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business information analyst ii - hedis quality analytics Jobs in Miami

clinical informatics specialist Jobs in Miami

clinical informatics specialist

clinical research data assistant Jobs in Miami

clinical research data assistant

business information analyst ii hedis quality analytics

Capgemini

<div><div><div><div><div>Miami, FL, United States (On-site)
 </div><div>Contract (6 months 11 days)
 </div><div>Published 2 days ago
</div></div><div><div>stakeholder management
</div><div>LLMs
</div><div>security architecture
</div><div>data governance
</div><div>AWS Cloud Architecture
</div><div>data engineering
</div><div>ccaas
</div><div>AWS lambda
</div><div>API Gateway
</div></div><div><div><ul><li>10 to 16 years overall experience, with 5+ years in solution architecture and 3+ years in cloud/contact center/AI-led transformation programs.
</li><li>Define the overall architecture for Amazon Connect-based contact center modernization.
</li><li>Design AI-enabled customer and agent experiences across voice, chat, messaging, and digital channels.
</li></ul>Architect integration between:
<ul><li>Amazon Connect
</li><li>Amazon Bedrock
</li><li>Amazon Nova Sonic
</li><li>Amazon Lex
</li><li>AWS Lambda
</li><li>API Gateway
</li><li>CRM / Core systems
</li><li>Enterprise knowledge repositories
</li><li>Data lake / analytics platforms
</li><li>Create solution blueprints, integration patterns, sequence flows, logical architecture, deployment architecture, and security architecture.
</li><li>Translate business requirements into scalable, secure, and production-ready AWS designs. 
</li></ul> 
AWS / Cloud Architecture
<ul><li>Amazon Connect
</li><li>Amazon Bedrock
</li><li>Amazon Nova Sonic / Nova 2 Sonic
</li><li>Amazon Lex
</li><li>AWS Lambda
</li><li>API Gateway
</li><li>Amazon S3
</li><li>DynamoDB
</li><li>EventBridge
</li><li>Step Functions
</li><li>CloudWatch
</li><li>IAM
</li><li>AWS Glue
</li><li>Kinesis
</li><li>Athena / Redshift
</li><li>OpenSearch
</li><li>Secrets Manager
</li><li>VPC, PrivateLink, KMS, CloudTrail
</li></ul>AI / GenAI Skills:
<ul><li>Large Language Models
</li><li>Small Language Models
</li><li>Prompt Engineering
</li><li>Retrieval-Augmented Generation
</li><li>Vector Databases
</li><li>Embeddings
</li><li>Bedrock Knowledge Bases
</li><li>Bedrock Agents
</li><li>AI Guardrails
</li><li>Model Evaluation
</li><li>Conversational AI
</li><li>Speech-to-Speech AI
</li><li>Agentic AI
</li><li>Multi-modal AI
</li><li>AI Observability
</li><li>Responsible AI
</li></ul>Data Engineering Skills:
<ul><li>Data lake architecture
</li><li>Data ingestion and transformation
</li><li>Real-time and batch pipelines
</li><li>Knowledge ingestion pipelines
</li><li>Metadata management
</li><li>Data quality frameworks
</li><li>Data governance
</li><li>Semantic search
</li><li>Vector indexing
</li><li>Transcript analytics
</li><li>Customer interaction analytics
</li><li>Secure data access patterns
</li></ul>Contact Center / CCaaS Skills:
<ul><li>Amazon Connect architecture
</li><li>IVR and routing design
</li><li>Voice bot and chatbot architecture
</li><li>Agent Assist
</li><li>Call summarization
</li><li>Contact Lens / speech analytics
</li><li>Queue and routing strategy
</li><li>CRM screen-pop
</li><li>CTI integration
</li><li>Call recording and analytics
</li><li>Workforce and operational reporting
</li></ul>The pay range that the employer in good faith reasonably expects to pay for this position is $61.49/hour - $96.07/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America&rsquo;s leading providers of Staffing and Consulting Services. Our success and our clients&rsquo; success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.</div></div></div></div></div>

Scrum Master

MIAX

<div>MIAX has built a multi-disciplinary team of professionals with deep expertise in the trading industry, working to bring enhanced market structure, technological innovation and superior customer service to the exchange space. We offer a challenging and rewarding work environment with an entrepreneurial spirit and culture that emphasizes collaboration and teamwork while maintaining commitment to professional ethics.
MIAX continues to look for talented professionals to fill select roles throughout the company.
If you are interested in applying for a position, please send your resume, cover letter and salary requirements to hr@miaxglobal.com.</div>
 <div><div>Princeton, NJ
Miami International Holdings, Inc. (MIH) is currently seeking a Senior Data Engineer in the Business Systems Development Department with experience in the design, development, and implementation of ETL solutions, data modeling, and construction of business intelligence and analytics solutions, including database design, core data architecture, and data transformation and processing systems. the Senior Data Engineer will be tasked with the analysis of business data and requirements, and the transformation of those requirements into data analytics solutions to support the business strategy of the MIAX Exchange Group. Strong written and oral communication skills are essential and candidates should be self-directed and motivated to work in a fast-paced, team-oriented environment.
Main responsibilities include:<ul><li>
Requirements gathering, design, development, and implementation of business intelligence solutions which can be leveraged by end-users.</li><li>
Hands-on development of ETL, internal/external data feeds and reporting solutions.</li><li>
Development of surveillance patterns and deep analytics processing solutions against big data stores.</li><li>
Design and development of data models, reports and visualization and analytics solutions needed to support dynamic business intelligence capabilities.</li><li>
Partner with Quantitative, Risk, and Business stakeholders to build enterprise datasets, including client-facing data products.</li><li>
Support of critical production systems, including, when necessary, off-hours support.</li></ul>
Organizational Structure
The Senior Data Engineer will report directly to the VP of Data Engineering in the Business Systems Development Department.
Qualifications<ul><li>
Experience working independently with users to define concepts, information needs and functional requirements, specifications and database models.</li><li>
Significant experience in designing and developing data warehouses and ETL pipeline.</li><li>
Strong expertise in SQL/Advanced SQL and working with relational database systems (MySQL, PostgreSQL, Snowflake, or similar).</li><li>
Strong expertise with one or more programming language(s) (C++, Python).</li><li>
Strong expertise in Linux/UNIX and bash shell scripting.</li><li>
Significant experience processing large amounts of structured and unstructured data, including integrating data from multiple sources.</li><li>
Significant experience with SQL performance tuning.</li><li>
Experience with markup languages (JSON, XML, YAML).</li><li>
Experience with NoSQL, Time Series (OneTick) databases a strong plus.</li><li>
Experience with AI/ML technologies, including LLM-based agents, and workflow automation platforms (e.g., AWS Bedrock, n8n) a plus.</li><li>
Experience with market data protocols and structures (e.g., FIX, exchange order book / top-of-book data) a plus.</li><li>
Experience mentoring or guiding junior engineers a plus.</li><li>
Familiarity with Big Data Frameworks/Hadoop-based technologies (e.g., Spark, HDFS, Kafka, Yarn, etc.) a plus.</li><li>
Well versed in industry standard architecture design methodologies, dimensional data modeling and processes.</li><li>
Strong written and oral communication skills.</li><li>
Self-directed and motivated to work in a fast-paced team-oriented environment.</li></ul>
Education and Experience<ul><li>
Minimum of a Bachelor&rsquo;s degree or equivalent in Computer Science or Engineering or other relevant field.</li><li>
Master&rsquo;s degree (e.g., M.S., M.B.A.) or equivalent is preferred but not required.</li><li>
5+ years of experience building ETL and related data processing and transformation technologies to build large-scale data analytics solutions.</li><li>
Financial industry experience a plus.</li></ul> 
The anticipated annualized base pay range for this position is $175,000 - $250,000. Actual initial base salary will be determined based on factors that may include qualifications, experience, internal equity, and geographic location. This role provides employer-sponsored health, dental and vision insurance, paid time off (including vacation, holidays, personal leave and sick leave) and ability to participate in the company 401(k) plan. 
 
If you are interested in applying for a position, please send your resume, cover letter and salary requirements to hr@miaxglobal.com.
Miami International Holdings, Inc. (MIH) is an equal employment opportunity employer. MIH adheres to a policy of making employment decisions without regard to race, color, religion, gender, national origin, age, disability, veteran or other legally protected status. Your opportunity for employment with MIH depends solely upon your qualifications.</div></div>

Senior Data Engineer

<div><div><div><div><div>Miami, FL, United States (On-site)
 </div><div>Contract (1 year 5 months 12 days)
 </div><div>Published 16 days ago
</div></div><div><div>stakeholder management
</div><div>technical documentation
</div><div>Business Analysis
</div><div>UI/UX
</div><div>Agile/Scrum methodology
</div><div>product management
</div><div>sdlc
</div><div>time management
</div><div>problem - solving analytical skills
</div></div><div><div>The Product Owner operates at the intersection of business strategy and technical execution. This role is responsible for executing the defined product vision and short-term roadmap, translating business requirements into detailed user stories, and maintaining a highly prioritized product backlog. Acting as the primary liaison between business stakeholders and the engineering team, the Product Owner ensures the seamless delivery of functional enhancements that transform the user and guest experience while maximizing organizational value.
 
 
Position Responsibilities:
<ul><li>Manage, prioritize, and groom the product backlog, balancing technical debt, defects, and new features to ensure engineering efforts maximize business value.
</li><li>Actively drive daily business analysis to transform high-level requirements into clear, actionable user stories with robust acceptance criteria for upcoming sprints.
</li><li>Partner daily with development and engineering teams to clarify requirements, assign tasks/stories, monitor iteration progress, and provide final sign-off before features move into production.
</li><li>Own the product design lifecycle by directing UI/UX designers to translate complex business cases into optimal, frictionless, and visually cohesive user experiences.
</li><li>Ensure all business domain knowledge, consumer insights, and technical logic are effectively transferred to design resources to guarantee the functional success of product interfaces.
</li><li>Establish and lead regular design syncs, review sessions, and check-ins to ensure wireframes, user flows, and interactive mock-ups remain stringently aligned with the product vision.
</li><li>Collaborate closely with multi-departmental business groups to negotiate priority and scope, build consensus, and maintain alignment around corporate goals.
</li><li>Conduct and facilitate data-driven, point-based team estimation sessions during sprint planning and modeling phases.
</li><li>Perform regular product and design demos to showcase interactive mock-ups and sprint progress to upper management and executive leadership.
</li><li>Coordinate with external teams to communicate the nature of incoming releases, ensuring impacted audiences achieve operational readiness and smooth adoption.
</li><li>Educate the technical team on business domains and underlying motivations for user stories, proactively tracking down answers from external experts to reduce delivery bottlenecks.
</li><li>Recognize delivery constraints and actively strive to enable team productivity, reduce complexity, and minimize requirement inconsistencies.
</li><li>Perform other job-related functions as assigned. 
 
 
</li></ul>Qualifications:
Experience:
<ul><li>2+ years working in a software development lifecycle as a Business Analyst or Product Owner.
</li><li>Knowledge of travel, leisure or cruise industry is preferred. 
 
</li></ul>Competencies &amp; skills:
<ul><li>Excellent analytical, problem-solving, verbal and written communication skills. Experienced with Epics, User Stories and Roadmaps.
</li><li>Demonstrated understanding of agile and user experience, with strong digital &amp; technical skills. Ability to drive results independently. Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention skills.
</li><li>Proven success with collaboration between cross functional teams. Strong management and conflict management skills. Ability to highlight considerations for alternative processes or solutions.
</li><li>Intermediate level knowledge of Microsoft Office applications with advanced Excel and Visio skills to create business process models.
</li><li>Must work well under pressure with limited direction and documentation. 
 
 
</li></ul>Certifications &amp; Licenses:
<ul><li>Certificate in Scrum Master or Scrum Product Owner preferred (CSM, CSPO).
</li></ul>The pay range that the employer in good faith reasonably expects to pay for this position is $52.06/hour - $81.35/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America&rsquo;s leading providers of Staffing and Consulting Services. Our success and our clients&rsquo; success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.</div></div></div></div></div>

Product Owner / Product Analyst – Onshore - C2

Nicklaus Children's Health System

<div><h2 class="jobSectionHeader"><div>Description</div></h2>
Job Summary
Primary responsibility in association with the attending physician(s), for the management of Pediatric Hospital Medicine patients within the Clinical Observation Unit (COU) inclusive of patients admitted under Pediatric Hospital Medicine observation status to other areas of the hospital should the COU be at maximum capacity. Participates in pediatric patient's clinical care demonstrating high levels of critical thinking skills as a member of an interdisciplinary team. Responsibilities include completing history and physical examinations, ordering and interpreting radiological and laboratory test results, prescribing medications, documenting patient care services within EMR and departmental records, and performing within scope of practice and demonstrated competency.
Job Specific Duties<ul><li>
Conducts medical rounds, oversees and documents plan in collaboration with the attending physician. Performs comprehensive assessments and provides accurate documentation. Ensure plan of care for the hospitalized patient is of sufficient quality and depth to guide the team in achieving the desired outcome.
</li><li>Ensures proper communication between physicians and families. Serves as an advocate and educator and provides families with support and community resources.
</li><li>Maintains a high level of critical thinking and time management skills. Completes clinical documentation accurately and in a timely manner of 24 hours.
</li><li>Contributes to the development of peers, colleagues, and others to improve patient outcomes and to promote growth of the nursing profession by facilitating collaboration and communication.
</li><li>Ensures understanding and skills necessary to provide care appropriate to the developmental level of the patient.</li><li>
Generates, collects, and integrates data from a wide variety of sources in order to make clinical judgments and decisions about the initiation of orders, procedures, referrals, and treatments.</li><li>
Accountable for maintaining current expertise and skills in order to facilitate a high quality of clinical performance and to promote professional growth.
</li><li>Models professional verbal and written communication with the interdisciplinary team members involved in the ongoing management of patients to optimize patient outcomes.
</li><li>Participates in other necessary activities associated with patient care (writing daily progress notes, coordinating clinical care, discharge planning, etc.).
</li><li>Writes orders, monitors/alters drug therapies, and performs other procedures with education and experience within established protocol in collaborative relationship with a physician(s).
</li><li>Works variable shifts, nights, weekends and holidays.
</li></ul>#APP<h2 class="jobSectionHeader"><div>
Qualifications</div></h2>
Minimum Job Requirements<ul><li>
Master's degree in nursing or Doctor of Nursing Practice (DNP) from an accredited school</li><li>
Valid State of Florida APRN License-maintain active and in good standing throughout employment</li><li>
FNP or PNP Certification by the American Nurse Credentialing Center (ANCC), American Academy of Nurse Practitioner Certification Program (AANP), or Pediatric Nursing Certification Board (PNCB)-maintain active and in good standing throughout employment</li><li>
American Heart Association PALS - maintain active and in good standing throughout employment</li><li>
American Heart Association BLS - maintain active and in good standing throughout employment</li><li>
Successful completion of Credentialing by NCHS Medical Administration required</li><li>
Level II Background Check</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Acute Care Pediatric Nurse Practitioner Certification preferred.</li><li>
Able to relate cooperatively and constructively with patients, families, and co-workers.</li><li>
Able to work independently and collaboratively with other disciplines using discretion and independent judgement.</li><li>
Able to maintain confidentiality of sensitive information.</li><li>
Ability to problem-solve to formulate a plan of care and evaluate the patient's response to care.</li><li>
Ability to interpret, adapt and react calmly under stressful conditions.</li><li>
Strong interpersonal, communication, collaboration, and conflict resolution skills</li><li>
Ability to apply principles of evidence-based practice, analytical thinking, and service excellence in practice.</li></ul>
As required under the directive of House Bill 531 (2025) we are providing the link below to the Care Provider Background Screening Clearinghouse Education and Awareness website.
https://info.flclearinghouse.com/ 
#APP<h2 class="jobSectionHeader"><div> 
Job:</div></h2>
Nursing - Clinical 
<h2 class="jobSectionHeader"><div>
Department:</div></h2>
NCPS-HOSPITALIST-3100-468804 
<h2 class="jobSectionHeader"><div>
Job Status:</div></h2>
Professional</div>

Advanced Practice Provider – Hospitalist (Part Time, Days)

Jackson Health System

<div>Miami, FL Full-Time Central Transportation Shift Hours: 11:00 AM - 7:30 PM
Summary 
The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS. 
 
Responsibilities 
Receives calls from JHS employees for patient transportation-related services. Calls vendors for the proper units for patient discharges. Ascertains pertinent information from the caller to determine level of service transport for the patient. Investigates service inquiries, incident reports, and customer service related issues. Completes daily, weekly, and monthly reports assigned by MTC manager. Works in Microsoft Word and Excel for reporting purposes. Ensures that all contractual requirements are met successfully. Works with other departments to identify emerging trends. Participates in training sessions for Dispatcher Certification. Assists with development of goals and objectives for the department. Performs other duties as assigned. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned. 
 
Experience
Generally requires 0 to 3 years of related experience. 
Education
High School diploma is required. 
Skill 
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials 
Non-licensed worker.
Unit Specific Credential
Working Conditions
Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). 
 
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</div>

Dispatcher

Zirtual

<div>
 Zirtual is a work-life balanced company that provides clients with experienced, highly skilled remote assistants for both personal and professional needs. Our Executive Assistants are committed to delivering efficient, proactive, and high-quality support that meets and exceeds client expectations.
 
 
 The Executive Assistant is a vital member of the Zirtual team and serves as the primary point of contact for assigned clients. In this role, you will work independently while receiving support from an Account Supervisor, who will assist with client relationships, plan adjustments, quality feedback, and ongoing guidance.
 
 
 As an Executive Assistant, you will play a critical role in supporting busy professionals by managing schedules, communications, and day-to-day operations. You will help streamline workflows, anticipate needs, and ensure tasks are completed efficiently and accurately.
 
 
 Assistants are expected to be available for clients during business hours as agreed upon with each client but around-the-clock availability is not expected. Responsibilities also include sending weekly usage reports, responding to communication within a two-hour window, maintaining detailed client profiles, and following Zirtual's best practices for success.
 
 
 This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
 
 
 
 Typical Duties and Responsibilities (may vary based on client needs)
 
 
 
 Calendar &amp; Schedule Management
 
 
 <ul>
 <li>
 Manage and coordinate complex calendars and appointments
 </li>
 <li>
 Schedule meetings, calls, and events across multiple time zones
 </li>
 <li>
 Anticipate scheduling conflicts and proactively resolve them
 
 
 </li>
 </ul>
 Email &amp; Communication Management
 
 
 <ul>
 <li>
 Monitor and manage inboxes, including drafting and responding to emails
 </li>
 <li>
 Prioritize communications and ensure timely follow-up
 </li>
 <li>
 Serve as a liaison between clients and internal/external contacts
 
 
 </li>
 </ul>
 Administrative Support
 
 
 <ul>
 <li>
 Prepare documents, presentations, and reports
 </li>
 <li>
 Handle data entry, file organization, and record maintenance
 </li>
 <li>
 Assist with project coordination and task tracking
 
 
 </li>
 </ul>
 Travel &amp; Event Coordination
 
 
 <ul>
 <li>
 Research and book travel arrangements (flights, hotels, transportation)
 </li>
 <li>
 Create detailed itineraries and manage travel changes
 </li>
 <li>
 Coordinate virtual and in-person meetings or events
 
 
 </li>
 </ul>
 Operations &amp; Task Management
 
 
 <ul>
 <li>
 Support day-to-day business operations
 </li>
 <li>
 Conduct research and compile information as needed
 </li>
 <li>
 Identify opportunities to improve processes and efficiency
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Excellent written and verbal communication
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Ability to manage multiple clients and deadlines
 </li>
 <li>
 Proactive, resourceful, and solution-oriented mindset
 </li>
 <li>
 Ability to work independently in a remote environment
 
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Bilingual (English/French and/or Spanish)
 </li>
 <li>
 Experience supporting executives, entrepreneurs, or small business owners
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Associate's or Bachelor's degree in Business Administration or related field (or equivalent experience)
 </li>
 <li>
 2-4+ years of experience as an Executive Assistant, Administrative Assistant, or similar role
 </li>
 <li>
 Experience supporting multiple clients or executives preferred
 </li>
 <li>
 Typing ability of at least 50 WPM with accuracy
 
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Google Workspace and/or Microsoft Office
 </li>
 <li>
 Calendar management tools (Google Calendar, Outlook)
 </li>
 <li>
 Project management and CRM tools (e.g., Asana, Trello, ClickUp, Zoho, Salesforce)
 </li>
 <li>
 Communication tools (Slack, Zoom, Teams)
 
 
 
 </li>
 </ul>
 
 Work Requirements
 
 
 
 <ul>
 <li>
 Reliable high-speed internet, computer, and phone
 </li>
 <li>
 Ability to maintain confidentiality and professionalism
 </li>
 <li>
 Availability during business hours (PST or EST, Monday-Friday), unless otherwise agreed in writing with each client
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 This is an independent contractor position. Compensation is based on a percentage of client monthly plans, with average monthly earnings ranging from $1,500-$3,800, depending on client mix.
 
 
 
 Protecting Yourself from Recruitment Scams
 
 
 
 Zirtual is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in phishing and fraudulent schemes where individuals impersonate Zirtual representatives and offer job seekers false interviews or job offers. These scams often attempt to extract payment or sensitive personal information.
 
 
 To help you navigate your job search with confidence, please keep the following points in mind:
 
 
 <ul>
 <li>
 No Financial Requests: Zirtual will never ask for payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates
 </li>
 <li>
 No Equipment: Zirtual does not provide equipment and does not request candidates to pay for equipment.
 </li>
 <li>
 Please always verify communications:
 </li>
 <ul>
 <li>
 Direct from Zirtual: If you receive an email from one of our recruiters, it will only come from an @zirtual.com address
 </li>
 </ul>
 <li>
 Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @zirtual.com before providing any personal information or clicking on links
 </li>
 <li>
 What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Zirtual, please report it immediately to support@zirtual.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts
 </li>
 </ul>
</div>

Remote Executive Assistant

Accommodations Plus International

<div>Who We Are 
Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.
Our mission is to make layovers simpler and more efficient for crew members&mdash;and we bring that to life through deep industry expertise and a practical, results-driven approach.
Today, API&rsquo;s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
At API, we&rsquo;re building a culture rooted in succeeding and thriving together. It&rsquo;s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.
If you&rsquo;re looking to grow your career in a company that values steady progress, real impact, and long-term development, we&rsquo;d like to meet you! 
Position Overview 
API is seeking seasoned professional to join our company in the role of an Account Director. The position will be remote-based in Miami, Florida. 
 
The Account Director is the client&rsquo;s main point of contact. This role will actively manage an existing Cruise Line client relationship; focused on the best interests of our client and API at all times. The Account Director will support both crew accommodations and distressed passenger lodging solutions, ensuring exceptional service delivery, operational efficiency, and strategic supplier partnerships across all assigned destinations. 
 
The ideal candidate will possess strong relationship management, sourcing, negotiation, and strategic planning skills. Experience working within or supporting the cruise industry is highly desirable and will be considered a significant advantage. 
 
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Sourcing<ul><li>
Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre-assigned revenue quota. This will include working closely with the Research &amp; Sourcing teams to provide all details of a destination to ensure a seamless approach to sourcing the destination.</li><li>
Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.</li><li>
Total responsibility for ensuring RFP results are documented in the customer destination presentation in an accurate, detail-oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API.</li><li>
Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.</li></ul>
Travel &amp; Client Engagement<ul><li>
Travel domestically and internationally when required to support client meetings, supplier engagement, industry conferences, destination reviews, and other business-related initiatives.</li></ul>
Contracting<ul><li>
Execute hotel contract negotiations on behalf of the client, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.</li><li>
Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.</li><li>
Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.</li><li>
Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.</li></ul>
Day to Day Account Management<ul><li>
Work closely with the sales team to ensure client needs are met and share leads that are uncovered by your communication with hotels and client stakeholders.</li><li>
Support the client&rsquo;s crew accommodation and distressed passenger lodging programs, ensuring hotel partners are meeting operational requirements, service expectations, and contractual obligations.</li><li>
Work collaboratively with internal and external stakeholders to identify and implement lodging solutions during operational disruptions, itinerary changes, weather events, and other situations impacting passengers or crew.</li></ul>
CrewCare<ul><li>
Manage crew member and passenger feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.</li><li>
Add new hotels to the system and ensure all information is accurate. Delete inactive hotels.</li></ul>
HotelExpress<ul><li>
Ensure negotiated rates for Crew, Business and Leisure Travel are loaded and maintained properly on HotelExpress for clients.</li></ul>
ACES<ul><li>
Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting.</li><li>
Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules.</li><li>
Verify client back up list is accurate and loaded into ACES for OPS.</li></ul>
CRM<ul><li>
Ensure all revenue opportunities are in the CRM with accurate business start dates.</li><li>
Ensure all hotel/client and API commission contracts are loaded, executed and attached to the CRM.</li><li>
Maintain all flight information.</li><li>
Fully understand the client&rsquo;s business and ensure all deliverables are being met for a successful relationship.</li><li>
Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.</li><li>
Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation.</li><li>
Independently lead and make decisions that properly balance the needs of the client and API.</li><li>
Manage all client communications ranging from weekly performance meetings to business reviews.</li><li>
Own internal communications to the cross functional team on client performance, strategies and needs.</li><li>
Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions.</li></ul>
Competencies<ul><li>
Problem Solving/Analysis</li><li>
Relationship Building</li><li>
Business Acumen</li><li>
Strategic Thinking</li><li>
Results Driven</li><li>
Negotiation</li><li>
Leadership</li><li>
Customer Focus</li><li>
Managing Processes</li><li>
Market Knowledge</li><li>
Developing and Maintaining Budgets</li><li>
Technical Capacity</li><li>
Communication Proficiency</li></ul>
Preferred Qualifications<ul><li>
Experience working within or supporting the cruise industry is highly preferred and considered a significant advantage.</li><li>
Experience supporting crew accommodations, distressed passenger programs, emergency lodging solutions, or cruise operations is strongly preferred.</li><li>
Strong client relationship management and contract negotiation experience.</li><li>
Demonstrated ability to manage multiple priorities in a fast-paced environment.</li></ul>
Supervisory Responsibility 
None 
 
Position Type and Expected Hours of Work 
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. 
 
Travel 
This position requires travel up to 25%. 
Required Education and Experience<ul><li>
Minimum of 5 years of experience in the travel, hospitality, cruise, or related industry working closely with hotels and supplier partners is required.</li><li>
Experience working within or supporting the cruise industry, including crew accommodations, distressed passenger programs, or cruise operations, is highly preferred.</li><li>
Preferred Bachelor&rsquo;s degree in Business Administration, Sales and Marketing, Hospitality Management, or related field.</li><li>
Ability to effectively manage workload in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals.</li><li>
Strong attention to detail and produces high-quality work.</li><li>
Ability to positively represent API in customer-facing situations.</li><li>
Strong Microsoft Office computer skills, with emphasis on Excel.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong customer/client service skills.</li><li>
Ability to work with and understand diverse cultures here and abroad.</li><li>
An organized self-starter who can work proactively and independently.</li><li>
Able to multitask and work well under strict deadlines.</li></ul>
Compensation 
The good faith compensation range for this role is $65,000.00 - $75,000.00 annually, commensurate with experience, plus an annual discretionary bonus. 
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Privacy Statement
API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking &quot;Apply&quot; you agree to Rippling's Terms of Service / User Privacy Notice.</div>

Account Director

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