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acquiring business e-commerce relationship manager / senior relationship manager Jobs in Cairo

business consultant- ( key account manager) Jobs in Cairo

business development and marketing executive Jobs in Cairo

business advisor

<div>
 
 
 Job Description
 
 
 
 Sell the products of the Multiproducts commercial offer, taking orders, following up on their delivery with Customers. Comply with the routes of visits in the squares to promote them, identify needs, monitor prices and delivery services.
 
 
 
 
 
 
 Main responsibilities
 
 
 
 1. Compliance with the sales forecast (volumes and prices) and portfolio 2. Visits/calls to Customers: promotions of the offer, n. service and needs 3. Quotes and follow-up of orders placed by Customers (win sales) 4. Communication of prices, commercial conditions to Customers (monitoring) 5. Validate the existence of products in the warehouse (levels and competence check) 6. The service levels in order deliveries (quantity, quality and time) 7. The follow-up of the customer billing process 8. Technical advice on the offer to be marketed with Customers (application-benefits) 9. The report and indicators of sales management (volumes, prices, portfolio, measurement of supply, level of service) 10. The use of technological tools and the generation of reports to support their operational management and monitoring
 
 
 
 
 
 
 Challenges of the position
 
 
 
 &bull; Promote the value proposition and close sales with Customers &bull; Expand the coverage of the business operation with Customers &bull; Identify opportunities in the market that improve sales (Mkt proposals) &bull; Boost category sales &ndash; development of the MPS offer (heavy and light) &bull; Implement in the markets the price lists of the categories - SAP &bull; Monitor the commercial environment of the industry - prices, &bull; Increase the coverage of the sale of MPs, adding more Customers (credit level) &bull; Identify customer needs to sell more products from the MPs offer &bull; Coordinate with logistics the service and delivery levels of the categories &ndash; manifesto
 
 
 
 
 
 
 Skills and knowledge required
 
 
 
 Education: Architecture, Civil Engineering or LAE
 
 
 Experience Required: Minimum of 4 years (Commercial/Administration)
 
 
 Required knowledge: Knowledge of commercial, administration and logistics
 
 
 Critical competencies: High capacity for empathy, attitude of service and overcoming frustration environment
 
</div>

Business Advisor

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Call Center Representative - UAE Account

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 The Senior Manager, Service Delivery leads a global team of Service Delivery Management professionals responsible for ensuring the successful delivery of contracted services, meeting operational commitments, and achieving financial targets. This role serves as a strategic partner and trusted advisor to key clients by developing a deep understanding of their business priorities, challenges, and long‑term initiatives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage Global Service Delivery Management teams responsible for delivering contracted services and meeting financial commitments.
 </li>
 <li>
 Develop deep knowledge of customer priorities, challenges, and business initiatives to serve as a trusted advisor.
 </li>
 <li>
 Identify potential sales opportunities and partner with Sales and Global Services SMEs to pursue them.
 </li>
 <li>
 Maintain oversight of all service‑related matters and manage customer communication during high‑priority escalations.
 </li>
 <li>
 Develop strategic account growth plans in collaboration with Sales and Global Services SMEs.
 </li>
 <li>
 Direct the strategic and operational objectives of the service delivery organization.
 </li>
 <li>
 Oversee staffing needs, workforce planning, and career development for team members.
 </li>
 <li>
 Drive performance management, coaching, and compensation discussions across the team.
 </li>
 <li>
 Ensure full life‑cycle delivery costs meet or exceed contracted expectations per SLAs.
 </li>
 <li>
 Coordinate activities of technical teams to ensure all contract requirements are met.
 </li>
 <li>
 Provide advanced metrics, reporting, and insights to internal and external stakeholders.
 </li>
 <li>
 Proactively identify potential issues and lead problem resolution to avoid service impact.
 </li>
 <li>
 Drive continuous improvement initiatives across processes, tools, and delivery models.
 </li>
 <li>
 Identify opportunities for service expansion, innovation, and value creation.
 </li>
 <li>
 Build strong communication channels with customers, stakeholders, and cross‑functional teams to maximize customer experience and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 12+ years of relevant experience.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Proven ability to set operational objectives, establish policies, and delegate effectively within a service delivery organization.
 </li>
 <li>
 Experience developing, modifying, and executing company policies with impact on immediate operations and broader business areas.
 </li>
 <li>
 Strong understanding of the functional domain, with solid awareness of company‑wide operations and the competitive landscape.
 </li>
 <li>
 Ability to analyze complex issues requiring conceptual thinking and alignment with organizational goals.
 </li>
 <li>
 Skilled at addressing problems that lack clear definitions and require strategic direction.
 </li>
 <li>
 Experience implementing policies and selecting appropriate methods, techniques, and evaluation criteria to achieve results.
 </li>
 <li>
 Demonstrated success driving strategy and outcomes for large initiatives that span multiple organizational functions.
 </li>
 <li>
 Ability to exercise sound judgment where poor decisions could cause significant delays or impact business performance.
 </li>
 <li>
 Strong communication, leadership, and stakeholder‑management capabilities with impact on medium‑term business outcomes.
 </li>
 </ul>
</div>

Senior Manager, Service Delivery

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

The Address Investments

<div>
 
 
 About US
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East. Our team of experts and consultants aims to help clients find their dream homes by offering a variety of developments tailored to suit their budgets. With exclusive focus on properties in Egypt and the Middle East, we are dedicated to helping turn real estate dreams and investments into a rewarding reality. At The Address Investments, we prioritize teamwork and aim to provide a trustworthy brand that sets the standard high in the healthy developing real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Real Estate Sales Advisor located in New Cairo. The Real Estate Sales Advisor will be responsible for handling clients&rsquo; requests and responding to inquiries. They will provide complete information about the projects chosen by the client to the Real Estate Manager in order to manage the whole process between the client and the development agency and keep the client updated on the latest developments.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 Fresh graduates are welcome to apply 0-2 years of experience in the real estate sector.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to maintain a professional approach even in unexpected situations and maintain confidentiality.
 </li>
 <li>
 Ability to multitask with excellent time management skills.
 </li>
 <li>
 Ability to work in a team-oriented environment and willingness to learn new skills as needed.
 </li>
 <li>
 Very Good to Fluent English speakers
 </li>
 </ul>
</div>

Fresh Sales Real Estate

Mashreq

<div>
 
 
 Job Purpose:
 
 
 
 The BISO (Business Information Security Officer) shall act as a conduit between business, technology and information security groups, embedding security into the fabric of Mashreq, fostering a proactive and collaborative approach to managing information security risks across departments.
 
 
 
 
 
 BISO plays a crucial role in
 
 <ul>
 <li>
 promoting a culture of security awareness and compliance within their respective areas.
 </li>
 <li>
 ensuring the security of business operations, information assets, and technology infrastructure at strategic and operational levels.
 </li>
 </ul>
 
 
 
 
 BISO shall enable secure and resilient business digital transformation by partnering with information security group functions, position as a trusted advisor to business leaders, translating security policies and procedures into actionable activities that align with business objectives, and manage residual risks within the approved risk appetite.
 
 
 
 
 
 Key Result Areas:
 
 
 Advocate for Information Security:
 
 <ul>
 <li>
 Serve as advocates for security within, promoting the importance of adhering to security policies, procedures, and best practices.
 </li>
 <li>
 Be a strategic leader developing information security strategies aligned with business goals.
 </li>
 <li>
 Advocate and gain support from key stakeholders across to integrate security as a business enabler.
 </li>
 </ul>
 
 Feedback and Communication:
 
 <ul>
 <li>
 Serve as a liaison between the Information Security team globally and regionally, providing feedback, insights, and concerns from their colleagues to inform security decision-making and initiatives.
 </li>
 <li>
 Act as a trusted advisor to the leadership, providing guidance on information security risks and mitigation strategies.
 </li>
 <li>
 Communicate security risks and solutions effectively to non-technical audiences.
 </li>
 </ul>
 
 Training and Awareness:
 
 <ul>
 <li>
 Partner with unit leaders to embed security awareness into the overall business culture.
 </li>
 <li>
 Help educate colleagues about security risks, threats, and best practices through training sessions, workshops, and regular communications.
 </li>
 <li>
 Collaborate with the Information Security team to develop and implement security awareness campaigns tailored to the specific needs and challenges of business.
 </li>
 </ul>
 
 Policy Compliance:
 
 <ul>
 <li>
 Ensure that activities and processes comply with the organization's information security policies, standards, and guidelines, as well as regulatory requirements across all location where Mashreq is present and industry specific requirements such as PCI-DSS or SWIFT CSP.
 </li>
 </ul>
 
 Risk Identification and Reporting:
 
 <ul>
 <li>
 Identify and report security risks, vulnerabilities, incidents, and concerns to the appropriate channels, such as the Information Security team or management.
 </li>
 </ul>
 
 Security Incident management:
 
 <ul>
 <li>
 Coordinate with the Information Security team during security incidents impactingto provide relevant information, support, and assistance as needed.
 </li>
 <li>
 Assist in incident response efforts within, such as facilitating communication with the Information Security team, documenting incidents, and implementing remediation measures.
 </li>
 </ul>
 
 Security Controls Implementation:
 
 <ul>
 <li>
 Assist in the implementation and maintenance of security controls and measures within, such as access controls, encryption, and monitoring tools.
 </li>
 <li>
 Oversee the application of security measures to ensure comprehensive protection of software and IT infrastructure
 </li>
 </ul>
 
 User Access Management:
 
 <ul>
 <li>
 Actively support the development of a role-based access control model with the bank&rsquo;s IAM teams
 </li>
 <li>
 Help to manage user access and permissions, ensuring that access rights are granted appropriately and revoked when no longer needed.
 </li>
 </ul>
 
 Vendor and Third-Party Risk Management:
 
 <ul>
 <li>
 Assist in evaluating the security posture of vendors and third-party service providers that interact and ensure that appropriate security measures are in place.
 </li>
 </ul>
 
 Continuous Improvement:
 
 
 Actively participate in security improvement initiatives and providing feedback to enhance security processes, controls, and awareness efforts.
 
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships:
 
 
 
 
 
 <ul>
 <li>
 
 Operating environment:
 
 All the locations where itis operational
 </li>
 <li>
 
 Frameworks
 
 : Information security policy manual, regulations, industry best practices and contractual requirements.
 </li>
 <li>
 
 Working Relationship
 
 : All Business, Governance, Enabling and Control groups.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving:
 
 
 
 
 
 <ul>
 <li>
 Ability to enable framework, solution, and processes for proactive management of information security risks
 </li>
 <li>
 Ability to understand regulatory language, can take decision on applicability, compensating controls and residual risk.
 </li>
 <li>
 Ability to derive residual risk and control based on defense &ndash; in depth strategy and systemic risk while taking risk and control decisions.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility:
 
 
 
 
 
 <ul>
 <li>
 Consult and validate recommendations to mitigate information security risks.
 </li>
 <li>
 Consult and provide recommendations to mitigate the risk to a level aligned with the risk appetite of the bank.
 </li>
 <li>
 Assure compliance to regulatory expectations and avoid regulatory penalty.
 </li>
 <li>
 Confirm adequacy of the controls against internal information security policy, standards and applicable regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills, and Experience:
 
 
 
 
 
 
 Essential knowledge
 
 <ul>
 <li>
 Have around 8-10 years of experience in a Banking or highly regulated industry environment, including familiarity with, and over 5-10 years of experience in information security or technology risk management.
 </li>
 <li>
 Extensive knowledge of the Software Development Life Cycle (SDLC), with a focus on integrating security at each phase, from design, development, testing, and deployment.
 </li>
 <li>
 Strong understanding of Computer Science principles and practical expertise in application security
 </li>
 <li>
 Strong understanding of Computer Science principles and practical expertise in application security, secure coding practices (e.g., OWASP Top 10, DevSecOps. etc.)
 </li>
 <li>
 Strong understanding of securing software-defined networks (SDN), software-defined infrastructure (SDI), containerized environments, cloud computing and operating system security.
 </li>
 <li>
 Executive presence, and the ability to foster relationship management, negotiate and influence.
 </li>
 <li>
 Effective communications skills, including both written and verbal communication skills, and the ability to translate security principles into business terms. Familiarity with information security technologies, risk, threat and vulnerability assessments, and security measures.
 </li>
 <li>
 Knowledge of information security regulatory and compliance requirements.
 </li>
 </ul>
 
 Skills and Application
 
 <ul>
 <li>
 Leads the development and implementation of comprehensive information security strategies that address identified risks and compliance requirements inside, in alignment with the Information Security Group.
 </li>
 <li>
 Overseesincident response plan, ensuring it is regularly updated and tested to respond effectively to incidents.
 </li>
 </ul>
 
 Strategic Insight
 
 <ul>
 <li>
 Integrate information security considerations into strategies, recognizing the importance of information security in achieving objectives and competitive advantage.
 </li>
 <li>
 Communicates the strategic value of Data Privacy and Protection investments to executive leadership and key stakeholders, advocating for resources and support to strengthen the organization's capabilities.
 </li>
 <li>
 Cultivates an organizational culture inside that prioritizes and encourages proactive information security practices and continuous improvement across all departments.
 </li>
 </ul>
</div>

Digital Security Manager (BISO) (Mashreq Global Network Egypt)

<div>
 
 English speakers wanted! Join our family as an English Advisor and experience a rewarding career. Salary up to 21k EGP
 
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 English level B2/C1 is a must
 </li>
 <li>
 Graduates only
 </li>
 <li>
 Ready to start
 </li>
 </ul>
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 Transportation 24/7 (Door to Door for females)
 </li>
 <li>
 (morning, night and overnight) shifts
 </li>
 <li>
 (5 working days / 2 days off)
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Cost of living allowance
 </li>
 <li>
 Paid training
 </li>
 </ul>
 
 
 
 Location
 
 :
 
 
 <ul>
 <li>
 Cairo, Egypt (Maadi, October, Smart Village)
 </li>
 </ul>
</div>

Customer Service Representative (Morning account)

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