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international customer support executive

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application support analyst

10Pearls

<div>Job Title: Application Support Analyst 
Location: Lahore/Karachi/Islamabad 
Job Type: Full-time 
 
Company Overview 
10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We are proud to announce that 10Pearls was named as winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion, recognized on the Inc. 5000 Fastest-Growing Companies List, and was ranked the #1 Most Diverse Midsize Company in Greater Washington. We partner with businesses to help them transform, scale, and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high-growth start-ups. But those are just facts. What makes us unique is that we have a true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two. 
 
Role 
10Pearls is seeking an Application Support Analyst to join the Application Support team, supporting multiple suites of applications for a diverse range of clients. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving application issues while ensuring high service availability and SLA compliance. 
 
Responsibilities<ul><li>
Monitor support tickets and proactively manage potential SLA breaches</li><li>
Troubleshoot and resolve production issues for web applications and APIs</li><li>
Perform small-scale fixes, maintenance tasks, and testing efforts</li><li>
Implement production changes and support deployment activities</li><li>
Manage environments, configuration changes, and data fixes</li><li>
Write automation and monitoring scripts for applications and services</li><li>
Monitor applications for outages, incidents, and performance issues</li><li>
Ensure SLA compliance for incident response and resolution timelines</li><li>
Coordinate with internal teams and stakeholders for issue resolution</li><li>
Maintain and update technical documentation and knowledge bases</li><li>
Analyze reported issues and identify appropriate fixes or maintenance actions</li><li>
Provide excellent customer support and technical assistance to clients</li><li>
Acquire and maintain knowledge of existing and new systems to ensure effective support delivery</li><li>
Support continuous service improvement initiatives and operational excellence</li></ul> 

Requirements<ul><li>
Bachelor&rsquo;s degree in Computer Science or a related field is preferred</li><li>
3+ years of experience in Application Support or a similar role</li><li>
Strong expertise in troubleshooting web applications and REST APIs</li><li>
Hands-on experience with SQL queries and stored procedures</li><li>
Good knowledge of Java and Spring technologies for API troubleshooting</li><li>
Familiarity with JavaScript, HTML, CSS, and XML</li><li>
Experience with MySQL and Oracle databases</li><li>
Strong understanding of Unix and Perl scripting</li><li>
Experience working with Jira or similar ticketing systems</li><li>
Hands-on experience with monitoring tools and metrics reporting</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and stakeholder management abilities</li><li>
Understanding of ITIL processes and support best practices</li></ul> 

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Application Support Analyst

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;Data Analyst&quot; for it's Karachi office.www.robustsns.comOffice Location: Fortune Tower, PECHS, BLOCK 6, KarachiWorking Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: We are looking for a detail-oriented and data-driven professional to join our Reporting &amp; Analytics team. If you have a strong foundation in Python, Excel, and Power BI, and are passionate about transforming data into meaningful insights, this role is for you!Key Responsibilities:<ul><li>Develop, maintain, and optimize dashboards and reports in Power BI for various departments.</li><li>Automate repetitive data processing tasks using Python.</li><li>Perform advanced data analysis and modeling in Excel, including pivot tables, Power Query, and advanced formulas.</li><li>Collaborate with stakeholders to understand reporting requirements and deliver actionable insights.</li><li>Ensure data accuracy, integrity, and accessibility across all reports.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 8 years of professional experience in; Python, MS Excel &amp; Power BI</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication and presentation skills.</li><li>Ability to work independently and within a team.</li><li>Familiarity with SQL or database querying.</li><li>Experience with automation tools or APIs.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you willing to do an ONSITE, night shift (8pm-5am, 6 days a week)?</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ??</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Data Reporting: 8 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Data Analyst

HugoBank

<div>Credit Modeling Analyst will develop, implement, and validate statistical and mathematical models to support credit risk assessment and decision-making across Consumer &amp; Program Lending portfolios.
 
 
Credit Modeling Analyst will support the Head of Credit Risk, Merchant &amp; Program Lending in building robust, data-driven models for credit scoring, risk measurement, and portfolio performance forecasting, ensuring model integrity through regular back-testing and validation.
 
 
Core Responsibilities :
1. Develop and implement statistical and mathematical credit models.
2. Identify, define, and calculate independent and dependent variables for model building and ensure accurate representation of credit risk parameters.
3. Identify, define, and calculate independent and dependent variables for model building and ensure accurate representation of credit risk parameters.
4. Collect, handle, cleanse, and prepare data from multiple internal and external sources for modeling purposes.
5. Ensure data integrity and accuracy throughout the data pipeline from extraction to model input by implementing effective data quality checks and cleansing procedures.
6. Maintain model documentation including data dictionaries, variable definitions, and transformation logic. 7. Conduct regular model back-testing to assess model performance, stability, and predictive accuracy over time. 
Requirements 
<ul><li>
1-3 years experience in the credit modeling, risk modeling or similar role within a banking or financial services industry.
</li><li>Minimum masters degree preferably in statistics, mathematics, econometrics or any relevant major.</li><li>
Leadership skills.</li><li>
Good inter personal skills.</li></ul></div>

Credit Modeling Analyst

Enterprise64

<div><div>Karachi, Pakistan
</div><div>Full Time
</div><div>Mid Level</div></div>
 <div>Overview 
Enterprise64 is a U.S.-based technology company that creates digital solutions for startups and Fortune 500 companies in the United States, Europe, and the United Arab Emirates. We are growing rapidly across all of our global offices and have career opportunities for tech professionals looking to work in a fast-growing company, in a dynamic environment, where they can be challenged, grow, and fast-track their careers. 
 
Job Description 
The Business Analyst is a customer-facing role that works directly with our most distinguished customers. You will collaborate with stakeholders, product management, and development teams to gather requirements, analyze business needs, and ensure the successful delivery of digital solutions. You&rsquo;ll engage with customers using business analysis, process improvement, and product management skills to help define and refine business processes, develop product roadmaps, and support agile development practices. 
 
Requirements<ul><li>
5+ years of experience as a Business Analyst in software development or IT consulting.</li><li>
Strong analytical and problem-solving skills with a deep understanding of business process modelling.</li><li>
Fluent in English with excellent communication and stakeholder management skills.</li><li>
Gather, document, and analyze business requirements from stakeholders and translate them into functional specifications.</li><li>
Collaborate with product owners, developers, and QA teams to ensure alignment of requirements with business goals.</li><li>
Prepare business process flows, wireframes, and user stories.</li><li>
Conduct gap analysis to identify inefficiencies and recommend process improvements.</li><li>
Develop and manage a product backlog, ensuring timely and effective prioritization of requirements.</li><li>
Assist in user acceptance testing (UAT) and provide feedback for product improvements.</li><li>
Prepare reports, presentations, and documentation for senior leadership and clients.</li><li>
Manage timeline and scope, ensuring customer expectations are met.</li><li>
Communicate effectively with large and small project teams consisting of both technical and non-technical stakeholders.</li><li>
Experience with Agile methodologies and working in Scrum teams.</li><li>
Bachelor&rsquo;s degree in business administration, Computer Science, or a related field.</li></ul>
Required Skills<ul><li>
Minimum 3+ years of experience working with Agile/Scrum teams.</li><li>
Minimum 5+ years of experience as a Business Analyst in software development or IT consulting.</li><li>
Experience working with offshore teams is required.</li><li>
Proficiency in requirement gathering tools such as JIRA, Confluence, or similar platforms.</li><li>
Experience managing the project lifecycle for large corporate clients.</li><li>
Knowledge of process modeling techniques (BPMN, UML) is a plus.</li><li>
Experience with data analysis and visualization tools (Excel, Power BI) is a plus.</li><li>
Strong understanding of software development best practices.</li><li>
Familiarity with cloud platforms (AWS, Azure) is a plus.</li><li>
Hands-on experience with product development across multiple platforms is a plus.</li></ul>
Benefits<ul><li>
Talent upskilling program.</li><li>
Provident fund.</li><li>
Health insurance.</li><li>
Eligible for US H-1 Visa.</li><li>
Project-based bonus.</li><li>
Leave encashment.</li><li>
EOBI.</li><li>
Maternity leaves / Paternal WFH.</li><li>
Religious holidays.</li><li>
Work-from-home facility.</li><li>
Referral bonus.</li><li>
Paid time off.</li><li>
Transportation service.</li><li>
Loan and advance salary.</li></ul></div>

Business Analyst

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div>
The Division:
At Vertus Group, we acquire and grow mission-critical vertical market software companies while preserving the entrepreneurial spirit that made them successful. Founded in 2003, we are long-term partners committed to fostering growth while respecting each company&rsquo;s legacy. Guided by integrity, transparency, and trust, we provide the support and autonomy needed for our businesses to thrive.</div><div>
Our business is one in which building relationships and working with others on the team are critical. The position requires a skilled verbal and written communicator with the confidence and polish to speak with Managers, Senior Executives, Accountants, and colleagues.</div><div>
Job Responsibilities:
</div><div><ul><li>As an important member of our Finance team you will:</li></ul></div><div><ul><li>
 Responsible for monthly financial accounting, including journal entries, accruals and financial analysis, to ensure timely and accurate reporting of monthly financial results for portfolio.</li></ul></div><div><ul><li>
Prepare monthly financial reports including Income Statement.</li></ul></div><div><ul><li>
Compare actual results with forecast to analyze and identify areas of strengths and weakness</li></ul></div><div><ul><li>
Develop and deliver a consistent and accurate analysis of business performance using KPI and non-financial data to highlight performance.</li></ul></div><div><ul><li>
Liaise with the various Managers to provide support as required.</li></ul></div><div><ul><li>
Review account reconciliations FA prepared.</li></ul></div><div><ul><li>
Prepare ad hoc financial analysis as required by Management.</li></ul></div><div><ul><li>
Train and mentor staff on best financial practices.</li></ul></div><div><ul><li>
Assist with internal and external audit requests as required.
</li><li>Continuously improve procedures develop reports to drive insight and accountability</li></ul></div><div>
Job Qualifications:</div><div><ul><li>
At least Bachelors. (i.e. MBA, BBA, B. Com etc.) any Accounting Certification will be a good plus.</li></ul></div><div><ul><li>
Minimum of 3 &ndash; 5 years&rsquo; experience as a senior financial analyst, financial analyst, or in a similar position</li></ul></div><div><ul><li>
Advanced skills and experience in MS Office Excel</li></ul></div><div><ul><li>
Excellent administrative and organizational skills with ability to set priorities, adjust and respond professionally to changing priorities and ad hoc issues</li></ul></div><div><ul><li>
Excellent communication and interpersonal savviness skills with a proven ability to interact with all levels of management. Possesses strong leadership/command skills and demonstrates organizational agility</li></ul></div><div><ul><li>
Ability to learn new concepts and tasks quickly, work under pressure, and meet deadlines requirements in a fast-paced, dynamic environment</li></ul></div><div><ul><li>
Excellent technical learning, analytical and problem solving skills</li></ul></div><div><ul><li>
Knowledge of IFRS is an asset</li></ul></div><div><ul><li>
Experience with F&amp;O with good hands on Microsoft Excel.</li></ul></div> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Senior Financial Analyst

Ibix Global Tech

We are looking for a detail-oriented and analytical Data Analyst to join our team. The ideal candidate should have strong expertise in Power BI, data visualization, reporting, and data analysis. The candidate will be responsible for transforming raw data into meaningful insights through interactive dashboards and reports to support business decision-making and operational efficiency.The ideal applicant should be comfortable working with large datasets, identifying trends, and building interactive reports that help stakeholders make informed business decisions. Candidates with hands-on experience in developing Power BI dashboards and business intelligence reporting are highly encouraged to apply.Key Responsibilities<ul><li>Collect, clean, organize, and analyze data from multiple sources</li><li>Develop, maintain, and optimize interactive dashboards and reports using Power BI</li><li>Create data models, DAX calculations, KPIs, and visualizations</li><li>Write and optimize SQL queries for reporting and analysis purposes</li><li>Identify trends, patterns, and actionable business insights from data</li><li>Collaborate with cross-functional teams to understand reporting and analytics requirements</li><li>Ensure data accuracy, consistency, integrity, and report optimization</li><li>Automate recurring reports and improve reporting processes for efficiency</li><li>Monitor dashboard performance and troubleshoot reporting issues when required</li><li>Present insights and findings to stakeholders in a clear and understandable manner</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in:</li><li>Data Science</li><li>Computer Science</li><li>Information Technology</li><li>or a related field</li><li>1&ndash;3 years of experience in data analysis, reporting, or business intelligence roles</li><li>Strong expertise in Power BI development, including:</li><li>Dashboard Development</li><li>Data Modeling</li><li>DAX Functions</li><li>Power Query</li><li>Data Visualization &amp; Reporting</li><li>Hands-on experience creating, managing, and optimizing Power BI dashboards and reports</li><li>Strong knowledge of SQL for data extraction and manipulation</li><li>Advanced Microsoft Excel skills including formulas, pivot tables, and reporting</li><li>Strong analytical, critical thinking, and problem-solving abilities</li><li>Ability to interpret complex data and convert it into meaningful insights</li><li>Good communication, presentation, and stakeholder management skills</li><li>Ability to work independently and collaboratively within a team environment</li></ul>Application Question(s):<ul><li>What is your current monthly salary package in PKR?</li><li>What is your expected monthly salary package in PKR?</li><li>How soon you can join us? (mention in number of days)</li><li>Our office is located in Gulshan-e-Iqbal Block 4. Working hours are 11:00 AM to 08:00 PM, and working days are Sunday through Thursday. Please apply only if you are comfortable with this schedule.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>power bi: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Data Analyst - Mid level (Urgent)

ACTIVE8 WIRELESS

Working Days: Monday to Friday (Five days)Shift Timings: 9 PM to 6 AM (Night Shift)Location: Onsite &ndash; RJ Mall, 5th Floor, KarachiWe are seeking a highly skilled and detail-oriented Data Analyst to join our expanding Business Intelligence team. In this role, you will be responsible for transforming raw data into actionable business insights through robust data modeling, advanced analytics, and dynamic visualizations. The ideal candidate possesses deep expertise across the entire Power BI ecosystem, strong SQL development capabilities, and a proven track record of designing reliable ETL workflows. You will collaborate closely with cross-functional business units to understand their data needs, optimize existing data pipelines, and deliver intuitive enterprise dashboards that drive strategic decision-making.Key Responsibilities1. Business Intelligence &amp; Dashboard Development<ul><li>Design, develop, and maintain high-performance enterprise dashboards and interactive reports using Power BI.</li><li>Write complex, optimized DAX (Data Analysis Expressions) queries and measures to fulfill intricate business logic and analytical requirements.</li><li>Utilize M query language within Power Query to execute advanced data ingestion, cleansing, transformation, and structural reshaping.</li><li>Implement and manage end-to-end cloud infrastructure components, including Power BI Services, workspaces, applications, and DataFlows for self-service BI capabilities.</li></ul>2. Data Modeling &amp; Integration<ul><li>Design and implement scalable, efficient, and well-structured Power BI Data Models utilizing industry- standard Star and Snowflake schemas.</li><li>Establish seamless data connectivity and gateway configurations across diverse cloud and on-premise transactional data sources.</li><li>Develop, schedule, and monitor robust ETL (Extract, Transform, Load) workflows to ensure seamless data integration, preferably leveraging SQL Server Integration Services (SSIS).</li></ul>3. Database Development &amp; Query Optimization<ul><li>Write, debug, and optimize complex T-SQL queries, stored procedures, views, and user-defined functions within SQL Server.</li><li>Analyze database query execution plans and index structures to tune performance, minimize latency, and guarantee efficient processing of massive datasets.</li><li>Ensure strict data integrity, consistency, and governance standards across all database environments and downstream analytical layers.</li></ul>4. Ad-Hoc Analysis &amp; Collaboration<ul><li>Conduct rapid, intermediate-level data analysis and structural validations using Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, logical formulas, and data formatting) to support ad-hoc business inquiries.</li><li>Collaborate closely with business analysts, functional stakeholders, and IT infrastructure teams to map requirements into technical data specifications.</li><li>Document data dictionaries, model architectures, metrics definitions, and ETL deployment procedures to maintain an organized corporate data catalog.</li></ul>Required Skills &amp; QualificationsTechnical Competencies:<ul><li>Power BI Mastery: Deep, hands-on experience in Power BI Desktop and Service. Advanced proficiency in writing complex DAX functions, engineering efficient M queries, and architecting robust enterprise Data Models.</li><li>Power BI Admin/Service: Proven experience working with Power BI DataFlows, shared datasets, scheduled refreshes, row-level security (RLS), and workspace administration.</li><li>SQL Server Proficiency: Strong command of SQL Server management. Expert-level capability in writing and optimizing complex queries, troubleshooting performance bottlenecks, and managing schema objects.</li><li>ETL &amp; Data Integration: Practical experience designing, building, and maintaining automated data pipelines. Strong preference for candidates with SSIS (SQL Server Integration Services) expertise.</li><li>Microsoft Excel: Solid intermediate-level skills, including advanced formulas, Pivot Tables, conditional logic, and data structuring capabilities.</li></ul>Preferred / Nice-to-Have Skills:<ul><li>Python Programming: Foundational to intermediate knowledge of Python (specifically libraries such as Pandas, NumPy, or script integrations within ETL/Power BI) to perform automated scripting or advanced statistical data analysis.</li><li>Power BI (DAX &amp; M) Power BI DataFlows Data Modeling SQL Server (T-SQL) SSIS</li><li>Excel (Intermediate) Python (Preferred)</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Analytics, Information Systems, Statistics, Finance, or a closely related quantitative discipline.</li><li>Minimum of 06 months of professional experience working strictly in a Data Analyst, BI Developer, or Data Engineer capacity within a data-driven environment.</li><li>Certifications such as Microsoft Certified: Power BI Data Analyst Associate (PL-300) or equivalent database certifications are highly advantageous.</li></ul>Pay: Up to Rs60,000.00 per monthWork Location: In person

Explore 233+ Application support analyst in Karachi this June. Find roles across top companies and apply now to boost your career.

233 application support analyst jobs In Karachi

Application Support Analyst

Data Analyst

Credit Modeling Analyst

Business Analyst

Senior Financial Analyst

Data Analyst - Mid level (Urgent)

Data Analyst