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customer solutions engineer

application support engineer

Orion Health

<div>We are looking for an Application Reliability Engineer to join our global operations team, ensuring the reliability, availability, and performance of Orion Health&rsquo;s mission-critical software solutions for clients around the world.
In this pivotal role, you&rsquo;ll collaborate with our Product, Delivery, and CloudOps teams to ensure new projects are delivered efficiently and can be operated with maximum uptime and performance. You&rsquo;ll take ownership of upgrade and maintenance schedules for a defined list of clients, working closely with them to plan, implement, and optimise their environments.
If you thrive in a collaborative, technically challenging environment and enjoy solving complex operational problems that directly improve healthcare outcomes, this role is for you.
What You Will Be Doing<ul>
<li>
Designing, implementing, and maintaining systems and infrastructure to ensure reliability and availability of Orion Health applications.</li>
<li>Developing and executing strategies to prevent and mitigate system failures.</li>
<li>Responding to incidents escalated from Tier 2 Support Analysts, diagnosing root causes, and implementing corrective actions to minimise downtime.</li>
<li>Conducting post-incident reviews to identify improvements and enhance future reliability.</li>
<li>Implementing robust monitoring and alerting solutions to proactively identify and address system issues.</li>
<li>Automating routine operational tasks and applying Infrastructure as Code (IaC) principles to improve efficiency and scalability.</li>
<li>Collaborating with development teams to optimise application performance, identify bottlenecks, and improve resource utilisation.</li>
<li>Conducting capacity planning to ensure infrastructure can meet current and future business demands.</li>
<li>Planning, coordinating, and executing software upgrades into client solutions, ensuring quality and timeliness.</li>
<li>Partnering with Product, QA, Solutions, and client teams to understand release dependencies and deliver smooth transitions.</li>
<li>Continuously identifying opportunities to enhance efficiency, automation, and reliability within the delivery pipeline.</li>
<li>
</li></ul>What You Will Bring<ul>
<li>
Experience: Minimum of 2 years in an application maintenance, release engineering, or application lifecycle management (ALM) role.</li>
<li>Technical Skills:</li>
<li>Intermediate-level skills in RDBMS database tools (e.g. Oracle, SQL Server) and scripting languages.</li>
<li>Experience with automation and Infrastructure as Code (IaC) tools &mdash; Ansible a bonus.</li>
<li>Experience with application monitoring and observability tools such as Grafana and Prometheus.</li>
<li>Soft Skills: Excellent English verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Strong analytical thinking and logical problem-solving abilities.</li>
<li>Qualifications: A Bachelor&rsquo;s degree in Information Technology, Computer Science, Software Engineering, or equivalent discipline is preferred but not essential.</li>
</ul>
Why Join Orion Health?
At Orion Health, you&rsquo;ll work on some of the most meaningful challenges in healthcare. Our global team empowers health systems with innovative digital solutions&mdash;and we&rsquo;re proud of the difference we make.
 Be part of a global team at the heart of healthcare innovation.
 Contribute to shaping smarter, connected healthcare systems worldwide.
 Join a dynamic environment where innovation meets purpose.
Apply Now
Are you ready to lead impactful healthcare projects and shape Orion Health&rsquo;s future? 
Submit your application today and join our mission to revolutionise healthcare through connected, intelligent technology.
#LI-RP1</div>

Application Reliability Engineer

Meraki Group

<div>
 
 About The Role
 
 
 
 We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end-user systems, applications, and collaboration services. This role needs someone who is hands-on, organized, and communicates well.
 
 
 The ideal person is calm in busy situations, learns fast, and works with ownership.
 
 
 
 
 Key Responsibility Areas &amp; Expected Skill Level
 
 
 
 
 <ul>
 <li>
 Server Support
 </li>
 <li>
 Monitor and review HP server logs
 </li>
 <li>
 Review Windows Event Viewer for alerts
 </li>
 <li>
 Verify daily backup completion
 </li>
 <li>
 Monitor Active Directory replication and DNS health
 </li>
 <li>
 Familiar with Windows Server 2016 / 2019 / 2022
 
 
 </li>
 </ul>
 
 Basic
 
 - Should understand server components and alerts. Can do first-level troubleshooting and escalate when needed.
 
 2. Network Support
 
 
 
 <ul>
 <li>
 Configure and troubleshoot HP and Cisco network switches
 </li>
 <li>
 Manage VLAN assignments and switch port configurations
 </li>
 <li>
 Work with Aruba Access Controllers (SSID, VLAN mapping, authentication)
 </li>
 <li>
 Check branch connectivity and Site-to-Site VPN status
 </li>
 <li>
 Review device status, bandwidth, PoE, and link issues
 
 
 </li>
 </ul>
 
 Above Basic
 
 - Comfortable handling VLANs, switches, and wireless controller settings. Able to solve most connectivity issues independently.
 
 
 <ul>
 <li>
 System &amp; Directory Services / Mail
 </li>
 <li>
 Manage AD users, groups, and GPOs
 </li>
 <li>
 Manage Windows Print Server and resolve queue issues
 </li>
 <li>
 Manage Office 365 users, mailboxes, and licenses
 </li>
 <li>
 Troubleshoot access to shared folders and mapped drives
 </li>
 <li>
 Resolve OneDrive and SharePoint sync issues
 
 
 </li>
 </ul>
 
 Above Basic
 
 - Can work independently on user management, access, and Office 365 issues.
 
 
 <ul>
 <li>
 End-User Support &amp; Applications
 </li>
 <li>
 Troubleshoot Windows 10/11 issues
 </li>
 <li>
 Resolve MS Office / application / driver / desktop profile issues
 </li>
 <li>
 Support ERP and CRM access issues
 </li>
 <li>
 Check and fix Avaya IP phone setup and issues
 </li>
 <li>
 Manage endpoint alerts and isolation cases
 </li>
 <li>
 Provide remote support through AnyDesk or TeamViewer
 </li>
 <li>
 Log issues and follow up until resolved
 
 
 </li>
 </ul>
 
 Strong
 
 - Should show excellent troubleshooting skills and quick response. Communicates clearly while resolving issues.
 
 
 <ul>
 <li>
 Process &amp; Documentation
 </li>
 <li>
 Maintain IT documentation and asset inventory
 </li>
 <li>
 Follow escalation procedures
 </li>
 <li>
 Communicate clearly with users and management
 </li>
 <li>
 Maintain data confidentiality and accountability
 
 
 </li>
 </ul>
 
 Strong
 
 - Works with structure, ownership, and reliability.
 
 
 
 Requirements
 
 
 
 
 
 What You Should Bring
 
 
 
 
 <ul>
 <li>
 2-5 years of hands-on IT support experience
 </li>
 <li>
 Good understanding of Windows environments
 </li>
 <li>
 Working knowledge of Switches, VLANs, Active Directory, Office 365
 </li>
 <li>
 Clear and friendly communication skills
 </li>
 <li>
 A patient and solution-focused mindset
 
 
 </li>
 </ul>
 
 
 You'll Do Well Here If You
 
 
 
 
 <ul>
 <li>
 Enjoy helping people and solving problems
 </li>
 <li>
 Keep things organized and documented
 </li>
 <li>
 Ask questions and learn fast
 </li>
 <li>
 Can manage time and interruptions in a calm way
 
 
 </li>
 </ul>
 We value people who take responsibility, stay curious, and care about doing things well.
</div>

IT Support Engineer- Immediate joiners

Convergint

<div>
 
 Responsible for overseeing all maintenance activities related to assigned accounts, as well as managing the local team dedicated to these accounts. This includes preparing proposals for Annual Maintenance Contracts (AMC) and Services, handling work order execution, and ensuring smooth day-to-day operations. The role also involves coordinating internal and external resources, offering first-line support for logged issues, and continually striving to improve team efficiency and productivity. In addition, the position involves managing key client relationships and driving business growth.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and oversee AMC operations, ensuring SLA and KPI compliance across multiple accounts.
 </li>
 <li>
 Supervise and guide field teams in performing preventive and reactive maintenance.
 </li>
 <li>
 Conduct client meetings, manage escalations, and ensure timely resolution of service issues.
 </li>
 <li>
 Prepare and present monthly and quarterly performance reports to clients and management.
 </li>
 <li>
 Drive continuous improvement initiatives for service efficiency and customer satisfaction.
 </li>
 <li>
 Manage RFQs, RFIs, and ITTs, ensuring accurate technical and commercial submissions.
 </li>
 <li>
 Coordinate procurement, quotation preparation, and techno-commercial activities.
 </li>
 <li>
 Build and sustain strong client relationships, acting as the primary point of contact for key accounts.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Electronics, Electrical, or Telecommunications Engineering
 
 .
 </li>
 <li>
 
 Arabic speaking
 
 is mandatory.
 </li>
 <li>
 5&ndash;7 years of relevant experience in service delivery or maintenance management for electronic security systems.
 </li>
 </ul>
 
 
 
 
 
 Desired Technical &amp; Operational Skills:
 
 
 <ul>
 <li>
 Hands-on experience with
 
 IP CCTV, Access Control Systems, Video Analytics, ANPR
 
 , and
 
 VMS platforms
 
 (e.g., Genetec, Milestone).
 </li>
 <li>
 In-depth knowledge of
 
 AMC management
 
 ,
 
 SLA/KPI monitoring
 
 , and
 
 maintenance scheduling (PPM/reactive)
 
 .
 </li>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Excellent client handling, communication, and presentation skills.
 </li>
 <li>
 Experience in
 
 procurement coordination, resource management, scheduling and planning, quotation management
 
 , and
 
 techno-commercial operations
 
 </li>
 </ul>
 
 
 
 
 This role involves being the main point of contact for maintenance activities, ensuring smooth execution, and fostering continuous improvement within the team. Excited to delve into the dynamic world of engineering support maintenance!
 
</div>

ENGINEERING SUPPORT

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our dynamic team in Dubai. This role is ideal for a tech-savvy professional who can ensure seamless IT operations, support users efficiently, and maintain a secure and stable technology environment that supports our daily business functions.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, networks, and IT systems.</li>
<li>Troubleshoot and resolve issues related to desktops, laptops, printers, and other office equipment.</li>
<li>Install, configure, and maintain operating systems, applications, and security tools.</li>
<li>Monitor system performance and ensure optimal functionality across all IT infrastructure.</li>
<li>Assist employees with system access, password resets, and configuration support.</li>
<li>Maintain inventory of IT equipment and ensure regular upgrades or replacements.</li>
<li>Support the setup of new workstations, network devices, and user accounts.</li>
<li>Perform regular data backups and ensure compliance with company IT policies.</li>
<li>Coordinate with external vendors for repairs, upgrades, and service-related needs.</li>
<li>Document IT procedures, service logs, and problem-resolution processes.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Strong knowledge of hardware troubleshooting, networking, and operating systems.</li>
<li>Familiarity with antivirus tools, backup procedures, and IT security practices.</li>
<li>Excellent problem-solving skills and the ability to manage multiple tasks efficiently.</li>
<li>Good communication skills and a user-friendly approach to support.</li>
</ul>
Joining Zapegg Tax Consultant as an IT Support Engineer in Dubai offers a great opportunity to grow professionally while contributing to the smooth functioning of our IT operations. If you are a reliable, solutions-oriented candidate with a passion for technology, we welcome your application to be part of our team.</div>

IT Support Engineer

FIXIT MANPOWER SUPPLY L.L.C

Project Engineer (Steel Structural &ndash; Site Office)Responsibilities: - Assist the Project Manager in executing structural steel projects. - Coordinate with detailing, procurement, fabrication, and site erection teams. - Review shop drawings, erection drawings, and material submittals. - Monitor site work progress and ensure adherence to quality and safety standards. - Prepare project reports, schedules, and material requests. - Support resolution of technical issues during fabrication and erection.Requirements: - Bachelor&rsquo;s Degree in Civil/Structural/Mechanical Engineering. - 4&ndash;5 years of experience in steel fabrication and erection projects. - Strong understanding of shop drawings, steel detailing, and site coordination. - Familiarity with AutoCAD, Tekla, and MS Office. - Good communication and organizational skills.Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>How many yrs of experience do you have in a Steel Structural Industry?</li></ul>Experience:<ul><li>Project Engineer: 4 years (Required)</li></ul>

Project Engineer

Megan International DMCC

MEGAN International DMCC Dubai Leader in the field of Self-actuated Pressure Control Valves, Low Pressure Nitrogen Blanketing Systems, Gas Pressure Reducing Station with Safety Shut Off & Metering Skids Seeks applications for the position of Sales & Application Engineer ( MENA Region) to boost its rapidly expanding International sales team . Roles & Responsibilities : 1. Conduct in-depth technical presentations and product demonstrations to showcase the value of our solutions to potential clients, tailoring the message to their specific needs. 2. Collaborate closely with the sales team to identify and qualify new business opportunities, providing technical expertise to support the sales process from initial contact to closing. 3. Analyze customer requirements and develop customized application solutions, ensuring optimal performance and seamless integration with existing systems. 4. Provide technical support and troubleshooting assistance to customers, resolving complex issues and ensuring customer satisfaction.

Sales & Application Engineer

New Evolution Interior Decoration LLC

<ul><li>Design Structures and Structural Analysis: Create safe, stable, and efficient structural designs for buildings, bridges, and other infrastructure. Perform calculations to assess loads, stresses, and overall structural integrity.</li><li>Code Compliance and Safety Assurance: Ensure all designs meet relevant building codes, safety regulations, and industry standards. Prioritize safety in all designs and during construction monitoring.</li><li>Material Selection: Choose and recommend appropriate construction materials based on design and environmental needs.</li><li>Coordination: Collaborate with NOC and Permits Engineer on drawing submissions to authorities, architects, Project Managers, Civil and MEP engineers, and contractors to integrate structural elements with overall project plans.</li><li>Site Supervision: Conduct site inspections to verify construction activities follow design specifications and address any on-site issues.</li><li>Documentation: Prepare technical reports, structural drawings, and specifications for approvals and construction.</li><li>Problem Solving: Resolve structural challenges during design and construction phases.</li><li>Project Support: Assist in scheduling, budgeting, and overall project planning related to structural work.</li></ul>The right candidate must have bachelor&rsquo;s degree in Architecture, Civil or Structural Engineering is required. At least 2-3 years of experience in structural engineering, preferably with hands-on experience in design, analysis, and construction supervision.Proficiency in engineering design and analysis software (e.g., AutoCAD, Revit, STAAD Pro, SAP2000, ETABS).Strong knowledge of local building codes, structural materials, and construction method.Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Are you currently in UAE? If not, please do not submit your application. Thank you.</li><li>Do you have a least 3 years experience as Structural Design Engineer for G+1 and higher structure in UAE? If none, please do not submit your application. Thank you.</li></ul>

Architectural Design Engineer

Explore 5041+ Application support engineer in Dubai this November. Find roles across top companies and apply now to boost your career.