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airport duty manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 Summary
 
 
 
 The Terminal Manager acts as the senior operational leader for an assigned terminal at Cairo Airport Duty Free. This role ensures seamless, profitable, and compliant retail operations across all shifts by leading a team of two Floor Managers and sales staff. As the primary morning-shift leader, the Terminal Manager is accountable for terminal-wide commercial performance, operational compliance, and passenger experience, bridging strategy from the Head of Retail to frontline execution. The role also oversees strict adherence to Standard Operating Procedures (SOPs) in coordination with Retail Store Operations, while tracking and analyzing performance through key retail KPIs. In addition, the Terminal Manager manages stock processes, provides timely feedback on movements and requirements, and prepares and communicates KPI results and operational updates to stakeholder.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee end-to-end retail operations for the assigned terminal, ensuring compliance with duty-free regulations, customs protocols, and airport security requirements.
 </li>
 <li>
 Coordinate daily activities between morning operations (personally led) and subsequent shifts led by Floor Managers, ensuring consistent service standards.
 </li>
 <li>
 Monitor and validate sales, stock, and operational reports for accuracy, escalating systemic issues to the Head of Retail.
 </li>
 <li>
 Ensure space planning, product replenishment, and visual merchandising are aligned with airport-specific constraints.
 </li>
 <li>
 Lead crisis response for operational disruptions (e.g., flight delays, security alerts) to minimize retail downtime.
 </li>
 <li>
 Commercial Performance &amp; Strategy
 </li>
 <li>
 Own the terminal P&amp;L, delivering revenue targets linked to passenger traffic and flight schedules.
 </li>
 <li>
 Implement and monitor commercial calendars, promotions, and loyalty campaigns tailored to the terminal&rsquo;s passenger profile.
 </li>
 <li>
 Drive omnichannel initiatives (click-and-collect, pre-flight orders) to increase average transaction value.
 </li>
 <li>
 Analyze sales trends, footfall patterns, and passenger demographics to adjust operational and commercial strategies in real time.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Directly manage two Floor Managers, ensuring optimal staffing, shift coverage, and performance across all operational hours.
 </li>
 <li>
 Approve shift schedules, leave requests, and conduct performance appraisals for all terminal staff.
 </li>
 <li>
 Identify talent potential, create development plans, and leverage Chalhoub University resources for team growth.
 </li>
 <li>
 Foster resilience, adaptability, and collaboration among the team in a fast-paced, high-pressure airport environment.
 </li>
 <li>
 Passenger Experience (CX)
 </li>
 <li>
 Serve as the senior escalation point for passenger concerns, refunds, and loyalty redemptions in the terminal.
 </li>
 <li>
 Personalize interactions for diverse passenger nationalities and travel purposes.
 </li>
 <li>
 Promote MUSE loyalty programs and exclusive duty-free offers.
 </li>
 <li>
 Capture passenger insights to inform travel retail analytics and continuous service improvement.
 </li>
 <li>
 Stakeholder &amp; Compliance Management
 </li>
 <li>
 Act as the primary liaison for the terminal with airport authorities, customs, airlines, and security agencies.
 </li>
 <li>
 Coordinate stock transfers and logistics needs with the merchandising and supply chain teams.
 </li>
 <li>
 Ensure all team members meet health, safety, and compliance training requirements.
 </li>
 <li>
 Maintain meticulous records for customs clearance and duty-free reporting.
 </li>
 <li>
 Technology &amp; Innovation
 </li>
 <li>
 Utilize passenger flow and sales analytics to optimize staffing and promotional placement.
 </li>
 <li>
 Champion technology-driven enhancements to the passenger journey, including self-checkout, digital upselling, and omnichannel fulfillment.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 What you&rsquo;ll need to succeed
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years in retail management, preferably in travel retail or duty-free environments.
 </li>
 <li>
 Proven success managing multi-shift teams in a high-security, high-footfall environment.
 </li>
 <li>
 Experience with P&amp;L ownership and strategic commercial planning
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Knowledge of duty-free pricing models, customs clearance, and airport retail operations.
 </li>
 <li>
 Proficiency in POS, retail analytics tools, and omnichannel platforms.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Terminal Manager- Cairo Airport Duty Free

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 The Airport Floor Manager drives commercial excellence and passenger experience across Cairo Airport's duty-free operations. This role integrates strategic leadership, team development, and compliance oversight to maximize profitability in a 24/7 airport environment. The manager ensures seamless coordination between floor operations, terminal-wide strategy, and stakeholder partnerships while upholding Chalhoub Group&rsquo;s luxury standards and duty-free regulations.
 
 
 
 What You&rsquo;ll Need To Succeed
 
 
 
 
 Operational Excellence :
 
 
 
 <ul>
 <li>
 Oversee end-to-end stock replenishment, ensuring customs compliance and minimizing airside delays
 </li>
 <li>
 Enforce retail SOPs, loss prevention protocols, and duty-free regulations (e.g., purchase limits, passport checks).
 </li>
 <li>
 Manage crisis response for flight disruptions/security incidents to minimize retail downtime.
 </li>
 <li>
 Validate daily reports (sales, stock losses) and escalate systemic issues.
 </li>
 <li>
 Stock accountability and adjustment with accurate records.
 
 
 </li>
 </ul>
 
 Commercial Performance &amp; Strategy
 
 
 
 <ul>
 <li>
 Own terminal P&amp;L, achieving revenue targets through flight-schedule-linked sales plans.
 </li>
 <li>
 Optimize space planning and visual merchandising within airport spatial/security constraints
 </li>
 <li>
 Drive omnichannel initiatives (e.g., click-and-collect, pre-flight ordering) to enhance passenger spend.
 </li>
 <li>
 Analyze sales data, footfall patterns, and passenger demographics to adjust strategies in real-time.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Lead retail/floor managers, optimizing staff allocation during peak travel seasons/flight waves.
 </li>
 <li>
 Implement succession planning and talent development using Chalhoub University resources.
 </li>
 <li>
 Approve shift schedules, leave, and performance evaluations for terminal teams.
 </li>
 <li>
 Foster resilience in high-pressure environments through on-the-job coaching.
 
 
 </li>
 </ul>
 
 Passenger Experience (CX)
 
 
 
 <ul>
 <li>
 Resolve escalated complaints (refunds, loyalty redemptions) with cross-functional coordination.
 </li>
 <li>
 Personalize services for diverse passenger nationalities and travel purposes.
 </li>
 <li>
 Promote MUSE loyalty programs and duty-exclusive app offers to transit passengers.
 </li>
 <li>
 Capture passenger data for travel retail analytics and journey mapping.
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Compliance Management
 
 
 
 <ul>
 <li>
 Liaise with airport authorities, airlines, customs, and border control agencies.
 </li>
 <li>
 Coordinate with merchandising/logistics for cross-terminal stock transfers.
 </li>
 <li>
 Ensure compliance with health policies, security training, and duty-free documentation.
 </li>
 <li>
 Manage back-office integration for customs processes and stock reconciliation.
 
 
 </li>
 </ul>
 
 Technology &amp; Innovation
 
 
 
 <ul>
 <li>
 Leverage passenger flow data to optimize staffing/promotional placements.
 </li>
 <li>
 Deploy terminal-specific omnichannel hubs (e.g., centralized click-and-collect)
 </li>
 <li>
 What we can offer you
 
 
 </li>
 </ul>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Floor Manager - Cairo Airport Duty Free

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 September 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 
 
 
 SCOPE:
 
 
 Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
 
 Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
 
 
 
 OVERALL OBJECTIVES:
 
 
 The job of
 
 Duty Manager
 
 is executed satisfactorily when:
 <ul>
 <li>
 Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% and above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on an average with &ldquo;5&rdquo; and above.
 </li>
 <li>
 ESS (Employee Satisfaction Survey) results are 85% and above.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
 </li>
 <li>
 Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.
 </li>
 <li>
 Support and assist all Front Office sections.
 </li>
 <li>
 Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
 </li>
 <li>
 Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
 </li>
 <li>
 Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
 </li>
 <li>
 Control room availability for walk-ins and established accountability for guests departure dates and times.
 </li>
 <li>
 Follow up with Housekeeping any unresolved room discrepancies.
 </li>
 <li>
 Maintain reservation procedures, same day arrivals.
 </li>
 <li>
 Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
 </li>
 <li>
 Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
 </li>
 <li>
 Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
 </li>
 <li>
 Ensures that all departmental information is kept accurately and up to date.
 </li>
 <li>
 Promotes in house sales and facilities to maximize hotel revenues.
 </li>
 <li>
 Understand and carries out duties in line with Hotel Emergency Procedures.
 </li>
 <li>
 Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Co-ordinates/Assists security personnel in all related matters.
 </li>
 <li>
 Responds promptly to any operational requests from Front Office and other hotel departments.
 </li>
 <li>
 Attends to referred and unsolved problematic situations.
 </li>
 <li>
 Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
 </li>
 <li>
 Completes VIP, delegations and group leaders welcome and farewell as appropriate.
 </li>
 <li>
 Conduct efficient hand-over with coming Manager.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire.
 
 
 EDUCATION:
 
 Higher College.
 
 Hotel Management.
 
 
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 <ul>
 <li>
 Minimum 5 years Front Office Supervisory position
 </li>
 <li>
 Preferably as Section Head in 5 star property.
 </li>
 <li>
 Proven track record with good progression.
 </li>
 <li>
 Mature &amp; Customer focused.
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 position
 <ul>
 <li>
 Adaptability / Flexibility
 </li>
 <li>
 Concern for Quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing Performance
 </li>
 <li>
 Results &ndash; Oriented
 </li>
 <li>
 Cross Cultural Sensitivity
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Customer Service Orientation
 </li>
 <li>
 Written skills
 </li>
 <li>
 Friendly and caring
 </li>
 <li>
 Analytical thinking
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 Computer literacy adapted to the field of training:
 <ul>
 <li>
 Comprehensive Opera knowledge
 </li>
 <li>
 Comprehensive Micros knowledge
 </li>
 <li>
 Up Selling techniques
 </li>
 <li>
 Microsoft Excel and Statistical knowledge
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Motivating
 </li>
 <li>
 Problem solving &amp; Decision making
 </li>
 <li>
 Adaptability/ Flexibility
 </li>
 <li>
 Concern for quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing performance
 </li>
 <li>
 Results oriented
 </li>
 <li>
 Cross cultural sensitivity
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Listening and Communication Skills
 </li>
 <li>
 Writing skills
 </li>
 <li>
 Stress Management
 </li>
 <li>
 Resourcefulness
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Duty Manager - Egyptians only

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

AD Ports Group

<div>
 
 Be part of the future of global trade and logistics.
 
 
 AD Ports Group is looking for a
 
 Manager - Cruise Terminal | International Office (Egypt)
 
 to join our dynamic team.
 
 
 
 
 
 If you're driven by passion, equipped with the right skills, and ready to make a meaningful impact, we invite you to shape the future with us.
 
 
 
 
 
 Join us in redefining the landscape of global trade. Apply today.
 
 
 #ADPortsGroup #EnablingTrade
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 The purpose of the position is to develop, oversee, execute and coordinate the international cruise business operations related activities in the Egypt Cruise Ports; performs all task related to the elaborations the development, the implementation and the coordination of the Cruise Business Planning Operations. To develop, recommend and coordinate related activities of process and procedures within the operation and coordination with relevant external and internal stakeholders.
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Managing smooth operations of the Cruise Business in the Egypt Cruise Ports.
 </li>
 <li>
 Execute and implement the strategic directions of the Cruise Company.
 </li>
 <li>
 Create the Cruise Quality management systems executions in terms of SOPs, Ops metrics, Audits, including all related matters.
 </li>
 <li>
 Perform the operational Performance reporting of cruise assets in Egypt Cruise Ports, in relation to established key performance indicators (KPIs).
 </li>
 <li>
 Perform all related cruise Crisis and Business Continuity management systems (BCMs) according to AD Ports Cruise BCMs policies, procedures and regulations.
 </li>
 <li>
 Perform all related cruise HSE management in the Egypt Cruise Ports according to AD Ports defined standards.
 </li>
 <li>
 Coordinate and implement stakeholder&rsquo;s engagement tactics for the cruise business activities with relevant stakeholders (internal and external).
 </li>
 <li>
 Prepare and review reports and records of activities to ensure that progress is being made towards specific program/assignments objectives as per the identified systems in Cruise Company.
 </li>
 <li>
 Drafting Letters, reports and presentations preparation internally and externally.
 </li>
 <li>
 Oversee and supervise any cruise related development projects in the destination with timely reporting.
 </li>
 <li>
 Oversee and coordinate procurement and materials supply in the Egypt Cruise Ports.
 </li>
 <li>
 Oversee and coordinate finance related matters such as accurate and timely Invoicing issuance.
 </li>
 <li>
 Oversee and coordinate Leasing agreements drafting and finalizing according to the defined related processes.
 </li>
 <li>
 Coordinate and implement cruise business activities with relevant stakeholders (internal and external).
 </li>
 <li>
 Contribute to special projects teams such as designing and constructing projects with overall related stakeholders.
 </li>
 <li>
 Responsible for handling complaints and suggestions pertaining to cruise business in the assigned destination.
 </li>
 <li>
 Perform market research with relevant business requirements wherever required.
 </li>
 <li>
 Responsible for handling inquiries and requirements of ship agents, tour operators and various Government Departments.
 </li>
 <li>
 Support in surveys about customer satisfaction, Economic Impact and compile seasonal and annual reports for management.
 </li>
 <li>
 Support in annual financial reporting and budgeting preparation exercises for the Egypt Cruise Ports.
 </li>
 <li>
 Working closely with relevant staff to ensure that all required tasks are completed and closed.
 </li>
 <li>
 Producing innovative written materials relevant to Cruise business and development facility functions.
 </li>
 </ul>
 
 
 
 
 
 
 People Management Responsibilities:
 
 
 
 <ul>
 <li>
 Foster a collaborative and inclusive work environment that encourages creativity, innovation, and high performance.
 </li>
 <li>
 Ensure effective communication and coordination among team members, as well as with other departments and external partners.
 </li>
 <li>
 Manage the performance of direct reports, provide constructive feedback and recognize achievements.
 </li>
 <li>
 Work closely with relevant staff to ensure that all required tasks are being solved and closed.
 </li>
 <li>
 Identify skill gaps and training requirements for the teams to ensure consistent high performance.
 </li>
 </ul>
 
 
 
 
 
 
 Strategic Responsibilities:
 
 
 
 <ul>
 <li>
 Demonstrate the ability to contribute and successfully deliver AD Ports, Cruise business strategy.
 </li>
 <li>
 The ability to influence or persuade others to gain acceptance or agreement of ideas and approaches.
 </li>
 <li>
 Build and maintain successful relationships with relevant external stakeholders.
 </li>
 <li>
 Oversee workflows for related databases, manage partner communications and resolve escalated issues or questions from external entities.
 </li>
 <li>
 Taking a proactive approach in inspiring and innovative culture of process improvement to enhance workflow and efficiency.
 </li>
 <li>
 Support in Annual budget planning and preparation.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Possess a Bachelor&rsquo;s degree in business administration, public relations or relevant field such as languages, marketing, &amp; etc.
 </li>
 <li>
 Excellent English and Arabic (written, spoken &amp; understanding), any additional language is beneficial.
 </li>
 <li>
 A minimum of 7 years of experience in cruise business operations or related roles.
 </li>
 <li>
 Knowledge of passenger processes or flow on the facilities / port agent / DMC requirements.
 </li>
 <li>
 Deep understanding of industry trends, challenges, and opportunities.
 </li>
 <li>
 Familiarity with international regulations and compliance requirements for cruise Business.
 </li>
 <li>
 Comprehensive analytical thinking skills.
 </li>
 <li>
 Creative skills and experience in producing innovative written materials.
 </li>
 <li>
 Excellent administrative skills.
 </li>
 <li>
 Ability to manage your own workload.
 </li>
 <li>
 Highly accurate and well-organized with good time management skills.
 </li>
 <li>
 Proactive can-do attitude, high energy and the ability to work within a team.
 </li>
 <li>
 A collaborative team player &ndash; concerned with the team success as well as individual performance.
 </li>
 <li>
 Solution orientated and decisive.
 </li>
 <li>
 Positive and enthusiastic attitude and resourceful.
 </li>
 </ul>
 
 
 
 
 
 
 Job Location:
 
 
 Hurghada &amp; Safaga, Egypt.
 
</div>

Manager - Cruise Terminal - International Office (Egypt)

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 To drive category profitability and strategic decision-making through advanced data analysis, performance reporting, and cross-functional coordination. Supports senior category management in optimizing product assortments, inventory, and market share across travel retail stores, in addition to analytical reporting support to category management.
 
 
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Reporting &amp; Analysis
 
 
 </li>
 </ul>
 
 Performance Tracking
 
 
 
 <ul>
 <li>
 Prepare weekly/monthly reports on sales trends (vs. LY &amp; target), budget achievement, comparable growth, and store rankings.
 </li>
 <li>
 Consolidate regional sell-out data at *SKU level* for all doors (stores).
 </li>
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 Generate *Oracle BI reports* for suppliers (e.g., weekly/monthly sell-out by door/SKU, stock reports by location).
 </li>
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 Market &amp; Category Intelligence:
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 <li>
 Produce MTD/YTD reports on:
 </li>
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 Market share by country/brand.
 </li>
 <li>
 Category rankings (by store, brand, category).
 </li>
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 Best-sellers by country/category.
 </li>
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 Conduct basket analysis (VPT, PPT, PPP, Footfall, Conversion Rate).
 </li>
 <li>
 Analyze category performance by furniture type (gondolas, shelves, wall units).
 </li>
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 Strategic Insights:
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 Build competitive intelligence reports on beauty retail trends.
 </li>
 <li>
 Prepare business reviews for top management and bi-annual strategy presentations for key brands.
 </li>
 <li>
 Deliver ad-hoc analyses (e.g., sales by customer ethnicity, fragrance launch performance, store/brand mapping).
 </li>
 <li>
 Coordination &amp; Operations:
 
 
 </li>
 </ul>
 
 Data Integrity &amp; Alignment
 
 
 
 <ul>
 <li>
 Validate commercial vs. financial figures (USD rates, door openings/closures, comparable doors) with Finance teams.
 </li>
 <li>
 Assist in setting yearly KPIs and monthly targets by country/region.
 </li>
 <li>
 Budget &amp; Project Support:
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 <li>
 Coordinate budget allocation by brand/category at store level; translate into basket KPIs.
 </li>
 <li>
 Support E-commerce, CRM, and digital app projects (for what&rsquo;s to come)
 </li>
 <li>
 Stakeholder Management:
 </li>
 <li>
 Liaise with Marketing on digital performance metrics.
 </li>
 <li>
 Communicate supplier reports and rebate achievements.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Associate Category Manager - Airport Operations - Cairo Airport Duty Free

Plaza Premium Group

<div>
 
 
 About the Company
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 
 Our promise to you:
 
 
 <ul>
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 We will respect and value your background and perspectives
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 We will work together with integrity
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 We will share our incredible pride for job, company and industry
 </li>
 </ul>
 
 
 
 
 
 What we ask of you:
 
 
 <ul>
 <li>
 Bring passion to all that you do
 </li>
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 Listen, move fast and think innovatively
 </li>
 <li>
 Speak up, have ideas and share them
 </li>
 <li>
 Believe in customer service, and treating every person with kindness
 </li>
 </ul>
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 
 Who we are
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Join our family today.
 
 
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 
 JOB SCOPE:
 
 
 
 To manage the business outlet/s professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare division budget.
 
 
 
 
 
 
 JOB RESPONSIBILITIES:
 
 
 
 
 1. Lounge Operations Management
 
 
 <ul>
 <li>
 Ensure smooth and efficient day-to-day operations of the lounge.
 </li>
 <li>
 Maintain high standards of cleanliness, ambiance, and service quality.
 </li>
 <li>
 Oversee product presentation, including food, beverages, newspapers, and amenities.
 </li>
 <li>
 Monitor crowd control, security, and customer service in the lounge
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints to ensure excellent customer experience.
 </li>
 </ul>
 
 
 2. Guest Services, Customer Experience
 
 
 <ul>
 <li>
 Ensure a seamless and welcoming guest experience from arrival to departure.
 </li>
 <li>
 Address customer needs promptly, offering personalized service where possible.
 </li>
 <li>
 Implement service recovery strategies to handle guest concerns effectively.
 </li>
 <li>
 Coordinate with airlines visitors, card holders, VIP clients, and maintain Smart Traveler Loyalty Program to provide tailored services.
 </li>
 <li>
 Develop initiatives to enhance guest satisfaction and brand loyalty.
 </li>
 <li>
 Manage cashiering duties, including handling guest payments, issuing receipts, and maintaining accurate financial records.
 </li>
 <li>
 Reconcile daily transactions and ensure proper cash handling procedures are followed.
 </li>
 </ul>
 
 
 3. Team Leadership, Hiring &amp; People Management
 
 
 <ul>
 <li>
 Lead, coach, and develop the lounge team to maintain high service standards.
 </li>
 <li>
 Conduct staff meetings, training, and performance evaluations.
 </li>
 <li>
 Oversee recruitment, hiring, and onboarding processes to build a skilled and motivated team.
 </li>
 <li>
 Create and manage work rosters to ensure optimal coverage.
 </li>
 <li>
 Foster a collaborative and guest-oriented work environment.
 </li>
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 Manage team performance, conflict resolution, and staff development plans.
 </li>
 </ul>
 
 
 4. Financial, Procurement &amp; Inventory Management
 
 
 <ul>
 <li>
 Oversee budgeting, cost control, and revenue optimization.
 </li>
 <li>
 Monitor stock levels and manage ordering processes to ensure smooth operations.
 </li>
 <li>
 Control wastage and optimize resource allocation.
 </li>
 <li>
 Ensure accurate financial reporting and cashiering reconciliation.
 </li>
 <li>
 Manage procurement of food, beverages, and other lounge supplies, ensuring quality and cost efficiency.
 </li>
 <li>
 Negotiate with vendors and suppliers for better pricing and service agreements.
 </li>
 </ul>
 
 
 5. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure adherence to food safety, health, and hygiene regulations.
 </li>
 <li>
 Conduct regular inspections and audits to meet compliance requirements.
 </li>
 <li>
 Develop and enforce policies to enhance guest and staff safety.
 </li>
 <li>
 Maintain compliance with workplace health and safety regulations and industry best practices.
 </li>
 </ul>
 
 
 6. Business Development &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Collaborate with vendors, suppliers, and business partners to enhance service offerings.
 </li>
 <li>
 Work with marketing teams to implement branding and customer engagement strategies.
 </li>
 <li>
 Build relationships with airport authorities, regulatory bodies, and other key stakeholders.
 </li>
 <li>
 Identify opportunities for service enhancements and business growth.
 </li>
 </ul>
 
 
 7. Crisis &amp; Incident Management
 
 
 <ul>
 <li>
 Respond effectively to emergencies and operational disruptions.
 </li>
 <li>
 Implement contingency plans and coordinate with relevant teams to minimize impact.
 </li>
 <li>
 Ensure staff are trained in emergency response procedures and customer safety protocols.
 </li>
 <li>
 Perform any other duties as may be assigned by the Management from time to time.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 Candidate must possess tertiary education qualification in Hospitality Management or related discipline
 </li>
 <li>
 Minimum 10 years&rsquo; relevant experience with 5 years at senior management level in hospitality Knowledgeable in all aspects of managing and leading services food and beverage and hospitality nature of business or outlet.
 </li>
 <li>
 Proven leadership experience in hospitality, ideally within
 
 luxury or 5-star hotel environments
 
 , with a strong understanding of premium service standards and guest expectations.
 </li>
 <li>
 Excellent time management skills and able to work under pressure
 </li>
 <li>
 Detail-minded, efficient, well-planned with good business sense
 </li>
 <li>
 Strong communication and interpersonal skills with analytical mind
 </li>
 <li>
 Preference will be given to candidates with experience in Egypt or with Egyptian market expertise
 </li>
 <li>
 Excellent command of both spoken/ written English (Mandatory) &amp; Arabic (Native language)
 </li>
 <li>
 Shift duty is required
 </li>
 <li>
 Work location: Airport
 </li>
 </ul>
 
 
</div>

Operations Manager

Explore 221+ Airport duty manager in Cairo this September. Find roles across top companies and apply now to boost your career.