customer service representative

accounts payable specialist Jobs in Houston United States

accounts payable specialist

accounts payable/accounts receivable specialist Jobs in Houston United States

accounts receivable specialist (a/r, invoicing, accruals & collections) Jobs in Houston United States

assistant manager ii Jobs in Houston United States

assistant manager ii

auto lending specialist ii customer service

JPMorganChase

<div>JOB DESCRIPTION 
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As an Account Specialist in Auto Finance, you will work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first in class experience for customers and employees seeking auto financing. This may include facilitating the application process by interfacing with customers to discuss products and verifying application information. Additionally, specialists make targeted outbound calls to highly interested customers with a focus on solving customer concerns and helping them finance their auto purchase with Chase.
Job Responsibilities<ul><li>
Interact and provide service customers for Auto Originations</li><li>
Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls</li><li>
Build rapport and establish customer trust in Chase Auto Lending</li><li>
Control conversation to gather needed information and accurately update the Chase systems</li><li>
Convey auto loan decisions to customers</li><li>
Assist customers with changes to the auto loan application and provide next steps to clients based on product offered</li><li>
Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
</li><li>Take auto loan applications over the phone for ADA customers &amp; adhere to compliance regulations</li><li>
Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals</li><li>
Understand Chase Auto products/services and the advantages of each</li><li>
Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan</li></ul>
Required qualifications, capabilities, and skills<ul><li>
High school diploma or equivalent
</li><li>Effective verbal and written communication with both external and internal customers</li><li>
Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations</li><li>
Approach problems logically and with good judgment to ensure the appropriate customer outcome</li><li>
Critical thinker and ability to exercise independent judgment</li><li>
1+ year client/customer service/call center experience
</li></ul>Preferred qualifications, capabilities, and skills<ul><li>
Previous experience in the auto industry
</li><li>Bilingual Spanish a Plus</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>Operations teams develop and manage innovative, secure service solutions to meet clients&rsquo; needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.</div></div>

Auto Lending Specialist II - Customer Service

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.
Duties &amp; Responsibilities:<ul><li>
Providing excellent customer service and effectively resolving customer issues.</li><li>
Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.</li><li>
Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.</li><li>
Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)</li><li>
Maintaining your knowledge of all products, services, technology and policies.</li><li>
Adhering to all operational, security, risk and regulatory policies and procedures.</li><li>
Other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.</li></ul>
Preferred Qualifications:<ul><li>
Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience.</li><li>
Ability to build, deepen and retain relationships.</li><li>
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Comfort with technology such as mobile services and online banking services.</li><li>
Knowledge of consumer and business deposit products.</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Financial Relationship Banker - Houston, TX

Moody Bank

Moody National Bank provides excellent employment opportunities for individuals seeking to team up with a solid leader of financial services for the communities we serve. If you have an interest in joining a stable, competitively advantaged banking team you should consider Moody National Bank.LOAN OPERATIONS SPECIALIST SUPERVISOR &ndash; JOB # 10-26All correspondence must refer to a specific job number.The Loan Operations Specialist Supervisor will be responsible for supervising the daily workflow of the operations staff and the communication between Lenders. Monitor staff on production and errors related to goals. Assist in training staff in all aspects of daily job functions. Coordinate schedules, resolve issues within (or outside) of department, and provide leadership, direction, and growth opportunities to staff. Problem solver to include making decisions that involve other departments or bank customers.Duties and Responsibilities:<ul><li>Assist manager in supervision of loan processing staff and ensure daily work is accurate and complete.</li><li>Ensure staff follows policy and procedures when processing loan requests.</li><li>Oversee timely reporting: property taxes, loan fees, etc. and proper distribution of same (board, lenders, etc.)</li><li>In conjunction with Senior/Lead Processor, review and verify all exception reporting, ensuring all documents requiring recording are tracked properly, received, and processed.</li><li>Act as secondary liaison to the Internal/External Auditors and Compliance Officer, to include bank attorney loan issues.</li><li>Review and approve funding requests, reconciliations, checks, and other items requiring management approval.</li><li>Ensure escrow re-analysis and payments are performed in a timely manner.</li><li>Ensure Participation loan payments and audits are properly performed and applied.</li><li>Work with Loan Operations Manager and Compliance as needed to maintain updated procedures.</li><li>Distribute reports to lending staff to include Maturing Loans and Letters of Credit.</li><li>Review loan service invoices for all non-customer loans prior to forwarding to manager for approval.</li><li>Work closely with manager with problem loans, charge offs, non-accrual loans, repossessions and Other Real Estate Owned, Letters of Credit</li><li>Counsel staff as needed.</li></ul>Other Duties and Responsibilities:<ul><li>Be involved with system providers to utilize applications to fullest capacity, streamlining processes and procedures to ensure accuracy and compliance. Analyze, prepare, train for periodic updates to system software and verify updates are working properly.</li><li>Maintain and demonstrate proficiency with loan software (LaserPro/JH).</li><li>COPE program coordinator</li><li>Maintain confidentiality with all information obtained.</li><li>Perform other related work and duties as assigned.</li></ul>Job Requirements:Education and Experience:<ul><li>High School diploma or equivalent required. Some college education background preferred; business or related degree.</li><li>5 years banking experience, 3 years of loan operations experience, and 2 years of supervisory or leadership experience.</li></ul>Skills and Abilities:<ul><li>Interpersonal skills required to have a working relationship with superiors, peers, and subordinates.</li><li>Must be able to meet deadlines with reports, audits and all related tasks.</li><li>Must be able to supervise daily activities without direction from manager.</li><li>Must be able to adapt to system upgrades to provide training to staff.</li></ul>Moody Bank offers a benefit package that includes: Medical, Life, Dental and Vision insurance; 401k Plan; Vacation and Sick leave benefits and more.Due to the high volume of interest, the Bank does not respond to the submission of every resume.In addition, submission of your resume to this website does not constitute the completion of an Employment Application.The Bank requires completion of an MNB employment application for each position opening. Individuals who the Bank determines to be the best qualified for the position openings are contacted to begin the application process.Applications are being accepted at the 2302 Postoffice St. location in Galveston, Texas, Human Resources Department/4th floor (M-F 9 am &ndash; 4 pm)Moody Bank is proud to be an Equal Opportunity Employer.Job Type: Full-timeBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Supervising or Leadership: 2 years (Required)</li><li>Banking: 5 years (Preferred)</li><li>Loan operations: 3 years (Required)</li></ul>Work Location: In person

Loan Operation Specialist Supervisor- Clear Lake

DePelchin Children's Center

<div>Position: Court Liaison Paralegal 
Classification: Full-time, Non-exempt 
Reports to: Child Welfare Attorney 
Company: Texans Together 
Location: Houston, TX 
 
Position Description: 
The Court Liaison Paralegal will be an integral member of the legal team representing the Single Source Continuum Contractor (SSCC) serving DFPS Region 6A/6B, which includes Harris County and 12 surrounding counties. The Paralegal will report directly to a Child Welfare Attorney and provide critical support in both in-court and out-of-court settings during Texas&rsquo; Community-Based Care transition (Stage I and Stage II). This role involves frequent travel across the 13-county Region 6 for court hearings and client meetings. 
 
Primary Responsibilities: 
Stage I &ndash; Initial Implementation (Placement &amp; Services) 
During Stage I, the SSCC is responsible for foster care placement and service provision while DFPS retains case management and legal oversight. In this phase, the Court Liaison Paralegal focuses on supporting the SSCC attorney and SSCC programs in collaboration with DFPS:<ul><li>
Court Hearings Coordination &amp; Support: Track and calendar all court hearings (e.g. emergency removals, status hearings, permanency reviews) involving children placed by the SSCC. Prepare case files and documents for each hearing, ensuring the Child Welfare Attorney has necessary reports, placement updates, and exhibits. Attend hearings alongside the attorney to manage exhibits, take notes on rulings, and ensure any court directives are documented for follow-up.</li><li>
Compliance Monitoring &amp; Communication: Support Stage I compliance by monitoring adherence to court orders and DFPS policies. Keep detailed logs of required actions (visitation schedules, services ordered by the court, deadlines) and remind SSCC staff of upcoming obligations. Facilitate communication with DFPS case workers and attorneys to share information and case updates, ensuring the SSCC&rsquo;s efforts align with legal requirements set by DFPS and the courts.</li><li>
Adoption and Permanency Support: Assist with legal documentation and coordination for adoptions and permanency plans overseen by the SSCC. Gather and organize necessary paperwork (e.g. adoption agreements, termination of parental rights (TPR) documents, court forms) for attorney review and filing. Work with adoption specialists, DFPS personnel, and external attorneys to ensure all adoption cases are filed correctly and that permanency outcomes meet all legal and procedural standards.</li><li>
Records Management &amp; Issue Escalation: Maintain organized case files and records of Stage I legal activities, including court filings, orders, and correspondence. Identify and elevate any potential legal or compliance issues to the Child Welfare Attorney &ndash; for example, noticing patterns of foster home concerns, missing documentation, or liability risks. Assist in preparing incident reports or memos when issues arise, so that the SSCC attorney and SSCC leadership can address and resolve them.</li></ul>
Stage II &ndash; Full Case Management (Expanded Role) 
In Stage II, the SSCC assumes all case management duties from DFPS, significantly expanding its role in each case. The Court Liaison Paralegal&rsquo;s responsibilities likewise grow as the SSCC plays a greater role in court proceedings and case decisions:<ul><li>
Court Filings &amp; Docket Management: Prepare and organize all court documents on behalf of the SSCC in Stage II. Draft or format motions, orders, affidavits, and hearing notices under the SSCC attorney&rsquo;s direction, and file them with the appropriate courts in a timely manner. Maintain a master docket of all cases under SSCC management &ndash; tracking court dates, report deadlines, and ensuring that no hearing or required filing is missed.</li><li>
Case Preparation &amp; Witness Support: Work closely with SSCC case managers to prepare for court hearings and trials. Compile evidence and exhibits (e.g. medical records, school records, service provider reports) and create exhibit binders or electronic files for use in court. Schedule and coordinate witness preparation meetings; assist the attorney in readying SSCC staff and other witnesses for testimony by providing them with key documents and a briefing on court procedures. On hearing days, ensure all witnesses and necessary case files are present or readily accessible, enabling proceedings to run smoothly.</li><li>
Document Drafting &amp; Review: Under the supervision of the SSCC Child Welfare Attorney, help draft Stage II case documents such as permanency progress reports, family service plans, and court reports. Review drafts for accuracy and completeness &ndash; cross-checking details against case records and DFPS guidelines. Ensure that each document clearly reflects the SSCC&rsquo;s case recommendations and meets all legal requirements (formatting, content, and timelines) before the SSCC attorney&rsquo;s final approval and submission to the court.</li><li>
Liaison with Courts and Parties: Serve as a key administrative liaison between the SSCC&rsquo;s legal team and external stakeholders during Stage II. Coordinate with court clerks on scheduling matters, submit agreed orders or respond to court requests promptly, and circulate filed orders and documents to all parties (e.g. DFPS attorneys, attorneys ad litem, CASAs) as needed. Maintain open lines of communication with opposing counsel, guardians ad litem, and other parties to facilitate information sharing (for example, providing the SSCC&rsquo;s court reports to all attorneys before a hearing). Ensure that any court instructions or changes (e.g. schedule updates, new procedural requirements) are communicated to the SSCC team in a timely manner.</li><li>
Compliance Tracking &amp; Internal Support: Keep an active checklist of all court-imposed deadlines and post-hearing tasks. After each hearing, summarize outcomes and requirements (such as services ordered, visitation changes, upcoming review dates) and distribute this information to the relevant SSCC staff. Track the SSCC&rsquo;s fulfillment of all court orders and regulatory obligations in Stage II, flagging any compliance issues to the attorney. Assist with developing internal legal administrative processes (e.g. case tracking databases, template forms) to support the growing Stage II caseload, and help build the SSCC&rsquo;s legal capacity by mentoring any junior legal staff or interns as needed.</li></ul>
Required Qualifications:<ul><li>
Associate&rsquo;s degree in paralegal studies, legal studies, or a related field.</li><li>
Minimum three (3) years&rsquo; experience as a paralegal or legal assistant required, ideally with a focus in family law, child welfare, or litigation involving CPS cases.
</li></ul>Preferred Qualifications:<ul><li>
Paralegal certification from an ABA-approved program strongly preferred.</li><li>
Experience supporting attorneys in court proceedings and managing high-volume dockets a plus.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Familiarity with the Texas Family Code and child welfare legal procedures preferred.
</li><li>Understanding of Texas court filing systems (including e-filing) and family court processes.</li><li>
Knowledge of the Community-Based Care model and the respective roles of SSCC vs. DFPS in Stage I and II highly beneficial.
</li><li>Exceptional organizational skills and attention to detail for managing multiple cases and deadlines.
</li><li>Strong written communication skills for drafting correspondence and court documents, and clear verbal communication to coordinate with attorneys, caseworkers, and court personnel.
</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.
</li><li>Proficiency in standard office software and legal research tools; ability to quickly learn internal case management systems.</li><li>
Passion for child welfare and improving outcomes for children and families.
</li><li>Comfortable working on a multidisciplinary team (with case managers, social workers, external agencies) and able to adapt as the SSCC&rsquo;s role expands from Stage I to Stage II.
</li><li>High ethical standards, professionalism in court settings, and a strong commitment to the best interests of children in foster care.</li><li>
Willingness to travel regularly within Region 6A/6B (a 13-county area) for court hearings, meetings, and trainings.
</li></ul>Work Conditions:<ul><li>
Environment: Hybrid &ndash; When court is in session or on designated in-office days, the paralegal will be on-site (at court or in the office as required). When court is not in session, up to two days per week may be worked remotely, with flexibility as needed. Must remain accessible and responsive during standard business hours, including on remote days.</li><li>
Range of Schedule: Mon &ndash; Fri, 7:00 a.m. &ndash; 8:00 p.m. Flexibility to manage a schedule that includes in-court days, in-office work, and remote work.</li><li>
Travel: Frequent, Must be able to travel throughout Harris County and surrounding counties in the region for court appearances and stakeholder meetings. Occasional statewide travel for training or meetings with DFPS and partner agencies may be required. Must have reliable personal transportation. (Reliable personal transportation, valid Texas Driver License and current Auto Insurance required).</li></ul>
DePelchin is Proud to be an Equal Opportunity Workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
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Court Liaison Paralegal

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Houston, TX pharmacy. This is a full-time position working hours between 8am-8pm CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST. This is a remote work from home position. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.</div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div>Starting salary from $22.00 an hour and up</div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div>#Company Values: Teamwork, Respect, Integrity, Passion</div></div></div>

Pharmacy Technician - Customer Care Specialist

Mustang Cat

Building Texas… Powering the World.
 
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
 
<ul>
<li>️ Now Hiring: VisionLink Specialist</li>
</ul>
(Data Analysis | Equipment Health | Predictive Maintenance)
 The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.
 
The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity
 
<ul>
<li>Why Join Mustang Cat’s Service & Analytics Team?</li>
</ul>
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:
 <ul>
<li>Great Work-Life Balance</li>
<li>Job Stability + Career Growth Opportunities</li>
<li>Comprehensive Benefits Package – Medical, Dental, Vision</li>
<li>401(k) with Employer Match</li>
<li>Tuition Reimbursement & Development Opportunities</li>
<li>Paid Time Off & Holidays</li>
<li>What You’ll Do as a VisionLink Specialist:</li>
</ul>
Key Responsibilities
 VisionLink Customer Support
 <ul>
<li>Provide frontline support for VisionLink-related inquiries from customers and internal teams.</li>
<li>Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.</li>
<li>Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).</li>
<li>Coordinate with Caterpillar technical support when escalation is required.</li>
</ul>
Customer Onboarding & Training
 <ul>
<li>Lead customer onboarding sessions for new machine deliveries.</li>
<li>Conduct virtual or in-person VisionLink training sessions.</li>
<li>Develop quick-reference guides and internal best practices documentation.</li>
<li>Ensure customers understand features including:</li>
</ul>
o Health alerts
 o Utilization tracking
 o Preventive maintenance scheduling
 o Productivity analytics
 o Fuel and idle reporting
 <ul>
<li>Identify opportunities to increase VisionLink subscription penetration.</li>
<li>Support CVA and Services Commitment initiatives through telematics utilization.</li>
</ul>
Internal Dealer Support
 <ul>
<li>Train Sales, Parts, and Service teams on VisionLink capabilities.</li>
<li>Support sales efforts by demonstrating telematics value to prospects.</li>
<li>Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).</li>
<li>Partner with Condition Monitoring Analysts to translate telematics data into customer value.</li>
<li>What We’re Looking For:</li>
<li>Experience in data analytics, data science, or a related analytical role</li>
<li>Strong ability to collect, interpret, and analyze data from multiple sources</li>
<li>Proficiency with Microsoft Office and database systems</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work collaboratively across teams and departments</li>
<li>Strong attention to detail with effective organization and time management skills</li>
</ul>
✅ Additional Helpful Skills: 
<ul>
<li>Associate’s degree or technical certificate in a mechanical, technical, or related discipline</li>
<li>Prior experience as a diesel technician or in a heavy equipment service environment</li>
<li>Experience performing root-cause analysis and identifying machine issues</li>
<li>Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight</li>
</ul>
Check out the Mustang Cat Anthem to see our mission in action!
 
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
 
Mustang Cat is an Equal Opportunity Employer.

VisionLink Support Specialist

Rice University

<div>Special Instructions to Applicants:
All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.
<h2 class="jobSectionHeader">About Rice:
</h2>Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation&rsquo;s top 20 universities by U.S. News &amp; World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities. 
Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice&rsquo;s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name &mdash; RICE &mdash; Responsibility, Integrity, Community and Excellence. 
 
Position Summary:
 
The Administrative Assistant II role provides advanced administrative and operational support to the Office of Admission at Rice University. This position plays a critical role in ensuring the smooth and efficient functioning of daily operations within a fast-paced and service-oriented environment. Reporting to the Deputy Director of Administration and working in concert with an administrative team, the Administrative Assistant II performs complex administrative tasks, manages office calendars and schedules, and assists with the planning and execution of key admission-related processes and events.
Ideal Candidate Statement:
 
The ideal candidate for the Administrative Assistant II position will demonstrate strong organizational skills, attention to detail, discretion, and the ability to manage multiple priorities with minimal supervision. This role requires excellent communication skills and a customer-service mindset, as it serves as a key point of contact for internal and external stakeholders, including prospective students, families, and university partners. The Administrative Assistant II is expected to exercise independent judgment, handle sensitive information with confidentiality, and contribute to a welcoming and inclusive atmosphere aligned with the university's mission.
Workplace Requirements:
 
This position is offered as a hybrid role, combining both in-office and remote work to provide flexibility and support collaboration - typically a rotating schedule of three days in office with two remote. Exceptions to this schedule may include special events, in-person meetings/retreats, or busy times of the year. Per Rice policy 440 , work arrangements may be subject to change.
Hiring Range: $19.90&ndash;$20.30 hourly, non-exempt.
 
*Non-Exempt (hourly) positions under FLSA are eligible for overtime.
Minimum Requirements:
<ul><li>High school diploma or equivalent
</li><li>2+ years&rsquo; experience providing administrative support, preferably in a university setting
<ul><li>In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted
</li></ul></li></ul>Skills:
<ul><li>Proficient administrative skills including calendar management, meeting coordination, and office organization
</li><li>Strong written and verbal communication skills with the ability to interact professionally with a wide range of stakeholders
</li><li>Strong interpersonal skills and a commitment to providing excellent customer service
</li><li>Proficiency in Microsoft Office and Google Suite (Word, Excel, Outlook, PowerPoint) and comfort with learning new software systems
</li><li>Experience with data entry and database management (e.g., CRM systems like Slate or similar platforms)
</li><li>Exceptional attention to detail and a high level of accuracy in all work
</li><li>Ability to prioritize and manage multiple tasks and deadlines
</li><li>Demonstrated discretion and sound judgment when handling confidential or sensitive information
</li><li>Problem-solving skills and the ability to work independently with minimal supervision
</li><li>Flexibility and adaptability to support changing office needs and event-based workloads
</li><li>Team-oriented mindset with the ability to collaborate effectively with colleagues across the division 
 
</li></ul>Preferences:
<ul><li>3+ years of administrative support experience, preferably in a higher education or admission-related setting
</li><li>Familiarity with student information systems or CRM platforms such as Slate, Banner, or Salesforce
</li><li>Experience supporting events or programs, including scheduling, logistics, and vendor coordination 
 
</li></ul>Essential Functions:
<ul><li>Responsible for one or more administrative and business functions, including processing and managing student hire payroll, event management, onboarding coordination, FERPA file requests, and/or expense reporting
</li><li>Serves as a key point of contact for prospective students, families, school counselors, and campus partners by providing timely, accurate, and courteous responses via phone, email, and in-person interactions
</li><li>Greets and assists campus visitors to the Office of Admission and Welcome Center, ensuring a welcoming and professional first impression for campus visit registrants and walk-in visitors
</li><li>Provides high-level administrative support to Office of Admission staff, including managing calendars, scheduling meetings, and preparing communications
</li><li>Supports the planning, coordination, and execution of on-campus and virtual admission events, assisting with registration, guest services, and event logistics&mdash;from daily campus visits to large event days
</li><li>Maintains accurate and confidential records, enters and updates applicant data in internal systems, and assists with the generation of reports and queries
</li><li>Responds to general inquiries about the admission process, policies, and deadlines, and escalates complex issues to the appropriate staff member when necessary
</li><li>Manages the daily operations of the front office, including organizing supplies, maintaining office appearance, and coordinating mail, deliveries, and print materials
</li><li>Assists with onboarding and coordination of student workers and may provide guidance to junior administrative staff as needed
</li><li>Assists with the coordination and logistics of admission-related events, meetings, travel, and special projects 
 
</li></ul>Additional Functions:
<ul><li>Knowledge of university policies, procedures, and organizational structures
</li><li>Ability to draft and edit professional correspondence and documents with minimal oversight
</li><li>Participates in ongoing efforts to improve office workflows, enhance customer service, and support a positive and inclusive work environment
</li><li>Understanding of admissions or enrollment operations and the academic calendar cycle
</li></ul>Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits
Rice Mission and Values: Mission and Values | Rice University
Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University&rsquo;s Human Resources Office via email at facstaffada@rice.edu for support.
 
 
If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.</div>

Administrative Assistant II

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