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associate technical account manager

Yardi Systems

<div>About the Role:
Are you passionate about learning new technology and building strong client relationships? Join a mission-driven team committed to strengthening communities through impactful work in the affordable housing sector.
As an Associate Technical Account Manager (ATAM), you&rsquo;ll guide clients using Yardi&rsquo;s software solutions to support their financial, operational, compliance, and resident service needs. Working as part of a collaborative team, you&rsquo;ll partner with clients and internal departments to deliver high-quality, solution-focused support.
In this role, you&rsquo;ll combine your technical aptitude and communication skills to assist clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.
This is a chance to use your technical aptitude and client-focused mindset to make a meaningful difference &ndash; helping organizations provide essential housing to those who need it most.
What You&rsquo;ll Do:
<ul><li>Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
</li><li>Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
</li><li>Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
</li><li>Champion client success by sharing relevant product features, best practices, and personalized guidance.
</li><li>Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
</li><li>Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.
</li></ul>Who You Are:
<ul><li>Bachelor&rsquo;s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
</li><li>Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
</li><li>A proactive problem-solver with a strong customer-focused mindset.
</li><li>Detail-oriented and process-driven, with a focus on accuracy and efficiency.
</li><li>Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
</li><li>Skilled at building strong relationships and earning trust with clients.
</li><li>Driven to exceed expectations and deliver exceptional customer service.
</li><li>A quick learner who embraces new tools, technologies, and concepts.
</li><li>Naturally organized and able to prioritize tasks with clarity and confidence.
</li></ul>Ideal to Have:
<ul><li>Familiarity with property management or real estate software, particularly Yardi.
</li><li>Hands-on experience with technical support and application troubleshooting.
</li></ul>Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We&rsquo;ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company &ndash; we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious &quot;Best Place to Work&quot;, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi&rsquo;s applicant portal, accessed from Yardi&rsquo;s corporate website.
EOE/Race/Gender/Disability/Vets 
#LI-Hybrid</div>
 <div><div>LOCATION</div>
<div>Atlanta, GA</div>
BUSINESS UNIT
<div>Affordable Housing</div>
DEPARTMENT
<div>Client Services</div>
EMPLOYMENT TYPE
<div>Employee- Full Time</div></div>

Associate Technical Account Manager

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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For more information about our privacy policy, please click here.
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.<div><h3 class="jobSectionHeader">
JOB SUMMARY</h3></div>
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.<div><h3 class="jobSectionHeader">
DUTIES AND RESPONSIBILITIES</h3></div>
Financial and Business Systems Management<ul><li>
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.</li><li>
Demonstrates the ability to improve the financial performance and profitability of the account</li><li>
Understands the contractual agreement and recognizes ways to maximize opportunities</li><li>
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover</li><li>
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping</li><li>
Ensures that forecasts, payroll and accounting reports are on time and accurate</li><li>
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures</li></ul>
Human Resources<ul><li>
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location</li><li>
Fosters an environment that retains talented associates</li><li>
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews</li><li>
Sees that new associates get off to the right start through proper orientation and on-the-job training</li><li>
Recognizes great performance and provides opportunities for top performers to learn and grow</li><li>
Recognizes where the team and individual performers need to improve and properly trains and coaches</li><li>
Identifies talent and helps develop future leaders for the organization</li><li>
Conducts regular performance appraisals and provides feedback and coaching for all direct reports</li><li>
Holds effective associate meetings and ensures that shift huddles happen on every shift</li><li>
Practices positive discipline and provides accurate and timely performance documentation</li><li>
Delegates by allocating decision making and other responsibilities appropriately and effectively</li></ul>
Service Management<ul><li>
Ensures that the guest/patient service experience is delivered consistently on all shifts</li><li>
Efficiently allocates labor resources to support service delivery</li><li>
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels</li><li>
Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them</li><li>
Is knowledgeable of the client&rsquo;s service metrics/measurements and ensures Towne Park is helping to drive results</li></ul>
Client Relations Management<ul><li>
Develops cohesive working relationships with the clients&rsquo; staff members</li><li>
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments</li><li>
Knows when to be present at the site and maintains a high level of visibility</li><li>
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations</li><li>
Capitalizes on opportunities to grow Towne Park&rsquo;s business by building client loyalty and creates a net promoter of Towne Park.</li></ul>
Systems and Standards<ul><li>
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures</li><li>
Trains others or sees that they are trained to properly use the systems provided</li><li>
Maintains a clean, neat work environment</li></ul><ul><li>
Completes all tasks in a timely manner as instructed by the Area/District Manager</li><li>
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers</li><li>
Treats clients and associates with courtesy, respect and dignity</li><li>
Maintains strict confidentiality related to associate and client information</li></ul>
Safety and Risk Management<ul><li>
Understands and follows safety and security procedures</li><li>
Practices preventative safety procedures as set forth by Towne Park</li><li>
Reports all accidents and incidents to the Area/District Manager immediately</li><li>
Uses only equipment trained to use and operates all equipment in a safe manner</li><li>
Reports all potential high risk areas and safety concerns to the Area/District Manager</li><li>
Ensures all associates have been adequately trained in safety and loss prevention procedures</li><li>
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims</li><li>
Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations</li><li>
Promptly responds to any concerns regarding workplace safety</li><li>
Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker&rsquo;s compensation cases</li><li>
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation</li></ul>
Sales Responsibilities:<ul><li>
Maintains relationships with present client to obtain references and leads for new opportunities</li><li>
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes</li><li>
Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going</li><li>
Monitors existing client&rsquo;s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.</li></ul><div><h3 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES</h3></div><ul><li>
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines</li><li>
Demonstrated work ethic, drive, energy, and persistence to achieve goals</li><li>
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li></ul><div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div><ul><li>
Associate&rsquo;s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience</li><li>
Knowledge of general business practices including accounting, human resources and customer service</li><li>
Must be able to drive manual transmission</li><li>
Must have and maintain a valid driver&rsquo;s license and clean driving record</li><li>
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li></ul>
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000-$85,000. 
 
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.</li><li>
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.</li><li>
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances</li><li>
Working extended hours, including evenings and weekends are required.</li><li>
Travel of up to 10% may be required.</li></ul></div>

Account Manager - Valet & Parking Services - Atlanta Airport Gateway Hotels (Marriott/Renaissance/SpringHill Suites)

The Home Depot

<div>Associate must reside within driving distance of one of the regions branch locations - Georgia, North Carolina, Tennessee, Virginia
Position Purpose:
The Services HR Manager is responsible for implementation of HR programs and processes, to maximize business performance and champion excellent Associate and Customer experience in designated regions. This role supports Home Depot Exteriors, Home Depot Interiors, Lead Generation and Core THD Services teams. The Services HR Manager provides council to General Regional Managers for HDE and HDI, Regional Core Services Managers and Territory Managers Lead Generation for their respective regions. Services HR Manager is an influential, courageous, knowledgeable and trusted HR business partner that drives effectiveness and success in areas of organizational effectiveness; talent planning; efficient staffing; policy compliance; learning and development; associates engagement; positive associate relations and career pathing across multiple Services organizations. 
Key Responsibilities:<ul><li>
30% Provides advice and council in general associate relations issues. Identifies breaches of culture and/or values that negatively impact workplace and addresses them. Gathers information and resolution for investigations. Ensures the same processes are followed in each business group.</li><li>
25% Effectively executes human resources programs that support the business and drives consistency in practice of HR SOPs and employment law. Drives consistency and best practices within multi-business client group.</li><li>
25% Assists with leadership &amp; associate development as well as performance management in assigned Services region. Educates on existing enterprise HR tools and facilitates training sessions to ensure ongoing development (New Leader Assimilations, 360 degree feedback, Servant Leadership, Open Door Policy Training, Selection).</li><li>
20% Acts as Associate Advocate, stays closely connected with client groups in the field through various of listening mechanisms such as: town halls, associate feedback surveys, round tables and exit interviews. In partnership with leaders, formulates solutions and action items to support positive associate experience.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Divisional HR Manager - Services.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
4 to 6 years of experience in Human Resources is preferred.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Competencies:<ul><li>
Technical knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation.</li><li>
Written and verbal presentation &amp; facilitation skills including stand-up presentation skills. Effective communication skills.</li><li>
Problem solving and organization skills.</li><li>
Conflict management skills.</li><li>
Strong knowledge of Home Depot business processes.</li><li>
Experience or capability in supporting multi-business units from people programs perspective</li><li>
Strong Learning Agility</li><li>
Action Oriented (prioritizing needs from multiple business leaders)</li><li>
Ability to effectively drive change and strong results</li><li>
Process orientation</li><li>
Strong Business Acumen</li></ul></div>

Services Field HR Manager - Midsouth/South Atlantic Regions

<div><div>Position Purpose:
The Staff Fraud Engineer owns the design, implementation, and evolution of the enterprise fraud prevention technology stack, delivering scalable, real-time defenses across all channels. This role leads the technical strategy and architecture for AI-driven fraud decisioning, integrating best-in-class platforms and advanced analytics to detect and prevent emerging threats. As a hands-on technical leader, the position drives development of high-availability, high-performance fraud systems through direct coding, system design, and optimization. The role partners closely with fraud analysts, investigators, data scientists, and engineers to continuously adapt solutions to new attack vectors, while mentoring peers and championing innovation in fraud prevention technologies. 
Key Responsibilities:<ul><li>
100% Deliver Execution, Plans &amp; Aligns, Develop Others - Design, review and execute solutions to protect the enterprise; Lead, mentor and provide guidance; Facilitate vulnerability management programs across systems, networking and engineering teams; Develop, test, deply and operationalize security monitoring, assessment and response solutions</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Hands-on experience integrating and implementing fraud prevention platforms such as ThreatMetrix, Ekata, Forter, Kount, or similar.</li><li>
Architectural fluency in data pipelines (Kafka, Spark, ETL frameworks), APIs, and microservices for fraud signal ingestion and scoring.</li><li>
Experience with cloud platforms (AWS, GCP, or Azure) and microservices architecture.</li><li>
Strong knowledge of data structures, AI/ML implementation, and real-time data processing.</li><li>
Proven track record building and operationalizing real-time scoring pipelines for Account Takeover (ATO) and Account Origination (AO) fraud.</li><li>
Expertise in designing scalable fraud decision engines and rule orchestration layers.</li><li>
Strong background in digital fraud mitigation techniques&mdash;including device fingerprinting, IP reputation, velocity/rule checks, and anomaly detection&mdash;ideally in an e-commerce or retail context.</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
8</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div> 
Apply End Date: 03/26/2026</div>

Fraud Prevention Staff Engineer (AI & Decision Systems)

<div>
 Req166222
 
 
 
 Position Purpose
 
 
 
 The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
 
 
 This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
 
 
 Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.
 </li>
 <li>
 30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.
 </li>
 <li>
 30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
 </li>
 <li>
 10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This Position typically Reports to Director Inside Sales Support
 </li>
 <li>
 This position has 5+ Direct Reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel 5% to 20% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must be legally permitted to work in the United States
 </li>
 <li>
 Experience in managing sales support teams
 </li>
 <li>
 Proven ability to drive operational metrics and process improvements
 </li>
 <li>
 Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite
 </li>
 <li>
 Demonstrated ability to collaborate and work effectively with cross-functional teams
 </li>
 <li>
 Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in sales organizations
 </li>
 <li>
 Strong leadership and coaching skills
 </li>
 <li>
 Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.
 </li>
 <li>
 Strong understanding of sales, demand generation, and technology
 </li>
 <li>
 Experience in customer-focused roles and servicing customer needs
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 2 + years of previous related work experience
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 2 + years of previous leadership Experience
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Builds Effective Teams
 </li>
 <li>
 Plans and Aligns
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Develops Talent
 </li>
 <li>
 Drives Results
 </li>
 <li>
 Manages Conflict
 </li>
 <li>
 Relationship Building
 
 
 </li>
 </ul>
 Apply End Date: 02/25/2026
</div>

Manager Inside Sales Support - Metro Atlanta

<div>Position Purpose:
The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth. 
 
Key Responsibilities:<ul><li>
30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.</li><li>
30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.</li><li>
30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.</li><li>
10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Director Inside Sales Support</li><li>
This position has 5+ Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul>
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Experience in managing sales support teams</li><li>
Proven ability to drive operational metrics and process improvements</li><li>
Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field</li></ul>
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Experience in sales organizations</li><li>
Strong leadership and coaching skills</li><li>
Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.</li><li>
Strong understanding of sales, demand generation, and technology</li><li>
Experience in customer-focused roles and servicing customer needs</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>2 + years of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>No additional years of experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Builds Effective Teams</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li><li>
Relationship Building</li></ul></div>

Metas Solutions

<div>Metas Solutions has an &quot;opening&quot; for a talented Senior Data Engineer based in Atlanta, GA. The ideal candidate must be able to work onsite in the Atlanta metro area and someone who's proficient in Databricks workspaces and Azure infrastructure. In this position, you'll drive the next generation of our analytics products by architecting and delivering end-to-end cloud analytics solutions. In a fully cloud-native environment, you'll partner with product managers, data scientists, software engineers, machine learning (ML) engineers and business analysts to enable and support a platform that powers personalized experiences and operational efficiency. You'll leverage automated model CI/CD, containerized deployments (Docker/Kubernetes), and real-time monitoring to ensure our ML systems are reliable, secure, and scalable.
You will be responsible for the design, implementation, and maintenance of the Databricks workspaces and its associated Azure infrastructure. You will manage and optimize data and machine learning workloads, ensuring a reliable, secure, and scalable platform for business analysts, data engineering and data science teams.
Responsibilities:<ul><li>
Lead the administration and governance framework of the platform regarding the security posture of the enterprise and its key stakeholders</li><li>
Design and implement automated solutions to streamline accounts and workspace administration</li><li>
Collaborate with cross-functional teams to understand business needs and translate them into ML solutions</li><li>
Mentor junior engineers and provide technical leadership in Databricks best practices and techniques</li><li>
Conduct cost and performance analysis of the various computes, and data assets within the platform</li><li>
Stay current with the latest advancements in Databricks SQL, Machine Learning and AI, and integrate new technologies and methods as applicable</li><li>
Engage in knowledge sharing and contribute to building a strong, collaborative team environment</li></ul>
Qualifications:<ul><li>
5+ years of experience with Databricks Account and Workspace Administration, including governance, configuration, and security management</li><li>
Experience with optimizing Databricks environments for cost efficiency, performance, and reliability</li><li>
Experience with developing and maintaining Databricks data pipelines using Autoloader, Delta Live Tables, and Databricks Workflows</li><li>
Experience with implementing MLOps solutions using MLflow 2.0/3.0, Serving Endpoints, and Model Registry in production environments</li><li>
Experience with Databricks SQL tools such as Queries and AI/BI Dashboards</li><li>
Experience with large datasets and distributed computing across cloud platforms (AWS, GCP, Azure), including Azure services like Entra ID, Data Factory, Key Vault, and Purview</li><li>
Knowledge of Unity Catalog Governance Architecture and enterprise data security best practices</li><li>
Possession of strong communication and documentation skills with the ability to clearly convey complex technical concepts to both technical and non-technical audiences</li><li>
Ability to work on-site in Atlanta, Georgia</li><li>
Master's degree in computer science, Computer Engineering, or related programs</li></ul>
Additional Qualifications:<ul><li>
Knowledge of Azure Cloud Networking concepts like VNET Injection</li><li>
Databricks Platform Administrator Certification</li><li>
Microsoft Certified: Azure Administrator Associate</li></ul>
Security Requirements:<ul><li>
Must be US Citizen and with the ability to obtain a US Government security clearance (Public Trust 5) within a reasonable period</li><li>
Market competitive salary, commensurate with experience and education</li><li>
Comprehensive benefits package available, Medical, Dental, Vision and Life Insurance, Paid Time Off (PTO), 401K with company match, growth, and promotion opportunities</li></ul>
We are an Equal Opportunity Employer/Veterans/Disabled</div>

Senior Data Engineer

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