bilingual project manager (clinical research coordinator), pediatric children's health services rese

bilingual retail store associate (spanish)

bilingual project manager (clinical research coordinator), pediatric children's health services rese Jobs in Indianapolis

bilingual retail store associate (spanish) Jobs in Indianapolis

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care coordinator Jobs in Indianapolis

customer care coordinator

customer service agent full time Jobs in Indianapolis

customer service agent full time

bilingual customer service representative

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full Time , Entry Level
 <br/>
 <br/>
 Department: Customer Service
 <br/>
 <br/>
 CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 <strong>
  Skills and attributes for success:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reply to calls and emails from the public on housing and FHA mortgages
  </li>
  <li>
   Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
  </li>
  <li>
   Document your communications in our database
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bilingual and fully fluent in English and Spanish (both written and verbal)
  </li>
  <li>
   High School diploma or General Educational Development (GED) certificate
  </li>
  <li>
   Minimum of two (2) years of customer service, call center, or contact center work history
  </li>
  <li>
   Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ideally, you will also have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to follow policies, procedures, and regulations
  </li>
  <li>
   Ability to navigate a content management system, other applications and related web sites
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent customer service, dependability and time management skills
  </li>
  <li>
   Keyboarding proficiency of at least 40 words per minute
  </li>
  <li>
   Call Center (omnichannel) background a plus
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment:
  <br/>
 </strong>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 <strong>
  We care about our employees. Therefore, we offer a comprehensive benefits package.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Phone: +1 (888) 680-5916
 <br/>
 <br/>
 Email: info@cgsfederal.com
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Bilingual Customer Service Representative

EZCORP, Inc.

<div>Address: 5318 W. 38th St. Indianapolis, Indiana 46254<p></p><p>
Brand: EZPawn</p><p></p><p><b>
Pay range is based on experience from $13.00/hr to $15.00/hr</b></p><p></p><p>
We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!</p><p></p><p>
Hiring immediately for Retail Sales Associates / Retail Customer Service!</p><p><b>
Working for EZCORP is not just a job; it is a career</b>! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.</p><p></p><p>
Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!</p><ul><li>
Start your career as a Trainee in our 5-week paid training program and earn a <b>$.50 raise</b> and promotion to Pawnbroker upon completion of the program</li><li>
Continue to grow your skills by entering our Pawnbroker Certification Program and earn an <b>additional $1/hour</b></li><li>
Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position</li><li>
Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store</li></ul><p></p><p>
In addition to a great career, here are some of the other things we offer our Team Members:</p><ul><li><b>
Free Health Insurance</b>*</li><li>
Competitive Wages</li><li><b>
Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance</b></li><li>
Great Working Hours</li><li>
401(k) with Company Match</li><li>
Generous Paid Time Off</li><li>
Holiday Pay</li><li>
Store Discount</li></ul><p></p><p><b>
Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*</b>: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.</p><p></p><p><b>
Other Customer Service duties include, but are not limited to:</b></p><ul><li>
Providing excellent customer service by greeting customers, interacting with customers in person and on the phone</li><li>
Processing sales, loans, and extensions</li><li>
Performing opening and closing store duties</li></ul><p></p><p><b>
Requirements for the Customer Service Representative (Pawnbroker) role include:</b></p><p></p><p>
As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:</p><ul><li>
High school diploma or GED</li><li>
Customer service, cashier, or retail experience</li><li>
Excellent communication and interpersonal skills</li><li>
Work well independently and as member of a team</li><li>
Ability to multitask</li><li>
Able to pass a criminal background check and drug test</li><li>
Adhere to all Company policies, procedures, and regulations</li><li>
Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus</li><li>
Sales background, a plus</li><li>
Bilingual, a plus</li></ul><p></p><ul><li>No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.</li></ul></div>

Retail Customer Service

IndyGo

<div><div><div><p>Position Title: <b>Help Desk Technician</b></p><p><br>
Safety Sensitive: <b>No</b></p></div><div><p><br>
Supervisor&rsquo;s Title: <b>Manager &ndash; Technical Support</b></p><p><br>
FLSA Status: <b>Non-exempt</b></p></div><div><p><br>
Department: <b>Information Technology</b></p><p><br>
Division: <b>Technical Support</b></p></div></div><p></p><p><b><br>
This is an on-site position. This role will not be remote.</b></p><p><b>
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.</b></p><div><b>
ABOUT US</b></div><div>
We are IndyGo, a Municipal Corporation of Indianapolis &ndash; Marion County, and we&rsquo;re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company&rsquo;s mission, vision, and goals.</div><div></div><div><b><br>
WHO WE ARE</b></div><div>
A key measure of any great city is the ease of getting from one place to another. We call it &ldquo;mobility.&rdquo; It&rsquo;s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It&rsquo;s a measure of a city&rsquo;s vitality and potential, and it reflects a city&rsquo;s judgment about its civic priorities. It makes a city a better home and a better place to visit.</div><p>
At IndyGo, getting people from one place to another is much more than just moving riders: it&rsquo;s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.</p><p>
We&rsquo;re here because you&rsquo;ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.</p><div><b>
INDYGO MISSION</b></div><div>
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.</div><div><b><i>
Accountability</i></b><i>: </i>We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.</div><div><b><i>
Adaptability</i></b><i>: </i>We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.</div><div><b><i>
Workplace Culture</i></b><i>: </i>We offer an empowering workplace to meet the needs of our teammates and riders.</div><div><b><i>
Compassion</i></b><i>: </i>We promote, embrace and value all individuals, treating each other with dignity and respect.</div><div><b><i>
Communication</i></b><i>: </i>We value open and honest conversations with each other, our riders and the community.</div><div><b><i>
Excellence</i></b><i>:</i> We are proud of who we are and the work we do and will continue to exceed customer expectations.</div><div><b><i>
Responsibility:</i></b> We will be good stewards of our resources.</div><div><b><i>
Results: </i></b>We make things better today than they were yesterday.</div><div><b><i>
Safety</i></b><i>:</i> We ensure safe and secure environments.</div><div></div><div><b><br>
BENEFITS WE OFFER</b></div><div><ul><li>
Full-time positions with guaranteed 40 hours/week.</li><li>
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).</li><li>
Free on-site wellness clinic for employees and their families.</li><li>
Retirement plan (401A and 457B).</li><li>
Tuition reimbursement.</li><li>
Free IndyGo transportation for employees and their families.</li><li>
Federal Loan Forgiveness Program</li></ul></div><div></div><div><b><br>
POSITION PURPOSE</b></div><div>
The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7:00 a.m. &ndash; 7:00 p.m., based on assigned schedule). This role will respond to technical requests and issues created using the ticketing system. This person is expected to work independently and handle various IndyGo Information technology (IT) issues. This is an opportunity for an entry-level or technical support person to learn and advance their career. IndyGo IT champions secondary education and applicable training for career and role success.</div><p></p><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></div><div>
To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodation to enable individuals with disabilities to perform these functions.</div><p></p><p><b><br>
ESSENTIAL FUNCTIONS</b></p><ul><li>
Provide end-user support (Help Desk function.)</li><li>
Manage and support remote employees and their related devices.</li><li>
Support and troubleshoot Microsoft products.</li><li>
Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.</li><li>
Introduce, integrate, and configure new technologies into the existing environment</li><li>
Maintain and develop system documentation, policies, procedures, forms, instructions, etc.</li><li>
Assign and maintain the equipment asset tag system.</li><li>
Perform routine audits of systems and software.</li><li>
Install and update desktops, laptops, cellular devices, peripherals, networks, and related software.</li><li>
Troubleshoot all information technology issues, including software, hardware, and networking.</li><li>
Support administrative and operational staff consisting of on-site users, remote users, and users located at satellite facilities.</li><li>
Manage incidents and user requests through an established incident and request management system.</li></ul><div></div><div><b><br>
OTHER FUNCTIONS</b></div><ul><li>
Performs other duties as assigned.</li></ul><p></p><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><ul><li>
None.</li></ul><div></div><div><b><br>
EDUCATION AND/OR EXPERIENCE</b></div><div>
To perform this job successfully, an individual must have the following education and/or experience</div><ul><li>
High school diploma or equivalent. An equivalent combination of education and experience may be considered.</li><li>
Two (2) years of related information technology support experience, or an equivalent combination of education, training, and experience</li><li>
Network+, A+, Security + certifications are a plus</li><li>
SharePoint administration experience is a plus</li><li>
Active Directory experience is a plus</li><li>
Office 365 application experience is a plus</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS, AND ABILITIES</b></div><div>
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.</div><div><ul><li>
Ability to understand and categorize technical problems at Tier 1 and possibly Tier 2 level.</li></ul></div><ul><li>
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.</li><li>
Ability to interact appropriately with colleagues for different purposes in different contexts.</li><li>
Proficiency with computers, including proficiency with Microsoft Office, internet, information systems, computer security, and application support packages, including the ability to install, maintain, and repair computers and computer software and hardware.</li><li>
Ability to operate office equipment, including copiers, fax machines, and phones.</li><li>
Ability to manage multiple responsibilities and work in a deadline-oriented environment.</li><li>
Ability to work independently with work reviewed on a regular basis.</li><li>
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.</li><li>
Must have excellent prioritization, responsiveness, and customer service skills.</li><li>
Bilingual candidates are encouraged to apply.</li><li>
Requires the ability to quickly adapt and adjust priorities in a fast-changing environment.</li><li>
Organized with the ability to perform focused work with close attention to detail.</li></ul><p></p><div><b><br>
PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Ability to remain stationary 50% of the time and to move intermittently throughout the workday, occasionally between departments or facilities.</li><li>
 Ability to identify and distinguish colors, judge distances, and spatial relationships</li><li>
Ability to transport heavy items weighing up to 30 lbs. through facility and to the work area regularly during the work shift.</li></ul><p></p><p><b><br>
IndyGo is an Equal Opportunity Employer.</b></p></div>

Help Desk Technician

Mister Roof Repair

<p><b>Customer Service Representative (Roofing)</b></p><p><b>Mister Roof Repair | Indianapolis, IN</b><br/><b>Full-Time | Up to $30/hour</b></p><p><b>What You&rsquo;ll Do</b></p><ul><li>Answer inbound calls from homeowners needing service</li><li>Make outbound follow-ups to existing customers</li><li>Schedule inspections, repairs, and appointments</li><li>Communicate next steps clearly and professionally</li><li>Keep customer notes accurate and up to date</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Strong phone and communication skills</li><li>Organized, reliable, and detail-oriented</li><li>Customer service or call center experience preferred</li><li>Positive, team-first attitude</li></ul><p><b>What You&rsquo;ll Get</b></p><ul><li>Up to $30/hour</li><li>Full-time, stable schedule</li><li>Training and support</li><li>Growth opportunities</li><li>Respectful, team-focused environment</li></ul><p><b>Why Mister Roof Repair</b></p><ul><li>No cold calling</li><li>Customers who genuinely need help</li><li>Clear expectations and processes</li><li>A company that values honesty and doing things right</li></ul><p><b>Apply today and join a team that takes pride in helping people.</b></p><p>Pay: Up to $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Representative

Planet Fitness

<div><p><b>Job Summary</b></p><p>
The <b>Member Services Representative (MSR)</b> is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
</p><p></p><p><b>Additional Job Summary</b></p><p>
The <b>Overnight Member Services Representative</b> will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.</p><p>
</p><p><b>Schedule</b></p><p>
</p><ul><li>Full Time</li><li>
Monday - Thursday: 2:00 PM to 10:00 PM</li><li>
Friday: 1:00 PM to 9:00 PM</li><li>
8-hour shift</li></ul><p>
</p><p></p><p><b>Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul><p>
</p><p><b>Benefits</b></p><ul><li><b>
FREE Black Card Membership!</b></li><li><b>
Paid Time Off (PTO)</b></li><li><b>
Health</b> <b>Insurance - First of the month following hire date</b></li><li><b>
Medical &amp; Prescription drug plans</b></li><li><b>
HSA (Health Savings Account)</b></li><li><b>
Dental</b></li><li><b>
Vison</b></li><li><b>
Life/AD&amp;D</b></li><li><b>
Voluntary Short Term Disability (STD)</b></li><li><b>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</b></li><li><b>
401k plan after 3 months of service</b></li></ul><p><b>
Qualifications</b>
</p><ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul><p>
</p><p><b>Overnight, Additional Qualification(s):</b></p><ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul><p>
</p><p><b>Physical Demands</b></p><ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul><p>
</p><p><b>How to Apply:</b></p><p>
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.</p><p>
Thank you for your interest in joining our team!</p><p>
</p><p><b>E-Verify STATEMENT:</b></p><p>
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .</p><p>
</p><p><b>EOE STATEMENT:</b></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

Full Time Member Services 2nd Shift

aFit Staffing

<p></p><div><div><div><div><div><p><b>Receptionist and Constituent Services Representative</b></p></div></div><br>
<p></p>
<div><div><p>Indianapolis, IN Residents Only<br>
</p></div></div><p></p><br>
<br>
<div><div><p>You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.</p>
<p>
aFit Staffing, Inc. is an equal opportunity employer.
</p><p>Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Description of Duties:</b><br>
</p></div></div><br>
<div><div><p>The Constituent Services Representative is responsible for communicating the actions of a key Indiana state figure in a customer focused environment.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Key Responsibilities:</b><br>
</p></div></div><br>
<div><div><ul><li>Field, manage, and keep detailed records of all constituent communications.
</li><li>Check guests in for office visits.
</li><li>Communicate actions of a major IN state figure in a customer focused environment.
</li><li>Collaborate with the Outreach team to draft letters, certificates, and other official materials.
</li><li>Maintain a detailed understanding of current state and federal legislation and government agencies.
</li><li>Prepare briefing materials.
</li><li>Draft and proofread correspondence.
</li><li>Organize and maintain filing systems.
</li><li>Develop and update contact databases
</li><li>Research projects as assigned by Director.
</li><li>Other duties assigned.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Desired Skills and Experience:</b><br>
</p></div></div><br>
<div><div><ul><li>Exceptional written and verbal communications.
</li><li>Responsible for having a broad understanding of current events.
</li><li>Detailed knowledge of local, state and federal government.
</li><li>Keep abreast of state and federal legislation that impacts constituents.
</li><li>Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism.
</li><li>Previous customer service experience strongly desired.
</li><li>Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies.
</li><li>Ability to learn new concepts quickly.
</li><li>Able to handle stressful situations.
</li><li>Able to work in a collaborative team environment to obtain the best results.
</li><li>Work as a topmost trusted partner with aFit and the client.
</li><li>Approaches challenges with a positive, consultative mindset
</li><li>Self-starter with the desire to achieve and work with integrity.
</li><li>Willingness to grow and change through ambiguity.
</li><li>Learning agility, or the ability to develop new skills.
</li><li>Open and receptive to feedback to continuously grow.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Working Schedule:</b><br>
</p></div></div><br>
<div><div><p>Onsite 402 West Washington Street, Indianapolis, IN
</p><p>Monday &ndash; Friday 8am &ndash; 5pm EST
</p><p>Parking provided
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Education:</b><br>
</p></div></div><br>
<div><div><p>Bachelor&rsquo;s degree or equivalent experience.</p></div></div></div></div></div><p></p>

Administrative Assistant - Onsite Downtown Indy

TruGreen

<p>101462<br/></p><p>2121 Directors Row, Indianapolis, Indiana 46241<br/></p><p>TruGreen accepts applications on an ongoing basis.<br/></p><p>Job Description<br/></p><p>TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and &quot;a great place to work!&quot;<br/></p><p>Position Overview<br/></p><p>Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.<br/></p><p>Responsibilities<br/></p><p>Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.<br/></p><p>Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.<br/></p><p>Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed.<br/></p><p>Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.<br/></p><p>Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.<br/></p><p>May complete special projects to support branch operations and efficiency<br/></p><p>Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.<br/></p><p>Researches customer database for account and service history and information to resolve customer concerns.<br/></p><p>Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes.<br/></p><p>May assess customer needs for additional services and up-sell as appropriate.<br/></p><p>Identifies and communicates improvement opportunities or trends impacting the customer experience to management.<br/></p><p>May receive customers and vendors at assigned branch.<br/></p><p>Education and Experience Requirements<br/></p><p>High school diploma/GED required. Associate&rsquo;s degree preferred.<br/></p><p>2-3 years of customer service experience required<br/></p><p>Experience resolving escalated customer service issues required<br/></p><p>Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)<br/></p><p>Physical Demands &amp; Working Conditions<br/></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br/></p><p>Regularly required to:<br/></p><p>Sit, stand and walk<br/></p><p>Use hands and arms to handle, feel or reach<br/></p><p>Speak and hear<br/></p><p>Use close vision abilities<br/></p><p>Occasionally required to:<br/></p><p>Lift or move up to 25 lbs<br/></p><p>Stoop, kneel, crouch or crawl<br/></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.<br/></p><p>Noise level<br/></p><p>Low to moderate<br/></p><p>Adverse Conditions<br/></p><p>Minimal<br/></p><p>Ability to speak, read and write fluently in English is required.<br/></p><p>You MUST BE physically located in the United States while performing this job.<br/></p><p>TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.<br/></p><p>Pay Ranges<br/>$31,819.00 - $58,865.00<br/></p><p>This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate&rsquo;s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee&rsquo;s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.<br/></p><p>TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.<br/></p><p>We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).<br/></p><p>California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.<br/></p><p>Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br/></p><p>TruGreen performs pre-employment testing.<br/></p><p>To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer<br/></p><p>Pay: $18.00 - $21.00 per hour<br/></p><p>Work Location: In person<br/></p>

Customer Care Coordinator

Explore 337+ Bilingual customer service representative in Indianapolis this April. Find roles across top companies and apply now to boost your career.