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senior business analyst - crm Jobs in Riyadh

senior business analyst - crm

associate data analyst

business systems analyst

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Saudi Nationals Only 
Location: Riyadh - KSA 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
hYYgkd180k</div>

Senior Business Analyst - CRM

Systems Arabia

<div>
 
 As a Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will lead requirements gathering, process analysis, and stakeholder communication to ensure successful project delivery and alignment with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and facilitate detailed business requirements gathering sessions with stakeholders.
 </li>
 <li>
 Analyze and document business processes, workflows, and systems to identify areas for improvement.
 </li>
 <li>
 Translate business needs into clear, actionable requirements and user stories.
 </li>
 <li>
 Collaborate closely with Delivery managers, developers, and QA teams to ensure solutions meet business objectives.
 </li>
 <li>
 Manage stakeholder expectations and provide regular project status updates.
 </li>
 <li>
 Ensure compliance with organizational policies and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer science, Information Systems, or related field;
 </li>
 <li>
 4-5 years of experience as a Business Analyst, with at least a year in a senior or lead role.
 </li>
 <li>
 Strong understanding of business process modeling, requirements management, and SDLC methodologies.
 </li>
 <li>
 Experience working with ERPs &amp; government projects.
 </li>
 <li>
 Experience with Agile and Waterfall project methodologies.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Proficiency with analysis and project tools (e.g., DevOps, MS Visio).
 </li>
 <li>
 Ability to analyze complex problems and deliver practical solutions.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Certification such as CBAP, PMI-PBA, or equivalent.
 </li>
 <li>
 Must be willing to work onsite in the Kingdom of Saudi Arabia.
 </li>
 <li>
 Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
 </li>
 </ul>
</div>

Senior Business Analyst

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Saudi Nationals Only
 
 Location:
 
 &nbsp;Riyadh - KSA
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

ريناد المجد

Joining [RMG Co.] means becoming part of a diverse and inclusive team dedicated to delivering high-quality solutions and exceeding client expectations. With a focus on innovation, integrity, and excellence, we empower our employees to unleash their full potential and achieve professional growth and success.Our company is looking for a talented and experienced Business Analyst specializing in IT to join our dynamic team.Job Responsibilities:Define configuration specifications and business analysis requirementsPerform quality assuranceDefine reporting and alerting requirementsOwn and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processesReport on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product teamConstantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customerJob Requirements:kindly note the the position is Hybrid on Egypt - cairo Previous experience in Business / Systems AnalysisA degree in IT / Computer ScienceAt Least 2 years of Experience as a business analyst.Proven experience in eliciting requirementsExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.Solid experience in writing SQL queriesBasic knowledge in generating process documentation.Strong written and verbal communication skills including technical writing skills.<ul><li>Proficiency in Python or C#.</li><li>Experience with FastAPI or ASP.NET Core.</li><li>Strong experience building and maintaining RESTful APIs.</li><li>Deep knowledge of SQL and NoSQL DBs (Postgres, MongoDB, etc.).</li><li>Experience implementing SSO/OAuth2.0 and RBAC.</li><li>Familiarity with Git and common version control workflows. Backend Developer</li></ul>Nice-to-have<ul><li>Experience with Kafka or RabbitMQ (event-driven architectures).</li><li>Experience with containerization (Docker) and orchestration (K8s).</li><li>Experience working in Agile (SCRUM/Kanban).</li><li>Prior exposure to Agentic AI projects or video-conferencing features.</li></ul>*Job Type: Full-timePay: From &#65020;1.00 per monthAbility to commute/relocate:<ul><li>&#1575;&#1604;&#1585;&#1610;&#1575;&#1590;: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>the position is Hybrid on Cairo is it suitable for you ?</li></ul>Experience:<ul><li>Business analyst: 2 years (Required)</li></ul>

Business analyst

Master Works

<div>
 We are looking for a Fresh graduate Business Analyst to analyze business requirements and translate them into data-driven solutions that align with project objectives. The role is responsible for gathering, documenting, and evaluating information to improve business processes, support decision-making, and ensure alignment between client needs and technical deliverables.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Gather and analyze business requirements from stakeholders
 </li>
 <li>
 Document business processes, workflows, and data requirements
 </li>
 <li>
 Translate business needs into clear and actionable technical specifications
 </li>
 <li>
 Collaborate with product managers, data engineers, and developers to ensure solution accuracy
 </li>
 <li>
 Prepare detailed reports, dashboards, and presentations to communicate insights
 </li>
 <li>
 Support testing and validation of deliverables to ensure they meet business expectations
 </li>
 <li>
 Participate in client and internal meetings and provide clear follow-ups
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field
 </li>
 <li>
 Good understanding of data analysis, reporting, and visualization tools (e.g., Excel, Power BI, SQL)
 </li>
 <li>
 Strong analytical, communication, and documentation skills
 </li>
 <li>
 Ability to bridge the gap between business and technical teams
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 Knowledge of Agile and Scrum methodologies
 </li>
 <li>
 Exposure to data analytics or business intelligence (BI) projects
 </li>
 <li>
 Certification or coursework in Business Analysis (e.g., ECBA, CBAP, Agile BA) is a plus
 </li>
 <li>
 Saudi nationality
 </li>
 </ul>
</div>

Business Analyst

MASTER-WORKS

<div>We are looking for a Fresh graduate Business Analyst to analyze business requirements and translate them into data-driven solutions that align with project objectives. The role is responsible for gathering, documenting, and evaluating information to improve business processes, support decision-making, and ensure alignment between client needs and technical deliverables.
Responsibilities:<ul><li>Gather and analyze business requirements from stakeholders.</li></ul><ul><li>Document business processes, workflows, and data requirements.</li></ul><ul><li>Translate business needs into clear and actionable technical specifications.</li></ul><ul><li>Collaborate with product managers, data engineers, and developers to ensure solution accuracy.</li></ul><ul><li>Prepare detailed reports, dashboards, and presentations to communicate insights.</li></ul><ul><li>Support testing and validation of deliverables to ensure they meet business expectations.</li></ul><ul><li>Participate in client and internal meetings and provide clear follow-ups.</li></ul>
Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Information Technology, or a related field.</li></ul><ul><li>Good understanding of data analysis, reporting, and visualization tools (e.g., Excel, Power BI, SQL).</li></ul><ul><li>Strong analytical, communication, and documentation skills.</li></ul><ul><li>Ability to bridge the gap between business and technical teams.</li></ul>
Preferred Skills:<ul><li>Knowledge of Agile and Scrum methodologies.</li></ul><ul><li>Exposure to data analytics or business intelligence (BI) projects.</li></ul><ul><li>Certification or coursework in Business Analysis (e.g., ECBA, CBAP, Agile BA) is a plus.</li></ul><ul><li>Saudi nationality</li></ul></div>

RW AGENCY

<div>
 
 
 Company Description
 
 
 
 RW AGENCY, based in Saudi Arabia, is dedicated to driving business growth with innovative solutions and rapid business development strategies. Known for its commitment to excellence, RW AGENCY focuses on creating success rather than just solutions. With a mission to deliver creative and impactful results, the agency is a trusted partner for businesses seeking to achieve their goals efficiently and effectively.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a part-time, on-site role for a Business Analyst based in Riyadh. The Business Analyst will be responsible for gathering and analyzing business requirements, evaluating business processes, and identifying areas for improvement. The role also involves preparing reports, collaborating with team work to achieving success, and delivering insights to support decision-making and strategy development.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven expertise in Business Analysis, including gathering and documenting business requirements and process improvement strategies.
 </li>
 <li>
 Strong Analytical Skills and a methodical approach to problem-solving and data interpretation.
 </li>
 <li>
 Knowledge of business processes and operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, Marketing, or a related field is preferred.
 </li>
 <li>
 Proficiency in tools and software associated with business analysis is a plus.
 </li>
 <li>
 Ability to work effectively in a collaborative, on-site environment.
 </li>
 </ul>
</div>

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1948 business systems analyst jobs IN Riyadh

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