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area operations manager

Boutiqaat

<div>
 
 
 Lead. Optimize. Deliver Excellence.
 
 
 
 
 
 
 At Boutiqaat, our operations are the heartbeat of our business, driving seamless customer experiences from order to delivery. We&rsquo;re looking for an Operations Area Manager to oversee inbound, logistics, outbound, and inventory operations within a designated warehouse area. In this role, you&rsquo;ll lead teams, implement best practices, and drive operational excellence with a focus on efficiency, accuracy, and compliance. If you&rsquo;re ready to elevate performance, remove bottlenecks, and set new benchmarks for operational success, this is the role for you.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 
 Inbound Operations
 
 
 <ul>
 <li>
 Oversee the receiving of goods, ensuring timely, accurate, and efficient processes.
 </li>
 <li>
 Align inbound schedules with capacity to avoid delays and maximize space utilization.
 </li>
 <li>
 Conduct quality and quantity inspections, resolving discrepancies with suppliers.
 </li>
 <li>
 Ensure compliance with all policies, safety standards, and documentation requirements.
 </li>
 </ul>
 
 
 Outbound Operations
 
 
 <ul>
 <li>
 Lead order fulfillment from picking to dispatch, meeting SLAs and quality standards.
 </li>
 <li>
 Implement quality control checkpoints to reduce errors and boost customer satisfaction.
 </li>
 <li>
 Collaborate with logistics teams to optimize delivery schedules and transit times.
 </li>
 </ul>
 
 
 Logistics Operations
 
 
 <ul>
 <li>
 Develop route planning and fleet management strategies for cost-effective deliveries.
 </li>
 <li>
 Negotiate with carriers for competitive pricing and improved service levels.
 </li>
 <li>
 Oversee reverse logistics for returns and exchanges, minimizing losses.
 </li>
 </ul>
 
 
 Inventory Operations
 
 
 <ul>
 <li>
 Implement inventory management strategies, including cycle counts and audits.
 </li>
 <li>
 Track stock movements using FIFO/FEFO to reduce obsolescence.
 </li>
 <li>
 Analyze discrepancies and apply corrective measures to prevent shrinkage.
 </li>
 </ul>
 
 
 General Leadership
 
 
 <ul>
 <li>
 Set performance goals, conduct reviews, and foster a culture of accountability.
 </li>
 <li>
 Drive workplace safety initiatives and ensure compliance with safety protocols.
 </li>
 <li>
 Manage operational costs through staffing optimization and process automation.
 </li>
 <li>
 Build relationships across internal teams and external partners to improve supply chain efficiency.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Supply Chain, Logistics, or Management (MBA preferred).
 </li>
 <li>
 8+ years in supply chain, warehouse, or logistics, including at least 3 years in a supervisory role.
 </li>
 <li>
 Expertise in inventory control, stock rotation (FIFO/FEFO), and warehouse management systems.
 </li>
 <li>
 Strong knowledge of logistics, route planning, and supply chain optimization.
 </li>
 <li>
 Advanced Microsoft Office and ERP/WMS proficiency.
 </li>
 <li>
 Exceptional leadership, problem-solving, and communication skills.
 </li>
 <li>
 Ability to drive continuous improvement, apply lean methodologies, and manage KPIs effectively.
 </li>
 <li>
 Fluency in English; Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company, you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 
 
 
 
 Ready to Grow with Us?
 
 
 
 Bring your leadership, expertise, and vision to a team that values operational excellence. Apply now and be part of something exciting!
 
</div>

Area Operations Manager

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking for an experienced and enthusiastic
 
 Area Manager with beauty background
 
 , who will grow the brand, ensure the delivery of exceptional operational, commercial, and customer service standards throughout multiple boutiques, drive sales through the performance and development of Boutique Managers and the Sales Team, and support the strategic expansion into Qatar and Kuwait, assuming responsibility for the successful establishment and ongoing operation management of these new markets.
 
 
 
 
 
 
 Brand - Aesop
 
 
 
 
 Location - Dubai
 
 (with frequent travel to Kuwait, Qatar)
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Sales Management
 
 
 <ul>
 <li>
 Develop strategies for the assigned location and individual boutiques in collaboration with Boutique Managers to increase boutique traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/boutique presence, and capture competitive market share and monitor the implementation of these strategies within the location.
 </li>
 <li>
 Lead the Boutique Managers to drive and maximize sales performance of the boutiques, consistently achieving the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
 </li>
 <li>
 Analyze the monthly performance of the boutiques within the assigned location, reporting current business trends to cover every aspect of the portfolio of boutiques and competitor performance to ensure an increase in market share.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Coordinates with principals to provide brand training tools and guidelines to the sales team to help ensure brand integrity, consistency, and compliance.
 </li>
 <li>
 Responsible for ensuring alignment across all assigned markets including operational standards, visual merchandising, marketing initiatives, and customer experience to ensure consistency and excellence across locations.
 </li>
 <li>
 Works with the respective Boutique Managers to ensure that all boutiques within the location deliver an exceptional customer service experience and create memorable moments by exceeding expectations, building meaningful and lasting customer relationships and increasing and retain customer loyalty
 </li>
 <li>
 Monitor the relationships with influencers and VICs during their visits to the boutiques and feedback to key stakeholders
 </li>
 <li>
 Resolves customer complaints when escalated from Boutique Managers and responds with corrective plans in a timely manner.
 </li>
 <li>
 Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.
 </li>
 <li>
 Conduct regular market visits to Shop-in-Shop locations and ensure proper brand exposure and overall alignment with brand guidelines, identify opportunities for improvement to strengthen brand presence.
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 
 
 
 <ul>
 <li>
 Consolidates &amp; analyzes sales reports on monthly basis, liaises with the Head of Retail to maximize stock potential and devises action plans with corrective measures.
 </li>
 <li>
 Analyzes current and future customer requirements by consolidating reports on product performance, buying trends and customer needs and provides input to the brand management team and Retail Management team.
 </li>
 </ul>
 
 
 
 
 
 Operation Management
 
 
 
 
 
 <ul>
 <li>
 Act as the subject matter expert on retail SOPs and company processes, educate and guide Boutique Managers to ensure common understanding and compliance.
 </li>
 <li>
 Responsible for the operational planning, coordination, and execution of new store openings, ensuring all locations are launched in alignment with brand standards, timelines, and business objectives.
 </li>
 <li>
 Recommend to the Head of Retail process improvements to Retail SOPs to increase efficiency and compliance.
 </li>
 <li>
 Conducts regular audits in all boutiques to ensure SOPs and standards are being implemented consistently.
 </li>
 <li>
 Ensures adherence to compliance requirements in all areas of operational activity, to all Company policies &amp; procedures, controls &ndash; mainly in relation to Health &amp; Safety, Audit Compliance, Loss Prevention, Security, Maintenance, and cash.
 </li>
 <li>
 Work with cross-functional teams in HQ like human resources, IT, procurement, logistics, retail projects, facility management, security, etc.to support the boutique's operations.
 </li>
 <li>
 Act as the custodian of incident management and ensure operational incidents are reported through the appropriate channels and is followed through for final resolution and appropriate action in coordination with relevant stakeholders
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Monitors and ensures effective allocation of staff resources and scheduling across different locations to drive sales and provide excellent customer service.
 </li>
 <li>
 Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 </li>
 <li>
 Works with the Boutique Managers to develop effective communication channels, monitor the implementation of daily boutique briefings, and communicate current business trends and relevant brand updates.
 </li>
 <li>
 Provide ongoing training and development to the Boutique Managers in relevant areas.
 </li>
 <li>
 Set retail KPIs, in coordination with the Head of Retail and cascade them to the team. Monitor teams&rsquo; performance against KPIs. Jointly with HR and boutique managers, ensure that trends of underperformance are formally addressed with clear and documented performance improvement plans.
 </li>
 <li>
 Work with the Boutique Managers to identify team members with potential for development and growth and work closely with HR on practical development plans.
 </li>
 <li>
 Model the brand image through grooming standards per the AS&amp;S grooming standards.
 </li>
 <li>
 Conduct monthly sessions with Boutique Managers to review performance and provide constructive, timely feedback.
 </li>
 <li>
 Ensure the integration and training of new joiners and the completion of the necessary reviews as per company guidelines.
 </li>
 <li>
 Work with the boutique managers and HRBP on all employee relations matters. Ensure employee-related incidents are reported in a timely manner for investigation and resolution.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 5+ years job related experience in beauty retail.
 </li>
 <li>
 Previous experience in Kuwait on the similar role is mandatory.
 </li>
 <li>
 Bachelor's degree or equivalent in Business, Marketing or any other related field.
 </li>
 <li>
 Extensive knowledge of Luxury beauty market trends and best practices.
 </li>
 <li>
 Previous experience in building, motivating and coaching large retail teams.
 </li>
 <li>
 Strong project management skills with ability to follow through and prioritize.
 </li>
 <li>
 Willing to travel frequently across assigned markets.
 </li>
 <li>
 Extensive knowledge of Retail SOPs and best practices.
 </li>
 <li>
 Understanding of UAE, Qatar and Kuwait market.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Fluent in English, Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 As the GCC's key player in luxury retail, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
 
 
 
 
 
 The key to our success is the team that works here - and we reward and celebrate success,
 
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
 
 
 
 
 
 
 
 NOTE -
 
 
 
 Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
 
 
 
 
</div>

Area manager - Aesop - Dubai

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
 </li>
 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

Burgan Bank

<div>
 
 
 
 Position: Assistant Manager - Payment &amp; Gateway Systems
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.
 
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 Strategy, Planning and Management
 
 
 
 
 Planning and Management
 
 
 <ul>
 <li>
 Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost-effective mode of operation in area of responsibility
 </li>
 </ul>
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
 </li>
 <li>
 Maintain the security and resilience of systems in area of responsibility, as per the Bank&rsquo;s policies, procedures and regulatory requirements
 </li>
 <li>
 Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
 </li>
 <li>
 Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
 </li>
 <li>
 Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
 </li>
 <li>
 Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
 </li>
 <li>
 Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
 </li>
 <li>
 Perform product research in related areas and advise IT management with the identified improvement opportunities
 </li>
 </ul>
 
 
 
 
 Review and Monitoring
 
 
 
 
 <ul>
 <li>
 Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
 </li>
 <li>
 Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations
 </li>
 </ul>
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 
 
 Internal Interactions
 
 
 
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support
 </li>
 </ul>
 
 
 
 External Representation
 
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 6 years of relevant technical work experience in a Bank or a Financial Institution
 </li>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Assistant Manager - Payment & Gateway Systems

<div>
 The Production Engineer is responsible for assisting the PSD team to deliver safe, efficient, and reliable product and service delivery for our customers. The Production Engineer develops and delivers optimized technical job designs for the area of responsibility. This person identifies opportunities for continuous improvement of service delivery and formally communicate findings, and supports the Product Line in risk management and apply lessons learned to improve job design. The Production Engineer provides real-time support to PSD operations as required, and is responsible for the COSD (i.e. resource consumption).
 
 
 <ul>
 <li>
 Develop technical job designs as required for the Product Line.
 </li>
 <li>
 Identify areas where new and cost-effective techniques can be applied.
 </li>
 <li>
 Explore opportunities for value-added products and services.
 </li>
 <li>
 Provide technical support throughout the service delivery process.
 </li>
 <li>
 Understand and communicate value of technology and interpretations.
 </li>
 <li>
 Consult with relevant subject matter experts as required to optimize the technical design.
 </li>
 <li>
 Support the OU PSD and/or PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability, service quality incidents, etc.
 </li>
 <li>
 Assist in incident response, recovery, and incident investigation.
 </li>
 <li>
 Support multiple Product Line operations in a collaborative optimized job design.
 </li>
 <li>
 Assist sales and commercial team in evaluating technical viability and tenders.
 </li>
 <li>
 Analyze job execution vs. design and formally capture design improvements and optimization opportunities (lessons learned and best practices).
 
 
 
 </li>
 </ul>
 15 years experiance with knowlagde in ditigal oil field
</div>

Production Engineer

C3EL

<div><h2 class="jobSectionHeader">Overview:</h2>
<div>
<div><div>Job Title: System Administrator Tier II Support

Security Clearance: Secret

Location: Camp Arifjan, Kuwait

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.) 

</div>
</div></div><h2 class="jobSectionHeader">Description:</h2>
<div>
<div><div>C3EL is seeking a System Administrator Tier II Support to join our team in Kuwait. In this role, you'll provide advanced administration, troubleshooting, and support for enterprise-level systems and networks. You'll ensure the stability, security, and performance of critical infrastructure by applying updates, monitoring server health, and leveraging enterprise management tools. As a key member of our technical team, you'll help maintain seamless operations while ensuring compliance with DoD standards and security requirements.

Responsibilities will include, but not be limited to:
<ul>
<li>Provide Tier II system administration support, including troubleshooting escalated issues from Tier I.</li>
<li>Monitor system health, performance, and availability, ensuring mission-critical systems remain operational.</li>
<li>Implement security patches, configuration changes, and updates to maintain compliance with DoD standards.</li>
<li>Manage Active Directory accounts, permissions, and group policies.</li>
<li>Perform routine server backups, disaster recovery procedures, and system restores when required.</li>
<li>Support the configuration and deployment of servers, storage systems, and enterprise applications.</li>
<li>Maintain and enforce best practices across systems and networks.</li>
<li>Collaborate with network, security, and help desk teams to resolve complex technical issues.</li>
<li>Document system configurations, procedures, and troubleshooting steps for knowledge continuity.</li></ul> 

</div>
</div></div><h2 class="jobSectionHeader">Minimum Qualifications:</h2>
<div><div><div><ul><li>An active, in-scope US Government issued Secret clearance with SCI eligibility.</li>
<li>Due to the nature of the work and contract requirements, U.S. Citizenship is required.</li>
<li>Must have one (1) of the following required certifications: Security+ CE, CCNA, CySA+, GICSP, GSEC, CND, or SSCP.</li>
<li>Must have knowledge and familiarity with reviewing and deploying vendor updates for security patches.</li>
<li>Must have knowledge with storage technologies such as Storage Area Network (SAN) or Network Attached Storage (NAS).</li>
<li>Must have knowledge with server performance tuning and monitoring tools.</li>
<li>Must have knowledge with server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM)). 
</li>
<li>Must have network troubleshooting skills and knowledge of networks.</li>
<li>Must have technical documentation skills.</li></ul> 

</div>
</div></div><h2 class="jobSectionHeader">Education:</h2>
<ul><li>Bachelor's degree plus 6 years related work experience and 2 years in military environment OR an Associate's degree plus 7 years of recent specialized experience, OR 11 total years of recent specialized experience.</li></ul></div>

System Administrator Tier II Support

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 The role of an Engineering Manager, Commercial Systems at Canonical
 
 
 This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 Our new Commercial Systems unit is conceived as five engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are used by millions of machines all over the world. Apply here if you would like to run one of these teams. They cover the following areas:
 
 
 
 A contracts service.
 
 We develop and operate a contracts service that, among others, supports the authentication, authorization, and delivery of Extended Security Maintenance (ESM) at scale to a wide range of devices spanning from individual systems to large enterprise fleets running in cloud environments via Ubuntu Pro. This service also delivers certain contract-based services, like our kernel live patches.
 
 
 
 JAAS/Identity/Livepatch
 
 . We take the operational scalability of Juju, Canonical's solution to public, private, and hybrid-cloud application management and orchestration, to the next level by developing JIMM (Juju Intelligent Model Manager) and Candid (open source identity manager) that enable organizations to operate clusters of Juju-enabled clouds at a scale. In addition to that, we deliver the Livepatch client package and the Livepatch server backend that integrate with the contracts service to deliver live patches for the Linux kernel.
 
 
 
 Data lake and SAAS integration.
 
 The third major area is related to internal business operations. We develop and operate several data warehouses, including data ingestion pipelines, used by operations and data analytics teams. In addition to that, we help internal business units to automate processes across a number of software solutions and integrate with a number of SaaS solutions to ensure a smooth flow of data.
 
 
 
 Integration with public clouds.
 
 The fourth major area or responsibility lies in integrating the contracts service with public clouds, such as Azure, AWS, and GCP, to deliver customers a seamless SAAS experience at the OS level, including access to Extended Security Maintenance and support offerings provided by Canonical personnel.
 
 
 
 Salesforce
 
 . The fifth major area is centered around Salesforce. Our team of Salesforce engineers and administrators ensures that business operations teams have the right data at a hand and the right business processes in place. The team works closely with the four engineering teams and provides subject matter expertise.
 
 
 We are looking for software engineering managers, ideally with strong background in Go, Python, who have the drive and energy to lead a team of engineers in delivering and operating these capabilities at scale, ensure the highest engineering quality, sharpen team skills, and work with us to define the future of open source.
 
 
 
 Location
 
 : This role will be based remotely in the EMEA region.
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Lead a team of software engineers implementing and operating software solutions
 </li>
 <li>
 Provide engineering and process guidance to engineering teams
 </li>
 <li>
 Actively seek improvements to established processes, designs, and solutions
 </li>
 <li>
 Collaborate with peers and cross-functional teams
 </li>
 <li>
 Code in Go or Python
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent in Computer Science or a related engineering field
 </li>
 <li>
 Experience as a software developer in a high-level language - preferably Go or Python
 </li>
 <li>
 Experience as a hands-on engineering manager or a team lead
 </li>
 <li>
 Experience building, deploying, and operating distributed systems and APIs
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
 </li>
 <li>
 Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels
 
 
 </li>
 </ul>
 
 Additional Skills That You Might Also Bring
 
 
 
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 Experience developing for and deploying on Ubuntu Linux in public clouds
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 Experience integrating authentication &amp; authorization, financial, public cloud or marketplace systems
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 Experience with Salesforce development/integration or APEX
 
 
 </li>
 </ul>
 What we offer you
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
 
 
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 <li>
 Fully remote working environment - we've been working remotely since 2004!
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 Personal learning and development budget of 2,000USD per annum
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 Annual compensation review
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 Recognition rewards
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 Annual holiday leave
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 Parental Leave
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 Employee Assistance Programme
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 Opportunity to travel to new locations to meet colleagues at 'sprints'
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 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
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Engineering Manager, Commercial Systems

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