software engineer

data analyst

ai analyst

ai engineer

bi analytics engineer

analytics engineer

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Tech, our mission is to create a positive impact in our ecosystem by enabling commerce through technology.
 
 
 We solve complex problems with data, creativity, and agility &mdash; always driven by real outcomes. With a culture built on learning, collaboration, and ownership, we grow together while building what&rsquo;s next.
 
 
 
 
 
 
 About the Role
 
 
 
 As an Analytics Engineer, you will act as the bridge between raw data and business insights. You'll create the systems that empower our data teams, building pipelines and data models that transform messy, siloed data into clean, accessible, and reliable datasets. You will play a key role in how we make informed decisions by providing the single source of truth that powers our dashboards, reports, and analytical tools.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Partner with Product Managers and engineering teams to design, develop, and maintain scalable and reliable data models and metric layers for new and existing data product initiatives.
 </li>
 <li>
 Transform large, complex datasets from raw sources into clean, tested, and documented data assets that empower self-service analytics for end-users (analysts, data scientists, business teams).
 </li>
 <li>
 Own the end-to-end design, development, and maintenance of SQL-based data models, ensuring consistency, performance, and reliability within the data warehouse.
 </li>
 <li>
 Act as the product owner for our analytics platform, driving the standardization of data definitions and metadata to establish a "single source of truth." Additionally, lead the development of our next-generation platform that enables users to conduct self-service analysis through Large Language Models (LLMs) and AI Agents.
 </li>
 <li>
 Collaborate closely with business teams to understand their data exploration and analysis needs, influencing data roadmaps and prioritization based on their requirements.
 </li>
 <li>
 Deeply understand and empathize with Trendyol's customers and their journey with the product from a data perspective.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree or higher in a quantitative discipline such as Computer Science, Mathematics, Engineering, or a related field.
 </li>
 <li>
 3+ years of professional experience in analytics engineering, data warehousing, or data modeling. Experience in an e-commerce environment is a strong plus.
 </li>
 <li>
 Strong understanding of modern data warehousing concepts, including fact tables, dimensions, star schemas, and slowly changing dimensions.
 </li>
 <li>
 Expert-level proficiency in SQL and hands-on experience with the data modeling layer of modern BI and data visualization tools (e.g., Looker, Tableau).
 </li>
 <li>
 Proven hands-on experience in data modeling, data lake technologies, and large-scale data warehousing architecture.
 </li>
 <li>
 Experience applying software engineering best practices to data, including version control (Git) and CI/CD.
 </li>
 <li>
 Ability to translate complex data concepts and model designs for both technical and non-technical stakeholders, enabling them to tell stories with data.
 </li>
 <li>
 An agile mindset for data product development.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 A hybrid working model with flexibility &mdash;a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 A customizable FlexBenefits budget &mdash; Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 Comprehensive wellbeing support &mdash; Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 Personalized training allowance and learning opportunities &mdash; Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 Responsibility from day one &mdash; Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 A diverse, international team &mdash; Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 Opportunities to grow with the best &mdash; Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 Meaningful connections beyond tasks &mdash; Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Analytics Engineer

Hepsiburada (NASDAQ: HEPS)

<div>
 
 At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop, maintain, and optimize analytical dashboards and reports on BI platforms, primarily Apache Superset and Grafana.
 </li>
 <li>
 Write, analyze, and optimize complex SQL queries for online and near real-time reporting needs.
 </li>
 <li>
 Work with BigQuery, StarRocks, or similar MPP / data warehouse (DWH) technologies, and integrate with relational data sources when required.
 </li>
 <li>
 Ensure BI platforms and decision-support systems deliver reliable, consistent, and scalable outputs.
 </li>
 <li>
 Contribute to query performance optimization and analytical reporting architecture.
 </li>
 <li>
 Support testing, validation, and maintenance activities across BI reporting processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Industrial Engineering, MIS, Mathematics, or a related field.
 </li>
 <li>
 At least 3 years of experience with BI and analytics tools, especially Apache Superset and Grafana (experience with Qlik is considered a plus).
 </li>
 <li>
 Strong SQL experience with BigQuery, StarRocks, or similar MPP / DWH technologies.
 </li>
 <li>
 Experience working with relational databases.
 </li>
 <li>
 Solid understanding of analytical reporting and data modeling concepts.
 </li>
 <li>
 Knowledge of query performance optimization on large datasets.
 </li>
 <li>
 Familiarity with cloud-based data platforms and modern data architectures.
 </li>
 <li>
 Ability to understand the differences between online, near real-time, and batch reporting approaches.
 </li>
 <li>
 Awareness of direct-query BI architectures and different data consumption patterns.
 </li>
 <li>
 Basic familiarity with data engineering and streaming concepts (hands-on pipeline development is not expected).
 </li>
 </ul>
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir.Ayd&inodot;nlatma Metni&rsquo;ne https://www.hepsiburada.com/kisisel-verilerin-korunmasi linkinden ula&scedil;abilirsiniz.
 
 
 
 
</div>

BI Analytics Engineer

Arup

<div></div><div><div><div><div><div><div>Electrical Engineering
 </div></div></div><div></div><div>Europe Region
 </div><div></div><div>IST00001V</div></div><div><div> 
</div></div></div><div>Shape a future with purpose at Arup in Istanbul &amp; Ankara.
Arup&rsquo;s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
The Opportunity
We are seeking an experienced Building Management Systems (BMS) / Building Controls Engineer to help design, integrate, and commission controls solutions for mission-critical facilities, with a focus on data centers. You'll collaborate with mechanical, electrical, IT/ICT and sustainability teams to deliver robust, energy-efficient control strategies that meet availability and resilience targets. 
As a Building Management Systems (BMS) / Building Controls Engineer at Arup, you will:
Design &amp; Integration: Develop BMS architectures, I/O schedules, and controls narratives for HVAC, chilled water, air handling, CRAH/CRAC, heat-rejection and ancillary systems in data centers,
Control Strategies: Author sequence of operations (soO) for normal, maintenance and fault/contingency scenarios (N+1, N+N, failover, load-shedding, emergency ventilation),
Commissioning &amp; Acceptance: Plan FAT/SAT, oversee point-to-point testing, tuning/PID, alarm rationalization, and performance verification against KPIs (PUE, WUE, thermal compliance)
Analytics &amp; Optimization: Use trend logs, dashboards and analytics to diagnose issues, optimize setpoints, and improve energy efficiency without compromising uptime,
Interoperability: Ensure reliable integration with BACnet, Modbus, OPC and related protocols; coordinate with EPMS/SCADA,DCIM and cybersecurity stakeholders,
Documentation &amp; Reporting: Produce submittals, drawings (with the design team), test scripts, commissioning reports and client presentations,
Collaboration: Work closely with multidisciplinary teams and vendors to ensure designs are practical, maintainable and aligned with project constraints and standards. 
Does this role inspire you?
We're looking for someone who is passionate about Building Management Systems (BMS) / Building Controls Engineer to help design, integrate, and commission controls solutions for mission-critical facilities, with a focus on data centers. We also value:<ul><li>
Degree in Mechanical/Electrical Engineering or a related discipline,</li><li>
5+ years hands-on experience in BMS/building controls design, implementation or commissioning,</li><li>
Proven proficiency with major BMS platforms (e.g., Siemens, Schneider, Honeywell, Johnson Controls, Tridium Niagara or equivalent),</li><li>
Strong working knowledge of HVAC/thermal dynamics in high density environments and data hall air distribution,</li><li>
Experience with BACnet and Modbus communication, point mapping, and device/integration troubleshooting,</li><li>
Ability to read/control mechanical &amp; electrical schematics, create sequences of operations, and write/tune control logic,</li><li>
Fluency in English; clear written and verbal communication with technical and non-technical stakeholders.</li></ul>
Nice to have (preferred)<ul><li>
Data center project experience (white space, electrical rooms, containment/airflow, resilience strategies),</li><li>
Familiarity with DCIM, EPMS/SCADA integration, and alarm management,</li><li>
Experience with energy optimization, analytics platforms, fault detection &amp; diagnostics (FDD).</li></ul> 
Why Arup?
At Arup, we believe in rewarding our members for their contributions to our shared success. As a trust-owned company, we have the freedom to pursue meaningful work that aligns with our purpose and values. We also offer a unique profit share program, allowing our members to share in the results of our collective efforts. 
Benefits that work for you:<ul><li>
Professional Growth &amp; Development: Benefit from continuous learning opportunities, training programs, and mentorship to enhance your skills and advance your career at Arup.</li><li>
Global Opportunities: Collaborate with colleagues worldwide and explore potential short-term or long-term assignments at other Arup offices and project locations.</li><li>
Financial Well-being &amp; Ownership: Receive a competitive salary and benefits package and share in Arup's success through our global profit-sharing programme.</li></ul> 
At Arup, you belong to an extraordinary collective where individuality is encouraged. Our strength comes from how we respect, share, and connect our diverse experiences, perspectives, and ideas. You'll have the opportunity to do socially useful work that has meaning &ndash; to Arup, to your career, and to the clients and communities we serve.
We are proud to be an equal opportunity employer and are committed to building a workplace that reflects the rich diversity of the world around us. We actively promote a culture of inclusion where everyone feels welcome, respected, and valued.
We welcome applications from talented individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, disability, ethnicity, religion, sexual orientation, or any other protected characteristic. We are committed to making our recruitment process and workplaces accessible. If you need any assistance or adjustments, please visit our Candidate Support page for contact information and assistance. We're happy to help. 
Do you want to join us in shaping a better world?
Apply using the &quot;&quot; button above</div></div><div></div>

Building Controls Engineer (BMS)

AlgoRepublic Private limited

We are seeking a highly skilled Network &amp; Security Engineer with 6+ years of hands-on experience in designing, implementing, managing, and securing enterprise network infrastructures. The ideal candidate will have strong expertise in Netskope SSE and Netskope SD-WAN, along with deep knowledge of routing, switching, secure access, and modern SASE architectures.This role focuses on maintaining high network performance, enforcing a strong security posture, and supporting large-scale, multi-vendor enterprise environments aligned with cloud-first connectivity and zero-trust security strategies.Key Responsibilities<ul><li>Design, deploy, and manage enterprise network and security solutions across hybrid, cloud, and remote environments.</li><li>Implement, configure, and manage Netskope SSE components, including:</li><li>Secure Web Gateway (SWG)</li><li>Cloud Access Security Broker (CASB)</li><li>Zero Trust Network Access (ZTNA)</li><li>Data Loss Prevention (DLP)</li><li>Deploy and optimize Netskope SD-WAN solutions to enhance WAN resiliency, application performance, and secure branch connectivity.</li><li>Integrate SASE architecture, aligning Netskope SD-WAN with Netskope SSE for unified security and networking.</li><li>Configure, monitor, and troubleshoot enterprise routing and switching environments (BGP, OSPF, EIGRP) across LAN/WAN.</li><li>Manage secure remote access, site-to-site VPNs, and cloud connectivity.</li><li>Develop, implement, and enforce security policies, access controls, and threat prevention mechanisms following zero-trust principles.</li><li>Collaborate with cross-functional teams to ensure network availability, compliance, and resilience.</li><li>Monitor network performance and security events using analytics and monitoring tools.</li><li>Create and maintain network documentation, diagrams, SOPs, and operational runbooks.</li><li>Stay current with emerging networking technologies, cloud security trends, and evolving threat landscapes.</li></ul>Required Skills &amp; Qualifications<ul><li>6+ years of experience in enterprise network and security engineering roles.</li><li>Strong hands-on experience with Netskope SSE and Netskope SD-WAN deployments and operations.</li><li>Solid understanding of SASE, SSE, and Zero Trust security models.</li><li>Strong command of routing and switching technologies (Cisco IOS / IOS-XE / NX-OS).</li><li>Experience with multi-vendor network and security platforms, including:</li><li>Cisco (Routers, Switches, Meraki)</li><li>Fortinet or Palo Alto (firewalls &ndash; desirable)</li><li>In-depth knowledge of:</li><li>TCP/IP, DNS, DHCP</li><li>VLANs, NAT, QoS</li><li>VPNs (IPsec / SSL)</li><li>Experience with network monitoring and security analytics tools (e.g., SolarWinds, Zabbix, Netskope Analytics, or equivalent).</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Excellent communication skills with the ability to work independently and collaboratively in fast-paced environments.</li></ul>Preferred Certifications (One or More)<ul><li>Netskope Certifications (SSE / SD-WAN &ndash; highly preferred)</li><li>Cisco: CCNP Enterprise / CCNP Security / CCIE</li><li>Security+: CISSP</li><li>SASE / Zero Trust vendor certifications</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Netskope SSE and Netskope SD-WAN: 3 years (Required)</li></ul>

Network & Security Engineer (Netskope SD-WAN)

Concentrix

<div><div><div>Information Technology
</div><div><div><div>Location</div>
<div>İstanbul, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2><div>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. Join us and be part of this journey towards greater opportunities and brighter futures.</div><h2 class="jobSectionHeader">
Description</h2><div>
We&rsquo;re seeking a senior Cloud Solution Architect (CSA) with deep expertise in SQL, Azure SQL and Power BI. In this customer-facing role, you&rsquo;ll lead strategic technical engagements, advise IT and business leaders, and shape cloud strategies that drive innovation and business value. You&rsquo;ll guide customers through architecture design, deployment, and operational excellence&mdash;helping them scale AI solutions and modernize their data ecosystems on Microsoft Azure.</div>
Responsibilities:<ul><li>
Build trusted relationships with IT and business leaders to shape their cloud data strategy, emphasizing SQL-based analytics and reporting.</li><li>
Lead architectural design sessions to implement secure, scalable data solutions using Azure SQL Database, Azure Synapse, and Power BI.</li><li>
Design and deploy end-to-end data architectures that integrate structured and unstructured data sources using Azure SQL and Microsoft Fabric.</li><li>
Develop enterprise-grade dashboards and reports in Power BI, enabling data-driven decision-making across business units.</li><li>
Implement data governance frameworks with Azure Purview, ensuring proper cataloging, lineage, and classification of SQL-based assets.</li><li>
Guide customers in optimizing SQL workloads and integrating Power BI with Azure SQL for real-time analytics and visualization.</li><li>
Lead technical workshops and proof-of-concepts focused on SQL performance tuning, Power BI modeling, and Azure data services.</li><li>
Provide strategic guidance on data modernization, including migration from legacy SQL systems to Azure SQL and Synapse.</li><li>
Resolve technical blockers related to SQL query optimization, Power BI integration, and Azure resource configuration.</li><li>
Inspire innovation by helping customers leverage SQL and Power BI to unlock insights and accelerate their cloud transformation.</li></ul>
 Qualifications:<ul><li>
10+ years of experience in data engineering, analytics, or cloud solution delivery with a strong SQL foundation.</li><li>
Deep expertise in Azure SQL Database, Power BI, and Azure Synapse Analytics.</li><li>
Proficient in writing complex SQL queries, optimizing performance, and designing relational data models.</li><li>
Demonstrated success in building scalable Power BI solutions integrated with Azure SQL and other cloud data sources.</li><li>
Experience with ELT/ETL pipelines, data lake architecture, and real-time analytics using SQL-based tools.</li><li>
Familiarity with Azure Purview, Microsoft Fabric, and Databricks is a plus.</li><li>
Excellent communication and stakeholder engagement skills across technical and business audiences.</li><li>
Microsoft Certified: Azure Data Engineer Associate or equivalent certifications preferred.</li><li>
Fluent in English and Turkish.</li></ul></div></div></div>

SQL/Azure SQL Solutions, Cloud Solution Architect

dxFeed

<div>
 
 
 dxFeed
 
 is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for an
 
 Applications Support Engineer
 
 
 (Level 3)
 
 to join the team.
 
 
 
 
 
 We expect the Applications Support Engineer to:
 
 
 
 
 <ul>
 <li>
 Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
 </li>
 <li>
 Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
 </li>
 <li>
 Configure bare metal &amp; &scy;loud instances to host various types of applications,
 </li>
 <li>
 Work on the administration of UNIX/Linux OS &ndash; installation, configuration and maintenance
 </li>
 <li>
 Administrate UNIX/Cloud infrastructure &ndash; installation, configuration and maintenance,
 </li>
 <li>
 Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
 </li>
 <li>
 Make key decisions for scalability, reliability and accessibility,
 </li>
 <li>
 Install and manage in-house developed and external well-known monitoring systems,
 </li>
 <li>
 Work with the GIT repositories,
 </li>
 <li>
 Implement automation activities in order to get rid of routines,
 </li>
 <li>
 Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
 </li>
 <li>
 Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
 </li>
 <li>
 Solve critical problems in applications&rsquo; configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
 </li>
 <li>
 Communicate with clients and partner companies&rsquo; engineers on technical subjects,
 </li>
 <li>
 Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
 </li>
 <li>
 Guide and mentor Tier II engineers,
 </li>
 <li>
 Share knowledge within the team and across other teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Must-have skills:
 
 
 
 
 <ul>
 <li>
 3+ years of experience in UNIX/Linux administration,
 </li>
 <li>
 Experience working as a Tier III Support engineer,
 </li>
 <li>
 Strong experience with OS-level administration on Linux and/or UNIX,
 </li>
 <li>
 Experience in Amazon compute cloud,
 </li>
 <li>
 Hands-on scripting experience with Bash, Python, and/or Groovy,
 </li>
 <li>
 In-depth knowledge of TCP/IP and ISO/OSI stack,
 </li>
 <li>
 Experience in working with Apache, Nginx, HAproxy, Envoy, etc,
 </li>
 <li>
 Experience with networking (routing, IP, TCP, UDP, DNS),
 </li>
 <li>
 Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.),
 </li>
 <li>
 Know how to read and analyze errors in applications,
 </li>
 <li>
 Strong ability to troubleshoot and solve problems using analytical skills,
 </li>
 <li>
 An ability to handle multiple tasks and projects simultaneously,
 </li>
 <li>
 Understanding of ITIL processes and routines,
 </li>
 <li>
 Good command of English (written and verbal).
 </li>
 </ul>
 
 
 Nice-to-have skills:
 
 
 
 
 <ul>
 <li>
 Experience with configuring CI/CD pipelines,
 </li>
 <li>
 Knowledge of IP Multicast (RP, PIM, IGMP),
 </li>
 <li>
 Experience in cluster technologies and high availability systems,
 </li>
 <li>
 Experience with SQL-like command language,
 </li>
 <li>
 Experience with Ansible,
 </li>
 <li>
 Knowledge of Java programming language,
 </li>
 <li>
 Experience with trading/exchange/risk management software usage,
 </li>
 <li>
 Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 dxFeed employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Istanbul and enjoy:
 
 
 
 
 
 Flexibility benefits:
 
 
 
 
 <ul>
 <li>
 Possibility of hybrid/remote work mode,
 </li>
 <li>
 Flexible working hours,
 </li>
 <li>
 Work From Anywhere Program.
 </li>
 </ul>
 
 
 Health and recreation benefits:
 
 
 
 
 <ul>
 <li>
 14 days of paid vacation,
 </li>
 <li>
 Fully paid additional wellness days (3 days per year),
 </li>
 <li>
 Supplementary private health insurance,
 </li>
 <li>
 Reimbursement of fitness,
 </li>
 <li>
 Meal allowance.
 </li>
 </ul>
 
 
 Facility benefits:
 
 
 
 
 <ul>
 <li>
 Modern office with new equipment,
 </li>
 <li>
 Parking spaces/transport reimbursement,
 </li>
 <li>
 Free drinks and snacks.
 </li>
 </ul>
 
 
 Community benefits:
 
 
 
 
 <ul>
 <li>
 Teambuilding activities,
 </li>
 <li>
 Corporate parties,
 </li>
 <li>
 Speakers' club,
 </li>
 <li>
 Free admission to corporate external events,
 </li>
 <li>
 Possibility of joining conferences and professional fairs.
 </li>
 </ul>
 
 
 Professional training benefits:
 
 
 
 
 <ul>
 <li>
 Local language courses for foreign employees,
 </li>
 <li>
 Unlimited access to self-learning platforms,
 </li>
 <li>
 Certification opportunities,
 </li>
 <li>
 Mentorship Program.
 </li>
 </ul>
 
 
 Social benefits:
 
 
 
 
 <ul>
 <li>
 Parental bonus,
 </li>
 <li>
 BES Insurance,
 </li>
 <li>
 Referral bonus,
 </li>
 <li>
 Blood donation paid leave,
 </li>
 <li>
 Gifts for employees,
 </li>
 <li>
 Gifts for children.
 </li>
 </ul>
</div>

Applications Support Engineer (Level 3)

DigiFist

<div>
 
 
 About DigiFist
 
 
 
 At
 
 DigiFist
 
 , we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a
 
 Technical Support Engineer
 
 to join our growing team in T&uuml;rkiye (ideally Istanbul).
 
 
 
 
 
 You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 
 
 
 
 
 This role is not just about fixing problems &mdash; it&rsquo;s about
 
 proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
 </li>
 <li>
 Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
 </li>
 <li>
 
 Own and maintain all technical documentation
 
 , FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
 </li>
 <li>
 
 Monitor and report KPIs
 
 related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
 </li>
 <li>
 Gather and share customer feedback to help improve our themes and processes.
 </li>
 <li>
 Proactively update customers about releases, improvements, and new features.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Strong problem-solving skills with the ability to think on your feet.
 </li>
 <li>
 
 Excellent English skills are a must
 
 &mdash; both written and verbal.
 </li>
 <li>
 Speaking additional languages is a
 
 big plus
 
 .
 </li>
 <li>
 Strong technical writing skills are
 
 highly valued
 
 .
 </li>
 <li>
 Positive, proactive attitude with strong collaboration skills.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Experience in IT or e-commerce &mdash;
 
 Shopify knowledge is a big plus!
 
 </li>
 <li>
 Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
 </li>
 <li>
 Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Be part of an innovative Shopify partner agency serving merchants worldwide.
 </li>
 <li>
 Take ownership of a critical area of the business where your insights directly shape customer experience.
 </li>
 <li>
 Work with a collaborative, international team.
 </li>
 <li>
 Opportunities for learning, growth, and specialization in e-commerce technologies.
 </li>
 <li>
 Flexible remote working environment.
 </li>
 </ul>
</div>

Technical Support Engineer

Explore 317+ Analytics engineer in Istanbul this January. Find roles across top companies and apply now to boost your career.