business performance analyst Jobs in Giza

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business analyst

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Business Performance Analyst, you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in business analysis and SaaS ecosystems, you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals.
 
 
 This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the Mazeed CRM solution and other SaaS management platforms. You will collaborate closely with cross-functional teams, including Operations, Finance, Sales, and Customer Success, to deliver actionable insights that enhance service delivery and support sustainable growth.
 
 
 The ideal candidate will possess strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions. A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success.
 
 
 
 Responsibilities:
 
 
 
 
 
 Monthly Closing Cycle
 
 
 :
 
 
 
 
 <ul>
 <li>
 Collaborate with the Finance department to support the monthly closing cycle.
 </li>
 <li>
 Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.
 
 
 </li>
 </ul>
 
 
 Process Monitoring and Improvement:
 
 
 
 
 <ul>
 <li>
 Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.
 </li>
 <li>
 Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.
 </li>
 <li>
 Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.
 
 
 </li>
 </ul>
 
 
 Data Analysis and Reporting
 
 
 :
 
 
 
 
 <ul>
 <li>
 Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).
 </li>
 <li>
 Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.
 </li>
 <li>
 Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.
 
 
 </li>
 </ul>
 
 
 System Management
 
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.
 </li>
 <li>
 Coordinate with Operations to monitor and optimize the process deployment
 
 
 </li>
 </ul>
 
 
 Performance Analysis
 
 
 :
 
 
 
 
 <ul>
 <li>
 Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.
 </li>
 <li>
 Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.
 
 
 </li>
 </ul>
 
 
 Assurance of Workflow and Process Implementation
 
 
 :
 
 
 
 
 <ul>
 <li>
 Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.
 </li>
 <li>
 Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.
 </li>
 <li>
 Maintain updated documentation to support consistent application of processes across regions.
 
 
 </li>
 </ul>
 
 Dashboard Development:
 
 
 
 <ul>
 <li>
 Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.
 </li>
 <li>
 Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 A bachelor's degree in accounting or finance is required
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel, Power BI
 </li>
 <li>
 Familiar with ERP systems
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 8+ years&rsquo; experience overall with 2 years of experience managing employees.
 </li>
 <li>
 Working knowledge of Financial services and SaaS business
 </li>
 <li>
 Leading team experience
 </li>
 <li>
 C1 in English level
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Business performance Analyst

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team 
Job Description 
Purpose of the job:
As a Business Performance Analyst, you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in business analysis and SaaS ecosystems, you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals.
This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the Mazeed CRM solution and other SaaS management platforms. You will collaborate closely with cross-functional teams, including Operations, Finance, Sales, and Customer Success, to deliver actionable insights that enhance service delivery and support sustainable growth.
The ideal candidate will possess strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions. A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success.
Responsibilities:
Monthly Closing Cycle:<ul><li>
Collaborate with the Finance department to support the monthly closing cycle.</li><li>
Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.</li></ul>
Process Monitoring and Improvement:<ul><li>
Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.</li><li>
Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.</li><li>
Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.</li></ul>
Data Analysis and Reporting:<ul><li>
Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).</li><li>
Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.</li><li>
Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.</li></ul>
System Management:<ul><li>
Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.</li><li>
Coordinate with Operations to monitor and optimize the process deployment</li></ul>
Performance Analysis:<ul><li>
Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.</li><li>
Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.</li></ul>
Assurance of Workflow and Process Implementation:<ul><li>
Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.</li><li>
Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.</li><li>
Maintain updated documentation to support consistent application of processes across regions.</li></ul>
Dashboard Development:<ul><li>
Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.</li><li>
Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.</li></ul> 

Qualifications 
<ul><li>
A bachelor's degree in accounting or finance is required</li><li>
Proficiency in Microsoft Office, particularly with Excel, Power BI</li><li>
Familiar with ERP systems</li><li>
Strong communication skills, both written and verbal</li><li>
strong organizational and stress management skills</li><li>
8+ years&rsquo; experience overall with 2 years of experience managing employees.</li><li>
Working knowledge of Financial services and SaaS business</li><li>
Leading team experience</li><li>
C1 in English level</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Halan - حالا

<div>
 
 
 About the Role
 
 
 
 
 We are looking for a Business Intelligence (BI) Analyst to support our ROSCA product team by transforming data into actionable insights. You will play a critical role in analyzing user behaviors, financial transactions, and operational performance to enable data-driven decision-making. Your work will directly contribute to the growth, optimization, and scalability of the ROSCA product.
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 
 - Collect, clean, and analyze data from multiple sources (ROSCA platform, payment systems, user interactions).
 
 
 
 
 -Design and maintain dashboards and reports to track key performance metrics (e.g., collection rates, churn, member participation, default rates).
 
 
 
 
 -Perform cohort analysis and segmentation to understand user behaviors and product adoption.
 
 
 
 
 - Identify trends, risks, and opportunities in the ROSCA lifecycle (member sign-up, contribution, payout, defaults).
 
 
 
 
 - Provide insights to improve customer engagement, operational efficiency, and product performance.
 
 
 
 
 - Partner with Product, Finance, and Operations teams to support strategic decision-making.
 
 
 
 
 - Work closely with Product Managers, Engineers, and Commercial teams to align data insights with business needs.
 
 
 
 
 - Provide analysis to support experiments, feature launches, and user acquisition strategies.
 
 
 
 
 -Build predictive models for member default probability, retention, and contribution patterns.
 
 
 
 
 - Develop financial and operational forecasts to support planning and risk management.
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree in business or any related field
 
 
 
 
 &middot; 2&ndash;4 years of experience as a BI Analyst, Data Analyst, or similar role.
 
 
 
 
 &middot; Proficiency in SQL and data visualization tools (Power BI, Tableau or similar).
 
 
 
 
 &middot; Strong analytical and problem-solving skills with attention to detail.
 
 
 
 
 &middot; Knowledge of financial products, microfinance, or fintech is highly desirable.
 
 
 
 
 &middot; Excellent communication skills with the ability to present complex data in a clear and business-friendly way.
 
 
</div>

BI Analyst

<div>
 
 
 About the job
 
 
 
 
 
 
 
 
 We are looking for a
 
 
 Customer Growth Analyst
 
 
 to drive Halan&rsquo;s super app growth across credit, savings, e-commerce, and engagement. You will analyze customer behavior to optimize acquisition, retention, and cross-sell, while building metrics and evaluating ROI to improve LTV, ARPU, and CAC. Strong analytical skills are essential in this high-impact role that directly shapes customer growth at scale.
 
 
 
 
 
 
 
 What you&rsquo;ll do!
 
 
 
 
 
 <ul>
 
 <li>
 
 Optimize key growth metrics (CAC, LTV, ARPU, retention, engagement, funnel conversion) to maximize customer lifetime value and business sustainability.
 
 </li>
 
 <li>
 
 Interpret and analyze data to deliver actionable user insights, create clear reports, and collaborate with analytics, data science, and product teams to build and implement customer lifetime optimization strategies
 
 </li>
 
 <li>
 
 Design and execute growth experiments (A/B tests, segmentation, cohort analyses) to validate hypotheses and unlock new acquisition, activation, and retention opportunities
 
 </li>
 
 <li>
 
 Build automated, actionable growth reporting that surfaces insights on efficiency, funnel performance, and campaign impact, enabling teams to move faster on data-driven decisions
 
 </li>
 
 <li>
 
 Design and execute customer growth initiatives (campaigns, offers, promotions, loyalty programs, gamification, automated journeys, CVM) to drive engagement and portfolio growth
 
 </li>
 
 <li>
 
 Develop and apply advanced segmentation strategies to personalize experiences, improve retention, and maximize portfolio performance across cards and financial services
 
 </li>
 
 <li>
 
 Collaborate with data, product, marketing, and leadership teams to identify business needs and develop customer lifetime optimization strategies
 
 </li>
 
 </ul>
 
 
 
 
 
 Who you are!
 
 
 
 
 
 <ul>
 
 <li>
 
 3-5 years of proven experience in an analytical role (preferably in a B2C business domain).
 
 </li>
 
 <li>
 
 Familiarity with financial services or digital commerce KPIs
 
 </li>
 
 <li>
 
 Advanced proficiency in Microsoft Excel; SQL/Python knowledge is a strong plus
 
 </li>
 
 <li>
 
 Strong understanding of growth and performance methodologies (A/B testing, cohort analysis, statistical techniques) with hands-on experience in tools such as WebEngage, Mixpanel, and Metabase.
 
 </li>
 
 <li>
 
 Strong analytical mindset with the ability to solve problems and work with large datasets
 
 </li>
 
 <li>
 
 Ability to prioritize opportunities based on business impact
 
 </li>
 
 <li>
 
 Strong verbal and interpersonal communication skills, with the ability to confidently present to management and C-level teams
 
 </li>
 </ul>
</div>

Customer Growth Analyst

Orange

<div><div>Purpose of the job
Manage digital payments reporting and analytics in cooperation with internal and external stakeholders
Duties and responsibilities<ul><li>
Conduct the ongoing business reporting and analytics activities for Orange Cash.</li><li>
Work closely with the internal teams for developing &amp; extracting the needed reports and dashboards.</li><li>
Provide &amp; establish new innovative &amp; forecasting dashboards for identifying trends and opportunities for supporting the business.</li><li>
Engage with all Orange Cash business streams to provide ongoing analytics and support in driving business decisions.</li><li>
Translates complex datasets into strategic insights through visualizing results and providing recommendations.</li><li>
Conduct ongoing reporting to external stakeholders and regulators.</li><li>
Understand the market needs, articulate the business requirements &amp; engage with relevant stakeholders; adding value to Orange Cash business management</li></ul>
Job specification
Education
<ul><li>Bachelor degree from a well recognized university in one of the following fields: Bachelor of Business, Engineering or Computer Science</li></ul>
Experience<ul><li>
1 - 2 years experience in business analytics, Telecom background is a must.</li><li>
SQL, Tableau, Advanced Microsoft Excel skills</li></ul>
Skills and Abilities<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Excellent presentation skills</li><li>
Excellent communication &amp; interpersonal skills</li><li>
Project management skills</li><li>
Customer Oriented</li><li>
Ability to work under pressure
</li></ul></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Lead, Digital Payments Business Analytics

اورنچ مصر

<div>About the job Lead, Digital Payments Business Analytics
<div>Purpose of the job

Manage digital payments reporting and analytics in cooperation with internal and external stakeholders

Duties and responsibilities
<ul><li>
Conduct the ongoing business reporting and analytics activities for Orange Cash.</li><li>
Work closely with the internal teams for developing &amp; extracting the needed reports and dashboards.</li><li>
Provide &amp; establish new innovative &amp; forecasting dashboards for identifying trends and opportunities for supporting the business.</li><li>
Engage with all Orange Cash business streams to provide ongoing analytics and support in driving business decisions.</li><li>
Translates complex datasets into strategic insights through visualizing results and providing recommendations.</li><li>
Conduct ongoing reporting to external stakeholders and regulators.</li><li>
Understand the market needs, articulate the business requirements &amp; engage with relevant stakeholders; adding value to Orange Cash business management</li></ul>

Job specification

Education

<ul><li>Bachelor degree from a well recognized university in one of the following fields: Bachelor of Business, Engineering or Computer Science</li></ul>

Experience
<ul><li>
1 - 2 years experience in business analytics, Telecom background is a must.</li><li>
SQL, Tableau, Advanced Microsoft Excel skills</li></ul>

Skills and Abilities
<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Excellent presentation skills</li><li>
Excellent communication &amp; interpersonal skills</li><li>
Project management skills</li>
<li>Customer Oriented</li>
<li>Ability to work under pressure</li></ul></div></div>

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Role Purpose:</h2>
</div><div>
Act as the decision support function for the Customer Care department and will be Responsible for Customer care short- &amp; long-term planning, analysis and ensure alignment and integrity with strategic directions of the department for Vodafone Egypt, Vodacom &amp; Vodafone group.</div></div><div><div><h2 class="jobSectionHeader">
Key Responsibilities:
</h2></div><div><div>Planning &amp; Forecasting 
<ul><li>Provide reports, assumptions and support to create financial plans of customer Care short- &amp; long-term operation planning, annual and quarterly required (headcount, seating)</li><li>Provides all financial and HC analysis requested by the customer care operational management.</li><li>Report on debt collection performance &amp; bad debt performance against budget.</li><li>Build and maintain models for controlling and measuring customer care expenditures against agreed on targets.</li><li>Analyze the actual results against budgets and forecasts and long-range plans.</li><li>Perform budget review activities, update HC assumptions, operational requirements and trends and commit to budget cycles timelines.</li><li>Identify key risks and opportunities that may raise during the forecasted period.</li></ul>
 Customer Care Annual &amp; Quarterly Operating Budget Forecast 
<ul><li>Highlight risks in meeting customer care operational expenses targets through spotting areas of overspending or challenging performance</li><li>Support producing financial analysis by reporting, updating and validating actual trends.</li><li>Monthly governance for all CARE line items in terms of OpEx cost, Direct cost, CAPEX and HC commitment in line with the targeted FY plan.</li><li>Provide analysis to support understanding customer care financial performance against targets/budget.</li><li>Responsible for proposing cost reduction opportunities with proper recommendations.</li></ul>
 Service Support 
<ul><li>Assess all new service models across CARE while discussing the launch with all stakeholders.</li><li>Focal point between customer care and Vodacom &amp; VF group requirements by interacting&amp; discussing all needed figures and deliveries.</li><li>Develop headcount and seating plans for existing and new accounts.</li><li>Design and govern manage service invoicing and ensure to align all stakeholders with the results.</li><li>Decision making for managed service discussion and way forward.</li></ul>
 Business Cases 
<ul><li>Supports the preparation of business cases by engaging with relevant stakeholders.</li><li>Responsible for having all needed insights before circulating the business case to customer care director to sign it.</li></ul>
 Communication 
<ul><li>Partner with staff (e.g., Tribe, Training, HR, Finance, technology, BI Reporting) within and across sites to identify business opportunities based on analysis of reports.</li><li>Maintain excellent communication with all stakeholders, managing their expectations and ensuring delivery on agreed time plans</li><li>Analyze, develop action plan, and resolve service delivery and/or service level issues</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">
Key Accountabilities:</h2>
</div><div><ul><li>University degree in commerce, Business Administration, or Accounting is Preferred.</li><li>2-4 years of experience in reporting, statistics or financial analysis.</li><li>Proven record of work experience in similar field / industry Worked for many areas in customer care and have background on most of their roles.</li><li>Excellent command of computer use (Excel, PowerPoint, Access).</li><li>Statistical software experience is a must.</li><li>Advanced analytical and data interpretation skills.</li><li>Solid knowledge of relational databases, decision support system and different types of reporting tools (Business Object).</li><li>Excellent presentation &amp; communication skills both in Arabic and English.</li><li>Ability to manage and coordinate multiple activities under tight timeframes, while maintaining professional standards.</li><li>Objective focused.</li><li>Excellence mindset striving to exceed expectations.</li><li>Drive towards continuous development and improvement.</li><li>Highly motivated self-starter who can drive changes.</li><li>Ability to work under high pressure &amp; with minimal supervision.</li></ul></div></div></div></div>

Planning Sr. Analyst

Explore 96+ Business analyst in Giza this October. Find roles across top companies and apply now to boost your career.

96 business analyst jobs IN Giza

Business performance Analyst

Business performance Analyst

BI Analyst

Customer Growth Analyst

Lead, Digital Payments Business Analytics

Lead, Digital Payments Business Analytics

Planning Sr. Analyst