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customer service specialist

air freight specialist

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 As an Air Freight Specialist at Aramex, you will be the primary point of contact for clients regarding air freight inquiries. Your role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Coordinate with sales team, agents &amp; Aramex offices to ensure all RFQ&rsquo;s are answered &amp; ensure to achieve their target.
 </li>
 <li>
 Communicate to sales, agents &amp; Aramex offices for any new offers and/or promotions that customers can benefit from.
 </li>
 <li>
 Approach &amp; negotiate with overseas offices &amp; agents for reduced cost
 </li>
 <li>
 Up-load all quotations on system.
 </li>
 <li>
 Follow day to day shipments with overseas agents &amp; customer.
 </li>
 <li>
 Follow the payment flow to overseas agents n case any delays or discrepancies.
 </li>
 <li>
 Interfere with accounting team to facilitate any payment issues &nbsp;
 </li>
 <li>
 Follow the files closing closely with invoicing &amp; settle the cases showing losses or agents debates.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in logistics field will be preferable.
 </li>
 <li>
 1&ndash;2 years&nbsp;relevant working experience freight forwarder preferably in Export Air freight Sector&nbsp;
 </li>
 <li>
 Good working knowledge in MS Office applications, especially MS Word and MS Excel. Knowledge in MS Access is a plus.
 </li>
 <li>
 Excellent knowledge of MS Excel intermediates to advance formulas and macros.
 </li>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong coordination skills among various work groups and with different levels.
 </li>
 <li>
 Good organizational and problem-solving skills.
 </li>
 <li>
 Proactive team player and able to work in a fast-paced environment.
 </li>
 </ul>
</div>

Air Freight Specialist

Algihaz Holding

<div>
 
 Algihaz Holding is seeking a detail‑oriented and proactive
 
 Logistics Specialist
 
 to join our growing team in Cairo
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Update and manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
 </li>
 <li>
 Search for Freight Forwarders, customs clearance, and inland transportation for international trade to facilitate favorable partnerships and cost-effective services.
 </li>
 <li>
 Lead Communication with Freight Forwarders, Suppliers and Customs Clearance Rep.
 </li>
 <li>
 Receive shipping requests, open direct channel with the supplier and send shipping instruction to prepare correct shipping documents required for import/export customs clearance and invoicing.
 </li>
 <li>
 Communicate any delay in shipments to the respective client through phone calls or e-mails.
 </li>
 <li>
 Follow the shipment starting from the sailing and expedite the shipper to issue the original shipping documents to avoid port delay charges or demurrage penalties for containers.
 </li>
 <li>
 Provide to coordinate the flow of information, materials, and goods to Site.
 </li>
 <li>
 Prepare documentation, maintain records, and coordinate logistics.
 </li>
 <li>
 Receive original shipping documents &amp; start the customs clearance process.
 </li>
 <li>
 Monitor shipments &amp; customs clearance.
 </li>
 <li>
 Notify the Material Controller with the arrival of material to be ready for storage.
 </li>
 <li>
 Ensure timely delivery through cargo tracking.
 </li>
 <li>
 Perform Administrative Tasks (Scanning, coping, filling).
 </li>
 </ul>
 
 
 
 
 
 What you'll need
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in administration or any relevant discipline
 </li>
 <li>
 1-3 years of experience in same position
 </li>
 <li>
 Basic Project Management Skills.
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Ability to write reports.
 </li>
 <li>
 Strong analytical skill.
 </li>
 <li>
 Strong in MS Office.
 </li>
 </ul>
</div>

Logistics Specialist

DP World

<div>
 
 
 For DP World Logistics Service Masr - Cairo Airport Office
 
 
 
 
 
 
 
 Job Purpose:
 
 Implement and execute Import &amp; Export shipments handling and operations in line with overall company strategy and policies for the Airfreight and Ocean freight Business Field, to develop, and maintain profitable operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Business &amp; Product Development:
 
 
 <ul>
 <li>
 Co-operate in the determination of the business strategy and execute / secure its implementation.
 </li>
 <li>
 Support the acquisition of new business and support the account management.
 </li>
 <li>
 Promote customer relations and develop the existing client base.
 </li>
 <li>
 Support the business development process (tender analysis, solution design, costing, pricing, and service offering)
 </li>
 </ul>
 
 
 Carrier Management:
 
 
 <ul>
 <li>
 Implement and execute carrier&rsquo;s strategy, including managing local carrier&rsquo;s contacts, rates negotiations, and bilateral process in alignment to the framework of the global preferred carrier program.
 </li>
 </ul>
 
 
 Operations Excellence
 
 
 <ul>
 <li>
 Ensure efficient import and export Ocean operations and continuously optimises the operations
 </li>
 <li>
 Increase productivity by implementing standard processes in line with guidelines and targets.
 </li>
 <li>
 Co-operate in the development and implementation of business operations and reporting systems.
 </li>
 <li>
 Handle shipments documentations.
 </li>
 <li>
 Create &amp; confirm shipments on system and issue invoices.
 </li>
 </ul>
 
 
 Financials
 
 
 <ul>
 <li>
 Manage payable process includes but not limited to obtaining original suppliers invoices and ensure proper and timely upload In System by Finance teams.
 </li>
 <li>
 Manage proper and timely invoicing
 </li>
 <li>
 Follow up with Clients &amp; Finance to settle amounts.
 </li>
 </ul>
 
 
 Sales
 
 
 <ul>
 <li>
 Assist in key account implementation.
 </li>
 <li>
 Assist sales in quotations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications , Experience and Skills
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Preferable Logistics field or equivalent)
 </li>
 <li>
 3:5 years working experience in the field of Logistics &amp; Freight Forwarding operations, and regulations.
 </li>
 <li>
 Must have in-depth knowledge about the Freight Forwarding activities, regularity compliance.
 </li>
 <li>
 V. Good English Language skills
 </li>
 <li>
 V. Good Communication Skills
 </li>
 <li>
 Able to manage customers
 </li>
 <li>
 V. Good in Microsoft Office Programs: Excel, Word, Outlook
 </li>
 <li>
 Able to work with different internal and external teams and track multiple processes.
 </li>
 <li>
 Ability to work on own initiative and as part of a team.
 </li>
 <li>
 Able to cope with high work pressure.
 </li>
 <li>
 Able to identify and solve the problems
 </li>
 </ul>
 
 
</div>

Operational and Customer Service Executive

Air Arabia

<div>
 Date: 12 Nov 2025
 
 
 Company: Air Arabia Egypt (E5)
 
 
 Location:
 
 
 Cairo, EG
 
 
 Country: EG
 
 
 
 Job Purpose
 
 
 
 Assists the Engineer to perform Airframe, Engine, and avionics Maintenance tasks on assigned Air Arabia aircrafts including inspections, repairs and component replacement, performs and records work up to required standards and in accordance with Air Arabia and regulatory requirements.
 
 
 
 Key Result Responsibilities
 
 
 
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Reviews assigned tasks with the Engineer/Manager to gain full understanding of the work, priorities, documentation requirements and cautions, prior to starting work.
 </li>
 <li>
 Prepares and performs scheduled aircraft maintenance according to assignments from the Engineer-in-Charge ensuring that the required documentation, parts, tools and GSE are obtained and used per issued instructions.
 </li>
 <li>
 Carries out scheduled aircraft test and inspection tasks to the standard necessary to fully identify and record any defects or damage in accordance with approved maintenance procedures.
 </li>
 <li>
 Carries out servicing, repairs, component replacements and tests as directed by the Engineer-in-Charge and fully in accordance with approved data and procedures.
 </li>
 <li>
 Ensures proper tooling / equipment is drawn from stores to perform tasks, returning all of it in good condition following completion of work.
 </li>
 <li>
 Regularly reports the status of assigned tasks to the Engineer-in-Charge and alerts him/her to any problems with aircraft condition or with the execution of the work.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Safety
 
 
 
 <ul>
 <li>
 Manages the safety of own assigned maintenance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.
 </li>
 <li>
 Takes positive steps to protect self and other persons in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.
 </li>
 <li>
 Pays attention to human factors aspects of maintenance, ensuring that work interruption procedures are followed and that adequate access and lighting is used for maintenance and inspections.
 
 
 </li>
 </ul>
 
 Reputation and Teamwork
 
 
 
 <ul>
 <li>
 Internal Customer Service: provides helpful information and support to own team and to other department personnel involved with managing scheduled maintenance checks.
 </li>
 <li>
 Representing Air Arabia: presents a positive and competent image of technical professionalism to other companies&rsquo; personnel and RBG customers.
 
 
 </li>
 </ul>
 
 Cost Awareness
 
 
 
 <ul>
 <li>
 Maintains positive awareness to the cost of aircraft maintenance including use of time and materials. Minimises unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Qualified and experienced Civil Aircraft Maintenance Technician (Diploma is acceptable).
 </li>
 <li>
 Ability to use computer (Microsoft Office).
 </li>
 <li>
 Ability to obtain Egyptian Driver&rsquo;s License.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 
 External applicants
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience performing maintenance on large commercial aircraft, preferably Airbus types.
 </li>
 <li>
 At least 2 years&rsquo; experience in a Line or Base Maintenance environment.
 </li>
 <li>
 Able to demonstrate solid basic understanding of Aircraft Maintenance theory and practice.
 </li>
 </ul>
</div>

Aircraft Technician

Coca-Cola HBC

<div>
 
 
 Department:
 
 Factories
 
 
 
 Location:
 
 Egypt, Greece, Bulgaria
 
 
 
 
 
 
 The SAP Product Configuration Expert
 
 analyze business requirements, configure systems per approved designs, document specifications, and execute testing to deliver end-to-end SAP solutions. They ensure stability, compliance, and data integrity while specializing in specific SAP modules.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Configure SAP S/4HANA Route Settlement, Billing, and Invoicing components such as (freight settlement, service charge calculation, &hellip;.) and 3rd party add-ons / integrated components according to approved design documents.
 
 
 &bull; Analyze business requirements and support fit-to-standard and gap analysis to ensure process harmonization across plants, warehouses, and procurement units.
 
 
 &bull; Prepare functional for WRICEF objects in collaboration with technical and integration teams.
 
 
 &bull; Execute unit testing and actively support integration testing and UAT.
 
 
 &bull; Develop and maintain master data templates for freight agreements, carriers, service charges, and settlement profiles along with process documentation.
 
 
 &bull; Support end-user training, knowledge transfer, and process adoption across business units and shared service environments.
 
 
 &bull; Provide Level 3 production support, including incident resolution, root-cause analysis, and continuous improvement recommendations.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; 3+ years SAP S/4 HANA configuration experience in relevant domain.
 
 
 &bull; Proficiency in analyzing business requirements.
 
 
 &bull; Skilled in mapping and analyzing business processes.
 
 
 &bull; Hands-on (business, functional and technical) design, configuration, testing, and go-live experience with SAP implementation projects
 
 
 &bull; Proficiency in creating detailed documentation
 
 
 &bull; University degree in a relevant area or equivalent work experience
 
 
 &bull; High level of learning agility, adaptability, and continuous improvement mindset.
 
 
 &bull; English language proficiency
 
 
 &bull; Knowledge of FMCG or Consumer Products business processes and best practices in the respective business process area is a plus.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

SAP Product Configuration Expert (Route Settlement, Billing and Invoicing)

Amazon

<div>
 
 Description
 
 
 
 Role Overview: As a Direct Imports Logistics Coordinator, you will be responsible for managing and coordinating international shipments from origin to final delivery at Amazon Fulfillment Centers in Saudi. This role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment while maintaining high standards of operational excellence.
 
 
 Key job responsibilities
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor and track Direct Imports shipments across all transportation legs (origin, port to port, destination, and final mile delivery)
 </li>
 <li>
 Coordinate with multiple stakeholders including freight forwarders, customs brokers, trade compliance teams, and fulfillment centers
 </li>
 <li>
 Identify and resolve shipment issues proactively to minimize delays and ensure customer commitments
 </li>
 <li>
 Maintain and analyze key performance metrics for Direct Imports operations
 </li>
 <li>
 Create and distribute regular reports on critical DI metrics to leadership
 </li>
 <li>
 Implement process improvements to enhance operational efficiency
 </li>
 <li>
 Ensure compliance with international shipping regulations and Amazon's standards
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience in courier industry
 </li>
 <li>
 Experience in logistics
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in an operational role
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3161927
</div>

Logistics Coordinator, Direct Imports

e& Egypt

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The role involves managing Datacenters, Cores, and BSCs, handling telecom faults, and ensuring preventive maintenance while facilitating NOC requirements in field operations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Managing Datacenters, Cores, and BSCs.
 </li>
 <li>
 Telecom fault handling and preventive maintenance.
 </li>
 <li>
 Facilitating NOC requirements in field operation regarding change implementation.
 </li>
 <li>
 Responsible for work distribution for Etisalat handlers and managed service teams (E// and Huawei telecom teams).
 </li>
 <li>
 Managing operation and maintenance for all electromechanical systems in Datacenters, Coresite, and BSCs.
 </li>
 <li>
 Managing power systems operation and maintenance for e&amp; buildings.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of Data Center Engineering Experience.
 </li>
 <li>
 University Degree in Communications or Power Engineering (good and above).
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Fundamental knowledge of network design and layout (copper/fiber) as well as low/high voltage (copper/fiber) cabling.
 </li>
 <li>
 Knowledge of BMS Systems, Monitoring, and alarming systems.
 </li>
 <li>
 In-depth knowledge of Data Center Facilities such as generators, chillers, DX systems, cooling towers, air handling units, UPS and DC systems, electrical sub-distribution systems, fire detection and suppression systems, cable reticulation systems.
 </li>
 <li>
 In-depth knowledge of Data Center capacity planning and reporting.
 </li>
 </ul>
 
 
</div>

Senior Electromechanical Engineer

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