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associate manager training allied contact center digital banking group

Allied Bank Limited

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
 </li>
 <li>
 Fluency in both English and Urdu, with strong verbal and written communication skills.
 </li>
 <li>
 Analytical skills to assess training needs and outcomes.
 </li>
 <li>
 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
 </li>
 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
 </li>
 <li>
 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
 </li>
 <li>
 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
 </li>
 <li>
 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
 </li>
 <li>
 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
 </li>
 <li>
 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
 </li>
 <li>
 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
 </li>
 <li>
 Assess training impact on agent performance and overall call Center metrics.
 </li>
 <li>
 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
 </li>
 <li>
 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
 </li>
 <li>
 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
 </li>
 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad, Karachi
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

AppInSnap

Job Title: Corporate Relationship ManagerLocation: Islamabad. Employment Type: Full-timeAbout the Role:We are seeking a proactive and results-oriented Corporate Relationship Manager to manage and grow relationships with corporate clients. The ideal candidate will leverage strong business acumen, client management skills, and banking knowledge to deliver financial solutions, drive client satisfaction, and contribute to revenue growth.Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned corporate clients, ensuring high levels of service and client satisfaction.</li><li>Develop deep understanding of clients&rsquo; business needs and propose tailored banking solutions (loans, deposits, digital banking services, trade finance, etc.).</li><li>Identify opportunities for cross-selling banking products and services to maximize client revenue.</li><li>Lead onboarding, account management, and digital product integration for corporate clients.</li><li>Collaborate with internal teams (credit, operations, digital banking, and marketing) to ensure seamless delivery of services.</li><li>Monitor client accounts, analyze financial performance, and provide actionable insights and reports.</li><li>Drive adoption of digital banking channels and solutions among corporate clients.</li><li>Maintain compliance with regulatory requirements and internal policies.</li><li>Execute campaigns, presentations, and client engagement initiatives to enhance client loyalty and retention.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, Finance, Economics, or a related field.</li><li>3&ndash;5+ years of experience in corporate banking, relationship management, or client-facing roles in financial institutions.</li><li>Strong understanding of corporate banking products, digital banking solutions, and client engagement strategies.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Experience with digital banking platforms, fintech integration, and analytics dashboards (Power BI, CRM systems) is preferred.</li><li>Ability to manage multiple clients, prioritize tasks, and work independently.</li><li>Strong problem-solving skills with a proactive, solution-oriented mindset.</li></ul>Preferred Attributes:<ul><li>Proven track record of achieving business growth targets and client satisfaction metrics.</li><li>Experience in managing corporate digital accounts, loyalty programs, or fintech initiatives.</li><li>Leadership, stakeholder management, and project coordination skills.</li></ul>Work Location: In person

Corporate Relationship Manager

Htech Solution Pvt. Ltd.

Job description:SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Application Question(s):<ul><li>Please mention your last degree? (Completed one) </li><li>Do you have 2 years banking call center experience and overall, 3 year Call center experience?</li><li>Current Salary </li><li>Expected Salary </li><li>Notice Period</li></ul>Experience:<ul><li>Supervisor : 3 years (Required)</li></ul>Work Location: In person

Supervisor

Mobilink Bank

<div>
 
 
 Department:
 
 People &amp; Organization
 
 
 
 Report to:
 
 Executive Manager Learning &amp; Development
 
 
 
 Location:
 
 Head Office, Islamabad
 
 
 
 Duration:
 
 3 Months
 
 
 
 
 
 
 What is Learning &amp; Development Intern - MMBL?
 
 
 
 We are seeking a proactive and enthusiastic Learning and Development (L&amp;D) Intern to join our team. This is an excellent opportunity for a fresh graduate or an individual with up to six months of experience in HR to gain hands-on exposure to L&amp;D processes, support initiatives, and develop professional skills
 
 
 
 
 
 
 What Learning &amp; Development Intern Does - MMBL?
 
 
 <ul>
 <li>
 
 Training Coordination:
 
 Assist in organizing and scheduling training sessions, including logistical arrangements such as venue booking, materials preparation, and communication with trainers and participants.
 </li>
 <li>
 
 Content Support:
 
 Help design and develop training materials, presentations, and e-learning modules.
 </li>
 <li>
 
 Data Management:
 
 Maintain and update learning records in the MIS, ensuring data accuracy and completeness.
 </li>
 <li>
 
 Evaluation and Reporting:
 
 Collect feedback from training participants, compile reports, and analyze training effectiveness.
 </li>
 <li>
 
 Learning Culture:
 
 Support initiatives to promote a learning culture, including campaigns, events, and employee engagement activities.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Learning &amp; Development Intern - MMBL?
 
 
 <ul>
 <li>
 Fresh graduate or up to 6 months of experience in Human Resources or a related field.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or related disciplines.
 </li>
 <li>
 Proficiency in MS Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail, organizational skills, and ability to multitask effectively.
 </li>
 <li>
 A collaborative mindset and willingness to learn.
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Learning & Development Intern

JazzCash

<div>Title: Manager Public Sector Partnerships
 
Grade: L3 
Location: Islamabad 
Last Date to Apply: 18th March 2026 
What is Manager Public Sector Partnerships?
The Manager Public Sector Partnerships serves as the focal point for potential and existing high-value public sector clients across KP, AJK &amp; GB. The role is responsible for developing and expanding JazzCash&rsquo;s public sector portfolio, including Disbursement Solutions, Payment Gateway, and In-App Payment Collections. 
What does Manager Public Sector Partnerships do?<ul><li>
Lead the regional team in pursuing high-value public sector organizations for disbursement and collection solutions.</li><li>
Drive acquisition of new clients while managing and nurturing an existing portfolio.</li><li>
Serve as the principal point of contact for C-level stakeholders within public sector institutions.</li><li>
Identify new market opportunities, develop go-to-market strategies, and pitch tailored digital solutions.</li><li>
Build a deep understanding of the regional public sector landscape to drive upselling, renewals, and operational excellence.</li><li>
Develop and manage a strong regional pipeline through direct outreach, partnerships, and Jazz channels.</li><li>
Track, forecast, and present pipeline and performance dashboards to senior management.</li><li>
Maintain expertise in Digital Financial Services (DFS), including regulatory and business updates.</li><li>
Oversee the full client lifecycle &mdash; from negotiation and onboarding to go-live and post-launch management.</li><li>
Mentor and develop the regional team to achieve monthly, quarterly, and annual targets.</li></ul> 
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. 
Requirements 
What are we looking for and what does it require to be Manager Public Sector Partnerships? 
Education &amp; Experience:<ul><li>
Bachelor&rsquo;s degree from a recognized university.</li><li>
4&ndash;7 years of relevant experience in Digital Financial Services or Banking.</li><li>
Proven experience managing complex, large-scale projects across multiple organizations.</li></ul> 
Key Skills &amp; Competencies<ul><li>
Strong track record of leading end-to-end DFS projects from planning to rollout.</li><li>
Exceptional communication, presentation, and negotiation skills.</li><li>
Experience handling high-stakes public sector sales and deal closures.</li><li>
Advanced stakeholder management at government and C-level.</li><li>
Portfolio and team management capabilities.</li><li>
Strong analytical, reporting, and dashboarding skills (Power BI, Tableau, etc.).</li><li>
Proactive problem-solving and ability to manage escalations effectively.</li><li>
Team mentoring and performance management expertise.</li></ul> 

Benefits 
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better. 
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession. 
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Manager Public Sector Partnerships

<div>
 
 
 Title:
 
 Manager Public Sector Partnerships
 
 
 Grade:
 
 L3
 
 
 Location:
 
 Islamabad
 
 
 Last Date to Apply:
 
 18th March 2026
 
 
 &nbsp;
 
 
 
 What is Manager Public Sector Partnerships?
 
 
 
 The Manager Public Sector Partnerships serves as the focal point for potential and existing high-value public sector clients across KP, AJK &amp; GB. The role is responsible for developing and expanding JazzCash's public sector portfolio, including Disbursement Solutions, Payment Gateway, and In-App Payment Collections.
 
 
 &nbsp;
 
 
 
 What does Manager Public Sector Partnerships do?&nbsp;
 
 
 <ul>
 <li>
 Lead the regional team in pursuing high-value public sector organizations for disbursement and collection solutions.
 </li>
 <li>
 Drive acquisition of new clients while managing and nurturing an existing portfolio.
 </li>
 <li>
 Serve as the principal point of contact for C-level stakeholders within public sector institutions.
 </li>
 <li>
 Identify new market opportunities, develop go-to-market strategies, and pitch tailored digital solutions.
 </li>
 <li>
 Build a deep understanding of the regional public sector landscape to drive upselling, renewals, and operational excellence.
 </li>
 <li>
 Develop and manage a strong regional pipeline through direct outreach, partnerships, and Jazz channels.
 </li>
 <li>
 Track, forecast, and present pipeline and performance dashboards to senior management.
 </li>
 <li>
 Maintain expertise in Digital Financial Services (DFS), including regulatory and business updates.
 </li>
 <li>
 Oversee the full client lifecycle &mdash; from negotiation and onboarding to go-live and post-launch management.
 </li>
 <li>
 Mentor and develop the regional team to achieve monthly, quarterly, and annual targets.
 
 </li>
 </ul>
 
 
 JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and&nbsp; are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Manager Public Sector Partnerships?
 
 
 
 &nbsp;
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree from a recognized university.
 </li>
 <li>
 4-7 years of relevant experience in Digital Financial Services or Banking.
 </li>
 <li>
 Proven experience managing complex, large-scale projects across multiple organizations.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong track record of leading end-to-end DFS projects from planning to rollout.
 </li>
 <li>
 Exceptional communication, presentation, and negotiation skills.
 </li>
 <li>
 Experience handling high-stakes public sector sales and deal closures.
 </li>
 <li>
 Advanced stakeholder management at government and C-level.
 </li>
 <li>
 Portfolio and team management capabilities.
 </li>
 <li>
 Strong analytical, reporting, and dashboarding skills (Power BI, Tableau, etc.).
 </li>
 <li>
 Proactive problem-solving and ability to manage escalations effectively.
 </li>
 <li>
 Team mentoring and performance management expertise.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join JazzCash?
 
 
 
 As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.
 
 
 &nbsp;
 
 
 Recognized&nbsp;as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash&nbsp;employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 &nbsp;
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 
 
 &nbsp;
 
 
 This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

<div>
 
 
 Department:
 
 Marketing &amp; Communications
 
 
 
 Reports To:
 
 Head of Marketing &amp; Communications
 
 
 
 Job Grade:
 
 AVP
 
 
 
 Total Position:
 
 01
 
 
 
 Location:
 
 Head Office, Islamabad
 
 
 
 
 
 
 What is Manager Internal &amp; External Communications
 
 
 - MMBL?
 
 
 
 
 
 
 To lead and execute Mobilink Bank&rsquo;s internal and external communications strategy in alignment with business objectives, enhancing brand visibility, employee engagement, and stakeholder trust across traditional, digital, and social platforms.
 
 
 
 
 
 
 What Manager Internal &amp; External Communications - MMBL Does?
 
 
 
 
 
 <ul>
 <li>
 Drive a strong and consistent media narrative in line with Mobilink Bank&rsquo;s roadmap and communications strategy.
 </li>
 <li>
 Develop high-quality press releases, articles, holding statements, briefing packs, and letters to the editor for Tier-I/II media outlets (print, digital, and electronic).
 </li>
 <li>
 Build and maintain strong relationships with media, vendors, and strategic partners.
 </li>
 <li>
 Lead social media strategy and content execution on all platforms, primarily focusing on LinkedIn.
 </li>
 <li>
 Organize media engagements: press conferences, interviews, roundtables, meetups, and trainings.
 </li>
 <li>
 Handle crisis communications to protect and uphold the brand&rsquo;s reputation.
 </li>
 <li>
 Create visual and multimedia assets including corporate videos, presentations, and success stories in liaison with external partners.
 </li>
 <li>
 Provide end-to-end internal communications support including drafting important announcements, CXO messages, content alignment, and internal announcements.
 </li>
 <li>
 Organize townhalls, internal events, and employee campaigns in collaboration with HR and marketing.
 </li>
 <li>
 Support partnership communication, industry linkages, and cross-functional engagement.
 </li>
 <li>
 Conduct research on industry trends to generate relevant reports and insights for senior management.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it require to be Manager Internal &amp; External Communications - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a reputable institution (Masters preferred).
 </li>
 <li>
 Minimum of five (5) years of relevant experience in reputable organizations (banking sector experience would be a plus).
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong PR, networking, and interpersonal skills.
 </li>
 <li>
 Proficiency in MS Office and visual presentation tools.
 </li>
 <li>
 Ownership &amp; time management.
 </li>
 <li>
 Analytical and research abilities.
 </li>
 <li>
 Crisis communication and stakeholder handling.
 </li>
 <li>
 Ability to work under pressure and manage multiple deadlines.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. (MMBL)
 
 is a leading financial institution providing comprehensive banking services to over 48 million registered users, including more than 20+ million monthly active customers across Pakistan. Leveraging a hybrid model that integrates traditional microfinance with cutting-edge mobile and digital banking technologies, MMBL operates with a robust network of over 114 branches and 270,000+ branchless banking agents.
 
 
 The bank offers a wide array of financial services through a USSD (GSM) based digital platform, including savings accounts, microenterprise (MSME) loans, small housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, G2P, B2B, and B2P payments. These services position MMBL as a key player in advancing financial inclusion across the country.
 
 
 At MMBL, fostering a positive, equal and productive workplace is a priority, underpinned by core values that emphasize innovation, entrepreneurship, teamwork, collaboration, and a steadfast commitment to a customer-centric approach in every aspect of our business.
 
 
 
 
 
 
 Why Join MMBL ?
 
 
 
 
 
 
 This position offers a unique opportunity for a self-driven, professional and passionate individual to create a meaningful impact and driving transformative change. As part of our team, you will contribute to empowering millions with the tools and resources needed to thrive in the digital age. We are seeking a talented individual eager to make a difference and play a pivotal role in our mission of innovation and progress.
 
</div>

Manager Internal & External Communications

Explore 594+ Associate manager training allied contact center digital banking group in Islamabad this March. Find roles across top companies and apply now to boost your career.

594 associate manager training allied contact center digital banking group jobs In Islamabad

Associate Manager Training (Allied Contact Center) - Digital Banking Group

Corporate Relationship Manager

Supervisor

Learning & Development Intern

Manager Public Sector Partnerships

Manager Public Sector Partnerships

Manager Internal & External Communications