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[qatar] senior consultant - hr transformation Jobs in Doha

[qatar] senior consultant - hr transformation

business analyst

business development manager- doha, qatar Jobs in Doha

business development manager- doha, qatar

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business analyst it qatarization

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Business Analyst (IT) - Qatarization
</div></div><div><div>Ref #
</div><div>227948
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 08-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>Job Purpose</b></p><p>
In this role, you will serve as a liaison between stakeholders and IT team, capturing requirements directly with business users and supporting product owners in preparing the product backlog. You will be involved in all phases of project life cycle including solution design, development, testing, user acceptance, go-live planning and post-production support. You will act as the business domain subject matter expert within IT and assist the development team in understanding the requirements, provide all the necessary inputs for the team to complete development in timely manner, and will also ensure high adoption of the solutions by the business unit. You may also have to work with external solution providers, documenting solution requirements and validating if the vendor solution meets business expectations. We need your experience in training, coaching and guiding the junior IT members.</p><p><b>
Job Responsibilities</b></p><ul><li><p>
Evaluating business processes, process modelling, uncovering areas for improvement, developing and implementing solutions.</p></li><li><p>
Working closely with business users, development team, vendors and internal supporting departments.</p></li><li><p>
Shows the ability to leverage AI tools to automate tasks, optimize processes and generate innovative solutions</p></li><li><p>
Staying up to date on the latest process and IT advancements to automate and modernize systems.</p></li><li><p>
Performing requirements analysis and prioritizing initiatives based on business requirements.</p></li><li><p>
Produce complete and high-quality requirement deliverables including but not limited to Business Processes, Scenarios, Use Cases, Exceptions and other additional required viewpoints to translate requirement into solutions.</p></li><li><p>
Manage and support traceability of requirements across the project lifecycle from initiator to requirements, design, build, test and deployment/</p></li><li><p>
Effectively communicate your insights and plans to cross-functional team members and management.</p></li><li><p>
Gathering critical information from meetings with various stakeholders and producing useful reports, for insights and business cases.</p></li></ul><p><b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor's Degree / Equivalent with Minimum 2 years of job-related experience or willing to consider Business Analyst role without job related experience.</li><li>
Knowledge of end-to-end software development life cycle, starting from requirements phase until delivery and rollout preferably on Azure DevOps using SCRUM methodology.</li><li>
Experience in tools like Visio or equivalent to create business process flow diagrams under the functional requirements sections.</li><li>
Experience in influencing stakeholders and working closely with them to determine acceptable solutions.</li><li>
Experience in transitioning of requirements into proper user stories and providing inputs to the development and testing teams during the execution phase of the project.</li><li>
Excellent communication and language skills.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227948</div></div></div></div></div></div></div></div>

Business Analyst (IT) - Qatarization

Nakilat

<p></p><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary and Purpose</b></h2>
</div><p></p><div>
<p>Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.</p>
<p>Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div><div><p><b>
Key Accountabilities:</b></p>
<p><b>Learning &amp; Talent Development:</b></p>
<p>1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.</p>
<p>2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.</p>
<p>3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.</p>
<p>4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.</p>
<p>5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.</p>
<p>6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.</p>
<p>7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.</p>
<p>8. Work with potential successor candidates to support them through succession planning programs.</p>
<p>9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.</p>
<p>10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.</p>
<p>11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.</p>
<p>12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.</p>
<p>13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities - 2</b></h2>
</div><p></p><div>
<p><b>Qatarization:</b></p>
<p>14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.</p>
<p>15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.</p>
<p>16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.</p>
<p>17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.</p>
<p><b>Performance Management:</b></p>
<p>18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.</p>
<p>19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).</p>
<p>20. Analyze and publish periodic internal reports on performance management practices and processes.</p>
<p>21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.</p>
<p><b>Generic Accountabilities:</b></p>
<p><b>Quality, Health, Safety, &amp; Environment (QHSE):</b></p>
<p>22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.</p>
<p><b>Policies, Systems, Processes &amp; Procedures:</b></p>
<p>23. Implement approved departmental policies, processes, and procedures.</p>
<p>24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.</p>
<p>25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.</p>
<p><b>Others:</b></p>
<p>26. Carry out any other duties as directed by the immediate supervisor.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications, Experience and Job Skills</b></h2>
</div><div><div><b>
Qualifications:</b><br>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.</li><li>British Psychological Society (BPS) Level A &amp; P preferred or equivalent.</li></ul></div>
<div><b>Experience:</b><br>
<ul><li>5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.</li><li>Previous experience in Oil &amp; Gas industry and regional experience is preferred</li></ul></div>
<div><b>Job Specific Skills:</b><br>
<ul><li>Experience of the full ADDIE cycle in a Learning and Development section</li><li>Knowledge of Learning and Development principles and best practices</li><li>Knowledge of Microsoft Office &amp; Learning Authoring Tools</li><li>Knowledge of SAP ERP &amp; SuccessFactors LMS</li><li>Assessment &amp; Development Methodologies</li></ul></div><br>
</div></div></div>
</div></div></div></div><div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Learning &amp; Development Specialist
</b></h1></div></div></div></div><div></div><div><div><div><div>Department: Human Resources
</div></div></div></div><div><div><div><div>City: Doha Office<br>
</div></div></div></div><div></div><p><br>
<b>Job Segment: </b>Recruiting, QA, Quality Assurance, Learning, Change Management, Human Resources, Quality, Technology, Management
</p></div><div></div><div><div><p>Apply now</p></div></div></div></div></div><p></p>

Learning & Development Specialist

<div>
 The Chief Executive Officer (CEO) is responsible for delivering sustainable growth and profitability through the strategic leadership and execution of MRO (Maintenance, Repair, and Overhaul) operations supporting sovereign defense capabilities in Qatar. The CEO will oversee corporate strategy, operational excellence, and financial performance across air, land, and naval domains. This role requires visionary leadership to foster long-term partnerships with global OEMs, ensure cost-effective, KPI-driven service delivery, facilitate technology and knowledge transfer, and build a highly skilled national workforce. The CEO is accountable for aligning organizational performance with stakeholder growth and profitability expectations.
 <br/>
 <br/>
 <strong>
  Strategic Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute long-term corporate strategy focused on profitability, operational capability, and revenue growth aligned with national priorities.
  </li>
  <li>
   Lead strategic planning, annual business plans, and policy development to ensure sustained value creation.
  </li>
  <li>
   Build and manage relationships with OEMs, international suppliers, government stakeholders, and defense authorities.
  </li>
  <li>
   Promote high-value technology transfer and knowledge-sharing agreements to strengthen local defense capabilities.
  </li>
  <li>
   Oversee strategic risk management frameworks to mitigate operational, financial, and reputational risks.
  </li>
  <li>
   Drive achievement of shareholder profitability and year-on-year revenue growth targets.
  </li>
  <li>
   Explore new revenue streams, including adjacent services, lifecycle support, and regional expansion opportunities.
  </li>
  <li>
   Foster a culture of innovation, digital transformation, and data-driven decision-making.
  </li>
  <li>
   Align all 2030 company objectives and Qatar National Vision 2030
  </li>
  <li>
   Implement transparent governance, accountability, and performance improvement mechanisms.
  </li>
  <li>
   Ensure full alignment between the organization&rsquo;s 2030 strategic objectives and Qatar National Vision 2030.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver operational performance against KPIs across all MRO programs (Air, Land, Naval etc.) ensuring high equipment readiness and customer satisfaction
  </li>
  <li>
   Optimize cost efficiency across the company while safeguarding quality, safety, and mission-critical availability and readiness
  </li>
  <li>
   Approve high-value contracts, proposals, tenders, and procurement strategies within delegation of authority
  </li>
  <li>
   Ensure proper financial oversight, budgeting, forecasting, and cost control in accordance with best practice and audit standards
  </li>
  <li>
   Implement business continuity planning and crisis response strategies across all critical operations
  </li>
  <li>
   Drive contract lifecycle performance tracking to proactively resolve risks, penalties and underperformance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and sustain a high performing leadership team with strong commercial, operational, and technical expertise
  </li>
  <li>
   Lead workforce transformation to prioritize local talent development, &ldquo;Qatarization&rdquo;, and capability building
  </li>
  <li>
   Drive a performance driven and accountable/ownership culture with measurable individual and team KPIs
  </li>
  <li>
   Mentor future Qatari leaders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial And Commercial KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Revenue Growth: Annual increase in company revenue
  </li>
  <li>
   Profitability: EBITDA margin and net profit levels within Board approved criteria
  </li>
  <li>
   Cost Efficiency: Annual reduction or maintaining in operational cost
  </li>
  <li>
   Contract Performance: Delivery against contractual KPIs, including timely and budget metrics
  </li>
  <li>
   Business Development: Minimum of 2 new strategic contracts awarded annually
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategic And Capability KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technology Transfer: Technology/knowledge transfer initiatives executed per year
  </li>
  <li>
   Sovereign Capability: Increase in percentage of services delivered by locally trained staff
  </li>
  <li>
   Qatarization: Annual increase in &ldquo;Qatari nationals&rdquo; in technical and leadership roles
  </li>
  <li>
   Digitalization: Implementation of 1 digital MRO optimization or AI projects per year
  </li>
  <li>
   Compliance and Risk Management: Zero major findings in internal/external audits and risk reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s in fields related to Business Administration, Economics, Management, or Engineering.
  </li>
  <li>
   Advanced degree (master's or MBA) will be an advantage.
  </li>
  <li>
   Professional certification such as CMP, PMP, or equivalent is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   15 to 20 years of Experience
  </li>
  <li>
   10+ years of progressive leadership experience, including executive roles.
  </li>
  <li>
   Proven track record in strategic leadership, financial acumen, and operational management.
  </li>
  <li>
   Experience in Defense - Manufacturing , Operations and Investment
  </li>
 </ul>
</div>


CEO (External Client)

K20s - Kinetic Technologies Private Limited

<div>
 To contribute to and facilitate the implementation of an enterprise-wide architecture and associated processes. This ensures the strategic application of change is embedded in the management of the organization. This role involves driving buy-in from all stakeholders, facilitating compliance analysis between business strategies, enterprise transformation activities, and technology directions, and setting related strategies, policies, standards, practices, and KPIs. The Specialist will also facilitate and participate in the creation and review of a systems capability strategy to meet overall business strategic requirements.
 <br/>
 <br/>
 <strong>
  🔑 Key Job Accountabilities &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architecture Design &amp; Refinement: Independently design or refine architectures in specific business, infrastructure, or functional areas, utilizing appropriate EA tools and methodologies.
  </li>
  <li>
   Stakeholder Communication: Effectively communicate complex architectural ideas and concepts to both highly technical and non-technical internal and external audiences.
  </li>
  <li>
   Specification Production: Produce detailed specifications for cloud-based or on-premises components, tiers, and interfaces for translation into detailed technical designs using selected services and products.
  </li>
  <li>
   Architecture Evaluation &amp; Trade-offs: Identify and evaluate alternative architectural approaches and analyze the trade-offs in cost, performance, and scalability to recommend the optimal solution.
  </li>
  <li>
   System Expertise: Demonstrate an in-depth understanding of both cloud and on-premise systems to create robust and efficient specifications.
  </li>
  <li>
   Program Support: Support change programs or projects by preparing technical plans and design principles that strictly comply with enterprise and solution architecture standards (including security standards).
  </li>
  <li>
   Quality Assurance: Set standards and provide guidance for quality reviews of solution architecture components across projects.
  </li>
  <li>
   Post-Program Review: Conduct formal reviews and evaluations upon project and program completion, documenting and socializing lessons learned from the architecture development process.
  </li>
  <li>
   Technical Brainstorming: Conduct and make useful, proactive contributions to technical brainstorming sessions and working groups.
  </li>
  <li>
   Research &amp; Development (R&amp;D): Identify R&amp;D topics, gain knowledge and understanding of the relevant research field, and share findings with the team to foster innovation.
  </li>
  <li>
   Technical Consultancy: Proactively and reactively provide expert technical advice to IT staff and related functional areas (e.g., budgetary planning, legal, health, and safety) where the technical specialism is applicable.
   <br/>
   <br/>
  </li>
 </ul>
 🤝 Internal &amp; External Relationships
 <br/>
 <br/>
 <ul>
  <li>
   Internal: IT SMEs, Leads, Heads, Managers; Supply, Finance, Legal departments.
  </li>
  <li>
   External: Vendors.
   <br/>
   <br/>
  </li>
 </ul>
 ✅ Part B: Person Specification &ndash; Minimum Requirements
 <br/>
 <br/>
 <strong>
  Education &amp; Qualifications
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Education: Bachelor degree level in a relevant discipline OR holds a relevant professional qualification OR relevant experience (typically at least 8 years) in a techno-management IT and/or business architecture role with a widespread knowledge of IT.
  </li>
  <ul>
   <li>
    Desirable: May hold a postgraduate qualification such as an MSc, MBA, or other appropriate business, engineering, scientific, or industry qualification.
   </li>
  </ul>
  <li>
   Mandatory Certification: Architecture qualification like TOGAF/Zachman is mandatory.
  </li>
  <li>
   Desirable Certification: Qualification on project management methodologies like PMP from PMI or Prince2 from BCS is desirable.
   <br/>
  </li>
 </ul>
 Knowledge and/or Experience
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 8 years of experience communicating with stakeholders at all levels, singly and in groups.
  </li>
  <li>
   Experience with the systems development lifecycle (SDLC) and an appreciation of both functional and non-functional requirements.
  </li>
  <li>
   Awareness of IT infrastructure, software development and maintenance methods, tools, and techniques.
  </li>
  <li>
   Familiarity with the organization&rsquo;s IT strategy, policies, and standards, and any industry regulations/constraints.
  </li>
  <li>
   Awareness of risk management, change management, configuration management, reliability, and safety methods, including the use of metrics.
  </li>
  <li>
   Experience in setting and applying specific quality standards to all tasks to ensure deliverables are accurate and complete.
  </li>
  <li>
   In-depth knowledge of more than one specific area and a broad understanding across a wide IT field, with a proven track record of applying such knowledge successfully.
   <br/>
   <br/>
  </li>
 </ul>
 Technical &amp; Business Skills
 <br/>
 <br/>
 <ul>
  <li>
   Good working experience in Finance and Supply tools (e.g., SAP) and Project Management tools (e.g., EPM, MS Projects).
  </li>
  <li>
   Excellent written and oral communication skills, with the ability to influence through persuasion in a formal context.
  </li>
  <li>
   Good overall knowledge of wide areas of information systems practice and applications.
  </li>
  <li>
   Proficiency in applying standards, practices, codes, and assessment and certification programs relevant to the IT industry and the specific business domain.
  </li>
  <li>
   Trained in data and business analysis methods and techniques.
  </li>
  <li>
   Achieved proficiency in Systems Development, User Experience, or Business Analysis OR gained substantial practical experience in programming and creating designs/layouts.
  </li>
  <li>
   Ability to facilitate the analysis and re-design of business processes, articulate potential changes clearly, and evaluate new ideas and opportunities objectively.
   <br/>
   <br/>
  </li>
 </ul>
 Depth of Technical Knowledge
 <br/>
 <br/>
 <strong>
  Knowledge Area
 </strong>
 <strong>
  Depth
 </strong>
 <strong>
  Description &amp; Examples
 </strong>
 <strong>
  Infrastructure Architecture
 </strong>
 <strong>
  Proficient
 </strong>
 Frameworks and principles for on-premises and cloud-based networks, systems, and resources (e.g., Azure, GCP, VMWare). Conceptual models (e.g., SOA).
 <strong>
  Business Environment
 </strong>
 <strong>
  Proficient in
 </strong>
 The business environment relevant to the sphere of work, especially aspects the specialism supports (localized organizational awareness).
 <strong>
  Application Systems
 </strong>
 Familiar with Applying automated systems to support business functions and operational support systems (e.g., ERP, Email services).
 <strong>
  National/International Standards
 </strong>
 Familiar with Current and emerging standards published by authorities like IEEE, IEC, BSI, ISO (e.g., ISO20000, IEEE 802).
 <strong>
  Operational/Service Architecture
 </strong>
 Familiar with The IT/IS applications and service processes within the organization, including sustainability and efficiency aspects.
 <strong>
  Design Principles
 </strong>
 Familiar with Principles of good sustainable, secure, maintainable, and efficient system design (e.g., pattern recognition, loose-coupling, good interfaces/APIs).
 <strong>
  Database Software
 </strong>
 Aware of Software to capture, create, populate, and manipulate data structures (e.g., MongoDB, NoSQL).
 <strong>
  Product Evaluation and Selection
 </strong>
 Aware of Analytical comparison of IT products against criteria (including costs) to determine the best solution.
 <strong>
  Middleware
 </strong>
 Aware of Software that forms part of the operating platform infrastructure.
 <strong>
  Cloud/Virtualization
 </strong>
 Aware of Principles and application of cloud/virtualization (including ownership, security, and use of management tools like SDDC).
 <strong>
  Proof of Concept and Prototyping
 </strong>
 Aware of Performing exercises to demonstrate or evaluate the feasibility and benefits of applying a technological business change.
 <strong>
  Experimental Work
 </strong>
 Aware of Techniques for systematic design, running, analysis, and reporting of experiments for new IT understanding.
 <br/>
 <br/>
 🧭 Generic Accountabilities &amp; Behavioral Competencies
 <br/>
 <br/>
 Generic Accountabilities (All Employees)
 <br/>
 <br/>
 <ul>
  <li>
   Safety Health &amp; Environment (SHE): Ensure all activities comply with Company SHE and Quality policies, regulations, and standards.
  </li>
  <li>
   Qatarization Program (for Expatriate Employees): Contribute to the development of Qatari employees.
  </li>
  <li>
   Firewall Compliance: Ensure all activities comply with anti&ndash;trust and competition laws and Company firewall policies/procedures.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Competencies (Required)
 <br/>
 <br/>
 <ul>
  <li>
   SHE Understanding
  </li>
  <li>
   Quality/Quantity of Work
  </li>
  <li>
   Ethics and Integrity
  </li>
  <li>
   Planning and Organizing
  </li>
  <li>
   Trust and Empowerment
  </li>
  <li>
   Initiative/Commitment
  </li>
  <li>
   Teamwork/Supporting Others
  </li>
  <li>
   Interpersonal Skills
  </li>
  <li>
   Communication and Information Sharing
  </li>
  <li>
   Service Orientation
  </li>
  <li>
   Innovation
  </li>
  <li>
   Problem Solving
  </li>
  <li>
   Job Knowledge
  </li>
  <li>
   Supervising and Coaching Others
   <br/>
   <br/>
  </li>
 </ul>
 Skills: infrastructure,cloud,architecture,management,principles
</div>


Enterprise Architecture

Qatar Chemical Company

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Design, implement and maintain information system solutions to help the organization operate more efficiently and effectively. Develop solutions to add new functionality to existing computer systems and oversee the installation and configuration of different systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <p>
  <strong>
   Systems and Server Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain Infrastructure system, security, and perform application backups.
  </li>
  <li>
   Administer and manage virtual servers using VMWare technology and physical servers using Dell Open Manage and HP Insight Management tools.
  </li>
  <li>
   Automate support and maintenance for desktop devices using Terminal Services and/or any remote services and deployment tool.
  </li>
  <li>
   Install, commission and administer Dell/HP rackmount/blade servers.
  </li>
  <li>
   Perform server deployments, preventive maintenance, troubleshooting, and disaster recovery.
  </li>
  <li>
   Monitor the tape backup and data recovery systems using Veritas NetBackup or equivalent.
  </li>
  <li>
   Administer and manage Microsoft Exchange e-mail servers and mailboxes.
  </li>
  <li>
   Administer and manage Q-Chem&rsquo;s Azure environment and Microsoft 365 systems such as Azure AD, Defender, Teams, and related systems.
  </li>
  <li>
   Administer and maintain DHCP and DNS servers.
  </li>
  <li>
   Administer and manage SAN (Storage Area Network) storage systems.
  </li>
  <li>
   Deploy and monitor UPS systems.
  </li>
 </ul>
 <p>
  <strong>
   Computer Networks and Security
  </strong>
 </p>
 <ul>
  <li>
   Oversee network installation &amp; troubleshooting (LANs, switches, and routers), deploy wireless access points and administer Cisco wireless LAN controllers.
  </li>
  <li>
   Manage and Monitor networks using tools like Net Brain, Cisco Works, Solarwinds, OP Manager or equivalent.
  </li>
  <li>
   Administer, monitor, and maintain Intrusion Prevention Systems, monitor reports for security violations.
  </li>
  <li>
   Manage, monitor and maintain bandwidth management systems like Riverbed or similar.
  </li>
  <li>
   Administer and maintain file system security, Active Directory, Group policy and RSA Secure ID management system.
  </li>
  <li>
   Conduct operations, monitor and maintain Network Admission Control system (NAC) like Forescout, Juniper or similar.
  </li>
  <li>
   Monitor and manage Web and email filters (Websense, IronPort or equivalent), remote computing services via OWA and VPN.
  </li>
 </ul>
 <p>
  <strong>
   IT Operations and Technical Support
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 2 technical support to the systems technicians for the desktop computing environment of over 1200 PCs/laptops and over 150 printers.
  </li>
  <li>
   Schedule system outages for routine maintenance.
  </li>
  <li>
   Handle Helpdesk tickets and follow up based on Level 1 escalations to ensure that tickets are closed/resolved within the SLA period.
  </li>
  <li>
   Develop relevant operating procedures, document, update related forms, in support of IT operations and other organization tools to manage projects and monitor timelines.
  </li>
 </ul>
 <p>
  <strong>
   Policies, Systems, Processes and Procedures
  </strong>
 </p>
 <ul>
  <li>
   Comply with all the policies, processes, standard operating procedures, rules and regulations relating to computer systems and peripheral equipment, so the work is carried out in a controlled and consistent manner.
  </li>
 </ul>
 <p>
  <strong>
   Quality, Health, Security, Safety and Environment
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality products/services.
  </li>
 </ul>
 <p>
  <strong>
   Qatarization
  </strong>
 </p>
 <ul>
  <li>
   Contribute to the development of Qatari employees. This accountability is applicable to expatriate employees only.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <p>
  <strong>
   Required
  </strong>
  : Bachelor&rsquo;s degree in Information Technology, Computer Science or any related discipline.
 </p>
 <p>
  <strong>
   Preferred
  </strong>
  : Master&rsquo;s degree in Information Technology.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <p>
  <strong>
   Required
  </strong>
  : 5-7 years of experience in the same field.
 </p>
 <p>
  <strong>
   Preferred
  </strong>
  :Experience in the Oil &amp; Gas Petrochemicals Industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Job Specific Requirements and/or Vocational Accreditations
  </strong>
 </p>
 <ul>
  <li>
   Microsoft Office Applications
  </li>
  <li>
   Any VMWare, Veritas, HP/Dell, related certification(s)
  </li>
  <li>
   Certifications like MCSE, MCITP, MCM, MCSM; A+; HP Service Technician or equivalent.
  </li>
  <li>
   Azure Administrator or equivalent Cloud environment certification
  </li>
  <li>
   Cloud Platform &ndash; Primarily Azure and Google, configuring and administrating workloads, knowledge of SaaS, PaaS, and IaaS offering of these Cloud providers.
  </li>
  <li>
   Microsoft 365 Administrator
  </li>
  <li>
   Systems and Platforms &ndash; Hands-on knowledge of the Azure Active Directory, Microsoft365, Azure Security Center, Antimalware &amp; EDR solution, Patch Management, CASB, Ticketing System, Cloud-based Backup Solution, and others similar systems.
  </li>
  <li>
   Any of the following &ndash; CCNA, CCNP, CCIE
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


System Analyst

ECCO Gulf Majorel Qatar

<div><b>Job Purpose</b>
<p>
The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><p>Analyse call volumes, service levels, <b>KPIs, SLAs,</b> and customer satisfaction metrics.</p>
</li>
<li><p>Identify gaps and opportunities for improvement in <b>IVR, CRM</b>, case management, omnichannel services, and workforce management.</p>
</li>
<li><p>Recommend process improvements to enhance efficiency, response time, and service quality.</p>
</li>
<li><p>Support implementation and optimization of call centre technologies and platforms.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Stakeholder Management</b></h3>
<ul>
<li><p>Act as a key liaison between business units, IT, vendors, and external service providers.</p>
</li>
<li><p>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.</p>
</li>
<li><p>Present analysis findings, business cases, and recommendations to senior management.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Data Analysis &amp; Reporting</b></h3>
<ul>
<li><p>Develop business reports, dashboards, and <b>performance metrics</b> for call centre operations.</p>
</li>
<li><p>Perform root-cause analysis for operational issues and service failures.</p>
</li>
<li><p>Ensure data accuracy, integrity, and alignment with ministry reporting standards.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Governance &amp; Compliance</b></h3>
<ul>
<li><p>Ensure business processes comply with government regulations, policies, and data protection standards.</p>
</li>
<li><p>Support audits, risk assessments, and governance reviews related to call centre operations.</p>
</li>
<li><p>Contribute to documentation, SOPs, and knowledge management practices.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Leadership &amp; Mentorship</b></h3>
<ul>
<li><p>Provide guidance and mentorship to junior business analysts.</p>
</li>
<li><p>Lead analysis workstreams in large-scale or cross-functional projects.</p>
</li>
<li><p>Promote best practices in business analysis and continuous improvement.</p>
</li>
</ul><b>Education</b>
<p><b>
Bachelor&rsquo;s degree in business administration</b>, Information Systems, Management, Engineering, or a related field.</p>
<b>Experience
</b><ul><li><p><b>Minimum 10 years of professional experience</b> as a Business Analyst or similar role.</p>
</li>
<li><p><b>Extensive experience in Call Centre / Customer Service Operations</b>, preferably within government, public sector, or large enterprise environments.</p>
</li>
<li><p>Proven experience working on <b>CRM systems, call centre platforms, IVR, case management, and digital service channels.</b></p>
</li>
<li><p>Experience in managing complex stakeholders and large-scale transformation projects.</p></li></ul></div>

Senior Business Analyst – Call Centre Operations

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Senior Business Analyst – Call Centre Operations