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bilingual customer service specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bilingual Customer Support Specialist - Freelance, Remote

Amazon

A leading e-commerce company is seeking a Transportation Specialist in Dubai to manage and resolve logistics issues, communicate effectively with stakeholders, and analyze data to drive performance. The ideal candidate should have a Bachelor's degree, be fluent in Arabic and English, and possess advanced Excel skills. Experience in logistics is preferred. Join a dynamic team that supports customer satisfaction in a 24/7 environment.

Bilingual Trans Ops Specialist: 24/7 Logistics & Data

MERCOR

<div>1. Role OverviewMercor is seeking bilingual English&ndash;Arabic language professionals to support a translation quality review project with a major AI research partner. Experts will evaluate AI-generated Arabic content for fluency, accuracy, and cultural appropriateness, with a focus on how Arabic is commonly used across the Middle East. This is a short-term, remote opportunity to influence the linguistic precision of AI systems.
2. Key Responsibilities<ul><li>
Review and evaluate Arabic translations for fluency, clarity, and cultural accuracy</li><li>
Identify mistranslations, tone inconsistencies, or awkward phrasing</li><li>
Recommend improvements that reflect natural, idiomatic usage in the Middle East</li><li>
Provide detailed feedback on regional language nuances and content quality</li><li>
Maintain fast reading pace while ensuring high linguistic precision</li></ul>
3. Ideal Qualifications<ul><li>
Native or near-native fluency in both Arabic and English</li><li>
Deep familiarity with Arabic as spoken in the Middle East</li><li>
1+ year of experience in translation, localization, or editorial review</li><li>
Excellent attention to detail and reading comprehension</li><li>
Strong communication skills and cultural insight</li></ul>
4. More About the Opportunity<ul><li>
Remote and asynchronous &mdash; set your own hours</li><li>
Expected commitment: 10+ hours/week</li><li>
Project duration: 1+ months, with potential for extension</li></ul>
5. Compensation &amp; Contract Terms<ul><li>
$20&ndash;25/hour depending on experience and location</li><li>
Paid weekly via Stripe Connect</li><li>
You&rsquo;ll be classified as an independent contractor</li></ul>
6. Application Process<ul><li>
Submit your resume to get started</li><li>
Complete a brief form to confirm language fluency and relevant experience</li><li>
We&rsquo;ll respond within a few days with next steps</li></ul>
7. About Mercor<ul><li>
Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations</li><li>
Our investors include Benchmark, General Catalyst, Adam D&rsquo;Angelo, Larry Summers, and Jack Dorsey</li><li>
Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI</li></ul></div>

Bilingual Expert | English and Arabic

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.
 
 
 The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
 </li>
 <li>
 Process customer orders and returns, ensuring a smooth experience from order to delivery
 </li>
 <li>
 Address and resolve customer complaints and concerns effectively
 </li>
 <li>
 Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
 </li>
 <li>
 Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
 </li>
 <li>
 Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
 </li>
 <li>
 Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
 </li>
 <li>
 This list is non-exhaustive
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
 </li>
 <li>
 Native or fluent English speaker
 </li>
 <li>
 Excellent verbal and written communication skills for effective interaction with customers and team members
 </li>
 <li>
 Strong problem-solving skills to address customer concerns promptly and effectively
 </li>
 <li>
 Basic understanding of pharmaceutical products or willingness to learn about the company's offerings and industry standards
 </li>
 <li>
 Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
 </li>
 <li>
 Strong organisational skills to manage multiple inquiries and maintain accurate records
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

Customer Service Assistant - Native or fluent English

ORO24 DEVELOPMENTS LLC

As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we&rsquo;re looking for someone who can perform the following duties:Only French Speaking Candidate should apply.JOB DESCRIPTION<ul><li>Guide customers to complete unit/property documentation and registration.</li><li>Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).</li><li>Fully aware of the regulations and laws pertaining to Dubai RERA.</li><li>Provide customers with a exceptional quality service experience.</li><li>Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.</li><li>Retain customers and reflect professional image of the company.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer requests, and file documents.</li><li>Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.</li><li>Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.</li><li>Ability to organize and prioritize work assignments to meet deadlines.</li><li>Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.</li><li>Ability to carry out specific oral and written instructions.</li><li>Meticulous attention to detail and accuracy.</li><li>Execute responsibilities with a sense of urgency and follow-through.</li><li>Ability to collaborate with team members to complete various projects and assignments.</li><li>Ability to use computer software and web-based applications.</li><li>Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).</li></ul>Skills &amp; Competencies<ul><li>Requires a bachelor&rsquo;s degree plus minimum of 2 years&rsquo; experience in customer service roles with a Real Estate Developer.</li><li>Excellent communication, interpersonal and presentation skills</li><li>Strong contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Customer focus</li><li>Positive, flexible, and proactive</li><li>Attention to detail</li><li>Decision quality</li><li>Professional representable appearance</li></ul>Language Command<ul><li>French: Native or Fluent (Speaking, Writing, Reading)</li><li>Arabic: Native or Fluent (Speaking, Writing, Reading)</li><li>English: Excellent (Speaking, Writing, Reading)</li></ul>Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per monthExperience:<ul><li>French speaking in customer service: 1 year (Required)</li></ul>Language:<ul><li>French (Required)</li></ul>

French Speaker Customer Service/Experience Representative

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Global ME Recruitment Network

Job Title: HR Specialist &ndash; Benefits &amp; CompensationLocation: UAE Department: Human Resources Reports to: HR Manager / Head of HRJob SummaryThe HR Specialist &ndash; Benefits &amp; Compensation is responsible for designing, implementing, and managing employee compensation structures and benefit programs to ensure internal equity, external competitiveness, and compliance with labor laws. The role supports payroll coordination, benefits administration, and compensation analysis to attract, retain, and motivate employees.Key ResponsibilitiesCompensation Management<ul><li>Develop, review, and administer salary structures, pay grades, and incentive schemes</li><li>Conduct salary benchmarking and market surveys to ensure competitiveness</li><li>Support annual salary reviews, promotions, bonuses, and increment processes</li><li>Ensure accurate compensation data and documentation</li></ul>Benefits Administration<ul><li>Manage employee benefits programs including medical insurance, life insurance, leave benefits, gratuity, and allowances</li><li>Coordinate with insurance providers and external vendors for renewals and claims</li><li>Explain benefits policies clearly to employees and resolve benefit-related queries</li><li>Ensure timely onboarding and offboarding benefits processing</li></ul>Payroll &amp; Compliance Support<ul><li>Coordinate with payroll team to ensure accurate salary and benefits processing</li><li>Ensure compliance with UAE Labour Law and company HR policies</li><li>Maintain employee compensation and benefits records in HR systems</li><li>Support audits and HR reporting requirements</li></ul>HR Analytics &amp; Reporting<ul><li>Prepare compensation and benefits reports for management</li><li>Analyze cost impact of benefits and compensation programs</li><li>Maintain confidentiality of salary and employee data at all times</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>3&ndash;5 years of experience in compensation and benefits or HR operations</li><li>Strong knowledge of UAE Labour Law and HR best practices</li><li>Experience with HRIS and payroll systems</li><li>Advanced Excel and reporting skills</li><li>Strong analytical, communication, and organizational skills</li></ul>Preferred Skills<ul><li>Experience in multinational or large-scale organizations</li><li>Certification in Compensation &amp; Benefits (C&amp;B) is an advantage</li><li>Ability to handle sensitive information with discretion</li></ul>Key Competencies<ul><li>Attention to detail</li><li>Confidentiality and integrity</li><li>Analytical thinking</li><li>Problem-solving</li><li>Time management</li></ul>Job Type: Full-timePay: AED14,000.00 - AED16,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate joining?</li><li>How many years experience you have in dubai in HR field?</li><li>Are you a EU national? If not we will not consider your application</li></ul>

Female HR Specialist (Only French, German, Italian, Dutch, or Spanish Speakers Required)

Explore 3659+ Bilingual customer service specialist in Dubai this December. Find roles across top companies and apply now to boost your career.