customer service representative Jobs in Egypt

customer service representative

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customer service agent

front desk agent

reservations agent

front desk receptionist

Abou Ghaly Motors

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Front Desk Administrator will serve as the first point of contact for visitors and customers at our facility. The role requires an individual with strong communication, organizational, and customer service skills to efficiently handle day-to-day administrative tasks. The successful candidate will be responsible for serving as the first point of contact for visitors managing customer coding, updating customers' data, assisting customers with inquiries, making reports, and ensuring the front office runs smoothly.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and assist customers and visitors in a friendly and professional manner
  </li>
  <li>
   Provide information to customers regarding general inquiries
  </li>
  <li>
   Manage the reception area, ensuring it is organized, welcoming, and reflects the professionalism of the company
  </li>
  <li>
   Maintain an up-to-date customer database, ensuring all relevant information is logged accurately
  </li>
  <li>
   Keep the front desk area clean and neat
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in any relevant field
  </li>
  <li>
   Previous experience in front desk, administrative support, or customer service is preferred
  </li>
  <li>
   Strong interpersonal and communication skills
  </li>
  <li>
   Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  </li>
  <li>
   Ability to multitask and prioritize effectively in a fast-paced environment
  </li>
  <li>
   Professional appearance and demeanor
  </li>
  <li>
   Strong attention to detail
  </li>
  <li>
   Ability to remain calm under pressure and handle challenging situations with professionalism
  </li>
 </ul>
</div>


Front Desk Receptionist

ABOU GHALY MOTORS

<div><p><b>Job Purpose</b></p><p>
The Front Desk Administrator will serve as the first point of contact for visitors and customers at our facility. The role requires an individual with strong communication, organizational, and customer service skills to efficiently handle day-to-day administrative tasks. The successful candidate will be responsible for serving as the first point of contact for visitors managing customer coding, updating customers' data, assisting customers with inquiries, making reports, and ensuring the front office runs smoothly.</p><p></p><p><b>
Responsibilities:</b></p><ul>
<li>
Greet and assist customers and visitors in a friendly and professional manner.</li>
<li>Provide information to customers regarding general inquiries.</li>
<li>Manage the reception area, ensuring it is organized, welcoming, and reflects the professionalism of the company.</li>
<li>Maintain an up-to-date customer database, ensuring all relevant information is logged accurately.</li>
<li>Keep the front desk area clean and neat</li>
</ul><p></p><p><b>
Requirements</b></p><p></p><ul>
<li>
Bachelor&rsquo;s degree in any relevant field.</li>
<li>Previous experience in front desk, administrative support, or customer service is preferred.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Ability to multitask and prioritize effectively in a fast-paced environment.</li>
<li>Professional appearance and demeanor.</li>
<li>Strong attention to detail.</li>
<li>Ability to remain calm under pressure and handle challenging situations with professionalism.</li></ul></div>

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
<p></p><p><b>About the location:
</b></p><p>Nile side Egyptian glamour, a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.
</p><p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
</p><p></p><p><b>About the role:
</b></p><p></p><p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience.<br>
</p><p></p><div><div><p><b>What you will do:
</b></p></div><div><ul><li><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</p></li><li><p>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</p></li><li><p>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</p></li><li><p>Resolves guest complaints , and find opportunities to recognize and personalize the service
</p></li><li><p>experience for all guests<br>
</p></li></ul></div><p></p><div><p><b>What you bring </b><b>:
</b></p></div><div><ul><li><p>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</p></li><li><p>Excellent interpersonal skills and communication skills
</p></li><li><p>Cross cultural sensitivity, and customer service orientation
</p></li><li><p>Guest centricity and understanding the importance of guest&rsquo;s preferences .<br>
</p></li></ul></div></div><p><br>
<b>What we offer:<br>
</b></p><div><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals<br>
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><p>Full&ndash;time job with 44 working hours a week.</p></div><p></p>

Egypt Education Platform

<div><p>Egypt Education Platform is looking for a dynamic and welcoming <b>Front of House - Receptionist</b> to join our team at Madinaty Integrated Language School. This role is essential in providing a positive first impression to visitors, parents, and students, and ensuring the smooth operation of our front office.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Greet and assist visitors, parents, and students warmly, addressing their needs and providing general information about the school.</li>
<li>Manage all incoming calls and correspondence, directing them to the appropriate staff and departments.</li>
<li>Handle administrative tasks, such as scheduling appointments, managing calendars, and maintaining accurate records.</li>
<li>Ensure the front desk area is organized and presentable, with all necessary materials easily accessible.</li>
<li>Assist with student enrollment processes and maintain confidentiality of student information.</li>
<li>Coordinate logistics for meetings, events, and school activities.</li>
<li>Support the administrative team with various tasks as required to ensure efficient office operations.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
High school diploma or equivalent; additional qualifications in office administration or customer service are preferred.</li>
<li>Previous experience as a front desk receptionist or in a similar customer service role.</li>
<li>Excellent verbal and written communication skills in both Arabic and English.</li>
<li>Strong organizational skills with the ability to multitask and prioritize effectively.</li>
<li>Friendly demeanor with a willingness to provide exceptional service to staff, students, and parents.</li>
<li>Proficient in using office software and managing basic data entry tasks.</li>
<li>Ability to maintain professionalism and confidentiality in all interactions.</li>
</ul><p><b>
Safeguarding Statement:</b> The care and protection of our students is a top priority. All appointments are subject to thorough background checks and reference verification.</p><p><b>
Benefits</b></p><p>
Tuition Discount for Dependents</p><p>
Medical Insurance for Self
</p><p>Transportation upon availability (Meeting Points).</p></div>

Front of House - Receptionist

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><p><b>About the role:
</b></p><p></p><div><div><p>The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . This role is part of the Front Desk , reporting into the Front Desk Manager.<br>
</p></div><p></p><div><p><b>What you will do:<br>
</b></p></div><p></p><div><ul><li><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</p></li><li><p>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</p></li><li><p>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</p></li><li><p>Resolves guest complaints , and find opportunities to recognize and personalize the service
</p></li><li><p>experience for all guests<br>
</p></li></ul></div><p></p><div><p><b>What you bring </b><b>:
</b></p></div><div><ul><li><p>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</p></li><li><p>Excellent interpersonal skills and communication skills
</p></li><li><p>Cross cultural sensitivity, and customer service orientation
</p></li><li><p>Guest centricity and understanding the importance of guest&rsquo;s preferences .<br>
</p></li></ul></div></div><p><br>
<b>What we offer:<br>
</b></p><div><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals<br>
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><ul><li>Full Time (8hrs)</li></ul></div><p></p>

Front Desk Agent

Grand Rotana Resort and Spa

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul><p>Skills</p><p><b>Education, Qualifications &amp; Experiences</b></p><p>You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.</p><p><b>Knowledge &amp; Competencies</b></p><p>The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:</p><p>Understanding the Job</p><p>Taking Responsibility</p><p>Recognizing Differences</p><p>Customer Focus</p><p>Adaptability</p><p>Teamwork</p><p>Job Type: Full-time</p>

Russian / Italian Speaker Front Desk Agent

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><p><b>About the role
</b></p><p>The Spa Coordinator/Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.
</p><p></p><p><b>What you will do
</b></p><div><div><p><i>Guest Service
</i></p></div><div><ul><li><p>Welcome and consult with guests about services, amenities, and spa facilities.
</p></li></ul></div><div><ul><li><p>Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
</p></li></ul></div><div><ul><li><p>Provide recommendations and assist with retail sales tailored to guest needs.
</p></li></ul></div><div><ul><li><p>Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
</p></li></ul></div><div><ul><li><p>Handle telephone and email inquiries according to Four Seasons' service standards.
</p></li></ul></div><div><p><i>Operations &amp; Coordination
</i></p></div><div><ul><li><p>Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
</p></li></ul></div><div><ul><li><p>Maintain communication logs and update staff on changes to bookings or tasks.
</p></li></ul></div><div><ul><li><p>Assist therapists and attendants with operational needs, ensuring smooth service delivery.
</p></li></ul></div><div><ul><li><p>Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
</p></li></ul></div><div><p><i>Administrative &amp; POS Management
</i></p></div><div><ul><li><p>Process payments, gratuities, and service vouchers accurately.
</p></li></ul></div><div><ul><li><p>Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
</p></li></ul></div></div><div><div><ul><li><p>Assist with gift certificate processing and ensure proper handling of cash and bank balances.
</p></li></ul></div><div><p><i>Retail Management
</i></p></div><div><ul><li><p>Maintain product knowledge and assist guests with retail purchases.
</p></li></ul></div><div><ul><li><p>Restock, price, and display retail products, keeping the area clean and organized.
</p></li></ul></div><div><ul><li><p>Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
</p></li></ul></div><div><ul><li><p>Monitor packaging stock levels and notify management when replenishment is needed.
</p></li></ul></div><div><p><i>Reception Desk Responsibilities
</i></p></div><div><ul><li><p>Maintain a neat, organized, and professional reception area.
</p></li></ul></div><div><ul><li><p>Update forms, reference materials, and guest collateral as required .
</p></li></ul></div><div><ul><li><p>Manage supply requisitions and restocking efficiently.
</p></li></ul></div><div><ul><li><p>Follow Four Seasons&rsquo; standards for handling emails, telephone calls, and computerized systems.
</p></li></ul></div><div><ul><li><p>Perform mathematical calculations as needed for transactions and reporting.
</p></li></ul></div><div><p><i>Interdepartmental Coordination
</i></p></div><div><ul><li><p>Communicate effectively in English (or other applicable languages).
</p></li></ul></div><div><ul><li><p>Work closely with engineering to address any maintenance issues promptly.
</p></li></ul></div><div><ul><li><p>Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.
</p></li></ul></div><div><ul><li><p>Notify security promptly of any accidents, injuries, or safety concerns.
</p></li></ul></div><div><ul><li><p>Handle lost and found items appropriately, ensuring guest belongings are returned.
</p></li></ul></div></div><p></p><p><b>What you bring
</b></p><div><ul><li><p>Reading, writing, and oral proficiency in English; additional languages are a plus.
</p></li></ul></div><div><ul><li><p>Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
</p></li></ul></div><div><ul><li><p>Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
</p></li></ul></div><div><ul><li><p>Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS , preferably.
</p></li></ul></div><div><ul><li><p>Proficiency in Microsoft Office (Word and Excel).
</p></li></ul></div><div><ul><li><p>High grooming standards, a genuine smile, and a professional demeanour .
</p></li></ul></div><div><ul><li><p>Passion for the health and wellness industry, with a proactive and guest-focused mindset.<br>
</p></li></ul></div><div><br>
<br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><p>Full Time</p></div><p></p>

Spa Receptionist

Explore 146+ Front desk receptionist in Egypt this February. Find roles across top companies and apply now to boost your career.

146 front desk receptionist jobs In Egypt

Front Desk Receptionist

Front Desk Receptionist

Front Desk Receptionist

Front of House - Receptionist

Front Desk Agent

Russian / Italian Speaker Front Desk Agent

Spa Receptionist