call center customer service representative Jobs in Cairo

call center customer service representative

customer service consultant Jobs in Cairo

customer service consultant

hr operations specialist (german speaker) Jobs in Cairo

hr operations specialist (german speaker)

retail sales specialist

administrative specialist(english must) Jobs in Cairo

administrative specialist(english must)

bilingual customer service specialist

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region.
 
 
 Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s
 
 
 
 Service Management
 
 
 
 journey within the organization. Here are the key responsibilities:
 
 
 <ul>
 <li>
 Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
 </li>
 <li>
 Validate proper approvals
 </li>
 <li>
 Verify documents versus request
 </li>
 <li>
 Ensure no breach tickets
 </li>
 <li>
 Follow up on suspended tickets
 </li>
 <li>
 Ensure high CSAT
 </li>
 <li>
 Resolve tickets with proper quality standards
 </li>
 <li>
 manage incident escalations
 </li>
 <li>
 Ensure IT support tickets
 
 
 </li>
 </ul>
 
 Employee Records Management
 
 
 
 <ul>
 <li>
 Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
 </li>
 <li>
 Conduct monthly validations before monthly closing, ensuring data quality across linked systems to ensure correct reflection and prevent erroneous payments
 </li>
 <li>
 Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
 </li>
 <li>
 Fill and validate mass upload templates with necessary employee details for mass data requests.
 
 
 </li>
 </ul>
 
 Bonus Plan Administration
 
 
 
 <ul>
 <li>
 Maintain precise bonus plans for the Annual Pay Review (APR) process.
 </li>
 <li>
 Collaborate with finance and HR teams to ensure alignment.
 
 
 </li>
 </ul>
 
 Reporting And Audits
 
 
 
 <ul>
 <li>
 Generate reports for stakeholders based on their requirements.
 </li>
 <li>
 Support internal and external audits by providing HR system data.
 
 
 </li>
 </ul>
 
 Stakeholder Interaction
 
 
 
 <ul>
 <li>
 Engage with senior stakeholders to address HR-related matters.
 </li>
 <li>
 Notify relevant stakeholders with each month&rsquo;s moves &amp; changes
 </li>
 <li>
 Foster positive relationships and effective communication.
 
 
 </li>
 </ul>
 
 Process Simplification And Data Accuracy
 
 
 
 <ul>
 <li>
 Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
 </li>
 <li>
 Drive process simplification within HR operations.
 </li>
 <li>
 Promote data-based decision-making by ensuring accurate HR data management.
 
 
 </li>
 </ul>
 
 Document Handling And Compliance
 
 
 
 <ul>
 <li>
 Manage the JML process, including creating contracts, promotions, and salary increase letters.
 </li>
 <li>
 Securely handle documentation and comply with data security (GDPR) requirements.
 
 
 </li>
 </ul>
 
 Global Mobility Support
 
 
 
 <ul>
 <li>
 Validate visa and Right to Work (RTW) documents during global employee moves.
 
 
 </li>
 </ul>
 
 Accuracy And Compliance Audits
 
 
 
 <ul>
 <li>
 Conduct regular audits to maintain data accuracy and compliance within the HR team.
 
 
 </li>
 </ul>
 In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.
 
 
 
 What You Need To Succeed
 
 
 
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college
 </li>
 <li>
 English &amp; Dutch Fluency
 </li>
 <li>
 Ability to work independently as well as a collaborative team player
 </li>
 <li>
 Genuine interest in new technologies and tools, and tech savvy
 </li>
 <li>
 Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
 </li>
 <li>
 . Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity.
 </li>
 <li>
 . Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Purpose-Driven Mindset
 </li>
 <li>
 Data Literacy and Technology Skills
 </li>
 <li>
 Communication and Stakeholder Management
 </li>
 <li>
 Attention to Compliance and Legal Requirements
 </li>
 <li>
 Problem-Solving and Process Improvement
 </li>
 <li>
 Empathy and Employee-Centric Approach
 </li>
 <li>
 Attention to details &amp; analytical Skills
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors:
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and
 
 
 </li>
 </ul>
 accountability for execution and results. Has an owner&rsquo;s mindset, using data and
 
 
 insight to make decisions.
 
 
 <ul>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own
 
 
 </li>
 </ul>
 wellbeing and resilience.
 
 
 <ul>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve
 
 
 </li>
 </ul>
 consumers. Invests time inside and outside to understand the needs of consumers.
 
 
 <ul>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to
 
 
 </li>
 </ul>
 others, inside and outside Unilever.
 
 
 <ul>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and
 
 
 civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

People Operations Specialist - Dutch Speaker

Mercor

<div>
 
 1. Role Overview
 
 Mercor is seeking bilingual English&ndash;Arabic language professionals to support a translation quality review project with a major AI research partner. Experts will evaluate AI-generated Arabic content for fluency, accuracy, and cultural appropriateness, with a focus on how Arabic is commonly used across the Middle East. This is a short-term, remote opportunity to influence the linguistic precision of AI systems.
 
 
 
 2. Key Responsibilities
 
 
 
 <ul>
 <li>
 Review and evaluate Arabic translations for fluency, clarity, and cultural accuracy
 </li>
 <li>
 Identify mistranslations, tone inconsistencies, or awkward phrasing
 </li>
 <li>
 Recommend improvements that reflect natural, idiomatic usage in the Middle East
 </li>
 <li>
 Provide detailed feedback on regional language nuances and content quality
 </li>
 <li>
 Maintain fast reading pace while ensuring high linguistic precision
 
 
 
 </li>
 </ul>
 
 3. Ideal Qualifications
 
 
 
 <ul>
 <li>
 Native or near-native fluency in both Arabic and English
 </li>
 <li>
 Deep familiarity with Arabic as spoken in the Middle East
 </li>
 <li>
 1+ year of experience in translation, localization, or editorial review
 </li>
 <li>
 Excellent attention to detail and reading comprehension
 </li>
 <li>
 Strong communication skills and cultural insight
 
 
 
 </li>
 </ul>
 
 4. More About the Opportunity
 
 
 
 <ul>
 <li>
 Remote and asynchronous &mdash; set your own hours
 </li>
 <li>
 Expected commitment: 10+ hours/week
 </li>
 <li>
 Project duration: 1+ months, with potential for extension
 
 
 
 </li>
 </ul>
 
 5. Compensation &amp; Contract Terms
 
 
 
 <ul>
 <li>
 $20&ndash;25/hour depending on experience and location
 </li>
 <li>
 Paid weekly via Stripe Connect
 </li>
 <li>
 You&rsquo;ll be classified as an independent contractor
 
 
 
 </li>
 </ul>
 
 6. Application Process
 
 
 
 <ul>
 <li>
 Submit your resume to get started
 </li>
 <li>
 Complete a brief form to confirm language fluency and relevant experience
 </li>
 <li>
 We&rsquo;ll respond within a few days with next steps
 
 
 
 </li>
 </ul>
 
 7. About Mercor
 
 
 
 <ul>
 <li>
 Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations
 </li>
 <li>
 Our investors include Benchmark, General Catalyst, Adam D&rsquo;Angelo, Larry Summers, and Jack Dorsey
 </li>
 <li>
 Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI
 </li>
 </ul>
</div>

Bilingual Expert | English and Arabic

TP Egypt

<div>
 
 Customer Service Representative (English Account) &ndash;
 
 Cairo, Egypt
 
 
 
 
 
 
 
 TP Egypt | On-site | Full-time
 
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Net salary up to 19,700 EGP (including KPIs in Euros)
 </li>
 <li>
 Sales incentives and performance bonuses in USD
 </li>
 <li>
 Overnight allowance up to 2,000 EGP
 </li>
 <li>
 Transportation provided across Cairo &amp; Giza
 </li>
 <li>
 Medical &amp; social insurance coverage
 </li>
 <li>
 Career growth opportunities &ndash; promotion after 6 months
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Graduates &amp; undergraduates are welcome to apply
 </li>
 <li>
 Fluent English speakers
 </li>
 <li>
 Ready to start immediately
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 If you are interested in this opportunity, please contact us via WhatsApp to submit your CV. We will then arrange the first interview!
 
 
 https://wa.me/201113650550
 
</div>

Customer Support Specialist (B1+/B2 English)

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

<div>
 
 Position Overview
 
 
 The French Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs' quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the
 
 
 following principles:
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow for the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part of the processes of continuous improvement, proposing methods of improvement and innovation across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure that all TP processes, procedures, and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in English &amp; Turkish.
 </li>
 <li>
 Work Experience: 6 Months up to two years of experience in Quality Assurance and Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 Technical Skills Hiring Requirements:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement is oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

French quality assurance specialist (call center)

ETISAL International Group

<div>
 
 We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
 </li>
 <li>
 Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
 </li>
 <li>
 Maintain a deep understanding of our products and services to provide accurate information to clients.
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 </li>
 <li>
 Document all customer interactions accurately and efficiently in the CRM system.
 </li>
 <li>
 Collaborate with team members and other departments to enhance the customer experience.
 </li>
 <li>
 Participate in training and development programs to improve product knowledge and customer service skills.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically under pressure.
 </li>
 <li>
 Proficiency in using customer support software and CRM systems.
 </li>
 <li>
 Ability to work flexible hours, including shifts if necessary.
 </li>
 <li>
 Strong interpersonal skills and a customer-centric attitude.
 </li>
 <li>
 High level of patience and empathy towards customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 </li>
 <li>
 Paid training
 </li>
 <li>
 </li>
 <li>
 Social insurance
 </li>
 <li>
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 </li>
 <li>
 Fast-paced work environment
 </li>
 </ul>
</div>

Customer Support Specialist (English Account)

Style Design

<div>
 
 Company Description
 
 
 
 Style Design represents a fusion of modern innovation and timeless elegance, creating functional yet trendy design solutions. Prioritizing client needs, the company specializes in transforming spaces into unique, personalized expressions with distinct character. Offering a diverse range of branded products, including furniture, lighting, flooring, and home accessories, Style Design collaborates with world-renowned designers such as Antonio Citterio and Philippe Starck. The company&rsquo;s mission is to deliver customized design experiences that bring substantial value to clients&rsquo; enterprises and projects.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Qesm El Maadi for a Retail Sales Specialist. The role involves engaging with customers, understanding their needs, and providing personalized design solutions. The Retail Sales Specialist will assist clients with product selection, showcasing items such as furniture, lighting, and home accessories. Other day-to-day tasks include maintaining showroom displays, handling sales transactions, and building relationships with new and existing clients to ensure an exceptional customer experience.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in retail sales, customer service, or related roles
 </li>
 <li>
 Strong communication, interpersonal, and relationship-building skills
 </li>
 <li>
 Knowledge of interior design, furniture, and home accessories is an advantage
 </li>
 <li>
 Proficiency in handling transactions and using point-of-sale systems
 </li>
 <li>
 Ability to work collaboratively with a team in a fast-paced environment
 </li>
 <li>
 Problem-solving skills and a proactive approach to understanding customer needs
 </li>
 <li>
 Fluency in English; additional languages are a plus
 </li>
 </ul>
</div>

Retail Sales Specialist

Explore 660+ Bilingual customer service specialist in Cairo this January. Find roles across top companies and apply now to boost your career.