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behavioral health case manager (disease management) Jobs in Kansas City

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behavioral health case manager disease management

Serve the World

<p><b>Job Summary</b></p><p><b>Office Manager (Part-Time)About Serve the World</b></p><p>Serve the World helps students and families experiencing homelessness and housing instability move toward long-term stability through case management, resource navigation, and community partnerships.</p><p><b>Position Summary</b></p><p>The Office Manager reports to the Executive Director and is responsible for supporting the day-to-day administrative, operational, communication, and financial support needs of the organization. This position works in collaboration with the Executive Director, Program Director, Grant Manager, board members, volunteers, vendors, and community partners to support efficient operations and organizational effectiveness. This role may expand as organizational needs and funding allow.</p><p><b>Primary ResponsibilitiesAdministrative &amp; Office Support</b></p><ul><li>Maintain organizational files, records, and administrative systems.</li><li>Support scheduling, meeting preparation, and organizational correspondence.</li><li>Monitor office supplies, equipment, and operational needs.</li><li>Assist with data entry and record management.</li><li>Assist with invoice processing, expense tracking, receipt collection, and basic financial recordkeeping.</li><li>Support staff with purchase requests, reimbursement documentation, and financial paperwork.</li></ul><p><b>Communications &amp; Information Management</b></p><ul><li>Support website updates and ensure information remains current.</li><li>Coordinate social media and communication requests by gathering information from appropriate staff and partners.</li><li>Assist with newsletters, announcements, and organizational communications.</li><li>Help maintain contact lists and communication databases.</li></ul><p><b>Event &amp; Program Support</b></p><ul><li>Assist with program events, volunteer activities, workshops, and community outreach efforts.</li><li>Coordinate event logistics, registrations, materials, and supplies.</li><li>Support the distribution of program resources, donated items, and supplies.</li><li>Assist with event setup, breakdown, and follow-up activities.</li></ul><p><b>Volunteer &amp; Community Support</b></p><ul><li>Assist with volunteer communication, scheduling, and tracking.</li><li>Support volunteer onboarding and engagement activities.</li><li>Help maintain positive relationships with community partners and vendors.</li><li>Provide support for organizational and community initiatives.</li></ul><p><b>Organizational Support</b></p><ul><li>Assist staff with administrative and operational projects.</li><li>Support board and committee meeting logistics as requested.</li><li>Perform other duties as assigned by the Executive Director.</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma required; associate degree or relevant experience preferred.</li><li>Experience in administrative support, office management, nonprofit operations, or related work.</li><li>Strong organizational and communication skills.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Experience with Microsoft Office, Google Workspace, project management systems, HR/payroll systems, Canva and database management platforms.</li><li>Basic bookkeeping, financial tracking, or accounts payable experience preferred.</li><li>Commitment to Serve the World's mission and values.</li></ul><p><b>Work Schedule &amp; Environment</b></p><p>This is a part-time hybrid position with flexible scheduling based on organizational needs, events, and operational priorities. Occasional evening or weekend activities may be required.</p><p><b>Physical Requirements</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p><ul><li>Ability to travel locally for meetings, home visits, school visits, community events, and organizational activities.</li><li>Ability to participate in program activities, community engagement efforts, and organizational events.</li><li>Ability to lift and carry up to 25 pounds regularly and up to 50 pounds with assistance.</li><li>Ability to utilize standard office technology and communication tools.</li><li>Ability to assist with the movement and distribution of program materials, donated goods, event supplies, and organizational resources as needed.</li></ul><p><b>Compensation</b></p><p>This is a part-time position. Compensation will be based on experience and organizational needs.</p><p><b>Benefits</b></p><p>Benefits may include:</p><ul><li>Flexible hybrid work environment</li><li>Professional development opportunities</li><li>Mileage reimbursement for approved organizational travel</li><li>Technology and equipment necessary to perform assigned duties</li><li>Additional benefits as approved by the Board of Directors and outlined in current personnel policies.</li></ul><p><b>Employment At-Will</b></p><p>Employment with Serve the World is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, subject to applicable law.</p><p><b>How to Apply</b></p><p>To apply, please submit your resume and cover letter to <b>hiring@servetheworldkc.org</b></p><p>Pay: $24.00 - $28.90 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Professional development assistance</li></ul><p>Work Location: Hybrid remote in Kansas City, MO 64131</p>

Administrative Assistant/Office manager

Confidential

<p>The Military and Disability Client Services Coordinator provides compassionate, professional support to military service members, veterans, military families, and individuals with disabilities. This role helps clients access available programs, benefits, community resources, and support services while ensuring their needs are addressed with respect, confidentiality, and efficiency.</p><h3>Key Responsibilities</h3><ul><li>Serve as the primary point of contact for military-affiliated clients and individuals with disabilities.</li><li>Assess client needs and connect them with appropriate programs, benefits, and community resources.</li><li>Assist clients with completing applications, forms, and required documentation.</li><li>Coordinate referrals to healthcare, employment, education, housing, financial assistance, and other support services.</li><li>Maintain accurate and confidential client records and case documentation.</li><li>Monitor client progress and provide follow-up support to ensure services are effective.</li><li>Collaborate with internal departments and external organizations to coordinate care and resources.</li><li>Educate clients about available benefits, accommodations, and support programs.</li><li>Advocate for clients while ensuring compliance with applicable laws, regulations, and organizational policies.</li><li>Prepare reports and maintain records of client services and program outcomes.</li></ul><h3>Qualifications</h3><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred.</li><li>Experience working with veterans, military families, individuals with disabilities, or in human services is preferred.</li><li>Knowledge of community resources and government assistance programs is an asset.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Proficiency with Microsoft Office and case management or client database systems.</li></ul><h3>Required Skills</h3><ul><li>Client advocacy</li><li>Case coordination</li><li>Customer service</li><li>Communication and active listening</li><li>Problem-solving</li><li>Recordkeeping and documentation</li><li>Organization and time management</li><li>Cultural competence and sensitivity</li><li>Confidentiality and professionalism</li><li>Collaboration and teamwork</li></ul><h3>Working Conditions</h3><ul><li>Office, nonprofit, healthcare, government, or remote/hybrid environment depending on the employer.</li><li>Full-time position with occasional travel to community events or client appointments.</li><li>Regular interaction with clients, service providers, and partner organizations.</li></ul>

Military and Disability Client Services Coordinator

Chateau Avalon

<p><b>Job Summary</b></p><p>We are seeking an energetic and dynamic Spa Manager to lead our brand new spa facility with passion and professionalism. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and recruit and manage a talented team of staff members. Your leadership will drive the success of the spa by maintaining high standards of service, operational efficiency, and staff development. This is an exciting opportunity for a motivated individual with a strong background in hospitality, management, and customer service to create a welcoming environment that promotes relaxation and well-being.</p><p><b>Duties</b></p><ul><li>Lead and supervise all spa operations, ensuring seamless delivery of services and guest satisfaction</li><li>Manage staff scheduling, shift management, and staff supervision to maintain optimal team performance</li><li>Coordinate events management including special promotions, wellness workshops, and private functions at the spa or event venue</li><li>Maintain high standards of customer service by training staff in guest services and hospitality best practices</li><li>Ensure compliance with health, safety, and sanitation regulations; implement first aid and CPR procedures when necessary</li><li>Utilize Vagara spa software for scheduling, booking management, and back of house</li><li>Develop and implement operational policies that enhance efficiency while fostering a positive team environment</li><li>Manage guest inquiries, feedback, and complaints with professionalism to uphold the spa&rsquo;s reputation</li><li>Collaborate with other departments such as housekeeping or the events team to enhance overall guest experience</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in spa management or hospitality leadership roles such as assistant manager or resort experience</li><li>Strong background in events management and managing large-scale functions or special events at an event venue</li><li>Demonstrated leadership skills with experience supervising teams and making managerial decisions confidently</li><li>Excellent communication skills for team management, staff supervision, and guest interactions</li><li>Proficiency in Microsoft Office applications including Word, Excel, PowerPoint for report writing and operational planning</li><li>Experience in budgeting, cash handling, and operational management within a hospitality or resort setting</li><li>Knowledge of health &amp; safety protocols including first aid and CPR certification preferred</li><li>Technical proficiency with spa equipment or related hospitality technology systems is advantageous</li><li>Previous experience in restaurant or resort environments highly desirable</li><li>Ability to manage multiple priorities efficiently while maintaining attention to detail</li></ul><p>Join us to lead a vibrant team dedicated to delivering exceptional wellness experiences! We value energetic leaders who thrive on creating memorable moments for our guests while fostering a supportive environment for staff growth. This role offers the chance to make a meaningful impact within a thriving hospitality setting, where your leadership can truly shine!</p><p>Pay: From $45.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Spa Manager

Family Dollar

<div><div><div><p>We&rsquo;re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:</p></div><div><ul><li><p>
Assist with store functions and day-to-day store activities</p></li></ul></div><div><ul><li><p>
Help customers in a positive, approachable manner and address any questions or concerns they may have</p></li></ul></div><div><ul><li><p>
Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained</p></li></ul></div><div><ul><li><p>
Perform opening and closing procedures as needed</p></li></ul></div><div><ul><li><p>
Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities</p></li></ul></div><div><ul><li><p>
Maintain promotional effectiveness of store-front fixtures and displays</p></li></ul></div><div><ul><li><p>
Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention</p></li></ul></div><div><ul><li><p>
Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards</p></li></ul></div><div><ul><li><p>
Protect and secure all company assets, including store cash</p></li></ul></div><div><ul><li><p>
Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures</p></li></ul></div><div><ul><li><p>
Help the Store Manager supervise, train, and develop Store Associates</p></li></ul></div><div><ul><li><p>
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders</p></li></ul></div><div><ul><li><p>
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable</p></li></ul></div><div><ul><li><p>
Other duties as assigned*</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience:</b></p></div><div><ul><li><p>
High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required</p></li></ul></div><div><ul><li><p>
Store management experience in retail, grocery, or drug store environment is preferred</p></li></ul></div></div><div><div><ul><li><p>
Must be able to lift up to 55 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting</p></li></ul></div><div><ul><li><p>
Strong communication, interpersonal, and written skills are required</p></li></ul></div><div><ul><li><p>
Ability to work in a high-energy, team environment is required</p></li></ul></div><div><ul><li><p>
Exceptional customer service, organizational, and communication skills are required</p></li></ul></div><div><ul><li><p>
Strong problem solving and decision-making skills are required</p></li></ul></div><p></p><div><p><b><br>
Perks and Benefits:</b><br>
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:</p></div><div><ul><li><p>
Employee Assistance Program</p></li></ul></div><div><ul><li><p>
Retirement plans</p></li></ul></div><div><ul><li><p>
Educational Assistance</p></li></ul></div><div><ul><li><p>
And much more!</p></li></ul></div><p></p><div><p><i><br>
We are an equal opportunity employer committed to </i><i>complying with</i><i> the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.</i></p></div><div><p><i>
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. </i><i>This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at </i><i>our</i><i> discretion.</i><i> </i><i>Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.</i></p></div><p></p><div><p><i><br>
Please note, this job description is not a contract of employment and may be </i><i>modified</i><i> to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may </i><i>terminate</i><i> the employment relationship at any time, with or without cause or notice.</i></p></div></div><p></p>
Full time<p></p>
8059 Main Street,Ray City,Georgia 31645-7719<p></p>
33705<p></p>
Family Dollar<p></p><p><i>
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is situated to provide certain detailed background information necessary to obtain a license to sell alcoholic beverages / tobacco </i><i>products. Failure</i><i> to comply and/or qualify for such license can lead to demotion or separation of employment.</i></p></div>

Assistant Manager II

Masters Transportation

<div><div><b>Why Join Our Team?</b></div><div>
At Master's, we are in the business of moving people forward, not only in vehicles but also in their careers. We are a fast-growing, innovative transportation company seeking individuals who align with our company values of pursuing excellence, operating with high integrity, having a positive attitude, and being solutions-oriented. In our recently expanded headquarters in Kansas City, our employees conduct their work in a 40-acre, state-of-the-art, climate-controlled facility. We take pride in how we conduct business, and our leadership team values and supports employee growth and advancement, fostering a positive work environment maximized on success. For people looking to build their skills, advance their careers, and grow in their professions, now is the perfect time to be a part of Master's Transportation.</div><div></div><div><b><br>
Benefits:</b></div><ul><li>
Generous Paid Leave and 12 Paid Holidays.</li><li>
Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.</li><li>
401(k) with company match.</li><li>
Flexible Spending and Health Savings Accounts.</li><li>
Discounts on travel, entertainment and more.</li><li>
Investment in Employee Development</li></ul><div></div><div><b><br>
This position is eligible for a sign-on bonus</b></div><div><b>
Classification</b>: Non-Exempt/Hourly. <i>Pay rate depends on several factors, including but not limited to: licenses, certifications, training, skills, and experience.</i></div><div></div><div><b><br>
Reports To:</b> Service Manager</div><div>
 <b>Position Type:</b> Full Time</div><div><b>
Work Schedule: </b>Monday-Friday 7am-4pm or 10am-7pm</div><div><b>
Work Location:</b> Headquarters, Kansas City, MO</div><div><b>
Job Summary:</b></div><div>
The Automotive Technician III is a senior-level role responsible for performing advanced diagnostics, heavy-line repairs, and specialized mechanical services on a variety of vehicles, with a focus on diesel engines. This position is purely focused on hands-on technical work, tackling the most complex challenges, including intricate electrical and drivability issues, diesel systems, and heavy-duty components. The Technician III ensures all repairs are performed with precision, efficiency, and to the highest standard of quality.</div><div><b>
Responsibilities:</b></div><ul><li>
Focuses on purely mechanical repair and diagnostics.</li><li>
Perform heavy-line repair services, including engine and transmission work.</li><li>
Conduct complex drivability diagnostics and repairs.</li><li>
Diagnose and repair intricate electrical systems.</li><li>
Perform full diagnostics and repairs on auto HVAC systems.</li><li>
Complete in-depth maintenance and repairs on diesel engines.</li><li>
Service heavy-duty braking systems and heavy-duty steering and suspension systems.</li><li>
Perform precise vehicle alignments.</li><li>
Handle welding and exhaust repair tasks as needed.</li><li>
Conduct detailed multi-point inspections to identify all necessary repairs.</li><li>
Perform vehicle upfitting and modification for special projects.</li><li>
Examine customer vehicles to identify necessary repairs and maintenance.</li><li>
Document all services performed accurately and efficiently.</li><li>
Effectively utilize available technologies to diagnose and repair vehicles.</li><li>
Maintain an organized, clean, and safe work area.</li><li>
Participate in required training to stay current with new technology.</li><li>
Record all hours worked accurately in the company timekeeping system.</li><li>
Follow all company policies, procedures, and safety regulations.</li></ul><div><b>
Competencies:</b></div><ul><li>
Time management</li><li>
Able to use a computer or tablet</li><li>
Customer Service</li><li>
Problem-Solving</li><li>
Advanced Technical Skills</li><li>
Sense of Urgency</li><li>
Self-Development</li><li>
Innovation</li></ul><div>
</div><div><b>
Supervisory Responsibilities:</b></div><div>
None</div><div>
</div><div><b>
Physical Demands:</b></div><ul><li>
May work indoors or outdoors, but more commonly work indoors.</li><li>
Are often exposed to hazardous situations, conditions, and equipment that result in cuts, bruises, or minor burns.</li><li>
Work inside enclosed vehicles, such as buses and vans. Often working in cramped workspaces underneath vehicles that require getting into awkward positions.</li><li>
Regularly wear protective gear, such as goggles or earplugs.</li><li>
Are exposed to contaminants, such as antifreeze and chemical degreasers, on a daily basis.</li><li>
Are exposed to sounds and noise levels that are distracting and uncomfortable on a daily basis.</li><li>
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.</li><li>
The employee must occasionally lift or move products and supplies, up to 50 pounds.</li></ul><div>
</div><div><b>
Required Education and Experience:</b></div><ul><li>
Seven or more years of job experience as an Automotive Service Technician.</li><li>
Diesel engine training &amp; experience</li><li>
Must have most tools to complete jobs.</li></ul><div>
</div><div><b>
Preferred Education/Experience/Certifications:</b></div><ul><li>
ASE certifications are a plus.</li><li>
DOT inspection license is a plus.</li><li>
MVI license is a plus.</li><li>
A/C certification is a plus.</li><li>
Class B CDL with passenger endorsement, or able to obtain in 6 months.</li><li>
Bilingual English/Spanish.</li></ul><div>
</div><div><b>
Travel Requirements</b></div><div>
None</div><div>
</div><div><b>
Other Duties</b></div><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</div><div><b>
AAP/EEO Statement</b></div><div>
Master&rsquo;s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.</div><div>
</div><div>
The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.</div></div><div></div>

Automotive Service Technician III

Evernorth

<p><br /><strong>Job Overview</strong><br /><br /><br /><strong>Job Title:</strong> <strong>Remote Customer Service Representative</strong><br /><br /><strong>Company:</strong> <strong>Evernorth</strong> (a division of The Cigna Group)<br /><br /><strong>Location:</strong> <strong>Remote (United States)</strong><br /><br /><strong>Employment Type:</strong> <strong>Full-time</strong><br /><br /><strong>Salary:</strong> <strong>$25 - $35 USD per hour</strong><br /><br /><br />Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively.<br /><br /><br /><br /><strong>Responsibilities</strong><br /><br /><br />As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include:<br /><br /><br />• Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.<br /><br />• Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.<br /><br />• Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.<br /><br />• Maintaining detailed and precise records of all customer interactions and transactions in our company database.<br /><br />• Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.<br /><br />• Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.<br /><br />• Consistently meeting or exceeding established performance metrics and quality assurance standards.<br /><br /><br /><br /><strong>Qualifications</strong><br /><br /><br />To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include:<br /><br /><br />• Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.<br /><br />• Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.<br /><br />• Strong active listening and problem-solving abilities, with a genuine desire to help others.<br /><br />• A high degree of professionalism, patience, and empathy when dealing with sensitive situations.<br /><br />• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.<br /><br />• Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.<br /><br />• The ability to work independently and as part of a collaborative team in a remote setting.<br /><br />• A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.<br /><br /><br /><br /><strong>What We Offer</strong><br /><br /><br />• A competitive hourly wage of <strong>$25 - $35 USD</strong>.<br /><br />• The flexibility and convenience of a fully remote, full-time position.<br /><br />• The opportunity to build a rewarding career within a leading global health services organisation.<br /><br />• A supportive and inclusive team culture that values collaboration and professional growth.<br /><br />• Meaningful work that directly contributes to improving the health and well-being of our customers.<br /><br /> </p>

Remote Customer service

Kansas City Public Library

<div>Description:
<p>
Responsible for administration and oversight of Marketing and Communications function and success. In close consultation with the Sr. Director of Marketing and Communications - plans, coordinates, supervises and evaluates library marketing, communications, public relations, and community programming initiatives. Responsible for leading the creation and development of multiple topics and categories to be featured on websites and in printed materials.</p><p>
This is a full-time, exempt position with a starting salary of<b> $93,007,</b> plus excellent benefits .</p><p><b>
Job Duties (Essential Functions)</b></p><ul><li>
Manages a multifaceted department, including: managing budgets and ensuring compliance with procurement and other financial policies; supervising staff and conducting performance reviews; establishing departmental procedures and work routines; and ensuring successful and timely completion of projects, etc.</li><li>
Acts as backup to Sr. Director of Marketing &amp; Communications ensuring continuity of program function and success.</li><li>
Develops outcome based, mission driven marketing and programming initiatives, and evaluates efforts to determine effectiveness.</li><li>
Acts as first point of contact with news media and coordinates Library&rsquo;s work with the media. Develops relationships with local and national media to promote Library services.</li><li>
Develops marketing strategies, action plans and programs for system-wide public information, promotion, and publications.</li><li>
Assumes overall responsibility for marketing all Library programs and services, internally and externally.</li><li>
Ensures promotion of Library programs and exhibits through onsite signage and external marketing.</li><li>
Supervises a project manager, digital content specialist, graphic design and writing teams.</li><li>
Undertakes special projects as assigned and works closely with the Project Managers from various departments.</li><li>
Plan and coordinate design of publications and marketing materials, produced by internal staff and external contracted services, to ensure appropriate promotion and awareness of Library products and services, including graphic design and signage.</li><li>
Design and direct public relations efforts to achieve marketing goals in terms of image and communication to the Library&rsquo;s various public audiences with significant emphasis placed on media and internal relations.</li><li>
Contributes to the Library website&rsquo;s design, development, and updates, working closely with the Digital Branch Manager, sharing feedback to improve website.</li><li>
Build a sense of teamwork and cooperation within the Marketing and Web Design teams and other library staff.</li><li>
Keeps abreast of current trends and developments in profession.</li></ul>
Requirements:
<ul><li>Demonstrated commitment to fulfilling the mission of the Kansas City Public Library.</li><li>
Demonstrated ability to interact successfully with staff and public in a large public service organization.</li><li>
Demonstrated team management skills, including the ability to organize work effectively, lead and direct personnel, and plan and execute programs and activities.</li><li>
Considerable knowledge of the principles and practices of marketing, communications, and public relations.</li><li>
Considerable knowledge of media communication techniques and publications.</li><li>
Demonstrated experience with the design and execution of targeted cultural, academic or community programming initiatives for various audiences and groups.</li><li>
Superior writing and public speaking ability.</li><li>
Proven skills in goal identification and achievement; strategic planning and organization of multiple projects.</li><li>
Advanced computer skills related to the position, including but not limited to mastery of Microsoft Office Suite.</li><li>
Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.
</li></ul><p><b>Required Education and Experience</b></p><ul><li>
Bachelor's degree marketing, communications, business administration or another field with over 6 years of progressively responsible related experience.</li><li>
Over 5 years experience supervising a marketing team.</li><li>
Other equivalent combinations of education and experience will be considered.</li></ul><p><b>
Work Environment</b></p><p>
Work is performed at the Library&rsquo;s Administrative Annex and Library Branches throughout the district. Primary workspace is shared with co-workers in an office environment, other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.</p><p><b>
Other Duties</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p><i>
The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.</i></p><p></p><p><b><br>
How to Apply</b></p><p>
Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The</p><p>
application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application.</p><p>
All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.</p><p>
Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.</p></div>

Sr. Manager of Marketing & Communications

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