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guest relations agent

assistant reservations manager Jobs in Doha

assistant reservations manager

guest experience expert

spa manager

assistant guest relations manager luxury hotel industry

Inspire Management Training Center

<p><b>The Assistant Manager &ndash; Guest Relations</b> plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

<p>We are seeking an elegant, service-oriented <b>In-Villa Dining Assistant Manager (Female)</b> to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in <b>luxury international hotel brands</b>, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul><p><b>Qualifications, Experience, and Skills:</b></p><ul><li><b>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</b></li><li><b>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</b></li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li><b>Fluent in English and Russian are required. </b></li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul><p>Language:</p><ul><li>Russian and English  (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

Aspire Global Human Resources

<p><b>WE ARE HIRING &ndash; BAR SUPERVISOR (FLOOR)</b></p><p>5-Star Luxury Hotel | Qatar</p><p>Aspire Global Human Resource is seeking an experienced Bar Supervisor (Floor) to oversee daily bar operations and ensure exceptional guest service standards.</p><p>Key Responsibilities:</p><ul><li>Supervise floor operations of the bar and ensure smooth daily service</li><li>Lead, train, and motivate bar service staff (waiters/waitresses)</li><li>Ensure compliance with 5-star service standards and SOPs</li><li>Handle guest feedback and resolve service issues professionally</li><li>Coordinate with Bar Manager and kitchen for efficient service flow</li><li>Maintain cleanliness, grooming, and overall ambiance of the bar area</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2&ndash;3 years&rsquo; experience as a Bar Supervisor in a 5-star hotel or luxury venue</li><li>Strong knowledge of bar service operations and guest relations</li><li>Excellent leadership and communication skills</li><li>Fluent in English; additional languages are an advantage</li><li>Well-groomed, professional, and service-oriented</li><li>Ability to work flexible shifts</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and service charge</li><li>Accommodation, transportation, and duty meals (as per hotel policy)</li><li>Career growth opportunities within a luxury hotel environment</li></ul><p>Location: Qatar</p><p>Availability: Immediate / Short notice preferred</p><p>Interested candidates may send their CV to <b>connect@aspireglobal-hr.com</b></p><p>Job Type: Full-time</p>

Bar Supervisor (Floor) for 5 Star Luxury Hotel

Park Hyatt Doha

<div><div><p>Summary</p><div><p>
Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office (Arabic Speaker) to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.</p><p><b>
Responsibilities:</b></p><ul><li>
Oversee daily operations of the Front Office to ensure smooth and efficient service.</li><li>
Supervise, train, and support the front office team to deliver exceptional guest experiences.</li><li>
Handle guest requests, feedback, and complaints in a professional and timely manner.</li><li>
Coordinate with other departments to ensure seamless guest service.</li><li>
Monitor room availability, reservations, and financial transactions at the front desk.</li><li>
Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></div></div><div><p>
Qualifications</p><div><ul><li>
Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>
Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.</li><li>
Previous luxury hotel experience preferred.</li><li>
Strong leadership, organizational, and interpersonal skills.</li><li>
Excellent communication in English and Arabic (other languages are an advantage).</li><li>
Proficiency in Opera or similar Property Management Systems.</li><li>
Ability to work under pressure and maintain a professional demeanor.</li></ul><p>
If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.</p><p>
Apply today and start your journey with us!<br>
________________________________________<br>
<i>Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (ARABIC SPEAKER)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Spa &amp; Wellness
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary:</p><p>
Responsible for monitoring Fitness and Sports facilities, ensuring positive and friendly guest relations as well as professional guidance on exercises and equipment instructions. Observes all activity within assigned areas, offering assistance and support to guests and members. Maintains proper operations, safe environment, and maintenance of gym facilities.</p><p>
Essential Duties and Responsibilities:</p><p>
General Duties:</p><ul><li>
Anticipate guests&rsquo; needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.</li><li>
Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.</li><li>
Follow Wellness/Fitness opening procedures, greeting guests upon arrival and check-in guests where necessary inspecting the Wellness/Fitness area making sure it is fully stocked, clean and tidy regularly throughout the day.</li><li>
Stock and maintain cleanliness of changing rooms, toilets fitness/wellness areas.</li><li>
Ensure all documentation on fitness equipment checks, cleaning and Health &amp; Safety is completed in accordance with company policy.</li><li>
Maintain towel/linen, robe supplies and ensure the shower area is well stocked, clean, hygienic and safe for guest use.</li><li>
Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.</li><li>
Assist with other wellness job functions as assigned by the Director of Wellness, Assistant Director of Wellness or Fitness Supervisor.</li><li>
Ensure items lost and found are registered as lost property in accordance with company procedure.</li><li>
Follow closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests&rsquo; use.</li></ul><p></p><p><br>
Fitness &amp; Sports Related Duties:</p><ul><li>
Assists guests in the fitness area with fitness related issues.</li><li>
Ensure a safe workout environment through constant circulation of the weight and cardio floors.</li><li>
Be able to answer basic fitness questions and have knowledge of equipment and proper workout technique.</li><li>
Be available to manage the fitness desk; check out equipment and answer questions as needed.</li><li>
Keep the fitness floor clean and make sure all weights and equipment/benches are in their proper place.</li><li>
Clean equipment according to the assigned zone area/schedule and report to Assistant Spa Manager.</li><li>
Enforce all building policies and procedures, such as proper dress code for all users.</li></ul><p></p><p><br>
Standard Responsibilities:</p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)</li><li>
Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.</li><li>
Model the Company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Be mindful of and active in a Spa &amp; Wellness lifestyle and strive to inspire wellness-focused change in others.</li><li>
Maintain personal grooming and appearance according to the standards.</li><li>
Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.</li></ul><p></p><p><br>
Confidentiality:</p><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</li></ul><p></p><p><br>
Health &amp; Safety:</p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:<ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul><p></p><p><br>
Other:</p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Fitness Attendant

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
  </li>
  <li>
   Support critical hotel systems such as:
  </li>
  <ul>
   <li>
    Property Management System (e.g., Opera)
   </li>
   <li>
    Point of Sale systems (e.g., MICROS)
   </li>
   <li>
    Key card access systems
   </li>
   <li>
    IP telephony and voicemail
   </li>
   <li>
    CCTV and surveillance
   </li>
   <li>
    Guest Wi-Fi and HSIA platforms
   </li>
  </ul>
  <li>
   Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
  </li>
  <li>
   Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
  </li>
  <li>
   Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
  </li>
  <li>
   Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
  </li>
  <li>
   Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
  </li>
  <li>
   Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
  </li>
  <li>
   Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
  </li>
  <li>
   Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   3&ndash;5+ years of experience in IT management, preferably in hospitality.
  </li>
  <li>
   Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
  </li>
  <li>
   Proven experience managing networks, servers, Windows environments, and cloud services.
  </li>
  <li>
   Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
  </li>
  <li>
   Strong leadership, communication, and project management skills.
  </li>
  <li>
   Ability to manage vendors, budgets, and strategic IT initiatives.
  </li>
 </ul>
</div>


Assistant IT Manager

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 <br/>
 <br/>
 <strong>
  Our Team
  <br/>
  <br/>
 </strong>
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
  </li>
  <li>
   Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
  </li>
  <li>
   Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
  </li>
  <li>
   Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  </li>
  <li>
   Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
  </li>
  <li>
   Ensure all local and corporate policies, works rules and benchmark standard are properly applied
  </li>
  <li>
   Utilize Golden appropriately for a maximum guest recognition/satisfaction
  </li>
  <li>
   Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
  </li>
  <li>
   Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
  </li>
  <li>
   Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
  </li>
  <li>
   Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
  </li>
  <li>
   Perform smooth check in and check out process base on benchmark standard
  </li>
  <li>
   Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
  </li>
  <li>
   Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
  </li>
  <li>
   Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
  </li>
  <li>
   Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
  </li>
  <li>
   Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
  </li>
  <li>
   Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree Holder, preferably in hotel and restaurant management
  </li>
  <li>
   2-4 years of experience as a Guest Relations Agent
  </li>
  <li>
   Excellent command in English
  </li>
  <li>
   Russian Speaker preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Offering
  <br/>
  <br/>
 </strong>
 Opportunities to build a successful career with global potential
 <br/>
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 Unique strong culture - diversity of 50 different nationalities
 <br/>
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 Living accommodation in high quality, well-resourced apartment
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 Excellent Training and Development opportunities
 <br/>
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 Employee Recognition Programs
 <br/>
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 Complimentary nights at FS Hotels Worldwide
 <br/>
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 Paid annual home leave tickets
 <br/>
 <br/>
 Complimentary meals in employee restaurants
 <br/>
 <br/>
 Free transportation to work
 <br/>
 <br/>
 Medical coverage
 <br/>
 <br/>
 <strong>
  Work Authorization
  <br/>
  <br/>
 </strong>
 The hotel will apply for the work authorization for a successful candidate.
 <br/>
 <br/>
 <strong>
  Learn More About Employment With Four Seasons
  <br/>
  <br/>
 </strong>
 You could also learn more about employment with Four Seasons via the following channels:
 <br/>
 <br/>
 https://www.facebook.com/FourSeasonsJobs
 <br/>
 <br/>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 <br/>
 <br/>
 http://jobs.fourseasons.com
 <br/>
 <br/>
 https://twitter.com/FourSeasonsJobs
</div>


Guest Relations Agent

Explore 1617+ Assistant guest relations manager luxury hotel industry in Doha this January. Find roles across top companies and apply now to boost your career.