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applications analyst team lead

Children's Healthcare of Atlanta

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 Work Shift Day
 
Work Day(s) Monday-Friday
 
Shift Start Time Variable
 
Shift End Time Variable
 
Worker Sub-Type Regular
 
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
 
Job Description Supervises team of Information Systems & Technology professionals who provide implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests. Trains, coaches, and mentors team members. Serves as point of escalation for support and expert resource needs. Takes lead role in working with management to research and propose application support strategies and goals. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
 
Experience
 5 years of experience in a healthcare or business environment
 2 years of employment at Children’s Healthcare of Atlanta in an applications support capacity or similar healthcare industry experience
 Experience in generally known project management software and commercially available healthcare and business software packages
 Research experience is required to work in the Research department
 
Preferred Qualifications
 EPIC experience and an EPIC certification are preferred if working in the Research department
 Education
 Degree from accredited senior college or equivalent experience
 Bachelor's degree in computer science, business, nursing, or equivalent, if working in the Research department
 
Certification Summary
 No professional certifications required
 
Knowledge, Skills, and Abilities
 Ability to lead projects from inception to completion without management supervision and to provide leadership support to other team members
 Excellent oral and written communication skills
 Well-developed and proven organizational, problem-solving, analytical, and time management skills
 Project management, customer service, and support skills
 Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
 Must be able to work on multiple projects concurrently
 Must be able to apply creative methods to analyze and enhance workflow efficiencies
 Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staff
 Expert knowledge of hospital system business or clinical content deemed a part of core health information systems
 
Job Responsibilities
 Leads in business partnering with service lines, departments, individuals, and coworkers
 Collaborates proactively with department leaders to identify/prioritize needs and define/commit to deliverables.
 Leads team to ensure deliverables are met.
 Maintains strong and productive relationships with department leaders and application vendors.
 Ensures team is building positive and effective relationships with internal and external customers.
 Acts as point of escalation for issue resolution.
 Advocates user perspective.
 
Leads team in providing application technical support services, consultation, coordination of programming requests, and system upgrades
 Ensures team members are focusing efforts on identified priorities.
 Maintains/develops technical expertise and growth.
 Provides on-call coverage as assigned and ensures team coverage.
 Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.
 
Provides project and resource management independently with broad scope of projects
 Ensures projects and documentation follow Information Systems & Technology project management protocol and policies.
 Manages support turnover processes to ensure project team addresses ability to support systems post-live, including delivering complete system documentation.
 Monitors team’s effectiveness by utilizing project, issue, and resource management tools to oversee team allocation of resources and assignments.
 
Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, regulations, and procedures
 Exemplifies and serves as a resource to team members for existing and new policies and tools, e.g., change management, time reporting, queue management, and service level agreements.
 Ensures team provides appropriate support documentation, status, and issues resolution reporting.
 Participates in internal Information Systems & Technology leadership initiatives/forums and development/achievement of department goals.
 
Trains, coaches, and mentors team members.
 Participates in hiring and interview process.
 Follows onboarding guidelines for new employees.
 Fosters professional development of others via constructive performance appraisals and professional development plans.
 Facilitates conflict resolution.
 
Assists supervisor and/or manager with development of staff by:
 Being available to teammates.
 Acting as a resource to help complete complicated/complex tasks.
 Providing on the job training to team and seeking out opportunities to become actively involved in staff workflow and development.
 Provides supervisor and/or manager feedback on staff performance, educational needs, and workflow status.
 
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
 
Primary Location Address 35 Jesse Hill Jr Dr SE
 
Job Family IT Business Partnering

Applications Analyst Team Lead

The Home Depot

<div>Position Purpose:<div>
The Lead Data Analyst will serve as a principal strategic partner and technical anchor for the CX Analytics team supporting The Home Depot's Pro Product team. This individual will own the end-to-end analytics lifecycle for critical Pro workstreams, driving active engagement with stakeholders to shape business requirements and turn complex specifications into high-quality deliverables.</div><div></div><div>
Acting as a trusted advisor to leadership, product managers, and UX designers, the Lead Analyst will define data requirements, architect reporting frameworks, and translate complex datasets into compelling, actionable narratives that directly influence the Pro Product strategy. Utilizing expert-level SQL, Python, Tableau, and emerging AI technologies, this role will champion data-driven problem-solving, spearhead innovation (including AI/GenBI integration), and establish the gold standard for analytics governance and knowledge management across the team.</div> 
Key Responsibilities:<ul><li>
20% - Business Collaboration - Leverage extensive business knowledge into solution approach. Effectively develop trust and collaboration with internal customers and cross-functional teams. Partner with Other Orgs to understand potential for new tools and ways to maintain technical agility for advanced analytics.</li><li>
25% - Project Management &amp; Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with managers and team in the distribution of workload and resources. Serve as a technical subject matter expert (SME) on both predictive and prescriptive analytics. Drive effective Agile project delivery protocols to assure we gather and surface reliable, actionable enterprise level analytics. Ensure the team comprehends and applies the established processes and standards and mentor team on development.</li><li>
30% - Solution Development - Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners. Clearly communicate impacts of recommendations to drive alignment and appropriate implementation. Develops solutions to transform data into useful, actionable information.</li><li>
25% - Technical Exploration &amp; Development - Guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Provide technical education on advanced analytics to analytics community. Drive analytics teams to get matured in predictive and prescriptive analytics.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Manager</li><li>
This position has 0 direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div>
Proven experience in a technical project leadership and strategic ownership role.</div></li><li><div>
Expert-level proficiency with SQL and complex script development.</div></li><li><div>
Advanced experience architecting and deploying reports in Tableau.</div></li><li><div>
Strong proficiency in Python for data manipulation, statistical analysis, and automation.</div></li><li><div>
Demonstrated enthusiasm and practical knowledge of leveraging AI/Machine Learning applications for business insights.</div></li><li><div>
Exceptional data storytelling skills with the ability to translate technical findings for non-technical leadership.</div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
7</li></ul> 
Minimum Leadership Experience:<ul><li>
No previous leadership experience</li></ul> 
Preferred Leadership Experience:<ul><li>
No previous leadership experience</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Lead Data Analyst - CX Analytics (Pro Product)

<div>Position Purpose:
The Sr. Business Analyst contributes in a lead role to the Sr. Management team in the evaluation, design, development and implementation of standardized reporting, business processes and information systems solutions. The Sr. Business Analyst will handle all aspects of project management from inception to completion. The Sr Business Analyst will have primary responsibility for the development and maintenance of business strategies, dashboards for projects, initiatives and/or categories. The Sr. Business Analyst will act as a strategic thought partner on issues facing the business. The Sr. Business Analyst will develop and track category and program performance as well as monitor trends. 
Key Responsibilities:<ul><li>
50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project</li><li>
25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business</li><li>
25% Establish and report on metrics of assigned projects or categories to gauge business value</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Reports to Manager/Sr. Manager</li><li>
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Prior experience in the application of research findings to the retail environment, brand management or category management essential</li><li>
Extensive knowledge of statistical methods and modeling</li><li>
Prior experience in a consulting and/or project management role within a corporate environment preferred.</li><li>
Certified Project Management Professional (PMP)</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
3</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.</li><li>
Analytical; Extensive knowledge of statistical methods and modeling</li><li>
Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables</li><li>
Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade</li><li>
Proven success in increasing management roles handling multiple projects with competing deadlines.
</li><li>Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.</li></ul></div>

Sr Analyst - ISE Analytics

<div>Position Purpose:
Trade Credit Analyst serves as a strategic and innovative partner focused on supporting business growth as part of a world-class controllership organization.
The Trade Credit Analyst is responsible for the day-to-day activities for Order to Cash (OTC) specifically related to our Trade Credit business. This role partners with internal teams and external business partners such as our customers and the Credit and Pro teams to help resolve discrepancies, solve problems, and constantly improve the accounting trade credit processes. This role needs foundational accounting skills in accounts receivable, cash, revenue, and reporting.
As an Analyst, you will work on task-based activities, including but not limited to cash application, invoice adjustments and refunds, reconciliations, and other month-end tasks within SAP, Blackline, and other third party applications. Additional responsibilities include supporting departmental and strategic projects, collaborating with project/product managers, and balancing your own workload. This role is expected to present continuous improvement recommendations to managers and leaders as well as execute on some of these improvements. 
Key Responsibilities:<ul><li>
5% Collaboration - Effectively develops trust and collaboration with internal and external partners and colleagues; Obtain an understanding of technical needs for tackling business problems</li><li>
80% Operational Duties - Learn and execute required tasks related to the delivery of the (PTP, OTC, RTR) tower; Work coordinately with other teams providing or receiving information as needed; Support work that needs to be done with internal or external customers; Creates regular reports for the leadership; assists with or produces other reports as requested; Raises risks and issues in a timely manner; Identify and presents possible improvements to upper management; Executes month end / year end processes; Monitor and works towards meeting KPIs and SLAs defined for the area; Assists FBS manager with gathering data, research and analysis</li><li>
10% Project Management &amp; Team Support - Works with project teams and business partners to complete project goals; Prioritized assignments and ensure quality and accuracy of work</li><li>
5% Skill Building &amp; Professional Development - Seeks further knowledge on new tools and technologies (e.g., analytics, intelligent automation, robotics); Participates in the continuous improvement of financial shared services processes and tools</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Lead Analyst, Manager or Sr Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
0-2 years of relevant work experience</li><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree</li><li>
Excellent written and verbal communication skills</li></ul> 
Preferred Qualifications:<ul><li>
Proficient in Microsoft Office Suite (particularly Excel)</li><li>
Experience with SAP, Blackline, or other accounting software programs</li><li>
Understanding of Cash, Accounts Receivable, Revenue, and other Generally Accepted Accounting Principles and Generally Accepted Auditing Standards</li><li>
Order to Cash experience, including account reconciliation preparation and payment application processing</li><li>
Ability to work independently and complete work on schedule within a fast-paced environment</li><li>
Ability to collaborate as part of a team to complete operational tasks and projects as assigned</li><li>
Ability to anticipate work needs and interact professionally with customers</li><li>
Excellent organizational skills and attention to detail</li><li>
Strong analytical, problem solving, and research skills</li><li>
Ability to prepare and present clear, concise administrative, and financial reports</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Nimble Learning</li><li>
Self-Development</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Instills Trust</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Analyst, Trade Credit Accounting

<div>Position Purpose:
The Senior Analyst, Program Management - AI / Automation Enablement, is the functional lead and execution engine for high-impact AI-powered solutions. This role bridges the gap between business strategy and technical delivery, translating the needs of Online Merchants and Brand Advocates into scalable, automated workflows.
Reporting to the Senior Manager, this individual is responsible for the day-to-day management of a &quot;Balanced Team&quot; (Data Science, IT, and UX), ensuring that technical roadmaps are aligned with business realities. The Senior Analyst combines a strong grasp of data architecture and SQL/data warehousing with a product-centric mindset to drive the development, integration, and adoption of agentic systems across a 1&ndash;2 year program horizon.
Key Responsibilities:<ul><li>
25% Cross-Functional Coordination - Balanced Team Leadership: Lead the daily cadence and project rhythm for a matrixed team of Data Science, IT, and UX partners, ensuring high-performance and program rigor. Collaborative Best Practices: Actively contribute to the solution design process, voicing opinions on best practices and fostering a culture of continuous improvement within the technical team. Dependency Management: Proactively identify and resolve impediments across indirect support teams, ensuring that cross-functional roadmaps remain synchronized.</li><li>
30% Program Execution &amp; Sprint Delivery - Roadmap Management: Orchestrate the phased delivery of AI solutions, balancing immediate sprint needs with the long-term (1&ndash;2 year) strategic goals of the program. Execution Rigor: Manage program tracking against the roadmap, focusing on schedule, scope, and resource alignment while translating technical risks into potential business impacts. Integration Strategy: Coordinate the seamless embedding of AI tools into existing merchant workflows, ensuring that solutions are user-friendly and technically scalable.</li><li>
15% Stakeholder Alignment &amp; Value Realization - User Advocacy: Serve as the primary point of contact for Online Merchants and Brand Advocates, managing expectations and communicating transparent status updates. Adoption &amp; Change Management: Support the development of change management plans to ensure business teams effectively adopt and trust new AI-driven processes. Value Tracking: Monitor tool performance and report on business outcomes (e.g., efficiency gains, ROI, and decision-making accuracy) to leadership and executive stakeholders.</li><li>
30% Technical Product Ownership &amp; Solutioning - Workflow Translation: Partner with business users to deconstruct manual processes into structured logic, identifying where AI and automation can drive the most operational leverage. Data Fluency: Leverage SQL and data warehouse knowledge to understand underlying data structures, validate model inputs, and ensure technical solutions are built on a sound architectural foundation. Technical Requirement Definition: Translate ambiguous business &quot;pain points&quot; into high-quality technical requirements, user stories, and acceptance criteria for Data Science and Engineering teams. Product Quality Assurance: Act as a primary tester for AI outputs, ensuring the solution meets the rigorous accuracy and reliability standards required by the business.</li></ul>
Direct Manager/Direct Reports:
<ul><li>This Position typically reports to Senior Manager.
</li><li>This Position does not have direct reports.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.
</li></ul>Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:
<ul><li>Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
4+ years of professional experience in a Product Management, Business Analysis, or Technical Program Management capacity.</li><li>
2+ years of direct experience contributing to the implementation of AI, ML, or Automation solutions within business workflows.</li><li>
Demonstrated experience leading cross-functional &quot;Balanced Teams&quot; (Data Science, Engineering, UX) in an agile or sprint-based environment.</li><li>
Technical Data Proficiency: Proficiency in SQL and experience navigating cloud data warehouses to analyze data structures and validate solution inputs.</li><li>
Business Translation: Proven ability to translate ambiguous business &quot;pain points&quot; into structured technical requirements and user stories.</li><li>
Solution Lifecycle Management: Experience driving a technical product from initial requirements through UAT, deployment, and user adoption.</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in a relevant field (Computer Science, Data Analytics, Business Information Systems, or equivalent).</li><li>
Technical Product Ownership: Prior experience working as a Product Owner or Lead Analyst within a modern software design and development team.</li><li>
Process Optimization: Demonstrated experience re-engineering manual business processes into automated or AI-enabled workflows.</li><li>
AI Ecosystem Knowledge: Familiarity with the components of Generative AI systems, including an understanding of how models integrate with enterprise applications via APIs or orchestration layers.</li><li>
Data Architecture: Knowledge of data modeling concepts and how data flows from source systems to AI model endpoints.</li><li>
Retail or E-commerce Experience: Prior experience supporting Online Merchants, Brand Advocates, or similar business-side stakeholders in a large enterprise environment.</li><li>
Change Management: Experience developing training materials and documentation to drive the adoption of new technical tools.</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
2</li></ul>
Preferred Years of Work Experience:
<ul><li>4</li></ul>
Minimum Leadership Experience:<ul><li>
No previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>No previous leadership experience</li></ul>
Certifications:
<ul><li>Insurance licensing as required by state</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Sr Analyst, Program Management AI Automation Enablement

<div>Position Purpose:
The Senior Data Analyst will play a pivotal role on the CX Analytics team supporting The Home Depot's Pro Product segment. This individual will transform complex data into compelling, actionable narratives that drive strategy and enhance end-to-end experience for Pro customers. Acting as a strategic partner, the Senior Analyst will partner closely with product managers, UX designers, engineers and business stakeholders to determine requirements and translate complex data into actionable insights that influence roadmap decisions. The ideal candidate is a hands-on analyst with advanced SQL expertise, strong Python and Tableau skills, and the ability to tell clear, compelling stories with data. This individual thrives in ambiguity, proactively identifies opportunities, and is enthusiastic about applying AI and advanced analytics to elevate how insights are generated and consumed. 
Key Responsibilities:<ul><li>
Establish reporting standards and best practices.</li><li>
Architect and implement a reporting framework.</li><li>
Oversee data mining efforts.</li><li>
Develop programs, methodologies, and files for analyzing and presenting data.</li><li>
Collaborate with stakeholders, developers, UX designers and end-users to determine requirements.</li><li>
Data analysis, development of SQL scripts, stored procedures &amp; triggers, and report generation.</li><li>
Develop programs, methodologies, and files for analyzing and presenting data</li><li>
Data Cleansing/validation</li><li>
Prepare data load scripts for mass data load from various data sources</li><li>
Use of varied database applications/analytical tools</li><li>
Enhancements/modifications to systems and procedures</li><li>
Use of varied database applications/analytical tools</li><li>
Enhancements/modifications to systems and procedures</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position Reports to Manager</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Advanced proficiency in SQL for complex data extraction and manipulation.</li><li>
Strong experience with Tableau (or equivalent BI tools) for dashboarding and executive-ready reporting.</li><li>
Solid Python skills for data analysis, statistical modeling, or automation.</li><li>
Proven ability to translate data into clear, compelling stories tailored to non-technical audiences.</li><li>
Demonstrated enthusiasm for and understanding of AI applications in analytics.</li><li>
Strong problem-solving skills with the ability to work through ambiguity.</li><li>
Demonstrated success partnering with cross-functional stakeholders.</li><li>
High level of curiosity, ownership, and bias toward action.</li><li>
Previous experience in Customer Experience (CX) analytics, Product Analytics, B2B customers or a closely related field.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
7</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Superior interpersonal skills and ability to collaborate actively and work in a team environment.</li><li>
Commitment to organized, high-quality deliverables.</li><li>
Ability to mentor colleagues on standards, best practices, and new technology concepts.</li><li>
Understanding of usability best practices and user design.</li><li>
Creative approach to problem solving, innovation, and issue resolution.</li><li>
Excellent verbal and written communication skills.</li><li>
Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.</li></ul></div>

Senior Data Analyst - CX Analytics (Pro Product)

Pearson

<div>Lead, Business Analyst
Description: This role aligns to a Digital Business Analyst
The Role
As a Digital Content Business Analyst, you will be the bridge between business needs and technical execution, driving the modernization of digital content workflows and the adoption of AI-enabled solutions. You&rsquo;ll partner with engineering, product, and content teams to translate business requirements into actionable technical plans, ensuring our digital content is delivered efficiently, at scale, and with measurable impact for learners worldwide.
What You&rsquo;ll Own
<ul><li>Translate business requirements into clear technical execution plans that guide engineering and platform teams.</li>
<li>Collaborate closely with engineering to understand system architecture, API dependencies, integration workflows, and platform constraints.</li>
<li>Identify and escalate technical risks, blockers, and gaps in requirements to ensure project success.</li>
<li>Support the adoption of modern, AI-enabled workflows, tooling modernization, and platform standards across content operations.</li>
<li>Serve as the communication bridge between technical teams and business stakeholders, facilitating workshops, technical deep dives, sprint planning, demos, and retrospectives.</li>
<li>Build strong partnerships across product management, content operations, engineering, QA, design, and support teams to drive project outcomes.</li>
<li>Analyze the cost of creating content and drive efficiency for digital content modernization initiatives.</li>
</ul>Required Skills and Competencies:
<ul><li>Strong technical acumen, with experience in system architecture, API management, and integration workflows.</li>
<li>Excellent cross-functional collaboration and communication skills, able to facilitate technical discussions and bridge gaps between teams.</li>
<li>Proven ability to identify and mitigate technical risks, blockers, and requirements gaps.</li>
<li>Experience supporting the adoption of AI-enabled workflows and modern digital platforms.</li>
<li>Project management skills, with the ability to organize, prioritize, and deliver complex projects on time.</li>
<li>Adaptability and creativity in a fast-paced, evolving environment.</li>
</ul>Qualifications (Education &amp; Experience):
<ul><li>Bachelor&rsquo;s degree required.</li>
<li>Experience in digital content creation, technical project management, or related fields preferred.</li>
</ul>Ready to make an Impact?
Apply now and help shape the future of learning.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $130,000 - $150,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through 26th March. This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Program Management
Job Family: ENTERPRISE
Organization: Higher Education
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 22847
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