ai staff software engineer

assistant staff analyst - maternal health & rapid rehousing program Jobs in Los Angeles

production support analyst Jobs in Los Angeles

production support analyst

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senior enterprise systems analyst Jobs in Los Angeles

senior enterprise systems analyst

programmer analyst i

University of Southern California

<div><b>Job ID</b> REQ20170332 <b>Category</b> Information Technology</div>
<br><div><p>Writes, modifies and adapts software applications using standard procedures and techniques. Performs limited systems analysis under direct supervision of more experienced programming staff.</p><p></p><p>
This is a part-time role</p><p></p><p>
The hourly rate range for this position is $36.55 - $37.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.</p><br>
Minimum Education: Bachelor's degree, Combined work experience and education as equivalent Minimum Experience: 0 - 6 months Minimum Field of Expertise: General knowledge of programming and documentation procedures and programming methods and operator instructions. Knowledge of one or more appropriate computer languages.
<div><b>Job ID</b> REQ20170332 <b>Posted Date</b> 02/23/2026</div></div><p></p>

Programmer Analyst I

Makai Labs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Production Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  About Makai
  <br/>
  <br/>
 </strong>
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Makai Labs is seeking a
 <strong>
  client-facing Production Support Analyst
 </strong>
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 <br/>
 <br/>
 This is a critical role with
 <strong>
  coverage expectations aligned to client needs
 </strong>
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  </li>
  <li>
   Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  </li>
  <li>
   Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  </li>
  <li>
   Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  </li>
  <li>
   Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  </li>
  <li>
   Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  </li>
  <li>
   Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  </li>
  <li>
   Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The ideal candidate will be able to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with empathy and precision in high-pressure situations (both written and verbal).
  </li>
  <li>
   Operate with strong judgment around urgency, prioritization, and escalation.
  </li>
  <li>
   Translate ambiguous client reports into actionable internal tickets with complete context.
  </li>
  <li>
   Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  </li>
  <li>
   Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  </li>
  <li>
   Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  </li>
  <li>
   Establish and follow support workflows, including triage, escalation, and communication cadences.
  </li>
  <li>
   Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  </li>
  <li>
   Own client-facing incident communications and coordinate internal status updates.
  </li>
  <li>
   Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  </li>
  <li>
   Handle ad-hoc, high-priority requests with urgency and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
  </li>
  <li>
   US-based, able to work primarily within Eastern Time business hours.
  </li>
  <li>
   Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  </li>
  <li>
   Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  </li>
  <li>
   Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  </li>
  <li>
   Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  </li>
  <li>
   Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting workflow automation, data platforms, or enterprise operational software.
  </li>
  <li>
   Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  </li>
  <li>
   Experience creating runbooks, knowledge-base articles, and support process improvements.
  </li>
  <li>
   Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  </li>
  <li>
   Familiarity with accounting, audit, or professional services firms.
  </li>
  <li>
   Experience in a dedicated/embedded client support model vs. shared support team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core values for Makai employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a flexible, innovative and creative thinker
  </li>
  <li>
   Be congenial and a team player
  </li>
  <li>
   Be self-sufficient
  </li>
  <li>
   Be self-driven with an ownership mentality
  </li>
  <li>
   Have a strong work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role, Eastern time zone
  </li>
  <li>
   Opportunities to work in-person with local colleagues
  </li>
  <li>
   Generous PTO (planned with coverage continuity in mind)
  </li>
  <li>
   Free health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Career growth &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $75K - $85K
 <br/>
 <br/>
</div>


Production Support Analyst

Heluna Health

<div><p><b>Salary Range: </b><b>$6,107.18 - $8,811.00 per month</b></p>
<p><b>
SUMMARY</b></p>
<p>
The Assistant Staff Analyst, Health will be responsible for supporting ODR&rsquo;s Maternal Health &amp; Rapid Rehousing program. Since 2018, ODR&rsquo;s Maternal Health Program has been diverting pregnant women out of jail and into the community with supportive services and housing. The program works to meet the unique needs of women through a harm reduction approach that ensures that participants receive prenatal care and specialized services. Expectant mothers exit Los Angeles County Jail and reside in community based interim housing programs while addressing maternal health needs and pursuing permanent housing. The project includes a Rapid Rehousing program which provides short to medium term rental assistance and case management support, with the goal of helping families to graduate to sustainable permanent housing.</p>
<p>
Currently, ODR has a hybrid work schedule with a combination of workdays in the office, in the field and remote. This may change at discretion of DHS.</p>
<p><b>
ESSENTIAL FUNCTIONS</b> of the Assistant Staff Analyst include, but are not limited to:</p>
<ul>
<li>Support the implementation of provision of Maternal Health and Rapid Rehousing program including housing transition navigation, housing tenancy and sustaining services and interim housing.</li>
<li>Provide clinical consultation to ODR contracted community-based organizations working directly with program clients.</li>
<li>Serve as a liaison between ODR and Intensive Case Management Services (ICMS) providers to ensure understanding of services and documentation needed with the data collection systems.</li>
<li>Provide program referrals through the CHAMP data system, track completion of referrals, and ensure data is being shared appropriately between DHS and ICMS Provider.</li>
<li>Track cost of expenditures for cost reimbursement of Maternal Health and Rapid Rehousing program.</li>
<li>Prepare maternal health client list for program staff. Manage program enrollments and discharges. Coordinate with provider to ensure accuracy of client list.</li>
<li>Work collaboratively with ODR staff on court functions and release to ensure continuity of care and placement of maternal health clients.</li>
<li>Coordinate and execute the annual site visits and monthly partner meetings for Monitoring and Technical Assistance as needed for development, planning, material development, etc.</li>
<li>Facilitate and track maternal health housing matches, expand provider accountability metrics, and modify how people flow through PSH to IH beds.</li>
</ul>
<p><b>JOB QUALIFICATIONS</b></p>
<p>
Three years of highly responsible administrative or staff experience in health care or community or social service operations, -OR - Working in a program that provides housing and support services to clients who are homeless or are at risk for homelessness; - OR - Making recommendations for the design and/or implementation or evaluation of programs related to health and human services for high-risk populations (e.g. homeless, justice-involved, mentally ill, substance use disorder or medically complex).</p>
<p><b>
Education/Experience
</b></p><p>Master&rsquo;s degree in Social Work, Marriage and Family Therapy, Psychology, Clinical Counseling, or similar strongly preferred.</p>
<p>
Experience working in Rapid Rehousing</p>
<p><b>
Certificates/Licenses/Clearances</b></p>
<p>
Successful clearing through the Health clearance, Live Scan process with the County of Los Angeles.</p>
<p>
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</p>
<p><b>
Other Skills, Knowledge, and Abilities</b></p>
<ul>
<li>Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Teams, Outlook, etc.</li>
<li>Able to multi-task and set workload priorities for time sensitive projects/tasks.</li>
<li>Ability to problem solve and make recommendations to processes, policies, etc.</li>
<li>Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.</li>
<li>Able to work in a very diverse environment and with diverse individuals.</li>
<li>Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.</li>
</ul>
<p><b>PHYSICAL DEMANDS</b></p>
<p><b>
Stand:</b> Frequently</p>
<p><b>
Walk: </b>Frequently</p>
<p><b>
Sit:</b> Frequently</p>
<p><b>
Handling</b>: Occasionally</p>
<p><b>
Reach Outward:</b> Occasionally</p>
<p><b>
Reach Above Shoulder:</b> Occasionally</p>
<p><b>
Climb, Crawl, Kneel, Bend:</b> Occasionally</p>
<p><b>
Lift / Carry:</b> Occasionally - Up to 50 lbs</p>
<p><b>
Push/Pull:</b> Occasionally - Up to 50 lbs</p>
<p><b>
See:</b> Constantly</p>
<p><b>
Taste/ Smell:</b> Not Applicable</p><br>
<p></p>
<p><b>
Not Applicable =</b> Not required for essential functions</p>
<p><b>
Occasionally =</b> (0 - 2 hrs/day)</p>
<p><b>
Frequently =</b> (2 - 5 hrs/day)</p>
<p><b>
Constantly = </b>(5+ hrs/day)</p>
<p><b>
WORK ENVIRONMENT</b></p>
<p>
General Office Setting, Indoors Temperature Controlled</p>
<p><b>
EEOC STATEMENT</b></p>
<p>
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.</p></div>

Assistant Staff Analyst - Maternal Health & Rapid Rehousing Program

Interface Engineering, Inc

<div><div><div><div><div><div><div><b>Join a People-First, Employee-Owned Firm That&rsquo;s Redefining Flexibility and Growth</b></div>
<div></div><div><b>Senior Fire Protection Engineer/Designer (MEP) &ndash; Los Angeles, CA (Hybrid)</b><br>
<i>Interface Engineering Inc.</i></div>
<div></div><div>At Interface Engineering, we believe your career should be as dynamic and rewarding as the projects you support. As a 100% employee-owned firm, we&rsquo;re proud to offer our <b>Collaboration from Home</b> policy&mdash;giving you the flexibility of a hybrid schedule (2 days in-office per week minimum) while staying connected to a team that values innovation, inclusion, and impact.</div>
<div></div><div><b>Why Interface?</b></div>
<div>We&rsquo;re not just engineers&mdash;we&rsquo;re collaborators, mentors, and trailblazers in high-performance design. Our <b>Pathway to Leadership</b> program offers a transparent, personalized roadmap for career advancement, empowering you to grow in the direction that excites you most.</div>
<div></div><div><b>Our Culture</b><br>
Interface has the company culture and work environment you have been seeking! You&rsquo;ll find a workplace with a culture of fun, superior work/life balance benefits, expansive personal development opportunities, innovative technology, and great relationships. You&rsquo;ll work alongside MEP industry leaders who will help you develop your own thriving career path. Our work takes us around the globe and on a steady growth curve. Our success and innovation are powered by people like you!</div>
<div></div><div><b>Our Core Values:</b></div>
<div>The following Core Values capture the essence of who we are. We live and breathe them, and they inform everything we do.</div>
<ul><li>We are Conscientious.</li>
<li>We are Empowered.</li>
<li>We are Respectful.</li>
<li>We are Transformative.</li>
<li>We are Resilient.</li>
</ul><div><b>What You Will be Doing:</b><br>
As a Senior Fire Protection Engineer/Designer at Interface Engineering, your responsibilities will include, but may not be limited to:</div>
<ul><li>Fire alarm design</li>
<li>Fire alarm calculations</li>
<li>Fire and smoke modeling</li>
<li>Smoke control rational analysis development</li>
<li>Fire sprinkler system design</li>
<li>Water-based or special hazard-based fire protection systems design</li>
<li>Hydraulic and water supply calculations</li>
<li>Evaluation of existing building fire protection and alarm systems</li>
<li>Commissioning in fire alarm and fire protection systems</li>
<li>Special inspections</li>
<li>Building code analysis</li>
<li>Due diligence report generation</li>
<li>Client interaction</li>
<li>Multi-discipline coordination</li>
<li>Product selection and evaluation</li>
<li>Project specifications development</li>
<li>Providing exemplary service to fellow team members and clients</li>
</ul><div><b>To Qualify for Application:</b></div>
<div>The successful Fire Protection Engineer candidate should have:</div>
<ul><li>8+ years&rsquo; experience in fire protection system consulting and design.</li>
<li>Working knowledge of NFPA standards and I-Codes.</li>
<li>Specialization in code consulting, fire alarm/sprinkler systems, and other water-based systems design.</li>
<li>Excellent time management and communication abilities.</li>
<li>Previous project management and/or design lead experience.</li>
<li>Willingness to travel for site visits, meetings, and witness testing.</li>
<li>Working knowledge of computer aided design programs (Revit, Autosprink for Revit, AutoCAD).</li>
</ul><div><b>To Be Competitive for this Role:</b><br>
Preferred qualifications include:</div>
<ul><li>EIT or PE in Fire Protection</li>
<li>NICET certification in Fire Alarm and/or Water-Based Fire Protection Systems Layout</li>
<li>Associates or bachelor&rsquo;s degree in Fire/Mech/Elec Engineering</li>
<li>Working knowledge of computer aided design programs (REVIT and AutoCAD)</li>
</ul><div><b>What You&rsquo;ll Love</b></div>
<ul><li><b>Competitive Pay</b>: $111,147 to $158,607 annual salary and conditional bonus</li>
<li><b>Employee Ownership</b>: Build equity through our Employee Stock Ownership Plan (ESOP)</li>
<li><b>Robust Benefits</b>: 401(k), medical/dental/vision, life &amp; disability insurance, transportation benefits...and more!</li>
<li><b>Generous Time Off</b>: PTO, paid holidays, and company closure to clients from Christmas to New Year&rsquo;s</li>
<li><b>Purpose-Driven Culture</b>: Paid volunteer time and a commitment to social equity</li>
<li><b>Career Development</b>: Work alongside industry leaders and access continuous learning opportunities</li>
</ul><p></p><div><b>Ready to grow with us?</b><br>
If you&rsquo;re looking for a role where your voice matters, your growth is supported, and your work makes a difference&mdash;<b>apply today</b> and become part of the Interface Engineering family.</div>
<p></p><div><b>Social Equity:</b></div>
<div>Interface is committed to social equity within our walls and in our communities. We are a diverse, inclusive, and responsible firm. Interface provides equal employment opportunities (EEO) to employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classifications. We support local business and seek to partner with small and minority-owned firms on our projects. Our staff is empowered to design community service programs (e.g., clean up beaches, serve meals at shelters, tutor school-aged children, etc.) &ndash; using paid volunteer time.</div>
<div></div><div><i>Please note: H1-B visa sponsorship or transfer is not approved for this position.</i></div></div></div></div></div></div></div><div></div>

Senior Fire Protection Engineer/Designer

LegalZoom

<div><div><b>About LegalZoom</b></div><div>
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you&rsquo;re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can&rsquo;t wait to meet you.</div><p>
<b>Where we work</b><br>
Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.</p><div><b><br>
This position is hybrid and will need to be able to come into the LA, Mountain View or Austin office at times for cross-functional partnerships and collaborating as part of the scope requirements.</b></div><p><b>
Overview</b></p><div>
The Sr. Enterprise Systems Analyst (Oracle HCM focus) will join the Enterprise Systems team, focusing on the administration, optimization, and expansion of LegalZoom&rsquo;s HR technology ecosystem, particularly Oracle HCM Cloud. This role involves close partnership with People &amp; Places, Finance, and IT to ensure reliable, scalable HR systems that provide high-quality data and insights for strategic company decisions.</div><div><b><br>
You will</b></div><ul><li><div><b>
HRIS Administration &amp; Maintenance:</b> Administer and maintain Oracle HCM Cloud (Core HR, Talent, Compensation, Performance, Recruiting). Ensure data accuracy, system stability, and optimal performance through monitoring and audits. Update system configurations (structures, workflows, roles) per business needs. Partner with managed services and Oracle Support on issues and quarterly releases (impact analysis, testing, deployment). Support complex employee lifecycle transactions for HR/business.</div></li><li><div><b>
Integrations, Automation &amp; Controls: </b>Maintain and enhance Oracle HCM integrations with other systems (ATS, payroll, LMS, Workato, Analytics) with IT and partners. Test interfaces, troubleshoot data discrepancies, and resolve integration failures. Automate manual HR processes using Oracle HCM, integrations, and reporting. Contribute to data governance, access control, validation rules, and audits for sensitive data protection.</div></li><li><div><b>
Reporting, Analytics &amp; Insights:</b> Design and maintain Oracle OTBI/BI Publisher reports/dashboards (and related tools) for actionable insights across HR, Finance, and business. Translate business questions into clear reporting requirements. Validate and reconcile data across HCM and integrated systems, resolving inconsistencies and addressing root causes. Support recurring HR cycles (performance, compensation, headcount) with reporting, data loads, and issue resolution.</div></li><li><div><b>
Stakeholder Support, Enablement &amp; Documentation:</b> Serve as Oracle HCM SME for inquiries, enhancements, and small projects. Create/maintain documentation (configuration workbooks, SOPs, job aids, knowledge articles). Train/coach users on new features, workflows, and reporting to increase self-service. Collaborate cross-functionally using Agile tools (JIRA, ServiceNow, Google Workspace) to manage and track work.</div></li><li><div><b>
Continuous Improvement &amp; Projects:</b> Participate in HR technology projects (implementations, acquisitions, process redesign). Conduct impact assessments for changes, balancing flexibility with system stability and maintainability. Stay current on Oracle HCM Cloud features and best practices, recommending enhancements aligned with LegalZoom's strategy. Other duties as assigned. Occasional travel may be required.</div></li></ul><div><b>
You have</b></div><ul><li><div>
Must have 5+ years progressive HRIS/HR tech experience, including significant hands-on ownership of an enterprise HRIS.</div></li><li><div>
At least 3+ years focused on Oracle HCM Cloud (Fusion HCM) configuration, administration, and support.</div></li></ul><div><b><br>
Required Oracle HCM Cloud expertise:</b></div><ul><li><p>
Strong understanding of Core HR data (workforce structures, legal entities, jobs, locations, grades, approval rules).</p></li><li><div>
Hands-on configuration and troubleshooting across multiple HCM modules (e.g., Core HR, Talent, Performance, Compensation), including security roles and approval workflows.</div></li><li><div>
Experience supporting/maintaining integrations between Oracle HCM and third-party systems (e.g., payroll, ATS, LMS).</div></li><li><div>
Expertise in Oracle reporting tools (OTBI, BI Publisher) to create, schedule, and maintain reports and dashboards.</div></li><li><div>
Ability to validate data, perform reconciliations, and investigate/fix anomalies.</div></li><li><p>
Strong Excel skills for data analysis, reconciliation, and ad-hoc reporting (e.g., pivot tables, lookups).</p></li></ul><div>
Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.</div><div>
</div><div>
LegalZoom is a remote-friendly company and the national range for this role is $<i>105,300-$168,500</i>. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.</div><ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Paid Time Off</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Account (FSA)</li><li>Short-Term/Long-Term Disability Insurance</li><li>Plus other wellness benefits to include:</li><li>Fertility</li><li>Mental Health</li><li>One Medical</li><li>Fringe lifestyle benefits up to $250</li></ul><div><b>
</b></div><b>
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. </b><b>Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit</b><b> </b><b>Participation</b><b> and</b><b> </b><b>Right to Work</b><b> pages.</b></div>

Senior Enterprise Systems Analyst

Columbia Bank

<div><p><b>About the Role:
</b><br>
<br>
The Treasury Management Sales Analyst (TMA) is responsible for partnering with Treasury Management Sales Consultant(s), (TMC). The TMA role will serve as the primary sales support contact to the TMC in assisting with Treasury Management sales related activities within an assigned region.
</p><p></p><ul><li>Analyze multiple resources and tools to acquire a full understanding of the customer&rsquo;s complex needs and desired output.
</li><li>Prepare customized customer reviews. Execute and manage treasury management service agreement, and other client-facing sales related documentation to promote the sale. Collaborate with TMC, technical consultant, business partners, and relationship team in the completion of Treasury Management Relationship Reviews, Working Capital Analysis and Request for Proposals (RFPs).
</li><li>Responsible for owning post-sale activities such as implementation for domestic and international treasury solution implementations, CRM system input, accuracy of sales data, and joining implementation meetings for complex/ongoing implementations; ensure that the implementation and delivery of solution is completed within agreed upon timeframes and within our service level agreements (SLAs).
</li><li>Identify and cross-sell treasury management solutions through needs analysis approach, and use of bank leads technology (USLs). Follow up by phone, or virtually on sales referrals from bankers with assigned TMC.
</li><li>Responsible for follow up and resolution of problems; billing issues, assisting clients in navigating the bank by liaising with the Client Service, Account Analysis, and other partner teams to provide a prompt response.
</li><li>In collaboration with the TMC, participate in driving new sales opportunities by identifying client needs and cross-selling Treasury Management products and services. Displays knowledge, proficiency and professionalism in explaining, selling and administering products/services.
</li><li>Responsible for attending banker education with your TMC(s), and/or Ask the Expert Series, at least one meeting, per quarter in the annual year.
</li><li>Assist with annual re-pricing initiatives by partnering with the TMC, and billing team to ensure existence of exception pricing for respective client accounts, and performing system inputs of approved and new exception pricing.
</li><li>Join and participate in team (POD) meetings with assigned TMC(s), Implementation Specialist(s), Technical Solutions Consultant, and Support Specialist(s) on a regular basis.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &ldquo;Business Bank of Choice&rdquo;
</li>May perform other duties as assigned.<br>
<li>
</li></ul><p></p><p><br>
<b>About You:
</b></p><ul><li>H.S. Diploma/GED (preferred)
</li><li>2-4 years &mdash; of experience in Treasury Management Sales, Sales Support or other business-related experience. (Required)
</li><li>Advanced working knowledge of Treasury Management pre-sale/post-sale processes, products, operational procedures, documentation, practices and policies.
</li><li>Extensive knowledge of commercial banking products and services, mitigating risk, and applicable laws and regulations.
</li><li>Excellent professional verbal and written communication skills with the ability to effectively communicate with professionals at all levels; adequately knows how to assemble internal teams and resources.
</li><li>Proven record of strong customer service skills, analytical skills, interpersonal and organization skills with ability to manage complex issues and use good judgement in decision making.
</li><li>Proficiency in PowerPoint, Excel, Word, Microsoft Outlook, Virtual Technology Tools, and strong analytical and quantitative skills.
</li><li>Demonstrated interest/ambition to develop into an individual sales contributor.
</li>Possess time management, organizational and problem-solving skills with proven ability to multitask and meet deadlines in a fast-paced environment.<br>
<li>
</li></ul><p><br>
Travel Requirements
</p>Occasional<br>
<ul><li>
</li></ul><p></p><p><br>
The pay range for this role is $27.75 - $37.00.
</p><p></p><p>The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
</p><p></p><p><b>Primary Location: </b>Ability to work fully onsite at posted location(s).
</p><p></p>333 S Grand Ave Suites 3580 Los Angeles CA 90071
<p></p><p><b>Our Benefits:
</b></p><p></p><p>We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.<br>
</p><p></p><p>We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
</p><p></p><p><b>Our Commitment to Diversity:
</b></p><p></p><p>Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .
</p><p></p><p><b>To Staffing and Recruiting Agencies:
</b></p><p></p><p>Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</p></div>

Treasury Management Sales Analyst