sales manager

account manager

facility manager

admin assistant

assistant marketing manager

assistant front office manager

Marriott International

<div>Additional Information 
Job Number25157245 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE:
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul> 
</div>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Office Manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Reservations Manager role:
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>

Reservations Manager

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
 
 
 
 <ul>
 <li>
 Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved
 </li>
 <li>
 Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis
 </li>
 <li>
 Being responsible for running shifts and supervising the team to ensure a seamless guest experience
 </li>
 <li>
 Overseeing Front Office operations in the absence of the manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism Management
 </li>
 <li>
 Previous experience in hotel Front Office management within the luxury segment is essential
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and guest service skills are required
 </li>
 </ul>
</div>

Assistant Manager - Front Office (Night)

Park Hyatt Doha

<div>
 
 
 Organization- Park Hyatt Doha
 
 
 
 
 
 
 
 Summary
 
 
 
 Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily operations of the Front Office to ensure smooth and efficient service.
 </li>
 <li>
 Supervise, train, and support the front office team to deliver exceptional guest experiences.
 </li>
 <li>
 Handle guest requests, feedback, and complaints in a professional and timely manner.
 </li>
 <li>
 Coordinate with other departments to ensure seamless guest service.
 </li>
 <li>
 Monitor room availability, reservations, and financial transactions at the front desk.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and brand standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.
 </li>
 <li>
 Previous luxury hotel experience preferred.
 </li>
 <li>
 Strong leadership, organizational, and interpersonal skills.
 </li>
 <li>
 Excellent communication in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Proficiency in Opera or similar Property Management Systems.
 </li>
 <li>
 Ability to work under pressure and maintain a professional demeanor.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
 
 
 
 
 
 Apply today and start your journey with us!
 
 
 ________________________________________
 
 
 
 Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
</div>

Assistant Manager - Front Office

<div><div>Summary<div>
Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
Responsibilities:<ul><li>
Oversee daily operations of the Front Office to ensure smooth and efficient service.</li><li>
Supervise, train, and support the front office team to deliver exceptional guest experiences.</li><li>
Handle guest requests, feedback, and complaints in a professional and timely manner.</li><li>
Coordinate with other departments to ensure seamless guest service.</li><li>
Monitor room availability, reservations, and financial transactions at the front desk.</li><li>
Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></div></div><div>
Qualifications<div><ul><li>
Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>
Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.</li><li>
Previous luxury hotel experience preferred.</li><li>
Strong leadership, organizational, and interpersonal skills.</li><li>
Excellent communication in English (Arabic or other languages are an advantage).</li><li>
Proficiency in Opera or similar Property Management Systems.</li><li>
Ability to work under pressure and maintain a professional demeanor.</li></ul>
If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
Apply today and start your journey with us! 
________________________________________ 
Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

Millennium Hotel Doha

<div>
 As a Housekeeping Supervisor, you play a crucial role in ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces. Your responsibilities include overseeing the housekeeping team, implementing cleaning schedules, and maintaining high standards. You lead by example, fostering a positive and efficient work environment, while actively contributing to the overall guest satisfaction and operational excellence of the hotel.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
 </li>
 <li>
 Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
 </li>
 <li>
 Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
 </li>
 <li>
 Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.
 </li>
 <li>
 Monitor room status and communicate effectively with the Front Office Department for efficient operations.
 </li>
 <li>
 Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
 </li>
 <li>
 Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.
 </li>
 <li>
 Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.
 </li>
 <li>
 Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Housekeeping Supervisor

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li><li>
Teamwork</li><li>
Ability to work in a multi-tasking and multi-cultural environment</li><li>
Self-motivation</li><li>
Flexibility</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li><li>
Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li><li>
Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Leadership Mentoring, Detail Oriented, People Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Executive Housekeeper

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