production support analyst Jobs in Los Angeles

production support analyst

programmer analyst i

project engineer

senior engineer

ai staff software engineer

LegalZoom

<div><div><b>About LegalZoom</b></div><div>
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you&rsquo;re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can&rsquo;t wait to meet you.</div><div></div><div><i>
This hybrid position will work remotely as well as onsite in our Austin, TX, Mountain View, CA, or Sherman Oaks, CA office.</i></div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div>
We're looking for a <b>Staff AI Engineer (Full Stack)</b> who ships production AI systems. You'll build and own AI services that power LegalZoom's products and internal tools&mdash;working across the stack from design through deployment.</div><div><br>
We integrate best-in-class AI foundation models from OpenAI, Anthropic, and Google into real products. We prioritize shipping working solutions over research, perfect architectures, or bleeding-edge experiments.</div><p></p><div><b><br>
You will</b></div><ul><li><div><b>
Own AI systems end-to-end</b> &mdash; Design, build, and operate production AI agents, RAG pipelines, MCP services, and agentic workflows&mdash;including observability, error handling, and other table stakes for production systems.</div></li><li><div><b>
Build on our AI platform</b> &mdash; Extend our unified FastAPI + PydanticAI monorepo, leveraging foundation model APIs (AWS Bedrock, OpenAI, Gemini) and contributing patterns other teams can adopt.</div></li><li><div><b>
Collaborate across teams</b> &mdash; Partner with Product, Engineering, Design, and Operations to identify high-value AI opportunities and embed intelligent capabilities into existing systems.</div></li><li><div><b>
Contribute across the stack</b> &mdash; Write backend services, wire up basic React frontends when needed, and own your deployments.</div></li><li><div>
Other duties as assigned</div></li><li><div>
Occasional travel may be required as needed</div></li></ul><p></p><div><b><br>
You have</b></div><ul><li><div><b>
5+ years of software engineering experience</b> with at least 2 years building production AI systems</div></li></ul><div><i><br>
Technical foundations:</i></div><ul><li><div><b><br>
Strong Python backend skills</b> &mdash; You write clean, maintainable code. You are familiar with frameworks and tools like FastAPI, Pydantic, uv, Postgres, REST APIs, and cloud infrastructure (AWS preferred).</div></li><li><div><b>
Basic frontend literacy</b> &mdash; You can build or modify a React UI for internal tools. Not a frontend specialist, but light frontend work doesn't block you. Bonus if you're comfortable in TypeScript and Vercel AI-SDK.</div></li></ul><div><i><br>
AI expertise:</i></div><ul><li><div><b><br>
AI-first engineering mindset</b> &mdash; You use AI coding tools (Cursor, Claude Code, Codex, etc.) in your day-to-day work. You believe in leveraging AI to build AI systems.</div></li><li><div><b>
Agentic AI experience</b> &mdash; You've built multi-step agentic workflows with frameworks like PydanticAI, LangGraph, or AI-SDK. You're familiar with MCP (Model Context Protocol) and tool-use patterns. Bonus if you've built your own MCP server with something like FastMCP.</div></li></ul><div><i><br>
How you work:</i></div><ul><li><div><b><br>
Pragmatic shipping mentality</b> &mdash; You've taken projects from idea to production with real users. You right-size solutions and prefer simplicity.</div></li><li><div><b>
Clear communication</b> &mdash; You can explain technical tradeoffs to non-technical stakeholders and write documentation.</div></li><li><div>
Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.</div></li></ul><p></p><div><b><br>
Nice to have</b></div><ul><li><div>
Experience with deployment using Docker, GitHub Actions, and Kubernetes.</div></li><li><div>
TypeScript experience and familiarity with Vercel AI-SDK for building AI-powered frontends.</div></li><li><div>
Background in legal tech, SMB, compliance, or regulated industries.</div></li><li><div>
Experience building internal developer platforms or shared services.</div></li></ul><div><i><br>
Don't check every box? If you're a fast learner with strong engineering fundamentals and genuine excitement about building AI products, we'd still love to hear from you.</i></div><p></p><h3 class="jobSectionHeader"><br>
What we're NOT looking for</h3><div><b>
This is not a research role.</b> We're not fine-tuning foundation models on a regular basis or publishing academic papers. We're integrating best-in-class AI capabilities into real products that serve real customers. If you're energized by broad ownership and allergic to over-engineering, we want to talk. This role focuses on <b>shipping products</b> (not research), and <b>full-stack versatility</b> (not narrow specialization).</div><div>
</div><div>
LegalZoom is a remote-first company and the national range for this role is $140,500 - $224,800. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.</div><ul><li> Medical, Dental, Vision Insurance</li><li> 401k, With Matching Contributions</li><li> Paid Time Off</li><li> Health Savings Account (HSA)</li><li> Flexible Spending Account (FSA)</li><li> Short-Term/Long-Term Disability Insurance</li><li> Plus other wellness benefits to include:</li><li> Fertility</li><li> Mental Health</li><li> One Medical</li><li> Fringe lifestyle benefits up to $250</li></ul><div><b>
</b></div><div><b>
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. </b><b>For additional information on E-Verify, please visit</b><b> </b><b>Participation</b><b> and</b><b> </b><b>Right to Work</b><b> pages.</b></div></div></div><p></p>

AI Staff Software Engineer

Rohadfox Corporation

<div>
 <p>
  Overview:
 </p>
 <p>
  <strong>
   Rohadfox Construction Managemen
  </strong>
  t is seeking several Engineer lll-Sr Planner/Analysts for our client located in West Los Angeles, CA. Under direction of LAWA&rsquo;s Planning &amp; Design Division&rsquo;s (PDD) Operational Planning Section, supports LAWA&rsquo;s operational business units in documenting, analyzing, and recommending solutions/improvements to current and future operational challenges within the organization. Serves as a technical resource within an airport/aviation planning area &ndash; Landside, Terminal, or Airside. Conducts and manages technical studies, data analysis, and simulation of airport business/operations. Normal hours are 8am-5pm Mon-Friday unless otherwise requested. Hourly range rate is $$99.63-$102.95
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Education Level:
  </strong>
  Bachelor&rsquo;s or Master's degree in Engineering
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional Licenses &amp; Certifications
  </strong>
  : "Licensed Engineer (preferably by CA Board of Engineers) is required. For structural engineers, SE is preferred. For geotechnical engineers GE is preferred. Optional Certifications may include AAAE, LEED, PMP, etc., and/or any other relevant Professional Licensure or Certification"
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   10 years minimum of experience in airport planning, operations, simulation, and data analysis; preferably on airport projects
  </li>
  <li>
   Pro&filig;cient with MS O&ffilig;ce and MS 365 products
  </li>
  <li>
   Experience in CAST or aircraft gate/stand allocation
  </li>
  <li>
   Experience with Simio or processing/&fllig;ow simulation software
  </li>
  <li>
   Preferred experience with data and statistical software such as Python, R, SAS, etc.
  </li>
  <li>
   Preferred experience with analytical software such as Excel, PowerBI, Tableau, GIS
  </li>
  <li>
   Preferred experience with AutoCAD, Revit, BIM, GIS, etc.
  </li>
  <li>
   Degree in industrial engineering, civil engineering, transportation planning, city/urban planning, architecture, aviation, business, operations research, or related technical &filig;eld
  </li>
 </ul>
 <p>
  <strong>
   Other Requirements/Notes
  </strong>
 </p>
 <ul>
  <li>
   May assume other duties as required/needed
  </li>
  <li>
   Maybe required to work beyond regular shift hours as needed
  </li>
  <li>
   Maybe required to work various shifts as needed
  </li>
  <li>
   Must live within commuting range of airport
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Engineer

Makai Labs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Production Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  About Makai
  <br/>
  <br/>
 </strong>
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Makai Labs is seeking a
 <strong>
  client-facing Production Support Analyst
 </strong>
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 <br/>
 <br/>
 This is a critical role with
 <strong>
  coverage expectations aligned to client needs
 </strong>
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  </li>
  <li>
   Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  </li>
  <li>
   Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  </li>
  <li>
   Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  </li>
  <li>
   Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  </li>
  <li>
   Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  </li>
  <li>
   Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  </li>
  <li>
   Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The ideal candidate will be able to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with empathy and precision in high-pressure situations (both written and verbal).
  </li>
  <li>
   Operate with strong judgment around urgency, prioritization, and escalation.
  </li>
  <li>
   Translate ambiguous client reports into actionable internal tickets with complete context.
  </li>
  <li>
   Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  </li>
  <li>
   Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  </li>
  <li>
   Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  </li>
  <li>
   Establish and follow support workflows, including triage, escalation, and communication cadences.
  </li>
  <li>
   Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  </li>
  <li>
   Own client-facing incident communications and coordinate internal status updates.
  </li>
  <li>
   Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  </li>
  <li>
   Handle ad-hoc, high-priority requests with urgency and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
  </li>
  <li>
   US-based, able to work primarily within Eastern Time business hours.
  </li>
  <li>
   Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  </li>
  <li>
   Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  </li>
  <li>
   Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  </li>
  <li>
   Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  </li>
  <li>
   Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting workflow automation, data platforms, or enterprise operational software.
  </li>
  <li>
   Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  </li>
  <li>
   Experience creating runbooks, knowledge-base articles, and support process improvements.
  </li>
  <li>
   Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  </li>
  <li>
   Familiarity with accounting, audit, or professional services firms.
  </li>
  <li>
   Experience in a dedicated/embedded client support model vs. shared support team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core values for Makai employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a flexible, innovative and creative thinker
  </li>
  <li>
   Be congenial and a team player
  </li>
  <li>
   Be self-sufficient
  </li>
  <li>
   Be self-driven with an ownership mentality
  </li>
  <li>
   Have a strong work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role, Eastern time zone
  </li>
  <li>
   Opportunities to work in-person with local colleagues
  </li>
  <li>
   Generous PTO (planned with coverage continuity in mind)
  </li>
  <li>
   Free health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Career growth &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $75K - $85K
 <br/>
 <br/>
</div>


Production Support Analyst

Chrysalis Center Inc.

<div><p><b>Job Summary:</b></p><p>
The IT Helpdesk Specialist is part of a collaborative team of professionals that ensures that Chrysalis staff and clients have the technology resources they require to achieve their mission. Responsible for providing technical assistance and support related to computer systems, hardware / software. Responds to tickets, runs tests and diagnostics, isolates problems and determines / implements solutions and escalates tickets. Supports staff either over the phone, in person, or online via trouble tickets, works directly with staff through a help desk ticketing software, directing them to existing documentation or talking them through step-by-step solutions to problems they encounter using the organization&rsquo;s software and hardware.</p><p></p><p><b><br>
Duties and Responsibilities to include but not limited to:</b></p><ul><li>
Setup, testing, and deployment of new hardware, ensuring that new computers and other equipment are deployed and in use as quickly as possible.</li><li>
Manage incoming support tickets, providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>
Provide information/assistance to colleagues either in person, over the phone or by email/chat and follow up to ensure the issue has been resolved.</li><li>
Document known issues and solutions, write training manuals and guides for staff.</li><li>
Install, modify, and repair computer hardware and software.</li><li>
Reach out to DELL in order to request technical support for laptops.</li><li>
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.</li><li>
Install computer peripherals for users.</li><li>
Monitoring and maintenance of client computer labs in all locations, identifying service issues and ensuring timely resolution</li><li>
Monitoring and maintenance of client computer labs and virtual stations, copiers, printers, and other peripherals in all locations, identifying service issues, ensuring timely resolution, and ensuring adequate quantities of toner and other supplies.</li><li>
Preparation of all equipment designated as eWaste, and arranging for its timely shipment and appropriate disposal</li><li>
Backup in processing, Onboarding, Offboarding, Employee Position Change, etc.</li><li>
Support and backup of the other IT Team members at times of vacation, leaves, and peak-workload</li><li>
Other duties as assigned</li></ul><p></p><p><b><br>
Competencies &amp; Qualifications:</b></p><ul><li>
Commitment to Chrysalis&rsquo; Mission, Vision and Values</li><li>
Training and experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment</li><li>
Strong organizational skills</li><li>
Ability to prioritize competing projects/tasks</li><li>
Experience working with a Help Desk trouble ticket system</li><li>
Strong customer service attitude and communication skills (verbal and written)</li><li>
Able to work independently</li><li>
Reliable transportation to travel between meetings and sites, as needed (mileage reimbursed)</li></ul><p><b>
Physical Requirements:</b></p><p>
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.</p><p></p><p><b><br>
FAIR CHANCE HIRING STATEMENT</b></p><p><i>
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.</i></p></div><p></p>

IT Helpdesk Specialist

University of Southern California

<div><b>Job ID</b> REQ20170332 <b>Category</b> Information Technology</div>
<br><div><p>Writes, modifies and adapts software applications using standard procedures and techniques. Performs limited systems analysis under direct supervision of more experienced programming staff.</p><p></p><p>
This is a part-time role</p><p></p><p>
The hourly rate range for this position is $36.55 - $37.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.</p><br>
Minimum Education: Bachelor's degree, Combined work experience and education as equivalent Minimum Experience: 0 - 6 months Minimum Field of Expertise: General knowledge of programming and documentation procedures and programming methods and operator instructions. Knowledge of one or more appropriate computer languages.
<div><b>Job ID</b> REQ20170332 <b>Posted Date</b> 02/23/2026</div></div><p></p>

Programmer Analyst I

Interface Engineering, Inc

<div><div><div><div><div><div><div><b>Join a People-First, Employee-Owned Firm That&rsquo;s Redefining Flexibility and Growth</b></div>
<div></div><div><b>Senior Fire Protection Engineer/Designer (MEP) &ndash; Los Angeles, CA (Hybrid)</b><br>
<i>Interface Engineering Inc.</i></div>
<div></div><div>At Interface Engineering, we believe your career should be as dynamic and rewarding as the projects you support. As a 100% employee-owned firm, we&rsquo;re proud to offer our <b>Collaboration from Home</b> policy&mdash;giving you the flexibility of a hybrid schedule (2 days in-office per week minimum) while staying connected to a team that values innovation, inclusion, and impact.</div>
<div></div><div><b>Why Interface?</b></div>
<div>We&rsquo;re not just engineers&mdash;we&rsquo;re collaborators, mentors, and trailblazers in high-performance design. Our <b>Pathway to Leadership</b> program offers a transparent, personalized roadmap for career advancement, empowering you to grow in the direction that excites you most.</div>
<div></div><div><b>Our Culture</b><br>
Interface has the company culture and work environment you have been seeking! You&rsquo;ll find a workplace with a culture of fun, superior work/life balance benefits, expansive personal development opportunities, innovative technology, and great relationships. You&rsquo;ll work alongside MEP industry leaders who will help you develop your own thriving career path. Our work takes us around the globe and on a steady growth curve. Our success and innovation are powered by people like you!</div>
<div></div><div><b>Our Core Values:</b></div>
<div>The following Core Values capture the essence of who we are. We live and breathe them, and they inform everything we do.</div>
<ul><li>We are Conscientious.</li>
<li>We are Empowered.</li>
<li>We are Respectful.</li>
<li>We are Transformative.</li>
<li>We are Resilient.</li>
</ul><div><b>What You Will be Doing:</b><br>
As a Senior Fire Protection Engineer/Designer at Interface Engineering, your responsibilities will include, but may not be limited to:</div>
<ul><li>Fire alarm design</li>
<li>Fire alarm calculations</li>
<li>Fire and smoke modeling</li>
<li>Smoke control rational analysis development</li>
<li>Fire sprinkler system design</li>
<li>Water-based or special hazard-based fire protection systems design</li>
<li>Hydraulic and water supply calculations</li>
<li>Evaluation of existing building fire protection and alarm systems</li>
<li>Commissioning in fire alarm and fire protection systems</li>
<li>Special inspections</li>
<li>Building code analysis</li>
<li>Due diligence report generation</li>
<li>Client interaction</li>
<li>Multi-discipline coordination</li>
<li>Product selection and evaluation</li>
<li>Project specifications development</li>
<li>Providing exemplary service to fellow team members and clients</li>
</ul><div><b>To Qualify for Application:</b></div>
<div>The successful Fire Protection Engineer candidate should have:</div>
<ul><li>8+ years&rsquo; experience in fire protection system consulting and design.</li>
<li>Working knowledge of NFPA standards and I-Codes.</li>
<li>Specialization in code consulting, fire alarm/sprinkler systems, and other water-based systems design.</li>
<li>Excellent time management and communication abilities.</li>
<li>Previous project management and/or design lead experience.</li>
<li>Willingness to travel for site visits, meetings, and witness testing.</li>
<li>Working knowledge of computer aided design programs (Revit, Autosprink for Revit, AutoCAD).</li>
</ul><div><b>To Be Competitive for this Role:</b><br>
Preferred qualifications include:</div>
<ul><li>EIT or PE in Fire Protection</li>
<li>NICET certification in Fire Alarm and/or Water-Based Fire Protection Systems Layout</li>
<li>Associates or bachelor&rsquo;s degree in Fire/Mech/Elec Engineering</li>
<li>Working knowledge of computer aided design programs (REVIT and AutoCAD)</li>
</ul><div><b>What You&rsquo;ll Love</b></div>
<ul><li><b>Competitive Pay</b>: $111,147 to $158,607 annual salary and conditional bonus</li>
<li><b>Employee Ownership</b>: Build equity through our Employee Stock Ownership Plan (ESOP)</li>
<li><b>Robust Benefits</b>: 401(k), medical/dental/vision, life &amp; disability insurance, transportation benefits...and more!</li>
<li><b>Generous Time Off</b>: PTO, paid holidays, and company closure to clients from Christmas to New Year&rsquo;s</li>
<li><b>Purpose-Driven Culture</b>: Paid volunteer time and a commitment to social equity</li>
<li><b>Career Development</b>: Work alongside industry leaders and access continuous learning opportunities</li>
</ul><p></p><div><b>Ready to grow with us?</b><br>
If you&rsquo;re looking for a role where your voice matters, your growth is supported, and your work makes a difference&mdash;<b>apply today</b> and become part of the Interface Engineering family.</div>
<p></p><div><b>Social Equity:</b></div>
<div>Interface is committed to social equity within our walls and in our communities. We are a diverse, inclusive, and responsible firm. Interface provides equal employment opportunities (EEO) to employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classifications. We support local business and seek to partner with small and minority-owned firms on our projects. Our staff is empowered to design community service programs (e.g., clean up beaches, serve meals at shelters, tutor school-aged children, etc.) &ndash; using paid volunteer time.</div>
<div></div><div><i>Please note: H1-B visa sponsorship or transfer is not approved for this position.</i></div></div></div></div></div></div></div><div></div>

Senior Fire Protection Engineer/Designer

Single Grain

<div><p><b>The Role</b></p><p>
Single Grain is looking for an Associate Director of Paid Media to lead the Paid Media department alongside the Senior Director of Paid. Your mission is to drive 25% YoY growth across existing client accounts while maintaining zero churn attributable to Paid Media performance.</p><p>
This is not a maintenance role. You are accountable for turning strong execution into scalable growth. You will raise the strategic bar of the department, enforce performance standards, and ensure Paid Media becomes a consistent expansion engine across the portfolio.</p><p></p><p><b>
About Single Grain</b></p><p>
Single Grain is a fast moving, award winning, AI driven digital marketing agency. We have been helping top brands like Amazon, Uber, and Salesforce grow since 2009. We specialize in Paid Media, SEO, Content Marketing, CRO, and more, powered by a lean, high performing team focused on smart, impactful work.</p><p>
We do not just use AI, we build it. We have created proprietary AI tools including Karrot.ai, an AI powered performance marketing system that generates ads, landing pages, and campaign assets in seconds, and ClickFlow, an AI driven SEO experimentation platform that helps teams identify content opportunities, optimize pages, and increase organic traffic through systematic testing and workflow automation.</p><p>
These tools are not side projects. They are embedded into how we operate and how we serve clients.</p><p>
We practice what we preach. Our podcast has 150 plus million downloads, and more than 193,000 marketers subscribe to our YouTube channel.</p><p>
We move quickly, push hard, and expect a lot from ourselves and each other. AI is not just a tool we use. It is core to how we operate, from creative to strategy to execution. Our long term vision is to build a small but elite team that stays lean, scrappy, and relentlessly focused on tech enabled innovation and measurable business impact.</p><p>
We do not micromanage. We do not hire people who need their hands held. But we do collaborate deeply, give honest feedback, and leave space for mistakes, growth, and iteration. No egos. No fluff. Just people who care about doing great work and supporting each other.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Drive 25% YoY growth across current client accounts through structured expansion planning, budget scaling, and performance optimization.</p></li><li><p>
Maintain client retention at or above 80% annually, with zero churn attributable to Paid Media performance.</p></li><li><p>
Establish and enforce a structured monthly strategic call cadence for 100% of accounts.</p></li><li><p>
Lead monthly calls that focus on growth strategy, expansion roadmaps, and performance narratives tied directly to business impact, not tactical status updates.</p></li><li><p>
Build and document account level expansion roadmaps with clear revenue projections and timelines.</p></li><li><p>
Implement weekly KPI scorecard reviews across all accounts and enforce corrective action when targets are missed.</p></li><li><p>
Deploy standardized performance dashboards across the portfolio to ensure visibility into growth levers and bottlenecks.</p></li><li><p>
Diagnose performance constraints across Google, Meta, and other major platforms, and unlock scaling opportunities.</p></li><li><p>
Ensure all accounts are leveraging platform native AI features including bidding automation, creative automation, and audience expansion, with documented testing cadences.</p></li><li><p>
Implement a minimum of 2 new AI driven optimization or reporting processes per quarter, with full team adoption and documented efficiency or performance lift.</p></li><li><p>
Document AI usage and measurable performance impact in monthly performance reviews.</p></li><li><p>
Train and enable the team to consistently identify and articulate cross sell opportunities tied to Paid Media insights.</p></li><li><p>
Launch and operationalize a cross sell training framework adopted department wide.</p></li><li><p>
Elevate mid to senior level team members into strategic growth partners capable of owning client strategy conversations.</p></li><li><p>
Correct underperformance within 60 to 90 days through coaching, clear expectations, and measurable improvement plans, or escalate appropriately.</p></li></ul><p></p><p><b>
Non Negotiable Requirements</b></p><ul><li><p><b>
Put &ldquo;AI is cool&rdquo; as the first line of your cover letter or subject line, or your application will not be reviewed.</b></p></li><li><p>
Proven track record of driving at least 20% to 30% YoY growth across a portfolio of paid media accounts.</p></li><li><p>
Demonstrated success maintaining client retention at or above 80% in an agency environment.</p></li><li><p>
Advanced expertise across major paid media platforms including Google Ads and Meta Ads.</p></li><li><p>
Clear experience leading monthly strategic client calls focused on growth and expansion.</p></li><li><p>
Strong understanding of portfolio growth mechanics and expansion strategy.</p></li><li><p>
Experience implementing AI driven optimization processes and enforcing adoption across a team.</p></li><li><p>
History of managing mid to senior level operators and holding high performance standards.</p></li><li><p>
Comfortable addressing underperformance directly and making tough people decisions when necessary.</p></li></ul><p></p><p><b>
Ideal Profile</b></p><ul><li><p>
Beacon for talent who raises the standard of everyone around them.</p></li><li><p>
Exceptional critical thinker who can diagnose root causes and design scalable solutions.</p></li><li><p>
Strong bias to action with a track record of turning strategy into execution quickly.</p></li><li><p>
High EQ and self awareness with the ability to influence clients and internal stakeholders.</p></li><li><p>
Structured, disciplined operator who builds systems, scorecards, and playbooks that drive consistency.</p></li><li><p>
Confident communicator who can move conversations from performance reporting to revenue strategy.</p></li><li><p>
Growth oriented leader who sees Paid Media as a lever for expansion, not just execution.</p></li></ul><p></p><p><b>
Compensation &amp; Structure</b></p><p>
Reports to: Hiring Manager<br>
Team Size: ~30 FTE<br>
Location: Remote<br>
Base Salary: TBD</p><p></p><p><b>
Benefits</b></p><ul><li><p>
Medical, dental and vision insurance after your first month of employment</p></li><li><p>
401k with 100 percent match up to 4 percent of your salary</p></li><li><p>
$50K life insurance policy, paid 100 percent by the company</p></li><li><p>
12 weeks of paid family leave, effective after the first year of employment</p></li><li><p>
Flexible Unlimited Paid Time Off</p></li><li><p>
$100 utilities stipend paid out as an extra $50 per paycheck</p></li><li><p>
$60 UberEats credit each month</p></li><li><p>
A Macbook, keyboard plus mouse</p></li><li><p>
$500 WFH Office Reimbursement</p></li></ul></div>

Associate Director of Paid Media

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