call center team manager (on-site – pakistan)

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call center agent (fast food industry) Jobs in Islamabad

call center agent (fast food industry)

call center representative Jobs in Islamabad

call center representative

call center team manager (on-site – pakistan) Jobs in Islamabad

call for proposal - engagement of audit firm for agreed-upon procedures assignment Jobs in Islamabad

call center agent fast food industry

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Call Center Agent (Fast Food Industry)Location: IslamabadSalary: PKR 40,000 &ndash; 50,000 + Attractive CommissionKey Responsibilities:<ul><li>Handle inbound calls and process customer orders accurately</li><li>Resolve customer queries and complaints professionally</li><li>Deliver a personalized customer experience</li><li>Meet service quality and performance targets</li></ul>Skills &amp; Requirements:<ul><li>Excellent communication &amp; customer service skills</li><li>Ability to handle high call volumes efficiently</li><li>Strong multitasking &amp; time management abilities</li><li>Basic computer skills; familiarity with POS/CRM systems</li><li>Accuracy in order-taking &amp; attention to detail</li><li>Complaint handling &amp; problem-solving skills</li><li>Ability to work shifts, weekends &amp; holidays</li><li>Team-oriented with adaptability in fast-paced environments</li><li>Upselling and cross-selling skills</li><li>Professional attitude and resilience under pressure</li></ul>Preferred:<ul><li>Prior call center or food service experience</li><li>Knowledge of hygiene &amp; food safety practices</li><li>Commitment to KPIs and service standards</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent (Fast Food Industry)

We&rsquo;re Hiring &ndash; Trainer (BPO Industry)Location: IslamabadSalary: PKR 60,000 &ndash; 70,000We are seeking an experienced Trainer to design and deliver engaging learning programs that improve performance and service quality in a fast-paced customer operations environment.Key Responsibilities:<ul><li>Deliver impactful training programs to enhance service quality and performance</li><li>Conduct Training Needs Analysis (TNA) and implement targeted learning solutions</li><li>Coach and mentor teams to improve KPIs and customer experience</li><li>Monitor training effectiveness and recommend continuous improvements</li></ul>Skills &amp; Requirements:<ul><li>Excellent communication &amp; presentation skills</li><li>Strong coaching, mentoring &amp; stakeholder management abilities</li><li>Proven experience in TNA &amp; performance gap identification</li><li>Ability to design engaging training modules &amp; learning materials</li><li>Knowledge of adult learning principles &amp; instructional design</li><li>Data-driven approach to measure training effectiveness &amp; ROI</li><li>Ability to manage group dynamics and drive learner engagement</li><li>Proficiency in MS Office &amp; Learning Management Systems (LMS)</li><li>Strong organizational &amp; time management skills</li></ul>Preferred:<ul><li>BPO / Call Center industry experience</li><li>KPI-driven performance improvement exposure</li><li>Training / Facilitation Certification</li><li>Fast Food Industry experience (preferred)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer (BPO Industry)

Htech Solution Pvt. Ltd.

Job description:SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Application Question(s):<ul><li>Please mention your last degree? (Completed one) </li><li>Do you have 2 years banking call center experience and overall, 3 year Call center experience?</li><li>Current Salary </li><li>Expected Salary </li><li>Notice Period</li></ul>Experience:<ul><li>Supervisor : 3 years (Required)</li></ul>Work Location: In person

Supervisor

Abacus Outsourcing

Position: QA Executive Location: Islamabad | Onsite, Rotational Company: Abacus Consulting Deadline to Apply: 20 February 2026 Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)About the RoleAbacus Consulting is hiring a QA Executive for its Islamabad-based Fintech project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.Key Responsibilities<ul><li>Monitor and evaluate agent performance through call/chat audits and quality assessments</li><li>Provide structured feedback and coaching to improve individual and team performance</li><li>Identify performance gaps and develop Performance Improvement Plans (PIPs)</li><li>Design and deliver training programs for new hires and existing employees</li><li>Conduct refresher sessions to address recurring quality and skill gaps</li><li>Develop and maintain training materials, SOPs, and quality frameworks</li><li>Track quality trends and training effectiveness using KPIs and performance data</li><li>Conduct calibration sessions to ensure evaluation consistency</li><li>Collaborate with Operations to align quality standards with business objectives</li><li>Maintain accurate documentation of audits, coaching, and training activities</li><li>Provide insights to support process improvement and service excellence</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (required)</li><li>Minimum 3 years of relevant experience in QA, Quality Assurance, or Contact Center Operations</li><li>At least 1 year of leadership or team handling experience in QA/Operations</li><li>Experience in call center, digital support, or customer service environments preferred</li></ul>Required Skills<ul><li>Quality monitoring and evaluation</li><li>Coaching and performance management</li><li>Training design and facilitation</li><li>Strong analytical and reporting skills</li><li>Excellent communication and stakeholder management</li><li>Proficiency in MS Office (Excel, PowerPoint)</li><li>Familiarity with CRM and quality monitoring tools</li></ul>How to ApplyInterested candidates may apply through the platform.For quicker consideration, you may also share your CV via WhatsApp at: 0331-5475955Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of experience in Quality Assurance or Contact Center Operations?</li><li>Have you worked in a lead or supervisory capacity (minimum 1 year) in QA or Operations?</li><li>Do you have experience in call/chat monitoring and conducting quality audits?</li></ul>Work Location: In person

QA Executive - Customer Service, Fintech Project, Islamabad

Nextgen BPO

Job Title: Quality Associate &ndash; Sales Operations (Aesthetic Clinic)Role SummaryMonitor and evaluate sales call qualityEnsure compliance with medical and sales standardsImprove booking conversion and reduce no-showsSupport Sales Operations with performance insightsKey ResponsibilitiesAudit 5&ndash;8 sales calls per agent weeklyScore calls using approved quality scorecardEvaluate greeting, tone, confidence, and professionalismAssess needs analysis and discovery questioningReview objection handling and price justification skillsCheck booking attempt and closing effectivenessMonitor WhatsApp communication qualityEnsure timely follow-ups in CRMIdentify lost leads due to weak communicationPrevent false medical claims or overpromisingMonitor DNC (Do Not Call) complianceEscalate compliance violations immediatelyPrepare daily and weekly quality performance reportsHighlight top and low performersIdentify recurring training gapsProvide structured feedback to sales agentsSupport role-play sessions and improvement trainingKPIsMaintain team quality score above 80%Reduce no-show percentageImprove overall booking conversion rateEnsure 100% compliance monitoringSubmit reports within deadlineRequirementsBachelor&rsquo;s degree (Business/Marketing preferred)1&ndash;2 years experience in call center quality or sales auditStrong listening and analytical skillsUnderstanding of aesthetic or healthcare sales preferredCRM knowledge (Bitrix preferred)Professional communication skillsJob Type: Full-timeWork Location: In person

Quality Associate – Sales Operations (Aesthetic Clinic)

Atlantis BPO Solutions Private Limited

Urgent Hiring &ndash; Inbound Sales &amp; Customer Support Representative (US Telecom)(Apply via Indeed or email your updated CV at careers@atlantis.tech)Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM) Industry: US Telecom | International Call CenterJoin Atlantis Tech &ndash; Build Your Career in the US Telecom IndustryAtlantis Tech is actively hiring confident, energetic, and target-driven individuals for our US-based Internet &amp; Cable Services campaigns, including major providers such as Spectrum, Xfinity, AT&amp;T, Cox, and Verizon Fios.If you have strong English communication skills and want to grow in the international call center industry, this is your opportunity to step into a fast-growing and performance-driven environment.Fresh candidates with excellent spoken English are strongly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound calls from US-based customers</li><li>Assist customers with new internet &amp; cable service activations</li><li>Explain packages, pricing plans, and ongoing promotions</li><li>Resolve billing inquiries and service-related concerns</li><li>Upsell and upgrade customer plans where applicable</li><li>Accurately maintain customer records in CRM systems</li><li>Achieve daily, weekly, and monthly sales/performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills (Mandatory)</li><li>Confident personality with strong sales and convincing skills</li><li>Ability to work in the US night shift (6 PM &ndash; 3 AM)</li><li>Basic computer proficiency</li><li>Target-oriented and performance-driven mindset</li></ul>Experience:<ul><li>6 months to 2 years of experience in inbound sales, telecom, or call center preferred</li><li>Fresh candidates with strong English speaking skills may also apply</li></ul>What We Offer:<ul><li>Competitive Basic Salary</li><li>Attractive Incentives &amp; High Commissions</li><li>Career Growth &amp; Promotion Opportunities</li><li>Professional, Supportive &amp; Growth-Oriented Work Environment</li></ul>Job Type: Full-Time Work Location: Onsite &ndash; I-9/3, IslamabadIf you are confident, ambitious, and ready to grow in the international sales industry &mdash; Apply Now!Work Location: In person

Sales - Inbound

HR Solutions

Tele Sales Officer (International Voice &ndash; Night Shift)-Location: G-8 Markaz, Islamabad-Job Type: Full-Time | Onsite (Monday &ndash; Friday)Shift Timings: 9:00 PM &ndash; 6:00 AMNote: Domestic/local/avatar experience will not be consideredKey Responsibilities:-Handle international voice calls for USA campaign-Generate Leads -Achieve daily/weekly/monthly sales targets-Maintain high-quality communication and customer engagement-Report performance metrics to the team leadEligibility &amp; Requirements:-2&ndash;6 months of experience in international voice campaigns-Excellent English communication (neutral accent)-Islamabad / Rawalpindi resident-Night shift availability (9:00 PM &ndash; 6:00 AM)-Immediate joining preferredCompensation &amp; Benefits:Salary Package: PKR 60,000 &ndash; 85,000 (Basic Fixed Salary + Allowances)-Travel &amp; Food Allowances-Punctuality Allowance-Performance-based Daily, Weekly &amp; Monthly Incentives-Paid Training, Performance Bonus, Paid Leaves &amp; Multiple salary reviews, Yearly Bonus &amp; other Standard BenefitsHow to Apply:Send your application via WhatsApp to 0329-5000758 with:Age, City, Current location, Night-shift availability, Short English voice note, and Updated CVJoin a professional and fast-growing international call center team!Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Tele Sales Officer/Voice/Night Shift (60k-85k)

Explore 416+ Call center agent fast food industry in Islamabad this March. Find roles across top companies and apply now to boost your career.