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Al-Futtaim

<div>Job Requisition ID: 173147
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you passionate about driving business excellence and customer satisfaction in the automotive industry? We are seeking an experienced National Aftersales Performance Manager to lead our UAE aftersales operations. In this pivotal role, you will shape the aftersales business plan, optimize service locations, and champion innovation to ensure our brand remains ahead of the competition. 


What You Will Do
<ul>
<li>Develop and execute aftersales business plans aligned with company strategy.</li>
<li>Achieve and exceed targets for net sales, gross margin, and net profit across service locations.</li>
<li>Analyze and improve productivity, efficiency, and utilization at every location.</li>
<li>Collaborate with the Parts Distribution Centre to optimize inventory and ensure customer satisfaction.</li>
<li>Design and implement marketing campaigns and incentive programs to drive demand and revenue.</li>
<li>Lead business excellence initiatives, enhance the omnichannel customer experience, and implement best practices.</li>
<li>Build strong relationships with dealer principals and brand stakeholders.</li>
<li>Support HR strategies, including talent management, employee engagement, and Emiratisation objectives.</li></ul> 


Required Skills to Be Successful
<ul>
<li>8&ndash;12 years&rsquo; experience in automotive aftersales, with at least 2&ndash;3 years in a managerial role.</li>
<li>Proven ability to optimize automotive services and manage multiple priorities in a fast-paced environment.</li>
<li>Strong experience in omnichannel customer experience mapping and CRM.</li>
<li>Expertise in business transformation, data analytics, and business intelligence tools (e.g., SAP, Power BI, Tableau).</li>
<li>Familiarity with innovation methodologies (Six Sigma, Agile, Design Thinking).</li>
<li>Excellent stakeholder management, negotiation, and leadership skills.</li>
<li>High attention to detail, strong analytical skills, and the ability to present complex data clearly.</li>
<li>Fluency in English; GCC and premium automotive brand experience are advantageous.</li></ul> 


About the Team

You will join a dynamic, cross-functional team dedicated to delivering best-in-class aftersales service and customer experience. Our collaborative environment values innovation, continuous improvement, and a customer-centric mindset. You&rsquo;ll work closely with dealer principals, the Center of Excellence, and various internal and external stakeholders to drive business success. 


What Equips You for the Role
<ul>
<li>Bachelor&rsquo;s degree in Mechanical, Electrical, or Automotive Engineering (postgraduate in Business Management or IT is a plus).</li>
<li>Demonstrated business maturity, sound judgment, and a passion for the automotive industry.</li>
<li>Experience leading business excellence and transformation projects.</li>
<li>Strong communication, presentation, and team-building abilities.</li>
</ul>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

National Aftersales Performance Manager

Confidential

<div>
 
 A leading
 
 Federal Entity
 
 is seeking a qualified and motivated
 
 Section Head &ndash; Institutional Excellence
 
 to join their team.
 
 
 
 Work Location:
 
 Dubai &amp; Northern Emirates
 
 
 
 Salary:
 
 AED 32,000 (Full Package)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage institutional excellence initiatives in line with federal standards.
 </li>
 <li>
 Develop and implement frameworks to enhance organizational performance and service quality.
 </li>
 <li>
 Monitor KPIs and drive continuous improvement across departments.
 </li>
 <li>
 Prepare reports and presentations for management and federal stakeholders.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 (Emirati)
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Quality Management, or a related field (Master&rsquo;s preferred)
 </li>
 <li>
 Minimum 5 years of experience in institutional excellence or organizational development.
 </li>
 <li>
 Strong knowledge of government excellence models and performance frameworks.
 </li>
 </ul>
 
 
</div>

institutional Excellence  Manager

Commercial Bank of Dubai

Job Purpose: To monitor and enhance service excellence across branch and elite banking operations, ensuring high customer satisfaction and adherence to service standards. Principal Accountabilities: Job Responsibilities Monitor branch and elite banking complaints, ensuring timely resolution and customer satisfaction. Develop strategies and initiatives to improve the Net Promoter Score (NPS) for Elite segment. Review and analyse Mystery Shopping reports to identify areas for service improvement. Conduct monthly knowledge assessments to ensure staff are up to date with policies and procedures. Oversee the completion of Control Tests (CTs) by all branches. Conduct frequent tests on Business Continuity Plan (BCP) to ensure uninterrupted service during emergencies. Handle Trans Guard &amp; Vendor payments efficiently and accurately. Plan and organize staff events for better engagement and team building fostering a positive work environment that enhances collaboration and morale for Elite and Branch Distribution

Branches Service Excellence Manager

Americana Foods

<div>
 
 
 Description:
 
 
 
 
 Sales Execution &amp; Support:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Drive the end-to-end execution of sales initiatives, promotions, and campaigns in close alignment with the sales team and other departments.
 </li>
 <li>
 Track and report on sales KPIs, pipeline status, and performance metrics to enable data-driven decision-making.
 </li>
 <li>
 Support sales forecasting and budgeting activities with accurate data and insights.
 </li>
 </ul>
 </ul>
 
 
 Cross-functional Collaboration:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Act as the central point of contact between sales, marketing, supply chain, finance, and customer service teams.
 </li>
 <li>
 Ensure seamless communication and follow-through on all sales-related activities, including order fulfillment, pricing updates, inventory availability.
 </li>
 </ul>
 </ul>
 
 
 Data Analysis and Reporting:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Utilize advanced Excel functions to analyse sales performance, market trends, and promotional effectiveness.
 </li>
 <li>
 Develop and maintain comprehensive reports and dashboards to track key performance indicators (KPIs) and business metrics.
 </li>
 <li>
 Provide actionable insights based on data analysis to support decision-making and strategic planning.
 </li>
 </ul>
 </ul>
 
 
 Sales Excellence Support:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Assist in the development and execution of sales and trade marketing strategies, including promotions, sales campaigns, and in-store initiatives.
 </li>
 <li>
 Collaborate with sales and marketing teams to align on performance goals and strategies.
 </li>
 <li>
 Monitor sales performance and identify opportunities for improvement and optimization.
 </li>
 </ul>
 </ul>
 
 
 Process
 
 
 Improvement &amp; Ownership:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Identify and streamline internal sales processes to reduce friction and improve efficiency.
 </li>
 <li>
 Develop and maintain SOPs for critical sales support tasks to ensure consistency and accuracy.
 </li>
 <li>
 Monitor and resolve operational bottlenecks that hinder sales productivity.
 </li>
 </ul>
 </ul>
 
 
 Performance Reporting:
 
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Prepare detailed weekly/monthly performance reports for senior management, with actionable insights and recommendations.
 </li>
 <li>
 Monitor target achievement across the team and highlight deviations or improvement areas.
 </li>
 </ul>
 </ul>
</div>

Business Excellence Analyst

Axios International Consultants

Position Purpose 
 The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office-based. 
 
 Duties and Responsibilities 
<ul>
<li> Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients </li>
<li> Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholders. </li>
<li> Maintain positive feedback from the stakeholders. </li>
<li> Ensure that Axios scope of work is clearly communicated and understood among stakeholders. </li>
<li> Communicate with all the stakeholders on behalf of the Axios when needed. Liaise with Axios Regional and HQ Teams as needed </li>
<li> Monthly, quarterly and on-demand Client reporting </li>
<li> Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines </li>
<li> Management of assessment of patients financial eligibility for the program(s), review all cases and approve financial classifications </li>
<li> Carry out home visits for patient classification, if needed </li>
<li> Ensure that current patients receive their drugs quickly and efficiently </li>
<li> Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in real time as patients proceed through the program(s) </li>
<li> Maintain and update electronic program files, including patient and quality assurance data </li>
<li> Attending and completing Pharmacovigilance, Pharma, and Product Training provided by the Client with a clear understanding of how to collect and report safety data </li>
<li> Reporting any adverse events/product complaints as per the client s requirements and/or Axios SOPPs </li>
<li> Conduct administrative duties for the office </li>
</ul>
 
 Relationships 
<ul>
<li> Supervise and work closely with the team in the region </li>
<li> Work with project team leaders as well as the related divisions of Axios </li>
<li> Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff </li>
</ul>
 
 Educational Background and Experience 
<ul>
<li> At least 2-5 years of professional experience working in nursing and/or the healthcare sector is ideal </li>
<li> Excellent command of both spoken and written English </li>
<li> Excellent communication skills </li>
<li> Experience in data monitoring and management is an advantage </li>
<li> Experience coordinating and handling logistics/supply chain is a plus </li>
<li> Experience in communication service management </li>
<li> In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus</li></ul><ul>
</ul>

Business Excellence & Engagement Healthcare Field

Not Another Headhunting Company

Technical Product Manager (Chinese Speaking) Join to apply for the Technical Product Manager (Chinese Speaking) role at Not Another Headhunting CompanyAn emerging technology startup, newly established and registered in Dubai, seeks to develop their flagship product. They are currently recruiting a Product Manager to transform the founder's vision into reality, collaborating with their development team based in Singapore. The role requires Mandarin language proficiency, and the position is located in the Business Bay.OverviewAn emerging technology startup, newly established and registered in Dubai, seeks to develop their flagship product. They are currently recruiting a Product Manager to transform the founder's vision into reality, collaborating with their development team based in Singapore. The role requires Mandarin language proficiency, and the position is located in the Business Bay.What You Will Do<ul><li>Lead requirement gathering through deep analysis of user needs, business goals, and market dynamics</li><li>Formulate and document comprehensive product specifications, including detailed PRDs and user stories</li><li>Guide technical implementation by partnering with engineering teams to assess feasibility and architectural considerations</li><li>Orchestrate product strategy through roadmap development and sprint planning</li><li>Foster collaboration across design, engineering, QA, analytics, and marketing teams</li><li>Drive data-informed decision making by establishing KPIs and monitoring performance metrics</li><li>Conduct strategic market analysis to maintain competitive advantage</li><li>Ensure excellence in project execution and delivery</li></ul>What You Will Need<ul><li>Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline</li><li>Minimum 3 years of product management experience, demonstrating success in launching innovative software solutions</li><li>Comprehensive understanding of software development lifecycle and Agile methodologies</li><li>Working knowledge of frontend development (HTML/CSS/JS, modern frameworks)</li><li>Strong foundation in backend systems, API design, and architectural principles</li><li>Proven ability to engage effectively in technical discussions</li><li>Demonstrated excellence in strategic thinking and business analysis</li><li>Mastery of product management tools (Axure, Sketch, Figma, JIRA, Confluence)</li><li>Strong data analysis capabilities, including proficiency with analytics platforms and basic SQL</li><li>Outstanding interpersonal and leadership abilities</li></ul>Seniority level: Not Applicable Employment type: Full-time Job function: Product Management and Marketing<img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsY4BBmqHabNgEYlGVnaD%2bK0l" width="0" height="0" />

Technical Product Manager (Chinese Speaking)

Rabdan Developments

<div>
 
 
 Company Description
 
 
 
 At Rabdan Developments, we redefine luxury living in Dubai through our innovative approach to construction and development. Our commitment to excellence is evident in every project, seamlessly blending high-end luxury with sophisticated design and creating architectural marvels in premium locations. As a prominent developer based in Dubai, we take immense pride in setting new standards in comfort and leisure.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Dubai for a Sales Manager/Relationship Manager. The successful candidate will be responsible for managing business relationships, driving sales, and overseeing sales management activities. Daily tasks include communicating with clients, managing financial aspects of sales, and identifying new business opportunities. The Sales Manager/Relationship Manager will also provide support and training to the sales team to ensure targets are met and exceeded.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Business Relationship Management and Sales skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Sales Management experience
 </li>
 <li>
 Excellent leadership and team management skills
 </li>
 <li>
 Ability to work on-site in Dubai
 </li>
 <li>
 Bachelor's degree in Business Administration, Finance, or related field
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 </ul>
</div>

Sales Manager/Relationship Manager

Explore 9113+ Business excellence manager in Dubai this November. Find roles across top companies and apply now to boost your career.