guest experience supervisor Jobs in Riyadh

guest experience supervisor

purchasing supervisor

sales supervisor

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banquet supervisor

Crowne Plaza Hotel

<div>Key Responsibilities:

Supervise and coordinate the setup and execution of all banquet events, including weddings, meetings, conferences, and private functions.

Ensure banquet rooms are properly set according to event function sheets and guest requirements.

Lead and support the banquet service team to deliver exceptional service.

Maintain constant communication with the kitchen, event planners, and other departments to ensure seamless event execution.

Monitor service quality during events and resolve any guest concerns or issues promptly.

Oversee the breakdown and clean-up of event spaces, ensuring all equipment is properly stored and spaces are reset as needed.

Train, schedule, and guide banquet staff to maintain service standards and operational efficiency.

Ensure compliance with health, safety, and hygiene regulations.

Assist in inventory control, stock ordering, and equipment maintenance.

Report any maintenance or equipment issues to the appropriate department.
Qualifications &amp; Skills:

Diploma or degree in Hospitality Management or related field is preferred.

2&ndash;3 years of experience in banquet operations, with at least 1 year in a supervisory role.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Ability to manage multiple events simultaneously under pressure.

Strong attention to detail and organizational skills.

Flexibility to work evenings, weekends, and holidays based on event schedules.

Knowledge of event planning and basic audiovisual equipment is a plus.
Preferred Attributes:

Guest-focused and service-oriented mindset.

Calm and confident under pressure.

High energy, professional demeanor, and hands-on leadership style.

Ability to adapt quickly to changing event needs and last-minute adjustments.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Banquet Supervisor

Holiday Inn

<div>Your day to day 
1. To ensure all Management decisions are implemented. Advise Management of all events and make recommendations. Responsible for the day-to-day operations of the outlet. 
2. To ensure that the physical appearance of the Outlet is kept up to standard, initiate maintenance requests, specify urgency and personally follow up. 
3. To ensure all side duties are carried out as specified in the Outlet manual. 
4. To be sure that the Outlet is under control during the absence of the Manager. 
5. Maintain personal hygiene and appearance including uniform as per IHG policy. 
6. Ensure Buffet service, food service &amp; Beverage service are running as per IHG standards. 
7. Any other reasonable duties assigned by Management. 
8. To make sure that outlet is running as a separate profit center from other outlets to achieve forecasted revenue and control expenses. 
9. To understand and abide by rules, regulations, safety, and fire procedures contained in the Employee Manual. 
10. Ensure all staff wears the correct uniform attire and name badges. 
11. To be punctual, efficient, and courteous, assuming a pleasant and helpful attitude towards each guest, never speaking in a loud voice to other employees. To constantly strive to give excellent and friendly service, making a point of greeting guests when in the Outlet. 
12. Ensure that all customers are satisfied by taking their feedback directly.
 
13. Ensure that you hold daily briefings of employees to discuss daily specials, the chief&rsquo;s recommendations, and other operational matters. 
14. Supervise the service and delivery of menu items in restaurants, ensuring high quality and consistency. 
15. Resolve all complaints during the shift and proceed with IHG standard procedure for further follow up 
16. Restaurant supervisor will be responsible for the cashiering aspect of the restaurant.
 
17. Control stock and monitor security procedures 
18. Ensure that all BEOs are printed, checked, and prepared.
 
o Communicate with all related departments to ensure all BEOs inquiries are met. 
19. Supervise outlet service to be up to IHG standards 
20. Print out the guest escorting sheet/guest in-house list, the package allowance 
 
What we need from you<div> 
<ul><li>In-house interaction with customers, employees, and third parties that reflects highly on the hotel, the brand, and the company.</li><li>Beverage awareness certification and/or food service permit or valid health/food handler card as required by a local government agency.</li><li>Problem-solving and training abilities.</li><li>Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
</li><li>In the absence of a manager conducts shift briefings to ensure hotel activities and operational requirements are known
</li><li>Monitor standards of guest facilities and services</li><li>Assist with menu and beverage list creation</li><li>Works with a superior on manpower planning and management needs</li><li>Works with a superior in the preparation and management of the department&rsquo;s budget</li><li>To create a high morale level among the department staff.</li><li>To be aware of house rules, set an example in enforcing them, and encourage other employees to do the same.</li><li>Ensure that all areas of responsibility are properly staffed, supervised, and operating smoothly taking into account public holidays, days off, etc.</li><li>Schedule staff in accordance with Management guidelines and the business trend to ensure high productivity and maximum output.</li><li>Conduct training courses for new employees and regular refresher courses for existing employees.</li><li>Assist in the building of an efficient team of employees, taking interest in their welfare, safety, training, and career development.</li><li>Carries out various functions such as employee orientation, coaching, counselling, and disciplinary action as and when required by following company policies and procedures under the guidance of Personnel and Training.</li></ul></div> 
 
How do I deliver this? 
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels
<ul><li>True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</li></ul>
<ul><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay</li></ul>
<ul><li>True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs</li></ul>
<ul><li>True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>

There&rsquo;s so much more to the job than we can capture here. It&rsquo;s simply about creating great experiences, doing the right thing, and understanding people.

What we offer 
We&rsquo;ll reward all your hard work with a great salary and benefits &ndash; including a uniform, a great room discount, and superb training.

Join us and you&rsquo;ll become part of the family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Banquet Supervisor (Arabic Speaker)

VOCO

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.

We&rsquo;re growing; grow with us.

Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

Key Responsibilities
<ul>
<li>Oversee and manage all aspects of banquet operations, including setup, service, and breakdown of events.</li>
<li>Ensure high standards of guest satisfaction and service excellence in all banquet functions.</li>
<li>Coordinate closely with the Events Sales, Culinary, and Stewarding teams to ensure smooth event execution.</li>
<li>Supervise and train banquet staff, ensuring they follow service standards and brand guidelines.</li>
<li>Prepare and manage departmental budgets, forecasts, and cost control measures.</li>
<li>Review function sheets and conduct pre-event meetings to communicate event details to the team.</li>
<li>Maintain inventory of equipment and supplies; ensure proper maintenance and cleanliness of banquet areas.</li>
<li>Handle guest feedback promptly and professionally, ensuring continuous improvement.</li>
<li>Uphold IHG and voco brand standards, promoting a fun, professional, and guest-focused culture.</li>
</ul>
Key Requirements
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.</li>
<li>Minimum 3&ndash;5 years of experience in banquet or event operations within a 4 or 5-star hotel environment.</li>
<li>Strong leadership and people management skills with a hands-on approach.</li>
<li>Excellent communication, organizational, and problem-solving abilities.</li>
<li>Proven ability to manage multiple events simultaneously and maintain attention to detail.</li>
<li>Financial acumen and understanding of P&amp;L management.</li>
<li>Flexibility to work evenings, weekends, and holidays based on business needs.</li>
<li>Positive attitude with a passion for delivering memorable guest experiences &mdash; the voco way!</li>
</ul>
In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the voco Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Banquet Operation Manager - voco® Riyadh

PepsiCo

<div>Overview :

We Are PepsiCo<div></div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039; and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.<div></div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.<div></div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.<div></div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/<div></div><div> 
Join PepsiCo, dare to transform.</div> 
<div></div>
Responsibilities:
<div>
JOB PURPOSE 
As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales,
 
achievement of distribution targets, implementation of agreed merchandising standards, collection of
 
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
 
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
 
addition to these duties the Pre-seller will also provide his supervisor with latest market information in order
 
to develop any sales opportunities. The Pre-seller will be required to attend training courses designed to
 
improve levels of professionalism and customer service. The Pre-seller is required to complete a daily
 
debriefing with his supervisor.</div><div></div><div> 
PRINCIPAL ACCOUNTABILITIES 
&#61623; Sell the full range of products to an agreed list of customers. Sales will be measured against previously
 
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
&#61623; 
The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily
 
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The
 
supervisor will review the actual customers visited daily during the daily debriefing sessions. 
&#61623; Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
 
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
 
must be reported at the earliest opportunity to the supervisor.
&#61623; 
Supply ready to ship customer orders on time. Full details including delivery arrangements to be included
&#61623; 
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
 
stock problems are kept to a minimum.
&#61623; 
The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by
 
the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree
 
with the supervisor the arrangements planned in the outlets with the support.
&#61623; 
Advise the supervisor of any relevant competitor activity taking place in the area served. 
&#61623; Daily reconciliation of all cheques, cash &amp; credit sales.
&#61623; 
Staff are always to be neatly groomed and presentable. 
&#61623; Maintain a high standard of driving and obey the driving regulations.
&#61623; 
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure performance. Failure to deliver
 
consistently the results required will lead to disciplinary action.
&#61623; 
Key Performance Indicators. (KPI&rsquo;s) 
EXPERIENCE / COMPETENCIES REQUIRED</div>
Qualifications:
<div>
EXPERIENCE / COMPETENCIES REQUIRED 
&#61623; Diploma or bachelor&rsquo;s degree or Equivalent.
&#61623; 
1 to 3 years&rsquo; Experience in Sales &amp; Account building 
&#61623; Communication skills
&#61623; 
Negotiation skills
&#61623; 
Conflict Management</div><div>
&#61623; Sales Planning</div><div>
&#61623; Basic accounting skills</div></div>

Presell

Marriott International

<div>Additional Information 
Job Number25163907 
Job CategorySales &amp; Marketing 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Sales Coordinator

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
 </li>
 <li>
 Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
 </li>
 <li>
 Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
 </li>
 <li>
 Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
 </li>
 <li>
 Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
 </li>
 <li>
 Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 BSc in Electrical/Mechanical Engineering is a must
 </li>
 </ul>
 
 
 Experience
 
 :
 
 <ul>
 <li>
 5-7 years in an overall Restaurants Maintenance background
 </li>
 <li>
 Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps
 </li>
 <li>
 Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
 </li>
 <li>
 Valid KSA driving license
 </li>
 </ul>
</div>

Maintenance Supervisor (Saudi Nationals)

ARABIAN BUILDING SUPPORT & REHABILITATION CO. LTD.

Job Vacancy &ndash; Site SupervisorWe are currently looking to fill the position of Site Supervisor. Experience in the construction or contracting field is preferred.Requirements:<ul><li>Educational Qualification: Diploma or Bachelor's degree in Civil Engineering.</li><li>Previous experience in site supervision and construction projects is preferred.</li><li>Ability to oversee work progress and coordinate between different teams on-site.</li></ul>Application Deadline: October 20, 2025Job Type: Full-timePay: &#65020;3,900.00 per monthApplication Question(s):<ul><li>Salary: SAR 3,900/month Please confirm if this salary is suitable for you</li><li>Do you hold a Bachelor's or Diploma degree in Civil Engineering</li></ul>

Site Supervisor

Explore 74+ Banquet supervisor in Riyadh this November. Find roles across top companies and apply now to boost your career.