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customer service coordinator Jobs in Dubai

customer service coordinator

automotive customer experience advisor

Req ID 80988 Dubai, United Arab Emirates,ZF Middle East FZE What's Next? Join ZF! We are SCU Non-Automotive (Strategic Customer Unit), an international team led out of Dubai, with colleagues based in the UK, Germany, and Singapore. We are responsible for developing strategic business ideas within ZF Aftermarket, focussing on non-automotive sectors including Marine, Rail, Defense and Mining.What you can look forward to as an Engineering Co-Op:<ul><li>Learn about the ZF-Aftermarkets products and solutions for Non-Automotive</li><li>Learn about current technologies as well as future fields of growth in this area</li><li>Learn how Multi-National companies develop their long term strategies and fields of growth</li><li>Support developing global training concepts and processes for the key future fields of growth</li><li>Support developing global training assents for key future field of growth</li></ul>Your profile as an Engineering Co-Op:<ul><li>Pursuing Bachelor's degree in engineering or related field required.</li><li>Strong computer skills required; candidate must be proficient in MS-Office Suite, with proficient understanding of MS PowerPoint.</li><li>Must be self-motivated with ability to prioritize and accept direction from multiple sources.</li><li>Must have good interpersonal and communication skills and be able to work in a team environment.</li><li>Fluent in English language.</li></ul> Be part of our ZF team as Intern (m/f/d) - Strategic Customer Unit Non-Automotive and apply now!ContactLucie Radová

Intern (m/f/d) - Strategic Customer Unit Non-Automotive

Robinson & Co (Singapore) Pte Ltd

Overview Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role Procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all Electric vehicles. Manage and maintain the physical parts storage at service location. Liaise with both internal parts stakeholders and with the brands. Create up to date reporting and develop forward stock planning programs. What you will do <ul><li>Monitor sales and assist to achieve branch Net sales and Profits in comparison to targets on daily and monthly basis.</li><li>To order day to day requirement and deliver the parts as per ETA, measured through monthly review report.</li><li>Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations.</li><li>Assist Sales and Service departments to maximise accessories stock.</li><li>Perform team purchase orders, GR, and IV are done on time and as per company standards.</li><li>Procure parts through cost effective method for used vehicle refurbishment which will meet standards.</li><li>Assist team in achieving customer service values in meeting the needs and expectations of the customers.</li></ul> Required skills to be successful <ul><li>Parts Inventory Knowledge</li><li>EV Parts experience</li><li>Excellent communication (written and spoken) & Interpersonal skills</li><li>Good PC skills including proficiency in MS Office, MS Excel & MS Power Point</li></ul> About the team The role will report to the Retail Director and you will be working in a busy warehouse environment. What equips you for the role <ul><li>Diploma in relevant Engineering or equivalent</li><li>5 years in a similar role within automotive and 2 years in supervisor role</li><li>Customer focused and communication skill</li><li>Proficient in Microsoft Office</li></ul> About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle brands.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Parts Advisor Al-Futtaim Automotive BYD

Alba Corporation

<div>We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.
Key Responsibilities
Customer Support &amp; Service Coordination<ul>
<li>
Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>
Requirements:<ul>
<li>
UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
</ul>
Salary &amp; Benefits:<ul>
<li>
Competitive Salary: 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
</ul>
Work Arrangement:<ul>
<li>
Type: Full-time, on-site position</li>
</ul>
Why Join Us? 
Be the voice of a respected automotive brand
 
Enjoy a commission-based role with growth potential
 
Thrive in a team that values professionalism, support, and performance
 
Access continuous training and career progression within a stable group
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</div>

UAE National Call Centre Agent – Automotive Division

Eurodiesel Services LLC

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Job Opportunity: Customer Service Representative Position Type: Full-Time Monthly Salary: AED 3,000 &ndash; AED 5,000Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements:</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul>Requirements:<ul><li>Diploma or Bachelor's Degree in Automobile Engineering</li><li>Minimum 2 years of CSR experience in the automotive industry</li><li>Proficiency in English and Hindi</li><li>Immediate joining preferred</li><li>Candidates on visit visa or with cancellation papers are preferred</li></ul>How to Apply:Interested candidates are encouraged to send their CV to: careers@eurodieselservices.netTake this opportunity to be part of a forward-thinking team. Apply now and drive your career forward with Eurodiesel Services!Note: Only shortlisted candidates will be contacted for further steps.Job Type: Full-time

Customer Service Representative for Automobile Industry

HERE Technologies

Overview What's the role?The Team :We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It's highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we'd love to talk with you.The Role :As a Technical Customer Succes Manager, you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE's technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You'll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.

Technical Customer Success Manager - Automotive

Alba Corp

Customer Support &amp; Service Coordination
<ul>
<li>Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
Collaboration &amp; Communication
<ul>
<li>Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
Performance &amp; Reporting
<ul>
<li>Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>

Takumi Motors

Job Summary:The Automotive Service Advisor acts as the communication link between customers and the workshop. They are responsible for understanding the customer's vehicle issues, coordinating with technicians, preparing repair orders, and ensuring the customer receives clear updates and excellent service throughout the repair process.Key Responsibilities:<ul><li>Greet customers and understand their service needs through clear communication and effective questioning.</li><li>Create detailed and accurate repair orders and job cards.</li><li>Advise customers on necessary and recommended services or repairs.</li><li>Coordinate with workshop technicians to determine vehicle issues and job status.</li><li>Provide timely updates to customers about service progress, costs, and delivery times.</li><li>Prepare cost estimates and obtain customer approvals before proceeding with work.</li><li>Conduct follow-up calls post-service to ensure customer satisfaction.</li><li>Handle customer queries, complaints, and ensure resolution in a professional manner.</li><li>Maintain accurate customer and vehicle service records.</li><li>Promote additional products or services (e.g., oil change packages, seasonal checks) when appropriate.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor or similar role in the automotive industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Technical knowledge of vehicle systems is an advantage.</li><li>Proficiency in using service management software.</li><li>Customer-first attitude with a focus on satisfaction and quality.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (required).</li><li>Technical training or certification in automotive services (preferred).</li><li>Valid UAE driving license.</li></ul>Key Skills:<ul><li>Customer service &amp; sales orientation</li><li>Problem-solving</li><li>Multitasking under pressure</li><li>Attention to detail</li><li>Team collaboration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Experience do you have in Customer handling?</li><li>How many years of experience do you have with Automotive?</li><li>Do you have previous experience in a Multibrand Workshop as a Service Advisor?</li></ul>Application Deadline: 15/11/2025Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

Explore 10000+ Automotive customer experience advisor in Dubai this November. Find roles across top companies and apply now to boost your career.

10000 automotive customer experience advisor jobs IN Dubai

Intern (m/f/d) - Strategic Customer Unit Non-Automotive

Parts Advisor Al-Futtaim Automotive BYD

UAE National Call Centre Agent – Automotive Division

Customer Service Representative for Automobile Industry

Technical Customer Success Manager - Automotive

UAE National Call Centre Agent – Automotive Division

Automotive Service Advisor