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business banking customer service officer

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business development specialist

business banking senior relationship manager

Emirates NBD

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible for achieving pre-determined targets of Assets, Liabilities, trade finance commissions, acquire NTB clients.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Prepare the needed credit packages required ensuring that it is designed with the appropriate requested facility package and to ensure all credit risks are addressed for the submission of credit files to SMEs risk team.
 </li>
 <li>
 Coordinate with SMEs risk team to finalize the approval memo fulfilling the proposed facility package requirements and the associated terms and Conditions matching with client&rsquo;s needs.
 </li>
 <li>
 Follow up the implementation of the approval memo till the facility is booked including fulfillment of all requested documents, collaterals, and conditions.
 </li>
 <li>
 Follow-up on his existing portfolio of assets and liabilities clients to maintain a regular portfolio.
 </li>
 <li>
 Follow-up on his portfolio fulfilling all the needed governance controls ( KYCs update , overdrawn accounts settlement , dormant accounts , etc. )
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, Experience
 
 <ul>
 <li>
 Minimum 4-5 years of Experience in Business Banking
 </li>
 <li>
 Credit certified is a must
 </li>
 <li>
 Marketing Skills.
 </li>
 <li>
 Speed &amp; Accuracy
 </li>
 <li>
 Technical expertise.
 </li>
 <li>
 Interpersonal &amp; Communication Skills.
 </li>
 </ul>
 
 
</div>

Business Banking Senior Relationship Manager

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

International Turnkey Systems - ITS

<div>
 
 🌟
 
 We&rsquo;re Hiring! Senior Business Consultant &ndash; Core Banking System
 
 🌟
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 🏢
 
 Department:
 
 Product Management
 
 
 📊
 
 Reports to:
 
 Senior Manager &ndash; Product Management
 
 
 
 
 
 
 About the Role
 
 
 
 ITS is looking for a
 
 Senior Business Consultant
 
 to join our dynamic team! If you have expertise in
 
 Core Banking Systems
 
 &mdash;especially
 
 Loan Origination, Finance, Branch Operations, Trade Finance, and Investment
 
 &mdash;this is your chance to make an impact. You&rsquo;ll work closely with cross-functional teams to
 
 translate business needs into product features and implementation plans
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ✅
 
 Functional Analysis &amp; Design
 
 
 <ul>
 <li>
 Gather and document business requirements for loan origination, financial posting, trade finance, and investment modules.
 </li>
 <li>
 Define workflows, user stories, and functional specifications for credit processing and GL integration.
 </li>
 <li>
 Support the design of financial flows including disbursement, repayment, accruals, and accounting treatments.
 </li>
 </ul>
 
 ✅
 
 Implementation Support
 
 
 <ul>
 <li>
 Collaborate with engineering, QA, and implementation teams for accurate delivery.
 </li>
 <li>
 Participate in UAT cycles and assist in client onboarding and training sessions.
 </li>
 </ul>
 
 ✅
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Validate requirements with internal and external stakeholders.
 </li>
 <li>
 Conduct client demos, workshops, and feedback sessions.
 </li>
 </ul>
 
 ✅
 
 Market &amp; Product Insights
 
 
 <ul>
 <li>
 Stay updated on trends in
 
 digital lending, core banking, and financial automation
 
 .
 </li>
 <li>
 Suggest enhancements to improve product competitiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 🎓
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Computer Science, or related field.
 </li>
 <li>
 4&ndash;7 years of experience in business consulting or product analysis within
 
 core banking or financial software
 
 .
 </li>
 <li>
 Strong understanding of
 
 loan origination, credit workflows, and financial accounting
 
 .
 </li>
 </ul>
 
 
 
 
 💡
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent analytical and documentation skills (BRDs, user stories, workflows).
 </li>
 <li>
 Familiarity with GL posting rules and financial lifecycle in banking.
 </li>
 <li>
 Effective communication and stakeholder management.
 </li>
 <li>
 Experience in Agile/Scrum environments.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Exposure to SME or retail lending platforms.
 </li>
 <li>
 Knowledge of Islamic finance principles.
 </li>
 <li>
 Experience with digital tools like OCR, workflow automation, or AI-based scoring
 </li>
 </ul>
 
 
</div>

Senior Business Consultant

<div>
 <ul>
 <li>
 Offering Service quality and insure customer satisfaction for a major strategic business line within the bank:-
 
 BUB
 
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 The role holder is required to use his depth operational Knowledge and skills as well as his interpersonal competencies.
 </li>
 <li>
 Welcomes the
 
 business banking customers,
 
 receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
 </li>
 <li>
 Act as the corporate bank front line for day to day corporate operations
 </li>
 <li>
 Work alongside the SME RM for managing relationship of existing clients &amp; aim at enhancing revenues.
 </li>
 <li>
 Handles daily clients' mail to ensure proper delivery on due dates.
 </li>
 <li>
 Responsible of the KYC execution and account opening
 </li>
 <li>
 Access and resolve customers problems in line with the bank procedures; compliance &amp; CBE rules to ensure smooth follow of the circuits &amp; time saving.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 University degree in Business or a relevant qualification
 </li>
 <li>
 Excellent English Language
 </li>
 <li>
 Excellent knowledge of operation
 </li>
 <li>
 Excellent knowledge of bank procedures and CBE regulations
 </li>
 <li>
 Computer skills including Microsoft office
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Time Management
 </li>
 <li>
 Strong communication skills &amp; problem resolving
 </li>
 </ul>
 
 
</div>

Business Banking Customer Service Officer

بنك التعمير والإسكان HD Bank

<div>
 
 
 HD Bank is looking for a talented Royal Relationship Managers in the following branch&rsquo;s locations:
 
 
 
 
 
 <ul>
 <li>
 
 Cairo Governorate (Downtown - New Cairo -Badr City)
 
 </li>
 <li>
 
 Giza Governorate (Mohandessen -Haram- 6th of October-Zayed area.)
 
 </li>
 <li>
 
 Alexandria Governorate
 
 </li>
 <li>
 
 Damietta Governorate
 
 </li>
 <li>
 
 Minya Governorate (Mina - Samalut )
 
 </li>
 <li>
 
 Beni-Suef Governorate
 
 </li>
 <li>
 
 Assiut Governorate
 
 </li>
 <li>
 
 Dakahlia Governorate (Gamasa )
 
 </li>
 </ul>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Providing banking products and services for the royal clients.
 
 </li>
 <li>
 
 Managing the relationship with the royal clients to retain existing clients and expand the existing portfolio.
 
 </li>
 <li>
 
 Manage the customers portfolio effectively to increase the bank&rsquo;s segment profitability.
 
 </li>
 <li>
 
 Ensure providing prompt assistance to the Royal clients.
 
 </li>
 <li>
 
 Ensure customers satisfaction and aligning with the concerned bank&rsquo;s functions to solve the Royal client&rsquo;s complaints.
 
 </li>
 <li>
 
 Ensure meeting the business sales plan targets for the royal segment.
 
 </li>
 <li>
 
 Ensure constant contact and follow up with the royal clients to ensure providing them with the best services and financial solutions.
 
 </li>
 <li>
 
 Preparing and submitting the required monthly reports related to the managed portfolio.
 
 </li>
 <li>
 
 Follow up on the royal clients&rsquo; requests.
 
 </li>
 <li>
 
 Ensuring compliance with the bank's policies and regulations.
 
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 
 A relevant University degree
 
 </li>
 <li>
 
 Minimum 3 to 5 years&rsquo; experience in the retail banking.
 
 </li>
 </ul>
 
 
</div>

Royal Relationship Manager

onebank

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Data Governance Manager will be responsible for establishing, implementing, and maintaining a robust data governance framework within the digital bank. This role is critical in ensuring the accuracy, consistency, security, and integrity of the bank's data assets, aligning with regulatory requirements (e.g., GDPR, CCPA, local banking regulations), internal policies, and business objectives. The Data Governance Manager will work collaboratively with various departments, including IT, Risk, Compliance, Legal, Operations, and Business Units, to promote a data-driven culture and ensure that data is a trusted strategic asset.
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 
 
 
 
 Develop and Implement Data Governance Strategy
 
 
 
 <ul>
 <li>
 Design, develop, and implement a comprehensive data governance framework, including policies, standards, procedures, and guidelines for data quality, data security, data privacy, data retention, and data lifecycle management.
 </li>
 <li>
 Define and establish clear roles and responsibilities for data ownership, stewardship, and custodianship across the organization.
 </li>
 <li>
 Develop and maintain a data governance roadmap aligned with the bank's strategic goals and regulatory landscape.
 </li>
 </ul>
 
 
 
 Establish Data Quality Management
 
 
 
 <ul>
 <li>
 Define data quality metrics and key performance indicators (KPIs).
 </li>
 <li>
 Implement data profiling, data cleansing, and data validation processes to ensure data accuracy and completeness.
 </li>
 <li>
 Work with data owners and stewards to resolve data quality issues and implement preventive measures.
 </li>
 <li>
 Develop and monitor data quality dashboards and reports.
 </li>
 </ul>
 
 
 
 Ensure Regulatory Compliance &amp; Risk Management
 
 
 
 <ul>
 <li>
 Stay abreast of relevant data protection laws and banking regulations (e.g., GDPR, PSD2, Basel III, local banking acts, AML/KYC regulations).
 </li>
 <li>
 Ensure the bank's data practices comply with all applicable legal and regulatory requirements.
 </li>
 <li>
 Identify and mitigate data-related risks, including data breaches, unauthorized access, and non-compliance.
 </li>
 <li>
 Support internal and external audits related to data governance.
 </li>
 </ul>
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with IT teams to implement data governance tools and technologies (e.g., data catalogs, data quality tools, data lineage tools).
 </li>
 <li>
 Collaborate with Legal and Compliance departments to interpret regulations and translate them into actionable data governance policies.
 </li>
 <li>
 Partner with business units to understand their data needs and ensure data governance supports their objectives.
 </li>
 <li>
 Communicate data governance initiatives, progress, and challenges to senior management and relevant stakeholders.
 </li>
 </ul>
 
 
 
 Data-related Incident Management &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Develop and implement procedures for data-related incident response and remediation.
 </li>
 <li>
 Oversee the investigation and resolution of data governance issues and policy violations.
 </li>
 <li>
 Maintain an issues log and track resolution progress.
 </li>
 </ul>
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
 
 
 
 
 Minimum Required Education:
 
 
 
 <ul>
 <li>
 
 Bachelor's Degree
 
 in a relevant field such as:
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Computer Science
 </li>
 <li>
 Data Management / Data Analytics
 </li>
 <li>
 Business Administration (with a focus on Information Systems or Data Strategy)
 </li>
 </ul>
 
 
 
 
 
 Minimum Required Qualifications
 
 :
 
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of
 
 5+ years
 
 of progressive experience in data management, data quality, data architecture, IT audit, or compliance, with at least
 
 2-3 years
 
 specifically focused on implementing or managing an enterprise-wide data governance program.
 </li>
 <li>
 
 Data Governance Frameworks:
 
 Proven, in-depth knowledge and practical experience with industry-standard data governance frameworks and methodologies (e.g.,
 
 DAMA-DMBOK
 
 , COBIT).
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Strong understanding of major data privacy and security regulations relevant to the business (e.g.,
 
 CBE
 
 ,
 
 GDPR, industry-specific regulations
 
 ).
 </li>
 <li>
 
 Technical Proficiency:
 
 Working knowledge of:
 </li>
 <li>
 Metadata Management and Data Cataloging tools (e.g., Collibra, Informatica Axon, IBM Watson Knowledge Catalog,Atlas , OpenMetadata).
 </li>
 <li>
 Data Quality tools and methodologies.
 </li>
 <li>
 Database concepts and
 
 SQL
 
 .
 </li>
 </ul>
 
 
 <ul>
 <li>
 
 Soft Skills:
 
 Demonstrated ability in stakeholder management, cross-functional collaboration, written and verbal communication, and driving organizational change.
 </li>
 </ul>
</div>

Data Governance Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 
 Generic Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate between team members in fulfilment of the Settlement and Charge Back set plan.
 </li>
 <li>
 Assist the Head in ensuring the dissemination of policy &amp; procedures and efficient &amp; effective performance of responsibilities.
 </li>
 <li>
 Monitor a small group of employees with lower or same seniority.
 </li>
 <li>
 Ensure that officers &amp; junior officers/ apprentice receive periodic training.
 </li>
 <li>
 Evaluate staff work and provide feedback through performance evaluation.
 </li>
 <li>
 Quarter sample review for RCSA compliance &amp; report for incidents properly.
 </li>
 <li>
 Participate in providing periodical analytical reports/ presentation.
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Settlement and Reconciliation
 
 
 <ul>
 <li>
 Approve settlement &amp; reconciliation of all transactions related to Cards &amp; Digital banking channels;
 </li>
 <li>
 Covered Card payment transactions from different channels (Branch Payment/ ATM Payment/Payment through Fawry/ Payment through Internet Banking/ Cards purchase &amp; incomplete payment transactions).
 </li>
 <li>
 Electronic Transactions from different service providers (Tahweel switch tracking system/ NPC FTP/ Fawry FTP/ Internet Banking).
 </li>
 <li>
 Digital Banking Electronic transactions (Fawry bill Payment/ Fawry E-collection/Internet Banking Covered Card Payments/ E-wallet/ Company Payroll through Internet Banking).
 </li>
 <li>
 Approve settlement and reconciliation for On-Us and Off-Us Issuer/ acquirer transactions.
 </li>
 <li>
 Review and approve the settlement of other Banks&rsquo; cards with ADIB Covered Card in coordination with Remittances to execute transaction through ACH / Swift as per the SLA.
 </li>
 <li>
 Manage the settlement relationship between ADIB, Master Card &amp; Visa for different transactions (i.e. pending purchases against available balances, covered card rejected transactions, disputes &amp; surplus entries&hellip;etc).
 </li>
 <li>
 Monitor Covered Card rejected transactions and direct the required reprocessing.
 </li>
 <li>
 Review and approve entries for (Visa Cards Acquirer Settlement - Acquirer &amp; Issuer - Covered Cards issuer Settlement (master) / Covered Card adjusting entries GLs - Post reconciliation entries (differences).
 </li>
 <li>
 Review and report FX transactions to Treasury.
 </li>
 <li>
 Ensure monthly EBC invoices review.
 </li>
 <li>
 Cooperate with Compliance &amp; Governance regarding the international transactions report.
 </li>
 <li>
 Support Collection &ndash; Consumer Risk by manual processing of monthly Covered Card waiving, delinquent and Written off customers.
 </li>
 </ul>
 
 
 Chargeback
 
 
 <ul>
 <li>
 Review charge back requests received from Branches &amp; Digital Banking services (Fawry Utility Bill Payment &ndash; Ewallet Cash in &amp; out &ndash; Ewallet transfers).
 </li>
 <li>
 Ensure handling chargeback cases related to ADIB customers &amp; cases received from Other Banks.
 </li>
 <li>
 Monitor chargeback suspense account.
 </li>
 <li>
 Investigate the received chargeback cases and assign the proper reason code in accordance with MasterCard regulation to avoid penalties and assure abidance with the predetermined timeframe.
 </li>
 <li>
 Ensure applying MasterCard / VISA regulations updates to avoid noncompliance penalties.
 </li>
 <li>
 Manage the relation with MasterCard regarding chargeback transactions to ensure receiving the response within time line as per MasterCard regulations to avoid losses.
 </li>
 <li>
 Supervise &amp; ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.
 </li>
 <li>
 Supervise &amp; ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.
 </li>
 <li>
 Oversee handling the related UAT testing and review the results to ensure correct implementation.
 </li>
 <li>
 Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 </li>
 <li>
 And any other assigned Tasks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 Bachelor degree
 
 
 Master degree is preferable
 
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 TL: 6-8 years of relevant experience.
 </li>
 <li>
 Manager: 8+ years of relevant experience in similar role.
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Strong knowledge of Bank functions, responsibilities &amp; processes.
 </li>
 <li>
 Excellent analytical skills.
 </li>
 <li>
 Excellent command of MS Office (Word, Excel, Power Point).
 </li>
 </ul>
 
 
</div>

Settlement & Chargeback Team Leader/Manager (Operations Dept.)

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