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assistant operations manager

King Revolution Inc

The Operations Assistant Manager is responsible for overseeing all day-to-day activities across technical, routing, NOC, swaps, and commercial departments to ensure seamless VoIP service delivery. This role involves cross-functional leadership, performance monitoring, team development, issue resolution, and continuous process improvement. The Operations Assistant Manager drives strategic execution and ensures all operational KPIs, and SLAs are met with efficiency and precision.KEY RESPONSIBILITIES: Leadership and Team Oversight: &middot; Supervise and support department leads including Routing, NOC, Commercial, Swaps, Testing, and Training teams.&middot; Assign responsibilities, ensure role clarity, and maintain accountability across departments.&middot; Coach team leads and potential future leaders to prepare them for delegation and vertical growthPerformance Monitoring &amp; Reporting: &middot; Oversee daily operations and traffic performance.&middot; Monitor KPIs for Each role in Each Department.&middot; Review reports and dashboards regularly to identify trends and resolve bottlenecks.SWAP &amp; Routing Coordination: &middot; Coordinate with the Market Maker and Swaps Manager to ensure optimized route management and minimal loss.&middot; Manage commercial swap strategies to maximize profit and quality.Process Development &amp; Optimization: &middot; Design, implement, and improve SOPs for NOC (Voice), troubleshooting, Market maker and swaps workflows.&middot; Streamline interdepartmental processes and promote documentation practices.Vendor &amp; Customer Operations: &middot; Oversee provisioning, rate updates, and coordination with customers/vendors for technical, commercial requirements and billing (Offset/net off)&middot; Supervise resolution of escalated issues from clients or vendors.Training &amp; Development: &middot; Identify skill gaps and ensure regular training cycles through the Training Manager.&middot; Promote continuous learning and knowledge documentation across teams.Meeting &amp; Communication: &middot; Lead daily stand-ups, weekly strategy sessions, and department syncs.&middot; Represent Operations in cross-functional or executive meetings.Crisis Handling &amp; Escalation: &middot; Act as the point of escalation for technical outages, critical customer/vendor concerns, and interdepartmental conflicts.&middot; Ensure 24/7 service continuity by coordinating emergency responses.Strategic Planning &amp; Growth: &middot; Contribute to company-wide strategy from an operations standpoint.&middot; Propose automation, tools, and structural improvements to scale operations effectively.Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science (BSCS), Telecommunications Engineering, Information Technology (BSIT), or Software Engineering.</li><li>3&ndash;4 years of experience in VoIP operations, technical service delivery, or related fields.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Assistant Operations Manager

Abacus

<div>
 
 
 Company Introduction
 
 
 
 Abacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.
 
 
 
 
 
 
 Position: Assistant Manager BPO Operations (International)
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 Team Leadership and Management
 
 :
 
 
 Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
 
 
 Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
 
 
 Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
 
 
 Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
 
 
 
 
 
 
 Operational Excellence
 
 :
 
 
 Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
 
 
 Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
 
 
 Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
 
 
 Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
 
 
 
 
 
 
 Client Relationship Management
 
 :
 
 
 Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
 
 
 Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
 
 
 Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
 
 
 
 
 
 
 Process Improvement and Innovation
 
 :
 
 
 Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
 
 
 Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
 
 
 Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
 
 
 
 
 
 
 Job Specification
 
 :
 
 
 Bachelor&rsquo;s degree
 
 
 5+ Years post education experience
 
 
 
 
 
 
 Salary Package:
 
 Up to 200K (Negotiable)
 
 
 
 Timings:
 
 6:00 PM to 3:00 AM (Monday to Friday)
 
 
 
 Benefits:
 
 
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 Weekly 2 Days Off
 </li>
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 EOBI
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 Medical Life Insurance (IPD + OPD)
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 Annual, Casual and Sick Leaves (38)
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 Annual Increment (Performance based)
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 </ul>
 
 
 
 
 At Abacus, we&rsquo;re not just a workplace; we&rsquo;re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.
 
 
 
 
 
 Join us at Abacus, where our values not only define our work but also shape our identity as a community!
 
</div>

Assistant Operations Manager (US)

Medisure Solutions

Job Title: Assistant Operations ManagerLocation: Walton Road, LahoreIndustry: Textile / Export Stitching UnitWorking Days &amp; Hours: 6 days a week, 9:00 AM &ndash; 6:00 PMJob Summary We are seeking a highly motivated and experienced Assistant Operations Manager to oversee the day-to-day operations of our Export Textile Stitching Unit. The ideal candidate must have a strong understanding of textile manufacturing processes, fabric types, GSM (grams per square meter), and possess the ability to ensure smooth production flow while maintaining high-quality standards.Key ResponsibilitiesAssist the Operations Manager in planning, organizing, and supervising daily production activities. Monitor fabric sourcing, quality, GSM standards, and ensure proper utilization of materials. Coordinate with stitching, cutting, finishing, and packing teams to ensure timely order execution. Implement effective workflow processes to achieve production targets and minimize downtime. Ensure compliance with quality standards and export requirements. Resolve operational challenges and provide solutions for smooth running of the unit. Liaise with suppliers, vendors, and internal departments to manage fabric and accessories requirements. Track KPIs for production efficiency, wastage control, and on-time delivery. Supervise staff performance, provide guidance, and ensure discipline within the unit. Report daily progress and highlight operational issues to senior management.Requirements: Bachelor&rsquo;s degree in Textile Engineering, Industrial Management, or a related field. Minimum 3+ years of experience in textile stitching/export industry operations. Strong knowledge of fabric types, GSM, and stitching unit mechanics. Proven ability to handle operational challenges and deliver results under pressure. Excellent leadership, team management, and problem-solving skills.Strong communication and coordination abilities. Proficiency in MS Office and production management tools. Compensation:Competitive salary (based on experience). Opportunity to grow within a fast-paced export-oriented environment.To Apply: Send your CV at hr@genxintegratedsystems.comJob Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Assistant OM for Stitching Unit (Sports Wear)

Parco Pearl Gas

<div>
 
 Pak-Arab Refinery Limited (PARCO), an integrated energy conglomerate, is a Joint Venture between Government of Pakistan and Emirate of Abu Dhabi. PARCO owns and operates Pakistan&rsquo;s most modern refinery, over 2,000 kms of pipeline network, strategic storage facilities and marketing operations. The Company has Joint Ventures with renowned international companies and is continually following an aggressive growth strategy with planned expansions, acquisitions, and penetration into new markets.
 
 
 PARCO is seeking applications for the position of
 
 Assistant Manager Fleet Operations (Tracking &amp; Safety)
 
 for its 100% owned subsidiary
 
 PARCO Pearl Gas (Pvt) Ltd
 
 . PPGL is the largest LPG marketing company in Pakistan having countrywide presence.
 
 
 
 Qualifications and Experience
 
 
 
 Minimum Bachelor&rsquo;s degree (16 years of education), preferably in Supply Chain Management, Logistics, or Engineering, with up to 8 years of experience in Vehicle Monitoring Systems / Control Room Operations, preferably in Oil and Gas marketing company
 
 
 
 Key Responsibilities
 
 
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 Lead the 24/7 Vehicle Monitoring Control Room, ensuring continuous fleet monitoring and compliance with PPGL and regulatory standards.
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 Monitor driver behavior as per OGRA and PPGL SOPs, identify unsafe practices, and coordinate corrective actions.
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 Oversee routes of Primary, Bulk, and Secondary fleets to ensure strict adherence to journey plans.
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 Prepare and submit daily, weekly, and monthly fleet performance reports (owned and contractor fleets).
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 Manage VTS and MDVR systems, ensuring reliability, maintenance, and timely troubleshooting.
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 Monitor service provider performance, ensuring contractual compliance and timely resolution of issues.
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 Maintain accurate fleet monitoring records for audits, compliance reviews, and performance evaluations.
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 Manage service contracts, renewals, and payments to ensure seamless monitoring support.
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 Coordinate with internal stakeholders (Supply Chain, Plant Operations, HSE, IT) and external parties (Transporters, Tracking Companies, NH&amp;MP) to ensure compliance and efficiency.
 </li>
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 Drive proactive safety oversight through real-time monitoring and effective emergency response management.
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 Communicate effectively during emergencies or abnormal situations, and assist in post-accident/incident investigations.
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 Perform any additional duties assigned by management to support operational needs
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 </ul>
 
 
 
 
 
 
 Location
 
 
 : Filling Plant, Lahore
 
 
 
 
 
 
 PARCO is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. Our commitment to a conducive work environment is designed to attract and nurture top talent
 
 
</div>

Assistant Manager Fleet Operations (Tracking & Safety)

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

Harris Silicone & Glass Pvt. Ltd.

Job Title: Junior Admin cum Medical AssistantLocation: [Insert location] Department: Administration / Health &amp; Safety Reporting To: Admin Manager / HR ManagerPosition Summary:The Junior Admin cum Medical Assistant will support the administrative department in daily office operations and assist in providing basic medical care and first aid to employees. The role ensures smooth office administration, employee welfare, and compliance with health and safety procedures.Key Responsibilities:Administrative Duties:<ul><li>Assist in managing office supplies, stationery, and facility maintenance.</li><li>Support daily office operations such as attendance records, staff movement tracking, and visitor management.</li><li>Help coordinate employee transport, mess, and accommodation arrangements.</li><li>Maintain records related to office assets, utilities, and petty cash.</li><li>Assist in organizing company events, health camps, and training sessions.</li></ul>Medical Assistance Duties:<ul><li>Provide first aid and basic medical treatment to employees in case of minor injuries or illness.</li><li>Maintain medical stock (first aid kits, medicines, and supplies) and ensure availability at all times.</li><li>Keep updated medical records of employees and assist in periodic health check-ups.</li><li>Coordinate with hospitals or clinics for medical emergencies or referrals.</li><li>Support implementation of workplace health, hygiene, and safety measures.</li></ul>Requirements:<ul><li>Minimum Intermediate / Diploma in Medical Assistant or Nursing.</li><li>1&ndash;2 years of experience in administration or medical support preferred.</li><li>Basic knowledge of first aid and emergency response.</li><li>Proficient in MS Office and record-keeping.</li><li>Good communication, organization, and multitasking skills.</li></ul>Working Conditions:<ul><li>Onsite, full-time position.</li><li>May require occasional extended hours for emergencies or company events.</li></ul>Job Type: Full-timeWork Location: In person

Junior Admin Officer

Job Title: Assistant Manager Production &ndash; Glass ProcessingCompany: Harris Silicones &amp; Glass Pvt. Ltd.Job Purpose:The Assistant Manager Production will oversee and support production operations in the Glass Processing Department, ensuring smooth workflow, productivity, compliance with safety and quality standards, and timely completion of customer orders.Key Responsibilities:<ul><li>Assist Production Manager in planning and scheduling glass processing operations.</li><li>Supervise and coordinate with departmental supervisors across cutting, grinding, tempering, double glazing, polishing, and drilling units.</li><li>Ensure production targets are met while maintaining quality and safety standards.</li><li>Monitor manpower allocation, shift planning, and machine utilization.</li><li>Collaborate with the maintenance team to minimize downtime and ensure continuous production.</li><li>Control wastage and optimize raw material consumption.</li><li>Maintain and present daily production performance reports.</li><li>Identify and implement process improvements for efficiency and cost reduction.</li><li>Train and motivate production staff to improve skills and productivity.</li><li>Address and resolve production-related customer complaints in coordination with the quality team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Mechanical/Industrial/Production Engineering (or related field).</li><li>3&ndash;5 years of experience in manufacturing/production (experience in glass/metal/steel industry preferred).</li><li>Strong leadership and problem-solving skills.</li><li>Knowledge of production planning, lean manufacturing, and quality standards.</li><li>Proficiency in MS Office; ERP knowledge is an added advantage.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Process Optimization</li><li>Safety &amp; Quality Compliance</li><li>Decision Making &amp; Problem Solving</li><li>Continuous Improvement</li></ul>Job Type: Full-timeWork Location: In person

Assistant Production Manager

Explore 1245+ Assistant operations manager in Lahore this October. Find roles across top companies and apply now to boost your career.