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assistant manager e commerce operations

Ideas Private Limited

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 TitleAssistant Manager (E-Commerce Operations)Apply beforeMar 18, 2026CityKarachiResponsibilities
 
 
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 Manage e-commerce inventory levels to ensure optimal stock availability and minimize stockouts.
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 Analyze sales performance and market trends to support strategic business decisions.
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 Develop and maintain interactive sales dashboards using Excel and Power BI.
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 Coordinate with product and supply chain teams to align inventory planning with demand forecasts.
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 Monitor courier and rider performance, generating performance reports to improve delivery efficiency.
 
 
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 Requirements
 
 
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 2&ndash;4 years of experience in data analysis, preferably in e-commerce or retail operations.
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 Proven experience in inventory management and sales performance analysis.
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 Hands-on experience creating dashboards and reports using Excel and Power BI.
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 Experience working with cross-functional teams such as supply chain, operations, and product teams.
 
 
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 Education:
 
 
 
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 Bachelor&rsquo;s degree in Data Science, Statistics, Mathematics, Business Analytics, Economics, Computer Science, or a related field.
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 Relevant certifications in Data Analytics, Power BI, or Business Intelligence are a plus.
 
 
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 Required Skills:
 
 
 
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 Strong analytical and problem-solving abilities.
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 Advanced proficiency in Microsoft Excel (pivot tables, formulas, data modeling).
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 Solid knowledge of Power BI and data visualization best practices.
 
 
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 Benefits
 
 
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 Excellent Salary
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 Medical Insurance
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 Annual Leaves
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 Provident Fund
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 EOBI
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 Annual Bonus
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 Sick Leaves
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 Casual Leaves
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Assistant Manager (E-Commerce Operations)

Santis Labco.

Job Title: Office Assistant &ndash; Customer Service &amp; OperationsLocation: On-site Department: Operations for an E-commerce BrandJob Overview: We are looking for a responsible and detail-oriented office assistant to manage customer service operations and daily administrative tasks for our growing e-commerce brand. The candidate will handle order confirmations, after-sales support, order management across multiple platforms, and maintain accurate financial records. This role requires strong communication skills, organizational ability, and basic accounting knowledge.Key Responsibilities:Customer Service &amp; Order Management<ul><li>Confirm orders with customers via phone, WhatsApp, or other communication channels</li><li>Manage and process orders from Shopify, WhatsApp, Instagram, and Daraz</li><li>Handle after-sales service, including complaints, exchanges, and refunds</li><li>Maintain positive customer relationships and ensure timely responses</li><li>Coordinate with logistics partners for order dispatch and tracking</li></ul>Operations &amp; Administration<ul><li>Maintain proper records of daily orders and customer interactions</li><li>Ensure smooth coordination between customer service and dispatch teams</li><li>Monitor pending, returned, and cancelled orders</li></ul>Finance &amp; Accounts<ul><li>Maintain daily sales records and cash flow tracking</li><li>Reconcile monthly sales reports from Shopify, Daraz, and other platforms</li><li>Record expenses and prepare basic monthly financial summaries</li><li>Coordinate with management for financial reporting</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>Experience in customer service or e-commerce operations preferred</li><li>Basic knowledge of accounting and MS Excel</li><li>Familiarity with Shopify and Daraz seller center is a plus</li><li>Strong communication and organizational skills</li><li>Ability to multitask and work in a fast-paced environment</li></ul>Working Hours: 9 AM - 6 PMJob Type: Full-timeApplication Question(s):<ul><li>What is the Salary you are expecting?</li></ul>Work Location: In person

Office assistant

Techminds Solution

Company: Techminds Solution Location: Shahra-e-Faisal - KarachiShift : Night Shift 9pm to 6am Industry: E-commerce Store Automation.Job DescriptionThe Project Manager will be responsible for planning, executing, and overseeing E-commerce store automation projects for international clients. The role requires cross-functional coordination between sales, product research, account management, and operations teams to ensure timely execution, performance optimization, and high client satisfaction.Key Responsibilities:<ul><li>Manage end-to-end execution of E-commerce automation projects</li><li>Coordinate between sales, research, account management, and operations teams</li><li>Develop project timelines, milestones, and deliverables</li><li>Monitor store performance metrics (sales, ROI, account health, KPIs)</li><li>Ensure compliance with platform policies and internal SOPs</li><li>Conduct regular internal progress meetings</li><li>Prepare performance and status reports for management</li><li>Manage client communication and resolve escalations</li><li>Identify operational bottlenecks and implement improvements</li><li>Ensure achievement of targets and KPIs</li></ul>Job Specification<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Project Management, or related field</li><li>3 years of experience in project management (E-commerce preferred)</li><li>Strong understanding of online marketplace operations (Amazon, Walmart, eBay, Shopify, etc. preferred)</li><li>Experience managing cross-functional teams</li><li>Strong analytical and reporting skills</li><li>Excellent written and verbal English communication skills (for international clients)</li><li>Willingness to work night shifts</li><li>Proficiency in MS Excel, Google Sheets, and project management tools</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>This is a night shift job 9 pm (Night) to 6 am (Morning), are you willing to work during these timings ?</li><li>This job's location is Shahra-e-Faisal (Behind Hotel Faran) do you live close enough to travel to this location daily ?</li><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

Project Manager (E-Commerce Business)

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

ZUH Ventures

Job Description - Team Lead &ndash; Operations &amp; Sales (E-commerce)We are seeking an experienced Team Lead &ndash; Operations &amp; Sales with a strong background in E-commerce operations. The ideal candidate will be responsible for managing end-to-end order flow, logistics coordination, warehouse supervision, customer chat/call support oversight, and driving sales performance. This role requires strong leadership, operational control, and the ability to ensure smooth coordination between sales, support, and fulfillment teams.Key Responsibilities<ul><li>Oversee complete order lifecycle (Order placement &rarr; Confirmation &rarr; Dispatch &rarr; Delivery &rarr; RTO handling).</li><li>Ensure daily order processing targets are met.</li><li>Monitor cancellation and return rates and implement corrective strategies.</li><li>Coordinate with courier partners to ensure timely deliveries.</li><li>Supervise warehouse activities including packing, labeling, and dispatch.</li><li>Ensure inventory accuracy and stock reconciliation.</li><li>Monitor daily dispatch timelines and reduce delays.</li><li>Manage RTO (Return to Origin) processes efficiently.</li><li>Maintain warehouse discipline and operational SOPs.</li><li>Supervise the customer service team handling chats and calls.</li><li>Ensure timely response to customer queries and complaints.</li><li>Monitor order confirmation calls and the customer verification process.</li><li>Improve customer satisfaction ratings.</li><li>Train the team on objection handling and sales conversion techniques.</li><li>Monitor daily sales performance metrics.</li><li>Track conversion rates from chat and call support.</li><li>Identify sales gaps and implement performance improvement strategies.</li><li>Coordinate with the marketing team regarding order trends and campaign performance.</li><li>Manage and supervise operations and sales support team.</li><li>Conduct daily briefings and weekly performance reviews.</li><li>Maintain performance dashboards (Orders, Dispatch, Returns, Sales).</li><li>Prepare weekly reports for management.</li><li>Ensure SOP compliance across all operational areas</li><li>Perform any additional responsibilities assigned by management in line with business requirements.</li></ul>Requirements:<ul><li>Strong knowledge of logistics and courier management.</li><li>Hands-on experience in warehouse operations.</li><li>Experience managing customer chat and call support teams.</li><li>Understanding of Shopify, Daraz, Amazon, or other E-commerce platforms.</li><li>Strong leadership and problem-solving skills.</li><li>Ability to work under pressure and manage daily targets.</li><li>Excellent communication and reporting skills.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain,</li></ul>or related field.Experience<ul><li>Minimum 3&ndash;5 years of experience in E-commerce operations.</li></ul>What We Offer<ul><li>Growth opportunities in a scaling e-commerce company</li><li>Professional and supportive workplace</li><li>Cross-functional exposure</li><li>Leave encashment</li></ul>Work Location: In person

Team Lead – Operations & Sales

Knizaam (pvt) Ltd

Job Description &mdash; Logistics Officer (E-Commerce Marketplace)Position Title: Logistics OfficerDepartment: Operations / E-CommerceJob SummaryThe Logistics Officer will be responsible for managing end-to-end logistics operations related to e-commerce marketplace orders, including order dispatch, shipment tracking, returns, refunds coordination, and resolution of product delivery issues. The role ensures smooth order fulfillment, timely deliveries, and excellent customer experience.Key ResponsibilitiesOrder Logistics ManagementCoordinate daily order dispatches from warehouse to courier partners.Monitor shipment status and ensure timely delivery.Maintain accurate logistics records and tracking reports.Liaise with courier companies for smooth operations.Returns &amp; Refund HandlingManage returned orders and coordinate reverse logistics.Ensure proper documentation for refunds and replacements.Follow up with internal teams forJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Logistics Officer

OmalbyKomal

Department: Supply Chain / OperationsJob SummaryThe Supply Chain Executive will be responsible for managing and coordinating the end-to-end supply chain operations for a fashion e-commerce clothing brand. This includes procurement, production coordination, inventory management, vendor follow-ups, logistics, and timely order fulfillment to ensure smooth operations and cost efficiency.Key ResponsibilitiesProcurement &amp; Vendor ManagementProduction CoordinationInventory ManagementLogistics &amp; Order FulfillmentCoordination &amp; ReportingRequired Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Textile, or related field</li><li>1&ndash;3 years of experience in supply chain, preferably in fashion / textile / e-commerce</li><li>Strong understanding of apparel production cycles</li><li>Proficiency in MS Excel and ERP/Inventory systems</li><li>Excellent coordination, follow-up, and communication skills</li><li>Strong problem-solving and time-management abilities</li></ul>Preferred Skills<ul><li>Experience with fashion e-commerce brands</li><li>Knowledge of fabric sourcing and garment manufacturing</li><li>Familiarity with courier, warehouse, and fulfillment operations</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant supply chain management : 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

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