &ndash; An intelligent copilot grounded in each advertiser's objectives, focus areas, and guardrails captured through sales interactions</li></ul> 
Key job responsibilities 
<ul><li>Design and develop the SPB Agent platform using generative AI/ML technologies, delivering consistent, well-reasoned advertiser guidance through a secure, reusable, low-latency architecture</li><li>Optimize operational costs at scale through efficient resource utilization, token consumption management, and memory footprint reduction</li><li>Collaborate with cross-functional teams to integrate AI-driven solutions across the advertising ecosystem</li><li>Pioneer new approaches to conversational AI and natural language interactions in advertising contexts</li><li>Build scalable systems that process millions of data points to deliver hyper-personalized advertising experiences</li></ul> 
A day in the life 
As a Software Development Engineer on the SPB Agent team, you will architect and build next-generation AI features that power personalization and intelligent advertising experiences for millions of merchants and brands worldwide. 
 
You are: 
<ul><li>Highly analytical &ndash; You solve problems with verifiable data and drive processes, tools, and methods that support rational decision-making.</li><li>Team-obsessed &ndash; You help the team achieve exceptional results, fostering a creative atmosphere where engineers innovate while remaining accountable for smart decisions and delivery.</li><li>Humbitious &ndash; You're ambitious yet humble, recognizing there's always room for improvement and using introspection and peer feedback to raise the bar.</li><li>Energized by ambiguity &ndash; You explore new problem spaces with unique constraints and non-obvious solutions, quickly identifying gaps and the right people to fill them.</li><li>Passionate about AI &ndash; You stay current with the latest developments in AI technologies and apply those insights to real-world product challenges.</li></ul> 
About the team 
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Bachelor's degree in computer science or equivalent</li><li>Proven experience shipping Gen AI-powered features at scale from pilot to production and a deep understanding of AI trust and safety considerations</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 158,100.00 - 213,800.00 USD annually</div>

Software Development Engineer, Sponsored Products and Brands

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