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business development specialist

bilingual customer service specialist

Dreamer Reva information technology

Job SummaryWe are looking for a proactive and customer-focused Customer Service Executive to handle customer inquiries, follow-ups, and feedback in both English and Arabic. The role involves communicating with customers through phone, WhatsApp, and other channels to ensure a positive service experience.Key Responsibilities<ul><li>Handle customer inquiries and provide accurate information in a professional manner.</li><li>Follow up with customers to confirm satisfaction and resolve pending issues.</li><li>Record and update customer feedback and service details in the system.</li><li>Coordinate with internal teams (Sales, Operations, Technical Support) for issue resolution.</li><li>Assist customers with registration, verification, and order-related processes.</li><li>Participate in customer satisfaction surveys and follow-up campaigns.</li></ul>Requirements<ul><li>Bilingual in English and Arabic (strong verbal and written communication).</li><li>Minimum 1 year of experience in customer service or call center roles.</li><li>Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce) is an advantage.</li><li>Excellent listening, empathy, and problem-solving skills.</li><li>Flexible with work schedules and able to work well in a team.</li></ul>Preferred / Nice to Have<ul><li>Experience working in the UAE or GCC region.</li><li>Knowledge of automotive, e-commerce, or platform-based businesses.</li><li>Comfortable in a multilingual, multicultural environment.</li><li>Ability to communicate in Chinese (Mandarin) is a plus.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Female candidates are preferred.</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Executive (Bilingual: English/Arabic)

Mobiloitte

Mobiloitte is urgently looking for a dynamic Bilingual Business Analyst (Arabic-English) to join our team in Dubai. The selected candidate will be responsible for working closely with Arabic-speaking clients across the GCC, focusing on software requirement gathering and stakeholder communication.
Key Responsibilities: 
<ul>
<li>Conduct client-facing requirement gathering sessions in both Arabic and English.</li>
<li>Draft Business Requirement Documents (BRDs), Functional Specs, and User Stories.</li>
<li>Translate client business needs into clear technical requirements.</li>
<li>Work cross-functionally with product, tech, and QA teams.</li>
<li>Support demos, UAT coordination, and post-implementation feedback cycles.</li>
<li>Ensure deliverables meet both client expectations and UAE regulatory standards.</li>
</ul>
Please click the link below to fill out the Interview Registration Form: Complete Registration Form (UAE): 
 Requirements: 
<ul>
<li>Bachelor s degree in Business / IT / Computer Science.</li>
<li>3 5 years of experience as a Business Analyst in software projects.</li>
<li> It is mandatory to be fluent in Arabic and English, both verbally and in writing. </li>
<li>Proficiency in tools like JIRA, Confluence, MS Visio, Lucidchart.</li>
<li>Strong understanding of Agile/Scrum.</li>
<li>Experience in GCC client communication and stakeholder management.</li>
</ul>

Bilingual Business Analyst

MB Services FZ LLC

MB Services FZ LLC is currently seeking Portuguese Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Portuguese. *Please only apply if you have fluency in both languages.As a Portuguese Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 6000 - 8, 000</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: Visa &amp; Medical Insurance</li><li>5 Days a Week</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Portuguese Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you accept &amp; acknowledge the salary range of AED 6,000 - AED 8,000 for this position?</li><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Portuguese (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Portuguese Customer Service Representative

Wheely

About the role Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems. What you will be doing <ul> <li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li> <li>Protect our customer's time by adhering to operational SLAs</li> <li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li> <li>Maintain customer satisfaction targets</li> <li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li> <li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li> <li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company</li> </ul> Requirements Must-have: <ul> <li>Passion for exceptional customer service</li> <li>Experience in a customer-facing role in the luxury service industry</li> <li>Excellent interpersonal and communication skills</li> <li>The ability to thrive in a fast-paced high volume contact center</li> <li>Fluency in both spoken and written English & French</li> <li>Flexibility, to be able to do shift work including nights and weekends, in the office</li> <li>Technically proficient</li> </ul> Nice to have: <ul> <li>Experience in a call centre</li> </ul> What we Offer <ul> <li>Competitive salary of AED 9,000 per month and quarterly performance-based bonus</li> <li>Monthly credit for journeys with Wheely</li> <li>Private health insurance</li> <li>Professional development subsidies</li> <li>Lunch allowance</li> <li>Best-in-class equipment</li> </ul> Privacy notice All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f6EajTCZSfQcyPjoGIYtQDCp" width="0" height="0" />

Customer Service Agent French Speakers

MB Services

As an Austrian Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts.

Austrian Customer Service Specialist

IO Tech

<div>
 
 
 Marketing Communications Specialist (Bilingual &ndash; Arabic &amp; English)
 
 
 
 
 
 
 We are seeking a
 
 bilingual (Arabic and English) Marketing Communications Specialist
 
 to lead the development and execution of strategic marketing campaigns that promote the products and services of our technology-driven companies.
 
 
 
 
 
 The ideal candidate will have strong experience in
 
 software or SaaS marketing
 
 , with a proven ability to communicate technical solutions in business terms, generate inbound leads, and craft compelling narratives that resonate with both B2B and B2G audiences. This role will be instrumental in driving awareness, engagement, and conversion across multiple channels.
 
 
 
 
 
 
 1. Strategic Communications and Campaign Management
 
 
 <ul>
 <li>
 Develop and implement integrated marketing strategies&mdash;online and offline&mdash;aligned with business objectives and growth targets.
 </li>
 <li>
 Design and manage multi-channel campaigns (social media, digital, events, etc.) focused on
 
 software and SaaS solutions
 
 to generate qualified inbound leads.
 </li>
 <li>
 Create and maintain messaging frameworks for products and services, tailored to target segments, buyer personas, and industry verticals.
 </li>
 <li>
 Collaborate with internal teams to develop
 
 go-to-market strategies
 
 for new software products or feature launches.
 </li>
 </ul>
 
 
 
 
 
 2. Content Creation and Marketing Collateral
 
 
 <ul>
 <li>
 Lead the creation of high-quality, bilingual (Arabic and English) content, including:
 </li>
 <li>
 &bull; Website copy and product landing pages
 </li>
 <li>
 &bull; Blog posts, articles, and thought leadership pieces
 </li>
 <li>
 &bull; Case studies and customer success stories
 </li>
 <li>
 &bull; Whitepapers, brochures, and solution briefs
 </li>
 <li>
 &bull; Email campaigns and newsletters
 </li>
 <li>
 Collaborate with designers to produce engaging presentations, pitch decks, and visual assets that communicate software value propositions effectively.
 </li>
 <li>
 Translate complex technical capabilities and product features into clear, benefit-driven messaging that supports sales enablement.
 </li>
 </ul>
 
 
 
 
 
 3. Lead Generation and Performance Management
 
 
 <ul>
 <li>
 Own and optimize inbound lead generation and conversion funnels for
 
 software and SaaS offerings
 
 .
 </li>
 <li>
 Monitor, analyze, and report on marketing performance using platforms such as Google Analytics, HubSpot, or Zoho Marketing Hub.
 </li>
 <li>
 Track KPIs and provide regular performance reports on campaign outcomes, lead quality, and marketing ROI.
 </li>
 </ul>
 
 
 
 
 
 4. Case Study and Portfolio Development
 
 
 <ul>
 <li>
 Collaborate with project managers, customers, and sales teams to curate impactful case studies highlighting the successful deployment of software and digital solutions.
 </li>
 <li>
 Maintain and continuously expand a portfolio of client success stories and reference materials to support business development efforts.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field.
 </li>
 <li>
 3&ndash;5 years of experience in a
 
 marketing communications role within the technology or SaaS industry
 
 .
 </li>
 <li>
 Proven success in content creation and campaign management for
 
 B2B or B2G software solutions
 
 .
 </li>
 <li>
 Strong understanding of digital marketing, SEO, SEM, and lead nurturing strategies.
 </li>
 <li>
 Excellent writing and editing skills in both Arabic and English.
 </li>
 <li>
 Experience using marketing automation tools, CRM systems, and analytics dashboards.
 </li>
 </ul>
 
 
 
 
 
 SFIA Skills Mapping (Recommended Levels)
 
 
 <ul>
 <li>
 
 MCSM (Marketing Communications) &ndash; Level 5
 
 : Develops and delivers strategic marketing communication plans.
 </li>
 <li>
 
 INCA (Influence and Persuasion) &ndash; Level 5
 
 : Shapes and adapts strategic messaging for audience engagement.
 </li>
 <li>
 
 PUBL (Publication) &ndash; Level 5
 
 : Oversees creation and delivery of content across various channels.
 </li>
 <li>
 
 MKTG (Marketing) &ndash; Level 5
 
 : Defines marketing strategies for software and service promotion.
 </li>
 <li>
 
 CUSM (Customer Service Support) &ndash; Level 4
 
 : Aligns communication to customer needs and technical solutions.
 </li>
 <li>
 
 RLMT (Relationship Management) &ndash; Level 4
 
 : Builds internal and external partnerships for campaign success.
 </li>
 </ul>
 
 
 
 
 
 Preferred Traits
 
 
 <ul>
 <li>
 Results-driven with strong project management and multitasking capabilities.
 </li>
 <li>
 Collaborative mindset, able to work closely with designers, product teams, and sales.
 </li>
 <li>
 Strong storytelling abilities to position the company as a thought leader in the
 
 software and SaaS domain
 
 .
 </li>
 <li>
 Culturally aware and sensitive to the
 
 Saudi and regional technology markets
 
 .
 </li>
 </ul>
 
 
</div>

Marketing Communications Specialist

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Customer Success Specialist

Explore 6488+ Bilingual customer service specialist in Dubai this October. Find roles across top companies and apply now to boost your career.