business banking customer intelligence & analytics specialist

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accounting and finance specialist

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associate manager,customer marketing

business banking customer intelligence & analytics specialist Jobs in Istanbul

business operations manager (ai health-tech product) - hybrid Jobs in Istanbul

central planning & optimization data analytics professionals Jobs in Istanbul

business banking customer intelligence analytics specialist

ING Türkiye

<div>
 <p>
  We are seeking a Business Banking Intelligence &amp; Analytics Specialist who can turn complex data into actionable insights that drive growth and enhance customer engagement. In this strategic role, you will collaborate with Business, Digital Marketing, Product, CRM, and Technology teams to support data-driven decisions, optimize customer journeys, and improve commercial performance. Beyond reporting, this role focuses on understanding customer behavior, identifying growth opportunities, preventing churn, and measuring performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you think you have the following
  <strong>
   qualifications;
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Statistics, Economics, Engineering, Business Analytics, or a related field
  </li>
  <li>
   3+ years of experience in customer analytics, experience in business development, data analysis, financial modeling, and/or business intelligence.
  </li>
  <li>
   Strong analytical mindset with proven problem-solving skills
  </li>
  <li>
   Proficiency in data analysis tools such as SQL, SAS, Cognos, PowerBI, and Excel.
  </li>
  <li>
   Strong understanding of financial principles and practices.
  </li>
  <li>
   Excellent communication skills and ability to work effectively with cross-functional teams.
  </li>
  <li>
   Strong analytical thinking with the ability to connect data insights to business outcomes
  </li>
  <li>
   Experience in banking, financial services, or large-scale customer portfolios is a strong plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you think you may take charge of the following
  <strong>
   responsibilities;
  </strong>
 </p>
 <ul>
  <li>
   Analyze customer behavior, lifecycle, and product usage to identify growth, retention, and cross-sell opportunities
  </li>
  <li>
   Monitor customer activity, churn signals, and engagement drivers
  </li>
  <li>
   Translate complex data into clear business insights and recommendations
  </li>
  <li>
   Support personalized and data-driven customer journeys
  </li>
  <li>
   Track portfolio performance and customer value evolution
  </li>
  <li>
   Own and maintain dashboards and regular reporting (BI tools, Cognos, etc.)
  </li>
  <li>
   Knowledge of SQL, Python, or advanced analytics tools
  </li>
  <li>
   Ensure analytics outputs are actionable, not just descriptive
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are a self-starter with a passion for intelligent decision-making, we encourage you to apply for this exciting opportunity to join our team as a Business Banking Intelligence &amp; Analytics Specialist
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  At ING, we believe your work should inspire and fulfill you. That&rsquo;s why we prioritize every detail to ensure you have an exceptional experience:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You First Become Your True Self, Then an INGer:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Flexible
   </strong>
   and
   <strong>
    hybrid working models
   </strong>
   , including remote options every third week of the month and during summer.
  </li>
  <li>
   <strong>
    14 days of welcome leave
   </strong>
   in your first year&mdash;don&rsquo;t wait to pursue your dreams!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Growth and Development:
  </strong>
 </p>
 <ul>
  <li>
   Access to global and local learning opportunities through
   <strong>
    ING Academy,
   </strong>
   <strong>
    LearnUp
   </strong>
   , and certification programs with leading universities.
  </li>
  <li>
   Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
  </li>
  <li>
   Flexible career experiences await you through
   <strong>
    Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (&Ccedil;ifte Kariyer), Turuncu Misafir,
   </strong>
   and
   <strong>
    Global STA/LTA programs
   </strong>
   , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
  </li>
  <li>
   When you step into a managerial role at ING, our exclusive
   <strong>
    RISE Leadership Program
   </strong>
   empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A Dynamic and Supportive Work Environment:
  </strong>
 </p>
 <ul>
  <li>
   An informal and collaborative culture where
   <strong>
    your ideas
   </strong>
   and
   <strong>
    innovations are valued.
   </strong>
  </li>
  <li>
   Social clubs, celebrations, and events to help you balance work and fun.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Care About You:
  </strong>
 </p>
 <ul>
  <li>
   Comprehensive health insurance for you and your loved ones.
  </li>
  <li>
   Private pension plans to help you achieve your future goals.
  </li>
  <li>
   On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At ING, we&rsquo;re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For more information about our
  <strong>
   Orange Culture
  </strong>
  , click here now:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Candidates are expected not to share any sensitive personal data.
 </p>
 <p>
 </p>
</div>


Business Banking Customer Intelligence & Analytics Specialist

Dataroid

<div>
 <p>
  Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Manager
  </strong>
  elicits business needs collaboratively with the customer and product team; manages all product requirements from definition and modelling to development, testing and launch.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a member of an agile team,
  <strong>
   Product Manager
  </strong>
  is expected to have excellent communication and analytical skills to deliver the highest value to the customer and user. If you feel comfortable with these responsibilities, we would love to see you on board.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are doing
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Realize and translate customer opportunities and pain points into detailed product requirements
  </li>
  <li>
   Conduct product requirement meetings with customer and engineering team to develop the most optimal solution
  </li>
  <li>
   Create and manage product backlog items, prioritize them with the customer and team in line with product strategy and goals
  </li>
  <li>
   Assist project manager and engineering team by providing clear and unambiguous specifications to enable them to produce quality software
  </li>
  <li>
   Participate in UX/UI design and review processes
  </li>
  <li>
   Support QA team while deriving and running test scenarios
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are looking for
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Good knowledge of agile software development practices
  </li>
  <li>
   Working knowledge of user stories, UML, and BPMN
  </li>
  <li>
   Solution oriented thinking and excellent communication skills
  </li>
  <li>
   Experience in prioritizing competing demands, scoping large efforts and negotiating timelines
  </li>
  <li>
   Team player
  </li>
  <li>
   Self-starter and self-disciplined
  </li>
  <li>
   Good SQL skills, experience with R, Python (preferred)
  </li>
  <li>
   Fluency in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Dataroid?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🌟Great Compensation &amp; Benefits:
  </strong>
  We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   💻Enhanced Workdays:
  </strong>
  Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   📚Growth &amp; Learning:
  </strong>
  Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🚀Thriving Community:
  </strong>
  Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎯Open Dialogue:
  </strong>
  Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIND MORE ABOUT US 🔎
 </p>
 <p>
  Our career page:
  <strong>
   <u>
    https://www.dataroid.com/careers/
   </u>
  </strong>
 </p>
 <p>
  Our company page:
  <strong>
   <u>
    https://www.dataroid.com/
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We will process your personal data as part of our recruitment procedures. To find out more, please consult our
   <u>
    Candidate Privacy Notices
   </u>
  </strong>
  .
 </p>
 <p>
  <em>
   We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
  </em>
 </p>
 <p>
 </p>
</div>


Product Manager

Citi

<div>
 The Relationship Manager is an intermediate-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Relationship Manager also serves as an intermediary in trading for clients. The overall objective of this role is to act as strategic advisor to our clients by formulating investment strategies and raising capital for clients.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi&rsquo;s credit standards, policies and processes
  </li>
  <li>
   Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
  </li>
  <li>
   Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
  </li>
  <li>
   Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-8 years of experience
  </li>
  <li>
   MBA or Master's degree in Business preferred
  </li>
  <li>
   Proven and progressive related lending/credit experience or equivalent product experience
  </li>
  <li>
   Demonstrated credit skills, including a background in credit
  </li>
  <li>
   Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred
  </li>
  <li>
   Comprehensive knowledge of Corporate Banking business including related products, pertinent regulations and the lending and credit approval process
  </li>
  <li>
   Consistently demonstrate clear and concise written and verbal communication both in Turkish and English
  </li>
  <li>
   Proven analytical, planning, negotiation, and organizational skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree/University degree or equivalent experience
   <br/>
   <br/>
  </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Institutional Banking
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family:
  <br/>
  <br/>
 </strong>
 Corporate Banking
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Time Type:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Most Relevant Skills
  <br/>
  <br/>
 </strong>
 Please see the requirements listed above.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Other Relevant Skills
  <br/>
  <br/>
 </strong>
 For complementary skills, please see above and/or contact the recruiter.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


Relationship Manager, Assistant Vice President - Global Network Banking

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
At bunq, our mission is to give our users a smooth and hassle-free banking experience. Everything we do is centered on building trust and making sure their money is always safe. As an EDD Specialist, you are at the heart of this promise! You are the expert who works behind the scenes to protect our users from fraud, ensuring they can bank with total peace of mind and keep bunq prepared for checks and reviews from regulators like the De Nederlandsche Bank (DNB)   </div><p></p><h4 class="jobSectionHeader"><b><br>
Take Ownership:</b></h4><p>
Your mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations    As our EDD Specialist, you will:</p><ul><li><div>
Make sharp, accurate, risk-based decisions that shield our users from fraud, building trust.</div></li><li><div>
Systematically eliminate the EDD tasks by taking decisive ownership of the most complex, high-risk cases that our automated systems cannot solve.</div></li><li><div>
Continuously improve our EDD framework by identifying the root cause of escalations and driving enhancements to our AI tools and processes.</div></li><li><div>
Play a vital role in helping bunq stay compliant with policies and regulations.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You have an early ability to make accurate, risk-based decisions on complex Customer Due Diligence (CDD) cases.</div></li><li><div>
You have a demonstrated engineering mindset to identify root causes and drive process improvements within the EDD framework.</div></li><li><div>
You have a ability to leverage AI tools and data to conduct efficient and effective risk investigations.</div></li><li><div>
You have a solid understanding of KYC/AML compliance frameworks and their practical application in case reviews.</div></li></ul><p><i>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

EDD Specialist

Oredata Yazılım Anonim Şirketi

<div><p>OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.</p><p>
Read more: https://medium.com/@oredata-engineering</p><p><b>
Responsibilities</b></p><ul><li>
Managing a portfolio of high-value clients with a consultative, partnership-oriented approach</li><li>
Building trust-based relationships and acting as the strategic advisor to stakeholders</li><li>
Manage the sales cycle from opportunity to proposal creation to negotiation and closing.</li><li>
Understand client requirements, propose suitable solutions, and build long-term relationships.</li><li>
Understanding client goals and aligning solutions to support their success</li><li>
Coordinating with internal teams to deliver service excellence and resolve issues proactively.</li><li>
Work closely with Business Development Representatives (BDRs) and Customer Success Managers (CSMs) for best of breed customer experience.</li><li>
Stay up-to-date with Cloud and Licensing market trends and incorporate them into sales strategies.</li><li>
Leading quarterly business reviews, performance reports, and upsell/renewal conversations</li><li>
Identifying and executing account growth opportunities</li></ul><p></p><p>
Requirements</p><ul><li>
Minimum 10 years of experience in Cloud (AWS, Azure, Google Cloud) and Licensing solutions.</li><li>
Proven expertise in enterprise sales with strong B2B experience.</li><li>
Experience working with holding structures, logistics companies, or manufacturing-focused organizations.</li><li>
Excellent communication and negotiation skills, with a strong ability to acquire new clients.</li><li>
Experience in evaluating sales opportunities, preparing proposals, and managing contract processes.</li><li>
Excellent communication and negotiation skills, with a strong ability to acquire new clients.</li><li>
Ability to analyze market dynamics and develop strategic sales approaches.</li><li>
Results-driven and goal-oriented mindset.</li><li>
Problem-solving mindset and ability to adapt to a fast-paced environment.</li><li>
Advanced in English</li></ul><p></p><p><b>
Required Technical Skills and Experience</b></p><p>
Technical competence is essential not for coding, but for translating technical challenges into quantifiable business outcomes for C-level buyers.</p><p>
Strategic Solution Competence: The ability to articulate the business value and competitive advantage of Data, Artificial Intelligence (AI), and Cloud (GCP) solutions to C-level executives. Critical competence includes understanding core architectural concepts and transforming a customer's technical challenges into a clear quantification of the financial return on investment (ROI) delivered by Oredata Services.</p><p>
Qualification Framework Expertise: Proven, hands-on experience utilizing the MEDDIC methodology for sales qualification and accurate revenue forecasting.</p><p>
CRM and Pipeline Discipline: Meticulous maintenance of pipeline data within the CRM (Salesforce prefarably) , ensuring that all deal stages are backed by verified buyer evidence (e.g., defined Metrics, confirmed Economic Buyer) .</p><p>
Competitive Intelligence: Proficiency in utilizing competitive analysis and internal battle cards to differentiate Oredata's Services against competing solutions or internal customer initiatives.</p><p>
Required Soft Skills and Behavioral Traits</p><p>
Consultative Selling Mastery: Exceptional ability to conduct comprehensive discovery (leveraging SPIN techniques) to identify and amplify the customer&rsquo;s core business pain points .</p><p>
Executive Presence: Confidence and credibility to engage with and challenge senior executives (CFOs, CTOs) to drive high-impact, strategic decisions.</p><p>
Goal Orientation: Innate drive, optimism, and resilience required to navigate long B2B sales cycles and consistently achieve new logo revenue quotas.</p><p>
Team Collaboration: Proven ability to work seamlessly with BDRs (for pipeline quality) and CSMs (for post-sale value realization).</p><p><b>
Get to know us</b></p><p>
If you want to know more about us and what we do, then visit our website: www.oredata.com</p><p><b>
Why Oredata?</b></p><ul><li>
Remote working and flexible time off</li><li>
Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)</li><li>
Access to Online Training Platforms (Udemy, Praktika ,Pluralsight, A Cloud Guru, Coursera, etc.)</li><li>
Opportunity to work on international projects</li><li>
Private Health Insurance</li><li>
Birthday Leave Policy</li><li>
Dynamic work ecosystem where you can take initiative and responsibility</li><li>
Open communication, flexibility and start-up spirit</li><li>
Learning &amp; Development opportunities for both personal and professional growth</li></ul><p></p><p><b>
Kişisel verileriniz işe alım s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir.</b> Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https://oredata.com/personal-data-protection-policy/ bağlantısı &uuml;zerinden ulaşabilirsiniz.</p></div>

Sales Manager

Dayco

<div>
 We are seeking a talented Key Account Manager for Turkey, based in Istanbul (Turkey) to join our Sales team at Dayco.
 <br/>
 <br/>
 <strong>
  Summary of the position:
  <br/>
  <br/>
 </strong>
 The Key Account Manager (KAM) is responsible for managing and expanding strategic relationships with Tier 1 and Tier 2 customers across the country. This pivotal role is responsible for owning and executing the comprehensive sales strategy for our most valuable clients, focusing on sustainable revenue growth, exceptional customer satisfaction, and deep, long-term engagement
 <br/>
 <br/>
 <strong>
  Main duties &amp;responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement tailored sales strategies for a portfolio of high-value Tier 1 and Tier 2 accounts to maximize revenue potential and market share.
  </li>
  <li>
   Cultivate and maintain robust, long-term partnerships with key decision-makers and stakeholders within client organizations.
  </li>
  <li>
   Drive aggressive sales growth, improve profitability, and increase market share within the region by optimizing sales channels and team effectiveness.
  </li>
  <li>
   Drive predictable and accelerated revenue growth by identifying new opportunities, negotiating complex deals, and securing contract renewals and expansions.
  </li>
  <li>
   Utilize market intelligence to ensure high forecast accuracy, adapting strategies proactively to market shifts and competitive dynamics.
  </li>
  <li>
   Work closely with marketing, product management, and supply chain teams to ensure regional needs are met and commercial strategies are fully supported.
  </li>
  <li>
   Ensure the highest levels of customer satisfaction and retention by acting as a trusted advisor and coordinating internal resources to meet client needs effectively.
  </li>
  <li>
   Manage the entire sales life cycle from initial contact through closing, ensuring alignment with company goals and targets.
  </li>
  <li>
   Meet or exceed account growth and retention targets
  </li>
  <li>
   Act as the primary point of contact for strategic clients, understand their needs and business objectives; provide tailored solutions
  </li>
  <li>
   Build and nurture long-term relationships with decision-makers and stakeholders
  </li>
  <li>
   Conduct regular business reviews, performance reporting, and forecasting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements and Skills
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Based in Istanbul, Turkey
  </li>
  <li>
   Minimum 4/5 years of experience in commercial roles, preferably in the Automotive Aftermarket and/or in Turkey.
  </li>
  <li>
   Fluency in English
  </li>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business, Economics, or a related field.
  </li>
  <li>
   Strong analytical skills to interpret sales data, market trends, opportunities and competitive landscape
  </li>
  <li>
   Proven ability to build and maintain strong customer relationships and influence key stakeholders
  </li>
  <li>
   Strong negotiation and commercial acumen
  </li>
  <li>
   Strong project management capabilities
  </li>
  <li>
   Excellent communication skills (written and verbal)
  </li>
  <li>
   Proven leadership skills to lead business reviews and drive follow-up actions
  </li>
  <li>
   Demonstrated experience managing a P&amp;L and consistently achieving or exceeding targets
  </li>
  <li>
   Strong proficiency with commercial systems and sales tools, including: CRM platforms, ERP systems and Sales forecasting &amp; reporting tools (Excel, Power BI or similar).
  </li>
  <li>
   Solid understanding of key commercial and financial concepts, including: Net Sales (NS), Net Margin (NM) &amp; Contribution Margin (CM), EBITDA, Statement of Work (SOW) and Days Sales Outstanding (DSO)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  More information:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contract Type: Permanent position
  </li>
  <li>
   Workplace: Full remote, based in Istanbul (Turkey)
   <br/>
   <br/>
  </li>
 </ul>
</div>


Key Account Manager Turkey

CMA CGM

ID: 575533
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Key Account Management Specialist Turkey
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
Role & Responsibilities
<br><br>
Manage and develop a portfolio of key strategic customers, acting as their primary commercial contact.
<br>Build and execute customer‑specific account plans aligned with company commercial strategy and growth targets.
<br>Conduct regular business reviews (MBR/QBR), analyzing customer performance, volume trends, forecasts and profitability.
<br>Identify and drive upsell/cross‑sell opportunities across ocean freight, inland, intermodal and end‑to‑end logistics solutions.
<br>Ensure timely delivery of quotations, manage tenders (RFQ/RFI), and support contract negotiations.
<br>Collaborate closely with internal stakeholders (operations, pricing, CS, finance, logistics teams) to ensure service excellence.
<br>Monitor market dynamics, competitive activity and customer needs to support strategic decision making.
<br>Maintain CRM data accuracy and prepare reports for management on account status and growth opportunities.
<br>Support the commercial team in driving digital adoption (eBusiness tools, online booking, tracking, invoicing).
<br>Handle escalations proactively and ensure high customer satisfaction and retention.
<br><br>
Skills & Requirements
<br><br>
Bachelor’s degree in Business Administration, Economics, International Trade, Engineering, Logistics or related fields.
<br>Minimum 2 years of experience in key account management, sales, commercial roles or customer-facing roles (preferably in shipping, freight forwarding, logistics or transportation sectors).
<br>Strong understanding of supply chain, ocean freight, inland/intermodal solutions is a plus.
<br>Excellent communication, client relationship management and negotiation skills.
<br>Data‑driven mindset with strong analytical and reporting skills (Excel and CRM proficiency).
<br>High sense of ownership, problem‑solving and follow‑through capabilities.
<br>Ability to work collaboratively with cross‑functional teams in a fast‑paced international environment.
<br>Strong time‑management, prioritization and presentation skills.
<br>Fluency in written and spoken English (part of the interview will be conducted in English)
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours,
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Breakfast:</b> every Monday morning
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Health insurance (including family members)
<br>Life insurance
<br>Meal Allowance (Pluxee/Monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM’s adventure !

Key Account Management Specialist Turkey

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