operations assistant

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arabic speaker - call center agent Jobs in Mesaieed

arabic speaker - call center agent

call center agent

assistant call center supervisor

SFAI Qatar

Key Responsibilities<ul><li>Assist in designing and implementing scheduling protocols under the supervision of the Screening Call Center Supervisor, ensuring operational efficiency and service quality.</li><li>Oversee scheduling activities to ensure smooth, accurate, and efficient operations.</li><li>Supervise and support scheduling staff, working closely with leadership to develop and implement training and skills enhancement programs.</li><li>Maintain and update call center knowledgebase, ensuring all booking and scheduling protocols remain current.</li><li>Monitor and control call center staff activities using Excel/CRM systems; ensure accuracy of data entry and provide feedback on performance and data issues.</li><li>Respond to referrers&rsquo; needs, inquiries, and issues promptly while ensuring data accuracy across referral systems (e.g., BIS/Cerner).</li><li>Coordinate proactively with relevant departments (e.g., HIM and Operations) to optimize patient throughput and service delivery.</li><li>Develop and maintain awareness of evolving technologies and support implementation of process improvements.</li><li>Prepare and submit required reports to management in a timely and accurate manner.</li><li>Handle incoming calls professionally and courteously, maintaining high standards of customer service in addressing patient and physician scheduling needs.</li><li>Schedule appointments in line with organizational, site, and system protocols.</li><li>Verify and update patient and physician information accurately in system databases.</li><li>Provide patients with clear and accurate preparatory information regarding procedures.</li><li>Monitor system performance and provide feedback on quality and operational improvements.</li><li>Track staff system usage (e.g., Cisco) and address non-compliance or performance issues through corrective actions.</li><li>Prepare monthly and ad-hoc reports as assigned; manage multiple priorities in a fast-paced environment.</li><li>Lead and support team performance to meet operational targets and service benchmarks.</li><li>Demonstrate strong communication skills, providing clear verbal and written feedback to staff when required.</li><li>Promote a proactive patient safety culture by identifying risks and implementing preventive measures.</li><li>Identify, report, and follow up on patient safety concerns, incidents, and near misses in a timely manner.</li><li>Ensure adherence to all patient safety policies, procedures, and protocols.</li><li>Foster teamwork and maintain effective communication across teams.</li><li>Partner with the line manager to identify operational risks, develop mitigation plans, and ensure shared accountability for implementation and evaluation.</li><li>Maintain strict confidentiality of sensitive patient and organizational information.</li><li>Attend required meetings, training sessions, and corporate initiatives.</li><li>Perform any additional duties or responsibilities as assigned.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Health Sciences, or a related field.</li></ul>Experience &amp; Knowledge<ul><li>Minimum of 3&ndash;5 years of experience in a call center or healthcare environment.</li><li>At least 2 years of experience in a supervisory or team leader role.</li><li>Strong customer service experience is essential.</li><li>Prior experience in a medical call center and knowledge of medical terminology is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong computer skills, including CRM and data management tools.</li><li>Excellent supervisory and leadership abilities.</li><li>Strong verbal and written communication skills in English; Arabic is an advantage.</li><li>Ability to work effectively with individuals from diverse cultural backgrounds.</li><li>High level of professionalism, integrity, and confidentiality.</li><li>Self-motivated, proactive, and able to work independently.</li><li>Ability to perform under pressure and manage multiple priorities.</li><li>Strong organizational and problem-solving skills.</li><li>High level of motivation, discipline, and accountability.</li><li>Energetic, confident, and team-oriented personality.</li></ul>Pay: QAR10,000.00 per hourExperience:<ul><li>similar role : 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Preferred)</li></ul>Work Location: In person

Assistant Call Center Supervisor

Ain Khalid Gate

To assist Maintenance Team in the effective operations of Ain Khalid Gate.Updating and maintaining information on system and in archives.&middot; Printing and generating job cards&middot; Opening and closing job cards&middot; Authorized access with ERP system&middot; Communication with maintenance staff in regards to job card distribution.&middot; Sending reports and updates to management&middot; Coordination with call center in regards to Job card request &amp; update monitoring&middot; Attending maintenance phone calls and tenant&rsquo;s complaints&middot; Updating job card status, follow up and sending reports&middot; Assistance with the maintenance supervisor &amp; operational matters&middot; Maintaining office equipment and stationary supplies&middot; Maintain log books or records of activities and tasks&middot; In charge in filing maintenance documentations&middot; In charge in keeping maintenance office in proper&middot; Other job card related worksJob Type: Full-timePay: QAR2,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>Work Location: In person

Data Entry - Storekeeper

Al Rayah Driving School

Call Center Agent Hindi/ Urdu SpeakerJob Title: Call Center Agent &ndash; Hindi/ Urdu Speaker Job Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Hindi/ Urdu Speaker Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both Hindi/ Urdu and English are essential.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries and provide accurate information regarding products and services</li><li>Resolve customer complaints and concerns in a timely manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow company procedures and service standards</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet performance targets, including response time, call quality, and customer satisfaction</li><li>Maintain confidentiality of customer information</li></ul>Requirements<ul><li>Fluent in Hindi/ Urdu and English</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and customer-handling abilities</li><li>Basic computer knowledge and familiarity with call center systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Flexible to work shifts, weekends, or holidays if required</li></ul>Preferred Qualifications<ul><li>Experience in customer support, telesales, or contact center operations</li><li>Positive attitude and strong teamwork skills</li></ul>Benefits<ul><li>Accommodation, Transportation</li><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Supportive work environment</li></ul>Job Type: Full-timePay: Up to QAR2,000.00 per monthApplication Question(s):<ul><li>Are you fluent in speaking T agalog and able to communicate professionally with customers?</li></ul>Work Location: In person

Call Centre Agent

Shater Abbas Restaurants

Job Description:We are looking for enthusiastic and professional individuals to join our call center team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently.Key Responsibilities:<ul><li>Answering incoming calls from customers and providing accurate information regarding products, services, and policies.</li><li>Handling customer complaints, queries, and requests in a professional and courteous manner.</li><li>Identifying and resolving customer issues in a timely manner, ensuring high customer satisfaction.</li><li>Documenting customer interactions and following up as necessary.</li><li>Upselling or cross-selling company products and services when appropriate.</li><li>Collaborating with other departments to resolve customer issues.</li><li>Meeting individual and team targets for call volume, customer satisfaction, and quality assurance.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (College degree preferred).</li><li>Previous experience in f&amp;b call center.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging customer interactions with professionalism and patience.</li><li>Basic computer skills and proficiency in using call center software.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Flexibility to work in shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,200.00 per monthWork Location: In person

FEMALE Customer Service Representative - Call Center

Rio Real Estate is HiringRio Real Estate is expanding its team and is currently seeking qualified and motivated male and female candidates to join us and support the growth of our company.Available Positions:<ul><li>Sales Executive</li><li>Call Center Officer</li><li>Leasing Executive</li></ul>Requirements:Proven experience in sales, leasing, and/or call center operationsValid driving license preferred for sales rolesAbility to adapt to company systems and operational changesStrong teamwork and communication skillsCreative mindset with confidence to innovateEmployment Type:Commission-based onlyHow to Apply:Please send your CV to:+974 6000 8153Pay: From QAR1.00 per hourWork Location: In person

Sales Consultant

Anotech

<div>
 
 
 Job Purpose:
 
 
 
 Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
 
 
 
 
 
 
 Qualifications And Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electronics &amp; communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
 </li>
 <li>
 Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
 </li>
 <li>
 Understanding for Network Design / Call routing / PRI / BRI.
 </li>
 <li>
 Understanding for Telecom Environment &amp; Connectivity &amp; Call flows.
 </li>
 <li>
 Basic understanding for IP -Networking.
 </li>
 <li>
 Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP &ndash;Telephony.
 </li>
 <li>
 Understanding for ICM Scripting &amp; Call manager
 </li>
 <li>
 Voice Gateway Configuration.
 </li>
 </ul>
 
 
 
 
 
 Skillset:
 
 
 <ul>
 <li>
 SQL Server
 </li>
 <li>
 CVP
 </li>
 <li>
 Quality Management and Call Recording in contact Center.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Team orientation
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Technology understanding capability
 </li>
 <li>
 Project and staff management
 </li>
 </ul>
 
 
</div>

IVR / HCS Operation Support Engineer

Starlink Qatar

<div>
 
 We are seeking a detail-oriented and customer-focused
 
 Call Center / Scheduler
 
 to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to patient appointments and scheduling
 </li>
 <li>
 Coordinate and confirm medical appointments with patients and healthcare providers
 </li>
 <li>
 Maintain accurate records of patient interactions and scheduling updates
 </li>
 <li>
 Provide clear and professional communication regarding appointment details and instructions
 </li>
 <li>
 Support front-office and administrative coordination as needed
 </li>
 <li>
 Ensure timely follow-up on missed appointments or schedule changes
 </li>
 <li>
 Deliver a high standard of customer service aligned with healthcare protocols
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center, scheduling, or customer service role (healthcare experience preferred)
 </li>
 <li>
 
 Bachelor&rsquo;s degree or Diploma
 
 in any relevant field
 </li>
 <li>
 Strong communication skills in
 
 Arabic and English
 
 (Arabic speakers required)
 </li>
 <li>
 Good computer literacy and ability to work with scheduling systems or CRM tools
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work in a fast-paced, service-driven environment
 </li>
 <li>
 Professional, patient, and customer-oriented attitude
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a medical clinic, hospital, or healthcare contact center
 </li>
 <li>
 Familiarity with appointment management systems
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re passionate about delivering excellent patient service and have strong coordination skills, we&rsquo;d love to hear from you.
 
</div>

Call Center Agents

Explore 103+ Assistant call center supervisor in Mesaieed this June. Find roles across top companies and apply now to boost your career.