sales coordinator

sales associate

client advisor

compliance officer

customer success engineer

associate customer compliance

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Not Applicable
</div></li><li><div><b>Department</b>
</div><div>Not Applicable
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>06-May-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>The incumbent will implement the KYC framework as designed by the KYC Strategy unit and be responsible to embed the adequate processes and controls at Group level to effectively manage the KYC platform on an on-going basis, track and reflect the changes as issued by the relevant and applicable AML/CFT bodies including QCB instructions, Financial Action Task Force (FATF) and Wolfsberg Group, to prevent the Group from being exposed to the risk of legal/ regulatory sanctions and the associated financial/ reputation loss that the Group may incur/ suffer as a result of failure to comply with the relevant AML/ CFT regulations.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><p>s KYC data and the KYC platform for reporting purposes.</p><ul><li>Assist is Liaising with the regulators and external/internal parties on continuous basis to resolve their queries/
</li></ul><p>respond to issues raised by them relating to the Group&rsquo;s AML/ CTF &amp; KYC efforts.</p><ul><li>Coordinate the follow up exercise with different business units for the completeness and update of the KYC data.</li><li>Assist in handling the correspondent banks enquiries and requests related to the KYC and AML questionnaires.</li><li>Participate in managing the Vostro accounts due diligence and KYC process with different business and
</li></ul><p>operations units.</p><ul><li>Act as KYC data supplier for all AML, Sanctions and Fraud Control units to facilitate their day to day operations
</li></ul><p>and investigations.</p><p>
C. Internal(Process, Products, Regulatory)</p><ul><li>Participate and assist in overseeing the KYC activities with the aim of ensuring complete and proper
</li></ul><p>implementation of the regulations and related guidelines.</p><ul><li>Assist in the implementation of the KYC related tasks as per the approved annual plan.</li><li>Enhance the periodic Risk Based Approach mechanism based on the Local and Global KYC associated risk.</li><li>Monitor the dashboards of the KYC platform for proper follow up and reporting.</li><li>Working efficiently on the Global KYC platform for Monitoring KYC reviews and Risk Assessment.</li><li>Performing a sample Quality Control checks of KYC / AML documents in accordance with current procedures.</li><li>Ensure all the KYC process and documentary requirements are consistent globally but adapted to local rules.</li><li>Contribute to the implementation and controls for daily processes and update of procedures.</li><li>Review of the KYC files for new clients and identification of main issues and follow up missing information in line
</li></ul><p>with group processes and procedure.</p><ul><li>Contribute in Identifying the main risks in relation with the monitoring of existing clients;</li><li>Work closely with business units to develop a culture of Compliance within the organization.</li><li>Support the provision sound compliance advice to the line of business on resolution of issues, and for escalation
</li></ul><p>of issues within Compliance and the Supervisory Board.</p><ul><li>Support the coordination of global compliance efforts within line of business.</li><li>Liaise regularly with clients, compliance, other support functions including internally within the Global Client On boarding team, due diligence Managers and local Business officers.</li></ul><p>
D. Learning &amp; Knowledge:</p><ul><li>Maintain an understanding of all pertinent laws, regulations, policies/ procedures and applicable best practices
</li></ul><p>pertaining to the Group&rsquo;s operations/ activities locally and internationally in terms of AML/CFT and KYC.
</p><ul><li>Enhance the KYC training material and provide the training as per the annual training plan.</li><li>Enhance the KYC training material and provide the training as per the annual training plan.</li></ul><p>
Managerial Attributes</p><ul><li>Strong Communication skills for Liaison with National Regulators, FIU
</li><li>Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
</li></ul><p>compliance on-boarding functions including KYC and CDD</p><p>
E. Legal, Regulatory, and Risk Framework Responsibilities:</p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,
</li></ul><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control
</p><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><ul><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,
</li></ul><p>monitor, manage and report risks.</p><ul><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
</li></ul><p>Operational Risk Management requirements.</p><ul><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>Complete/attend all mandatory training provided by the Bank, attain, and maintain the required levels of
</li></ul><p>competence.</p><ul><li>Maintain an excellent understanding of all pertinent AML/CTF laws, regulations, policies/ procedures and
</li></ul><p>applicable best practices pertaining to the Group&rsquo;s domestic operations/ activities.</p><ul><li>Prepare and document all the system manuals with regular update.
</li></ul><p>Provision of inputs to the Department&rsquo;s training plan and thereby develop/ enhance the skill sets of Group
</p><p>Compliance personnel with respect to AML/ CTF measures/ initiatives and provide them with opportunities for
</p><p>career development. Also, identify areas for professional development of self and other Group Compliance
</p><p>personnel</p><p>
F. Other:</p><ul><li>Unrestricted access at any time to all information, records, personnel and property in Qatar and overseas (as and
</li></ul><p>when applicable) that is required for the effective discharge of his responsibilities. Shall we refer to subsidiaries,
</p><ul><li>Maintain utmost confidentiality with respect to the information obtained during the day-to-day performance of his
</li></ul><p>duties/ responsibilities.</p><ul><li>Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
</li></ul><p>compliance on-boarding functions including KYC and CDD.
</p></div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><p>Education/Experience Requirements:</p><ul><li>Bachelor degree with professional qualifications such as CCO/ CIA/ CPA.</li></ul><p>
Required Special Skills:</p><ul><li>Good understanding of the relevant regulatory pronouncements of QNB Group regulators including but not limited
</li></ul><p>to QCB, QFMA, QFC, FSA, MIFID, MAS and Banque de France, Federal Swiss Banking Commission regulations
</p><p>and other relevant pronouncements impacting the Group&rsquo;s operations.
</p><ul><li>A strong understanding of the requirements of the Money Laundering Regulations and the Joint Money
</li></ul><p>Laundering Steering Group Guidance. Strong analytical skills required to organize and analyze multiple, complex
</p><p>data sets. Excellent report writing skills.</p><ul><li>Ability to analyze the impact of changes in the relevant regulations on the Group&rsquo;s compliance risk profile
</li></ul><p>pertaining to its operations in so far as KYC activities are concerned.</p><ul><li>In depth knowledge of banking policies/ procedures, regulatory and best practice pronouncements pertaining to
</li></ul><p>KYC.
</p><ul><li>Strong Microsoft Office skills (e.g., Word, Excel, Outlook). Problem solving and decision making ability.</li><li>Strong knowledge of banking systems. People Management Skills.</li><li>Develop networks and relationships with internal and external compliance, financial crimes and sanctions
</li></ul><p>professionals.</p><ul><li>Identify appropriate projects and initiatives and participate in those allocated timelines &amp; budgets.</li><li>Attend and constructively contribute to compliance team meetings and other internal committees/ meetings as
</li></ul><p>required from time to time. Promote common compliance standards across all jurisdictions
</p><ul><li>Understand the Core Banking System</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate
</li></ul><ul><li>Copy of Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate - Customer Compliance

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The incumbent will implement the KYC framework as designed by the KYC Strategy unit and be responsible to embed the adequate processes and controls at Group level to effectively manage the KYC platform on an on-going basis, track and reflect the changes as issued by the relevant and applicable AML/CFT bodies including QCB instructions, Financial Action Task Force (FATF) and Wolfsberg Group, to prevent the Group from being exposed to the risk of legal/ regulatory sanctions and the associated financial/ reputation loss that the Group may incur/ suffer as a result of failure to comply with the relevant AML/ CFT regulations.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 s KYC data and the KYC platform for reporting purposes.
 <br/>
 <br/>
 <ul>
  <li>
   Assist is Liaising with the regulators and external/internal parties on continuous basis to resolve their queries/
   <br/>
   <br/>
  </li>
 </ul>
 respond to issues raised by them relating to the Group&rsquo;s AML/ CTF &amp; KYC efforts.
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate the follow up exercise with different business units for the completeness and update of the KYC data.
  </li>
  <li>
   Assist in handling the correspondent banks enquiries and requests related to the KYC and AML questionnaires.
  </li>
  <li>
   Participate in managing the Vostro accounts due diligence and KYC process with different business and
   <br/>
   <br/>
  </li>
 </ul>
 operations units.
 <br/>
 <br/>
 <ul>
  <li>
   Act as KYC data supplier for all AML, Sanctions and Fraud Control units to facilitate their day to day operations
   <br/>
   <br/>
  </li>
 </ul>
 and investigations.
 <br/>
 <br/>
 C. Internal(Process, Products, Regulatory)
 <br/>
 <br/>
 <ul>
  <li>
   Participate and assist in overseeing the KYC activities with the aim of ensuring complete and proper
   <br/>
   <br/>
  </li>
 </ul>
 implementation of the regulations and related guidelines.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the implementation of the KYC related tasks as per the approved annual plan.
  </li>
  <li>
   Enhance the periodic Risk Based Approach mechanism based on the Local and Global KYC associated risk.
  </li>
  <li>
   Monitor the dashboards of the KYC platform for proper follow up and reporting.
  </li>
  <li>
   Working efficiently on the Global KYC platform for Monitoring KYC reviews and Risk Assessment.
  </li>
  <li>
   Performing a sample Quality Control checks of KYC / AML documents in accordance with current procedures.
  </li>
  <li>
   Ensure all the KYC process and documentary requirements are consistent globally but adapted to local rules.
  </li>
  <li>
   Contribute to the implementation and controls for daily processes and update of procedures.
  </li>
  <li>
   Review of the KYC files for new clients and identification of main issues and follow up missing information in line
   <br/>
   <br/>
  </li>
 </ul>
 with group processes and procedure.
 <br/>
 <br/>
 <ul>
  <li>
   Contribute in Identifying the main risks in relation with the monitoring of existing clients;
  </li>
  <li>
   Work closely with business units to develop a culture of Compliance within the organization.
  </li>
  <li>
   Support the provision sound compliance advice to the line of business on resolution of issues, and for escalation
   <br/>
   <br/>
  </li>
 </ul>
 of issues within Compliance and the Supervisory Board.
 <br/>
 <br/>
 <ul>
  <li>
   Support the coordination of global compliance efforts within line of business.
  </li>
  <li>
   Liaise regularly with clients, compliance, other support functions including internally within the Global Client Onboarding team, due diligence Managers and local Business officers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D. Learning &amp; Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain an understanding of all pertinent laws, regulations, policies/ procedures and applicable best practices
   <br/>
   <br/>
  </li>
 </ul>
 pertaining to the Group&rsquo;s operations/ activities locally and internationally in terms of AML/CFT and KYC.
 <br/>
 <br/>
 <ul>
  <li>
   Enhance the KYC training material and provide the training as per the annual training plan.
  </li>
  <li>
   Enhance the KYC training material and provide the training as per the annual training plan.
   <br/>
   <br/>
  </li>
 </ul>
 Managerial Attributes
 <br/>
 <br/>
 <ul>
  <li>
   Strong Communication skills for Liaison with National Regulators, FIU
  </li>
  <li>
   Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
   <br/>
   <br/>
  </li>
 </ul>
 compliance on-boarding functions including KYC and CDD
 <br/>
 <br/>
 <strong>
  E. Legal, Regulatory, And Risk Framework Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,
   <br/>
   <br/>
  </li>
 </ul>
 Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control
 <br/>
 <br/>
 Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 <br/>
 <br/>
 <ul>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,
   <br/>
   <br/>
  </li>
 </ul>
 monitor, manage and report risks.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
   <br/>
   <br/>
  </li>
 </ul>
 Operational Risk Management requirements.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete/attend all mandatory training provided by the Bank, attain, and maintain the required levels of
   <br/>
   <br/>
  </li>
 </ul>
 competence.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain an excellent understanding of all pertinent AML/CTF laws, regulations, policies/ procedures and
   <br/>
   <br/>
  </li>
 </ul>
 applicable best practices pertaining to the Group&rsquo;s domestic operations/ activities.
 <br/>
 <br/>
 <ul>
  <li>
   Prepare and document all the system manuals with regular update.
   <br/>
   <br/>
  </li>
 </ul>
 Provision of inputs to the Department&rsquo;s training plan and thereby develop/ enhance the skill sets of Group
 <br/>
 <br/>
 Compliance personnel with respect to AML/ CTF measures/ initiatives and provide them with opportunities for
 <br/>
 <br/>
 career development. Also, identify areas for professional development of self and other Group Compliance
 <br/>
 <br/>
 personnel
 <br/>
 <br/>
 <strong>
  F. Other
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Unrestricted access at any time to all information, records, personnel and property in Qatar and overseas (as and
   <br/>
   <br/>
  </li>
 </ul>
 when applicable) that is required for the effective discharge of his responsibilities. Shall we refer to subsidiaries,
 <br/>
 <br/>
 <ul>
  <li>
   Maintain utmost confidentiality with respect to the information obtained during the day-to-day performance of his
   <br/>
   <br/>
  </li>
 </ul>
 duties/ responsibilities.
 <br/>
 <br/>
 <ul>
  <li>
   Evaluation and analysis of client data, transaction data and administration of compliance monitoring and
   <br/>
   <br/>
  </li>
 </ul>
 compliance on-boarding functions including KYC and CDD.
 <br/>
 <br/>
 <strong>
  Education/Experience Requirements
  <br/>
  <br/>
 </strong>
 Education and Experience Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor degree with professional qualifications such as CCO/ CIA/ CPA.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Special Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good understanding of the relevant regulatory pronouncements of QNB Group regulators including but not limited
   <br/>
   <br/>
  </li>
 </ul>
 to QCB, QFMA, QFC, FSA, MIFID, MAS and Banque de France, Federal Swiss Banking Commission regulations
 <br/>
 <br/>
 and other relevant pronouncements impacting the Group&rsquo;s operations.
 <br/>
 <br/>
 <ul>
  <li>
   A strong understanding of the requirements of the Money Laundering Regulations and the Joint Money
   <br/>
   <br/>
  </li>
 </ul>
 Laundering Steering Group Guidance. Strong analytical skills required to organize and analyze multiple, complex
 <br/>
 <br/>
 data sets. Excellent report writing skills.
 <br/>
 <br/>
 <ul>
  <li>
   Ability to analyze the impact of changes in the relevant regulations on the Group&rsquo;s compliance risk profile
   <br/>
   <br/>
  </li>
 </ul>
 pertaining to its operations in so far as KYC activities are concerned.
 <br/>
 <br/>
 <ul>
  <li>
   In depth knowledge of banking policies/ procedures, regulatory and best practice pronouncements pertaining to
   <br/>
   <br/>
  </li>
 </ul>
 KYC.
 <br/>
 <br/>
 <ul>
  <li>
   Strong Microsoft Office skills (e.g., Word, Excel, Outlook). Problem solving and decision making ability.
  </li>
  <li>
   Strong knowledge of banking systems. People Management Skills.
  </li>
  <li>
   Develop networks and relationships with internal and external compliance, financial crimes and sanctions
   <br/>
   <br/>
  </li>
 </ul>
 professionals.
 <br/>
 <br/>
 <ul>
  <li>
   Identify appropriate projects and initiatives and participate in those allocated timelines &amp; budgets.
  </li>
  <li>
   Attend and constructively contribute to compliance team meetings and other internal committees/ meetings as
   <br/>
   <br/>
  </li>
 </ul>
 required from time to time. Promote common compliance standards across all jurisdictions
 <br/>
 <br/>
 <ul>
  <li>
   Understand the Core Banking System
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
  <li>
   Copy of Birth Certificate
  </li>
 </ul>
</div>


QNB3631 - Associate - Customer Compliance

GIFT BOX QA

<p><b>Job Overview</b></p><p>We are seeking an experienced Senior Logistics Associate &amp; Logistics Associate to lead daily logistics operations and drive performance improvements across the delivery network. The ideal candidate will have strong leadership skills and the ability to manage both riders and operational performance metrics.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and supervise daily delivery operation</li><li>Monitor KPIs including productivity, cancellations, delays, and rider performance</li><li>Coach and counsel low-performing riders to improve efficiency</li><li>Oversee fleet management and ensure operational readiness</li><li>Ensure compliance with company SOPs and safety standards</li><li>Handle cash reconciliation and reporting accuracy</li><li>Resolve escalated customer complaints and operational issues</li><li>Identify process improvement opportunities and implement solutions</li></ul><p><b>Requirements</b></p><ul><li>1+ years of experience in Logistics, E-commerce, or Operations</li><li>Prior experience managing teams or field staff</li><li>Strong knowledge of Excel / Google Sheets (reporting &amp; tracking)</li><li>Strong analytical and leadership skills</li><li>Ability to handle high-pressure operational environments</li></ul><p>Job Type: Full-time</p>

Logistics Associate

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Responsible for the front desk operations at the Company&rsquo;s office. First point of contact with the walk-in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Shareholder &amp; Financial
  </li>
  <li>
   Establish account set up for Qatari and non-Qatari clients
  </li>
  <li>
   Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes
  </li>
  <li>
   Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate Customer Service.
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   First point of contact for all walk-in customers.
  </li>
  <li>
   Greet the walk in customers and present a good image of the Company.
  </li>
  <li>
   Listen to the customer and assess his / her requirements.
  </li>
  <li>
   Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation.
  </li>
  <li>
   Taking customer inquiries about new account opening in person and the inquiries through internet.
  </li>
  <li>
   Taking customer complaints and directing those to appropriate departments.
  </li>
  <li>
   Ensure maintenance of service standards.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Performing the role of front office.
  </li>
  <li>
   Providing a tracking number to all requests and updating details in the system.
  </li>
  <li>
   Managing the Telephone System when call centre executive is absent or busy.
  </li>
  <li>
   Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Work in accordance with Company standards, the regulation and ethics and maintain licensed status.
  </li>
  <li>
   Generate and provide new ideas for customer relationship and customer retention.
  </li>
  <li>
   Legal, Regulatory, and Risk Framework Responsibilities:
  </li>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
  </li>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
  </li>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
  </li>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
  </li>
  <li>
   Attend mandatory (internal and external) seminars as instructed by the Bank
  </li>
  <li>
   Other:
  </li>
  <li>
   Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
  </li>
  <li>
   Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
  </li>
  <li>
   Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
  </li>
  <li>
   All other ad hoc duties/activities related to QNB that management might request from time to time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate with 2+ Years experience as front desk professional preferably in a brokerage company
  </li>
  <li>
   Excellent professional track record.
  </li>
  <li>
   Computer literate with the ability to learn QE &amp; QNBFS customer service software applications
  </li>
  <li>
   Brokerage sales experience is not mandatory but financial services experience is mandatory
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Fluent in English &amp; Arabic.
  </li>
  <li>
   Strong relationship management and business development/sales skills.
  </li>
  <li>
   Pleasant manner.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
  <li>
   Copy of Birth Certificate
  </li>
 </ul>
</div>


QNB3467 - Senior Associate Customer Service (Qatarization)

Carter & White

<div>
 <p>
  Role Purpose
 </p>
 <p>
  The In-Store Sales Associate is responsible for delivering exceptional customer service, driving sales performance, and representing the brand values of Carter &amp; White. The role focuses on achieving sales targets, maintaining store standards, and building long-term customer relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Sales &amp; Customer Experience
  </strong>
 </p>
 <ul>
  <li>
   Welcome and engage customers in a professional, courteous, and brand-aligned manner.
  </li>
  <li>
   Understand customer needs and provide personalized product recommendations.
  </li>
  <li>
   Achieve individual and store sales targets, KPIs, and conversion goals.
  </li>
  <li>
   Upsell and cross-sell products while maintaining an authentic luxury experience.
  </li>
  <li>
   Handle customer inquiries, complaints, and after-sales service efficiently.
  </li>
 </ul>
 <p>
  <strong>
   2. Product Knowledge &amp; Brand Representation
  </strong>
 </p>
 <ul>
  <li>
   Maintain strong knowledge of products, pricing, promotions, and brand storytelling.
  </li>
  <li>
   Communicate product features, benefits, and care instructions clearly to customers.
  </li>
  <li>
   Represent the brand image, values, and standards at all times.
  </li>
 </ul>
 <p>
  <strong>
   3. Store Operations
  </strong>
 </p>
 <ul>
  <li>
   Process sales transactions accurately through the POS system.
  </li>
  <li>
   Ensure cash handling procedures are followed and discrepancies are reported immediately.
  </li>
  <li>
   Support opening and closing procedures as per store guidelines.
  </li>
  <li>
   Assist in receiving, checking, tagging, and displaying merchandise.
  </li>
 </ul>
 <p>
  <strong>
   4. Visual Merchandising &amp; Store Standards
  </strong>
 </p>
 <ul>
  <li>
   Maintain high standards of store cleanliness, organization, and visual merchandising.
  </li>
  <li>
   Ensure products are displayed according to brand guidelines and seasonal layouts.
  </li>
  <li>
   Replenish stock on the shop floor and ensure correct pricing and tagging.
  </li>
 </ul>
 <p>
  <strong>
   5. Inventory &amp; Stock Control
  </strong>
 </p>
 <ul>
  <li>
   Assist with stock counts, cycle counts, and inventory audits.
  </li>
  <li>
   Report low stock levels, damages, or discrepancies to the Store Manager.
  </li>
  <li>
   Ensure proper handling and storage of merchandise to prevent loss or damage.
  </li>
 </ul>
 <p>
  <strong>
   6. Teamwork &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Work collaboratively with the Store Manager and team members to achieve store goals.
  </li>
  <li>
   Attend training sessions, briefings, and performance reviews.
  </li>
  <li>
   Follow all company policies, procedures, and operational guidelines.
  </li>
 </ul>
 <p>
  <strong>
   7. Compliance &amp; Security
  </strong>
 </p>
 <ul>
  <li>
   Adhere to company security, health &amp; safety, and loss-prevention policies.
  </li>
  <li>
   Ensure compliance with company standards and local regulations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Key Skills &amp; Competencies
 </p>
 <ul>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Customer-focused with a sales-driven mindset.
  </li>
  <li>
   Ability to work in a fast-paced retail environment.
  </li>
  <li>
   Attention to detail and strong organizational skills.
  </li>
  <li>
   Professional appearance and positive attitude.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Experience
 </p>
 <ul>
  <li>
   High school diploma or equivalent.
  </li>
  <li>
   Previous retail or sales experience preferred (luxury retail experience is an advantage).
  </li>
  <li>
   Fluency in Arabic and English; additional languages are an advantage.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Associate

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>09-Aug-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers&rsquo; applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers&rsquo; signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li><b>Continuous Improvement:
</b></li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul><p>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
</p><ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

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