customer service agent

front desk agent

front desk receptionist

reservations agent

front office agent

airport services officer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.
<ul><li>Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
</li><li>Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates? requirements for the day?s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
</li><li>Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
</li><li>Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
</li><li>Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
</li><li>Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
</li><li>Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents , cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
</li><li>Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI?s for service performance and ensure that these KPI?s are met consistently by each unit.
</li><li>Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
</li><li>Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.
</li></ul>Qualifications &amp; Experience:
Minimum `A' Level or equivalent (Higher Secondary School).
Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. 
 
Experience:
Given the specific requirements at outstations, a minimum of 5 years? experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position. 
 
 
<h5 class="jobSectionHeader">Qualification
</h5>Knowledge/Skills:
A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
Knowledge of Dangerous Goods Regulations &amp; Weight &amp; Balance.
Knowledge of Baggage Tracing and Claims Handling.
Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
Fluency in spoken and written English and required local language.
Please note that you must have the right to live and work in Egypt.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Salary Competitive</div>

Airport Services Officer

Emirates

<div>
 
 Job Purpose
 
 
 
 Ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.
 
 
 <ul>
 <li>
 Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
 </li>
 <li>
 Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates? requirements for the day?s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
 </li>
 <li>
 Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
 </li>
 <li>
 Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
 </li>
 <li>
 Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
 </li>
 <li>
 Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
 </li>
 <li>
 Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents , cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
 </li>
 <li>
 Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI?s for service performance and ensure that these KPI?s are met consistently by each unit.
 </li>
 <li>
 Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
 </li>
 <li>
 Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Minimum `A' Level or equivalent (Higher Secondary School).
 
 
 Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
 
 
 
 Experience
 
 
 
 Given the specific requirements at outstations, a minimum of 5 years? experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position.
 
 
 Qualification
 
 
 
 Knowledge/Skills
 
 
 
 A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
 
 
 Knowledge of Dangerous Goods Regulations &amp; Weight &amp; Balance.
 
 
 Knowledge of Baggage Tracing and Claims Handling.
 
 
 Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
 
 
 Fluency in spoken and written English and required local language.
 
 
 Please note that you must have the right to live and work in Egypt.
 
 
 Salary &amp; benefits
 
 
 Salary Competitive
</div>

Airport Services Officer - Cairo

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26014026
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
 
 
 
 W Le M&eacute;ridien inspirujemy si&eogon; epok&aogon; pe&lstrok;nych przepychu podr&oacute;&zdot;y, doceniaj&aogon;c ka&zdot;d&aogon; kultur&eogon; poprzez wyra&zacute;nie europejsk&aogon; atmosfer&eogon; delektowania si&eogon; tym, co najlepsze. Nasi go&sacute;cie to ciekawi i kreatywni, kosmopolityczni poszukiwacze kultury, kt&oacute;rzy doceniaj&aogon; chwile skupienia i zwolnienia tempa, by m&oacute;c delektowa&cacute; si&eogon; celem podr&oacute;&zdot;y. Zapewniamy autentyczn&aogon;, eleganck&aogon; i niezapomnian&aogon; obs&lstrok;ug&eogon; oraz do&sacute;wiadczenia, kt&oacute;re inspiruj&aogon; go&sacute;ci do czerpania rado&sacute;ci z tego, co najlepsze. Szukamy ciekawych i kreatywnych os&oacute;b, kt&oacute;re do&lstrok;&aogon;cz&aogon; do naszego zespo&lstrok;u. Je&sacute;li cenisz sobie nawi&aogon;zywanie kontakt&oacute;w z podobnie my&sacute;l&aogon;cymi go&sacute;&cacute;mi i masz w sobie g&lstrok;&eogon;bokie pragnienie dostarczania niezapomnianych wra&zdot;e&nacute;, zapoznaj si&eogon; z mo&zdot;liwo&sacute;ciami rozwoju kariery w Le M&eacute;ridien. Staj&aogon;c si&eogon; cz&eogon;&sacute;ci&aogon; zespo&lstrok;u Le M&eacute;ridien, do&lstrok;&aogon;czasz do portfolio marek Marriott International.
 
 B&aogon;d&zacute;
 
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 
 rozpocznij
 
 realizacj&eogon; zamierze&nacute;,
 
 poczuj przynale&zdot;no&sacute;&cacute;
 
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci i
 
 sta&nacute; si&eogon;
 
 najlepsz&aogon; wersj&aogon; siebie.
</div>

Coord-Human Resources

SYSTRA

<div>:

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.
Context:

Senior Civil -Section 5 (From Esna Station to Aswan Airport Station) 

Missions/Main Duties:
<div>
A Senior Supervision Engineer for Construction is responsible for the overall management, quality assurance, safety, and compliance of bridge construction projects from inception to completion. They act as the primary on-site representative for the client or owner, ensuring work aligns with approved plans, specifications, and regulatory standards.</div>
Profile/Skills:
<div>
Senior Civil Engineer Skills should be including but not limited to: -</div><ul><li>
Management &amp; Coordination Skills</li><li>
Decision maker.</li><li>
Teamwork cooperation.</li><li>
Leadership skills.</li><li>
Ability to work under pressure and hard conditions.</li><li>
Availability to work at many places and smooth movement as per work requirement.</li></ul>
:

Systra is an equal opportunities company; this position is open to all applicants.</div>

Civil Engineer -Senior -Section 5

<div>:

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.
Context:
<div>
Senior Civil - Section 6 (Esna Station To Aswan Airport Station)</div>
Missions/Main Duties:
<ul><li>Follow up budget, project schedules and scope of work and deploy appropriate staff.</li><li>
Direct, lead and support other engineering and skilled personnel in managing and executing multiple tasks and projects.</li><li>
Follow up and direct onsite construction teams.</li><li>
Collaborate and interact with construction teams, architects and outside project developers</li></ul>
Profile/Skills:
<ul><li>A bachelor&rsquo;s degree in civil or Structural Engineering or a related field.</li><li>
Minimum 10-12 years of experience with railway projects experience.</li></ul><ul><li>
Management &amp; Coordination Skills</li><li>
Decision maker.</li><li>
Teamwork cooperation.</li><li>
Leadership skills.</li><li>
Ability to work under pressure and hard conditions.</li><li>
Availability to work at many places and smooth movement as per work requirement.</li></ul>
:

Systra is an equal opportunities company; this position is open to all applicants.</div>

Civil Engineer -Senior-Section 6

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26014023
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 No Le M&eacute;ridien, nos inspiramos numa era de viagens de luxo, celebrando cada cultura atrav&eacute;s do distinto estilo europeu de aproveitar a boa vida. Nossos h&oacute;spedes s&atilde;o curiosos, criativos e cosmopolitas, buscando cultura para apreciar momentos de conex&atilde;o e relaxamento no destino onde est&atilde;o. Fornecemos um atendimento aut&ecirc;ntico, chique e inesquec&iacute;vel, al&eacute;m de experi&ecirc;ncias que inspiram os h&oacute;spedes a aproveitarem o melhor da vida. Procuramos pessoas curiosas e criativas para nossa equipe. Caso goste de se conectar com h&oacute;spedes de mentalidade parecida e tenha um desejo de criar experi&ecirc;ncias memor&aacute;veis, convidamos voc&ecirc; a explorar as oportunidades de carreira do Le M&eacute;ridien. Ao entrar para o Le M&eacute;ridien, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito, fazer parte de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Specialist-Human Resources

<div>Additional Information 
Job Number26008256 
Job CategoryEngineering &amp; Facilities 
LocationLe M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div>In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
Le MERIDIEN si ispira all'epoca dei viaggi glamour, celebrando ogni singola cultura attraverso il caratteristico spirito europeo di godersi la vita. I nostri ospiti sono curiosi e creativi, sono sempre alla ricerca di una cultura cosmopolita e apprezzano i momenti di connessione e di relax per godersi la destinazione. Offriamo un servizio autentico, chic e memorabile, insieme a esperienze che ispirano gli ospiti ad assaporare la gioia di vivere. Siamo alla ricerca di persone curiose e creative da inserire nel nostro team. Se ami il contatto con ospiti affini a te e hai un profondo desiderio di creare esperienze memorabili, ti invitiamo a esplorare le opportunit&agrave; di lavoro di Le MERIDIEN. Entrando a far parte di Le MERIDIEN ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.</div></div>

Maintenance

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