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business development executive

business operations manager

Boston Consulting Group (BCG)

<div>
 Who We Are
 
 
 At Inverto in Riyadh, we&rsquo;re defining what&rsquo;s next in procurement and supply chain&mdash;driven by ambition, precision, and impact. With the strength of BCG behind us and a sharp entrepreneurial mindset at our core, we partner with leading global organizations to deliver strategies that create lasting value.
 
 
 Our people are central to that mission. As experts who move with intent and momentum, we continually invest in developing our capabilities, expanding our reach, and scaling our impact. Growth at Inverto is shared growth-opening new opportunities for our clients, our business, and our teams.
 
 
 What You'll Do
 
 
 The Business &amp; Operations Senior Manager drives the effective operationalization of Inverto&rsquo;s regional growth agenda by leading key commercial, people, financial, and operational processes for the Middle East.
 
 
 Acting as a strategic partner to Inverto leadership and EMESA teams, the role ensures transparency in business development activities, enables strong go-to-market execution, and supports high-quality decision-making through robust performance and financial management. It plays a central role in shaping and sustaining talent and team development, driving a cohesive and high-performing culture, and ensuring optimal staffing and resource allocation.
 
 
 The position also safeguards operational excellence by strengthening cross-functional collaboration with BCG Core and Inverto EMESA, ensuring reliable data flow, and securing compliance with governance, legal, and internal standards. Additionally, it oversees local office operations and orchestrates shared services and marketing initiatives to enable seamless delivery and reinforce Inverto&rsquo;s brand presence in the region.
 
 
 A key aspect of the role is ensuring alignment between BCG core and Inverto-specific requirements, in accordance with Inverto&rsquo;s global guardrails, and business model.
 
 
 Overall, the role is critical in enabling the Middle East business to operate effectively, grow sustainably, and achieve its strategic objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead Management and GTM support
 </li>
 <li>
 Partner with Inverto Managing Directors, Principals, and Inverto EMESA to operationalize the Inverto growth plan and operating model by translating strategic priorities into actionable initiatives and effective execution
 </li>
 <li>
 Liaise with the Inverto Business Excellence team and local Inverto leadership to ensure full transparency in the BD pipeline, including tool management / data accuracy, process alignment, and effective governance of local Inverto leads
 </li>
 <li>
 Enable commercial success by creating visibility into local platforms (e.g., local BCG lead calls), synthesizing insights, and supporting senior stakeholders with actionable steering information
 </li>
 <li>
 People &amp; Talent Management
 </li>
 <li>
 Drive optimal team deployment and resource allocation in close collaboration with the Inverto EMESA team, ensuring sustained delivery capacity and alignment with business needs
 </li>
 <li>
 Shape the Middle East hiring strategy jointly with Inverto EMESA and local recruiting teams, contributing to the attraction and retention of top consulting talent and enhancing the effectiveness of selection processes
 </li>
 <li>
 Coordinate and improve professional development initiatives - including career development, training, retention, and team affiliation - liaising with EMESA team
 </li>
 <li>
 Lead local people-related initiatives that strengthen team cohesion and organizational culture
 </li>
 <li>
 Ensure smooth HR operations and benefits implementation in collaboration with local HR teams
 </li>
 <li>
 Support driving the Teaming process in partnership with Inverto&rsquo;s central Teaming Team, ensuring effectiveness and continuous improvement.
 </li>
 <li>
 Financial Planning &amp; Performance Management
 </li>
 <li>
 Collaborate with Finance teams to steer annual strategic and financial planning processes, ensuring alignment between functional priorities and financial targets
 </li>
 <li>
 Ensure rigorous budgeting, forecasting, and financial reporting, translating data into insights and recommendations for senior leadership
 </li>
 <li>
 Liaise with Inverto and BCG Finance teams to ensure accurate cost accounting and P&amp;L management against Plan
 </li>
 <li>
 Support Inverto Commercial Finance in maintaining full transparency of the project portfolio, enabling informed decision-making on performance and risk management
 </li>
 <li>
 Collaboration &amp; Data flow
 </li>
 <li>
 Maintain strong and effective collaboration with BCG Core and Inverto EMESA teams (BST, HR, IT, etc.), enhancing cross-functional processes and ensuring smooth operational integration
 </li>
 <li>
 Ensure reliable information and data flow between Inverto Middle East and Inverto EMESA, including oversight of non-automated processes and adherence to data governance standards
 </li>
 <li>
 Risk Management &amp; Compliance Coordination
 </li>
 <li>
 Support governance, risk management, and compliance efforts by ensuring alignment of local operations with Inverto EMESA and BCG Core requirements, while proactively identifying improvement areas
 </li>
 <li>
 Ensure compliance with legal standards and internal policies, implementing effective local controls and maintaining transparency on regulatory updates
 </li>
 <li>
 Establish processes to systematically gather and synthesize up-to-date information on relevant compliance regulations
 </li>
 <li>
 Local Coordination &amp; Office Enablement
 </li>
 <li>
 Oversee day-to-day office operations of the Inverto team and act as a key point of contact for internal and external stakeholders, ensuring smooth and efficient business operations
 </li>
 <li>
 Coordinate shared services and functions (e.g., HR, Recruiting, IT) with BCG where applicable, optimizing processes to support local delivery
 </li>
 <li>
 Drive local marketing initiatives and ensure consistent execution of campaigns in alignment with global teams (Global Inverto Marketing and Global Employer Branding), maintaining a unified and compelling brand presence
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 Bachelors or Masters degree with an above-average grade.
 
 
 8+ years of relevant experience within business operations
 
 
 Confident presence in an international environment, business fluent in English.
 
 
 Who You'll Work With
 
 
 Reporting to the Inverto Managing Director
 
 
 Working with global, regional and local teams
 
 
 Hyper motivated individuals
 
 
 Entrepreneurs and those that have a growth mindset
 
 
 Teammates that are authentic by nature, they thrive to support the team to win
 
 
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
</div>

Inverto | Business & Operations Senior Manager

Elite Events

Office ManagerCompany: Exceptional Projects Management &amp; Consultancy Location: Riyadh, Saudi ArabiaPosition OverviewThe Office Manager is responsible for overseeing the daily administrative and operational functions of the company to ensure efficient workflow and a productive work environment. The role supports management by coordinating internal operations, supervising administrative processes, and ensuring that company activities run smoothly across the following main departments:Business Development, Digital Marketing, and Administration.The Office Manager will act as the central coordination point of the office, ensuring proper organization, communication, and execution of company operations.Key Responsibilities:<ul><li>Oversee the day-to-day operations of the office and ensure all administrative functions run efficiently.</li><li>Implement and maintain effective office procedures, workflows, and operational systems.</li><li>Coordinate activities between departments including Business Development, Marketing, and Administration.</li><li>Monitor operational efficiency and recommend improvements to increase productivity.</li></ul>Administrative Oversight<ul><li>Manage office documentation, contracts, files, and internal records.</li><li>Ensure company documentation and records are properly organized and maintained.</li><li>Supervise office supplies procurement and inventory management.</li><li>Coordinate scheduling, meetings, and internal communications.</li></ul>Staff Coordination<ul><li>Support management in coordinating staff schedules and task assignments.</li><li>Monitor employee attendance and general office discipline.</li><li>Assist in onboarding new employees and coordinating training activities.</li><li>Ensure employees follow company policies and operational procedures.</li></ul>Financial and Operational Support<ul><li>Assist management with tracking operational expenses and budgets.</li><li>Coordinate with accounting for administrative expenses and documentation.</li><li>Monitor service providers, suppliers, and office-related expenditures.</li></ul>Client and Business Support<ul><li>Assist in coordinating meetings with clients and partners.</li><li>Ensure proper preparation of meeting materials and documentation.</li><li>Support Business Development and Marketing teams with administrative coordination.</li></ul>Compliance and Documentation<ul><li>Ensure company administrative procedures comply with relevant regulatory requirements.</li><li>Maintain organized records of contracts, agreements, and operational documents.</li><li>Support management with documentation required for company platforms and official procedures.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3+ years experience in office management, administration, or operations coordination.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office or similar productivity software.</li><li>Ability to manage multiple responsibilities and maintain operational efficiency.</li></ul>Key Skills<ul><li>Organizational and administrative management</li><li>Communication and coordination</li><li>Problem solving and decision making</li><li>Time management and task prioritization</li><li>Operational efficiency and process improvement</li></ul>Reporting StructureThe Office Manager will report directly to the General Manager and will work closely with all departments to ensure operational effectiveness.Job Type: Full-time

Office Manager

Heidrick & Struggles

<div>
 
 
 Title:
 
 Finance and Administration Manager
 
 
 
 Location:
 
 Riyadh / Dubai
 
 
 
 Reporting Relationship:
 
 Reporting directly to APAC Sub-Regional Controller (and a Business Partner to Partner-in-Charge, Dubai)
 
 
 
 
 
 
 The Company
 
 
 
 Founded in 1953, Heidrick &amp; Struggles International is recognized as one of the world&rsquo;s premier providers of senior-level executive search including board building and interim management, and of leadership consulting services. The company helps its clients address leadership challenges in times of growth, turnaround, acquisition, integration, expansion into new markets, and when responding to economic flux.
 
 
 
 
 
 For 73 years, Heidrick and Struggles has specialized in chief executive, board member and senior-level management search assignments for a wide variety of clients, including multinational corporations, mid-cap and startup companies, nonprofit entities, educational institutions, foundations, associations and governmental units.
 
 
 
 
 
 Today we serve our clients in a broader leadership advisory role, offering complementary services including leadership consulting, culture shaping coaching and professional development to senior management teams.
 
 
 
 
 
 Additional information on the Company can be found at www.heidrick.com.
 
 
 
 
 
 
 Overview
 
 
 
 The Finance &amp; Administration Manager is a full-time position responsible for ensuring preparation, review and reporting for the Dubai and Saudi office&rsquo;s financial and operational functions.
 
 
 
 
 
 
 Core Responsibilities
 
 
 
 This position will be responsible for the smooth and efficient running of the Dubai office.Key responsibilities include internal and external financial reporting, business partnership with the Dubai office Partner-in-Charge and supporting the office&rsquo;s day-to-day administrative needs. The position also liaises with Global Business Services (GBS), Procurement, IT, Legal, Marketing and Human Resources departments. The position requires excellent interpersonal skills, a strong ability to prioritize multiple tasks, and keen analytic, organizational and problem solving skills that support and enable sound decision making.
 
 
 
 
 
 
 Financial Management and Business Operations
 
 
 
 
 Accounting:
 
 Process, record and reconcile financial transactions, including A/R, A/P, Treasury and payroll; ensuring accurate and timely processing and maintenance of complete and accurate financial records.
 
 
 
 <ul>
 <li>
 Preparation and review of monthly account reconciliations.
 </li>
 <li>
 Accounts payable processing, including invoice approval and vendor payment
 </li>
 <li>
 Act as a local Coordinator and contact for key financial processes with GBS team for billings/invoicing and A/R which includes credit control functions.
 </li>
 <li>
 Assist APAC Treasury with transactions relating to bank accounts, bank guarantees, credit facilities, insurances and other treasury-related functions.
 </li>
 </ul>
 
 
 
 
 
 Internal Financial Reporting
 
 : Prepare, analyze and present financial reports in an accurate and timely manner, includes but not limited to variance analysis of standard monthly reports and P&amp;L review with PiC as well as preparation of ad-hoc reports as required.
 
 
 
 
 
 
 External Financial Reporting (including statutory audit):
 
 Coordinate annual statutory, internal audit and tax reporting. Responsible for the preparation of local statutory Financial Statements prepared accordance with the IFRS, gather documents/information and is responsible for liaising with auditors.
 
 
 
 
 
 FM is also responsible for the timely and accurate filing of external statutory reports and the VAT returns.
 
 
 
 
 
 
 Budgeting:
 
 Support the APAC Financial Director and Financial Controller in the annual budgeting process; monitor progress and changes.
 
 
 
 
 
 
 Communication:
 
 Serve as the finance team&rsquo;s liaison to the Dubai office management. Inform Dubai Partner-in-charge (PIC) of local office issues. The position may be required to do presentation of financial reports/information during office meetings.
 
 
 
 
 
 
 Financial Procedures:
 
 Is expected to ensure compliance with Grant of Authority and financial and accounting policies and procedures as provided by corporate team.
 
 
 
 
 
 
 
 Human Resources Support
 
 
 
 
 
 New Employees:
 
 Support the APAC HR team in the review of hiring documents and introduction of new employees to company&rsquo;s policies and procedures. The position also actively participate in on-boarding of staff as directed by APAC HR team.
 
 
 
 
 
 
 Benefits Management:
 
 Working closely with APAC HR, Global Benefits and Payroll teams, administer and monitor and renew employee benefit programs including health insurance, retirement, vacation and sick leave.
 
 
 
 
 
 
 DIFC:
 
 Manage and monitor visa requirements and all other business dealings with the DIFC.
 
 
 
 
 
 
 
 Information Technology Support
 
 
 
 
 
 Service Management:
 
 Work with APAC IT staff to ensure equipment and technology needs are addressed and systems are properly implemented and maintained.
 
 
 
 
 
 
 Facilities Management
 
 
 
 Lease, office and fixed asset management:
 
 <ul>
 <li>
 Supporting property and legal teams with lease renewals and grant of authority requests for new leases and other asset acquisition and management.
 </li>
 <li>
 The position oversees service delivery levels by outside vendors including but not limited to coordinate and facilitate office moves and expansions with IT and other corporate departments
 </li>
 </ul>
 
 
 
 
 
 Other non-finance functions
 
 
 <ul>
 <li>
 Process Amex card applications. Assist employees with BTA/AMEX/Concur training and assist with technical difficulties.
 </li>
 <li>
 Assist employees with Billings, AP and AR questions
 </li>
 <li>
 Manage vendor lease contracts.
 </li>
 <li>
 Keep the petty cash fund and manage small purchases from PCF
 </li>
 <li>
 Act as theoffice IT support
 </li>
 <li>
 Management of the phone (landline and mobile) and internet accounts.
 </li>
 <li>
 Oversee service delivery levels by outside vendors and be point contact for employees for office environmental needs
 </li>
 <li>
 Coordinate and facilitate office moves and expansions with IT and other corporate departments.
 </li>
 <li>
 Assist with the completion of additional office related admin tasks as required.
 </li>
 </ul>
 
 
 
 
 The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.
 
 
 
 
 
 The Person
 
 
 
 Experience
 
 <ul>
 <li>
 Accounting/business degree/qualification is essential.
 </li>
 <li>
 Preferably working towards a professional accounting qualification.
 </li>
 <li>
 Minimum 2+ years&rsquo; experience in a financial/management accounting role with strong accounting skills. Experience would include preparation of month-end accounts and financial statements, transactional processing, and preparation of audit and tax filings.
 </li>
 <li>
 Experience of computerized accounting systems is essential
 </li>
 <li>
 Understanding of Dubai VAT or similar is an advantage.
 </li>
 <li>
 IFRS experience is an advantage.
 </li>
 <li>
 US GAAP experience is beneficial but is not essential.
 </li>
 <li>
 Strong Microsoft Excel skills are essential.
 </li>
 <li>
 Peoplesoft experience would be beneficial, but is not essential.
 </li>
 <li>
 Must be prepared to be hands on with respect to various office management and administrative aspects of the role.
 </li>
 </ul>
 
 
 
 
 Personal / Professional Behavior
 
 <ul>
 <li>
 Discreet and able to maintain strict confidentiality at all times.
 </li>
 <li>
 Strong business ethics &ndash; leads by example as outlined in the Company Code of Conduct. To include but not limited to, honesty, integrity, discretion and professional standards.
 </li>
 <li>
 Maintains composure in a fast-paced, rapidly changing environment.
 </li>
 <li>
 Able to multi-task efficiently
 </li>
 <li>
 Innovative problem solver.
 </li>
 <li>
 Demonstrates initiative, resourcefulness, and dependability.
 </li>
 <li>
 Effective communication skills, including strong English.
 </li>
 <li>
 Able to work well with colleagues in multiple locations.
 </li>
 <li>
 Strong work ethic balanced with a sense of humor and an ability to maintain perspective.
 </li>
 <li>
 Even-tempered, tactful, and considerate.
 </li>
 </ul>
 
 
 
 
 Initiative and Organization
 
 <ul>
 <li>
 Presents and maintains a professional demeanor.
 </li>
 <li>
 Demonstrates ability to take independent action and proceed beyond directive.
 </li>
 <li>
 Flexible. Responds well to last minute changes and requests.
 </li>
 <li>
 Strong sense of urgency.
 </li>
 <li>
 Ability to anticipate problems/situations and act appropriately.
 </li>
 </ul>
 
 
 
 
 Others Characteristics
 
 <ul>
 <li>
 Detail oriented
 </li>
 <li>
 Energetic
 </li>
 <li>
 Reliable
 </li>
 <li>
 Innovative and resourceful
 </li>
 <li>
 Seen as a business partner and an enabler
 </li>
 </ul>
 
 
</div>

Finance and Administration Manager, Middle East

PetroApp

<div>Organize and oversee the daily operations of PetroApp, ensure business is well-coordinated and productive by managing its procedures and coaching operations department representatives, the goal is to safeguard and augment the efficiency of the company&rsquo;s operations to facilitate accelerating development and long-term success.
Duties &amp; responsibilities:
<ul><li>Liaise with superior to make decisions for operational activities and set strategic goals</li><li>
Plan and monitor the day-to-day running of business to ensure smooth progress</li><li>
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements</li><li>
Manage procurement processes and coordinate material and resources allocation</li><li>
Oversee operations / customer support processes and organize them to enhance customer satisfaction</li><li>
Review financial information and adjust operational budgets to promote profitability</li><li>
Manage relationships/agreements with external partners/vendors</li><li>
Evaluate overall performance by gathering, analyzing and interpreting data and metrics</li><li>
Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.</li></ul> 

Requirements 
Skills &amp; Competencies:<ul><li>
Strong planning and organizing abilities.</li><li>
Excellent communication and negotiation skills.</li><li>
High analytical and numerical ability.</li><li>
Customer focus and quality oriented mindset.</li><li>
Leadership, strategic thinking, and ability to drive transformation.</li><li>
Strong problem-solving skills and ability to motivate people.</li><li>
Technical support expertise, feedback analysis, and customer handling abilities.</li><li>
Proficient in Microsoft Office, Slack, and ERP systems.</li><li>
Proficient in English.</li></ul></div>

Head of Operations

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters&ndash;at the Moment of Service&trade;.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
Head of Business Operations &ndash; APJMEA
Role Overview
As the Head of Business Operations for the APJMEA region, you will serve as a strategic advisor and operational catalyst to the Regional President, COO, CFO, and Market Unit (MU) leaders. This role is central to driving commercial excellence, enabling scalable growth, and ensuring operational alignment across diverse markets. You will lead a high-impact team across Field Operations, Deal Desk, and Sales Compensation, delivering insights and infrastructure that empower sales teams and accelerate performance.
Key Responsibilities<ul><li>
Strategic Partnering: Collaborate with regional executives to drive proactive forecasting, territory coverage, quota planning, GTM execution, and quarterly business reviews.</li><li>
Operational Leadership: Build, lead, and evolve the regional Business Operations team, ensuring agile support and continuous improvement across all functions.</li><li>
Sales Performance Optimization: Deliver actionable analytics to enhance sales productivity, pipeline velocity, and revenue predictability.</li><li>
CRM Excellence: Champion data integrity and governance across forecasting, pipeline management, and deal reviews.</li><li>
GTM Execution: Operationalize corporate GTM strategies across MUs, ensuring alignment, execution, and measurable impact.</li><li>
Pipeline Acceleration: Monitor pipeline health, support demand generation initiatives, and drive growth-focused interventions.</li><li>
Process Innovation: Streamline and enhance core business processes in collaboration with global stakeholders, including Deal Desk, CRM, and forecasting.</li><li>
Compensation Governance: Oversee quota setting and compensation plans, acting as the primary liaison for all sales compensation matters.</li><li>
Team Development: Scale and nurture a resilient, future-ready Business Operations team aligned with the region&rsquo;s strategic growth objectives through 2025 and beyond.</li></ul> 

Qualifications 
<ul><li>
Deep understanding of software licensing, contracting, and revenue recognition principles.</li><li>
Experience with IFS solutions or similar enterprise software platforms.</li><li>
Strong analytical and problem-solving capabilities with a strategic mindset.</li><li>
Excellent communication, presentation, and stakeholder engagement skills.</li><li>
Proven ability to operate across time zones and manage cross-regional collaboration.</li><li>
High integrity, discretion, and ability to manage confidential information.</li><li>
Resilient, self-motivated, and highly organized with a bias for execution and results.</li></ul> 
Additional Information</div>

Head of Business Operations - APJMEA

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Administration
Reporting to the West Arabia Division President, the primary purpose of the role of Manager, Business Administration, West Arabia, is to support the West Arabia Division President and the wider West Arabia Management Team in the effective execution of the overall West Arabia Business Agenda. 
 
Towards the aim of effective execution, the primary role focus areas will comprise 3 main pillars: 
 
1. Providing Support in Establishing an Analytics-based Commercial Mindset.
 
2. Helping with driving Efficiencies across Key Activities and Processes.
 
3. Providing Administrative Support as required.
 
 
ROLE RESPONSIBILITIES 
 
1. Providing Support in Establishing an Analytics-based Commercial Mindset: 
 
<ul><li>Together with Country/Cluster teams, West Arabia Finance and West Arabia HR, ensure all SIP (Sales Incentive Plan) Objectives are well thought through, with the aggregation of these plans leading to West Arabia meetings and potentially exceeding delivery of the overall business targets.</li><li>Together with the West Arabia Business Analytics Unit, in-market Sales/Business Support, and West Arabia Finance, create and disseminate detailed portfolio/account level analytics to drive West Arabia sales performance, ensure timely tracking of performance against agreed SIP KPI&rsquo;s, and execute real time corrective actions.</li><li>Together with West Arabia Marketing, Cluster/Country leads, and West Arabia Finance, implement rigorous processes that drive efficient analytics-based utilization of West Arabia A&amp;M budget, CBA and Syndicated Marketing funds, and ensure effective monitoring and post activity evaluation of each major initiative.</li><li>Together with West Arabia Finance, Account/Country/Cluster leads, and West Arabia Market Development leads, provide support in managing a rigorous monthly/quarterly process of regular performance reviews of key partner CBA&rsquo;s and strategic merchant agreements to drive best in class financial returns.</li><li>Together with West Arabia Finance, Country/Cluster Leads, and the relevant support functions/verticals, drive cost management excellence, Division-wide cost efficiencies, and recommend/coordinate the execution of specific cost-efficiency initiatives.</li><li>Jointly, with the execution team/s, provide regular performance updates, and appropriate escalations, when necessary, to enable the company to take timely corrective action and remove execution obstacles.</li></ul> 
2. Helping with driving Efficiencies across Key Activities and Processes. 
 
<ul><li>Support in the coordination and management of the different West Arabia business forums. These comprise but are not limited to: a) West Arabia Management Team Meeting (MMTM), b) West Arabia Marketing Governance Forums (MMGF), c) West Arabia Deal Pipeline Review (MDPR), d) West Arabia Merchant Review Forum (MMRF), and e) any other forums that are added from time to time.</li><li>Support in the preparation and delivery of post meeting actions across the following forums: a) West Arabia Division Reviews (MDR) with West Arabia DFO, b) West Arabia Leadership Team &ndash; jointly with West Arabia Strategy Team, c) West Arabia HR Committee &ndash; jointly with West Arabia HR, and d) any other forums that are added from time to time.</li><li>Across all forums, put in place a consolidated action tracker that is regularly monitored, reviewed, and followed up on, to ensure effective delivery by each action owner.</li><li>Together with the West Arabia Head of Sales Excellence, support in the effective implementation of sales processes and disciplines across West Arabia; such as prospecting, wallet sizing, account planning, pipeline management, System of Knowledge (SOK), expert sales elevator pitches, and structured RFP responses for Mastercard assets and solutions, amongst others, to ensure that the West Arabia Sales teams operate with a consistent, structured, and focused approach that delivers strong commercial outcomes.</li><li>Together with West Arabia HR, West Arabia Talent Management, and Country/Cluster Leads, support in driving improvements in sales effectiveness, sales capability and sales process efforts across West Arabia through a rigorous performance evaluation and development plan, and the effective utilization of strong financial and non-financial recognition programs.</li><li>Own the West Arabia Management Information and data, competitive benchmarking reports, ad-hoc requests for analysis, weekly and monthly reporting, and responses to ad-hoc information requests from senior regional and global stakeholders.</li><li>Support in carrying out comprehensive functional process mapping, identifying efficiency related areas of improvement, developing appropriate recommendations, and leading process re-engineering initiatives to drive efficiencies.
</li><li>Work closely with Risk &amp; Franchise Development to ensure compliance with the necessary policies and processes covering risk self-assessment, effective and timely escalations, issue aging and closure, business continuity management, etc.</li></ul> 
3. Providing Administrative Support as required 
 
<ul><li>Together with West Arabia Marketing/Comms Cluster/Country leads, West Arabia Finance, support in the preparation, execution, and effective management of an annual West Arabia customer engagement event plan.</li><li>Together with the Account Leads, manage the West Arabia DP external customer engagement plan, in support of the overall business agenda in each market. Ensure quality advance meeting preparation is in place well ahead of each meeting, personalized post meeting communication is done, and subsequent meeting actions are tracked to quality and timely execution.</li><li>Manage and co-ordinate monthly team events and meetings. Organize and co-ordinate any office event arrangements (e.g. Workshops, Conferences, Seminars)</li><li>Serve as administrative liaison to others within and outside the company.</li><li>As required, provide support on a variety of administrative matters such as agenda management, meeting coordination, travel logistics planning, amongst others.</li></ul> 
KEY &amp; CORE COMPETENCIES:
 
 
<ul><li>Consulting Skills: Analytical ability that uncovers relevant insights; Knowledge of applicable analytical tools &amp; techniques; Understanding of financial modeling and business process re-engineering; business plan development and business case modeling.</li><li>Communications/Presence: Ability to clearly/credibly articulate own work verbally/in-writing and demonstrate active listening.</li><li>Team Contribution &amp; Engagement Management: Work well with peers, internal customers, and external partners; Proactive collaboration with and support to the functions/verticals, Professional maturity in responding to coaching/performance feedback.</li><li>Internal Stakeholder Management: Establish rapport with Account Leads/Country Managers across West Arabia, and Global functions across wider MCW world.</li></ul> 
EDUCATION, QUALIFICATIONS AND EXPERIENCE/SKILLS REQUIREMENT: 
 
- Undergraduate degree, MBA - desirable 
<ul><li>Excellent analytical skills</li><li>Excellent verbal and written communication skills</li><li>Ability to work on a team or independently</li><li>Ability to multi-task in a fast-paced, deadline-driven environment</li><li>Strong decision-making and problem-solving skills
</li><li>Advanced Word, Excel, PowerPoint and Outlook skills</li><li>Attention to detail</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Manager, Business Administration

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

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