front office supervisor

customer service representative (bahrain) Jobs in Manama

customer service representative (bahrain)

guest experience agent - arabic speaker Jobs in Manama

guest experience agent - arabic speaker

hotel receptionist

sales coordinator

call center agent

Bespoke Professionals

<p>We are looking for friendly and professional Customer Service Agents to handle client queries for leading banks and telecom companies in Bahrain.</p><p><b>Responsibilities:</b></p><ul><li>Answer incoming calls and respond to customer emails.</li><li>Provide accurate information about products and services.</li><li>Resolve complaints and escalate issues when needed.</li><li>Update customer records in the system.</li><li>Promote company offerings when relevant.</li></ul><p><b>Requirements:</b></p><ul><li>Prior call center or customer service experience preferred.</li><li>Excellent communication in English and Arabic.</li><li>Patience and problem-solving skills.</li><li>Ability to work in shifts if required.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>How many years of experience do you have in the industry you chose ? (very important)</li><li>What Industry are you interested in (like Hospital, Hotel, Construction, Bank etc)? (very important to answer)</li></ul>

Customer Service / Call Center Agent

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>18 Aug 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain (Experienced)

Qureos

<div>
 <strong>
  Main Purpose Of Job
  <br/>
  <br/>
 </strong>
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make outbound calls to customers to gather car and insurance details.
  </li>
  <li>
   Accurately record and update customer information in the system.
  </li>
  <li>
   Convert collected data into warm, qualified leads for the sales team.
  </li>
  <li>
   Maintain professionalism and a positive attitude during customer interactions.
  </li>
  <li>
   Meet lead generation targets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear and confident communication skills over the phone.
  </li>
  <li>
   Good listening skills and attention to detail in data entry.
  </li>
  <li>
   Previous call center or customer contact experience is preferred (training provided).
  </li>
  <li>
   Ability to work in a team-oriented and target-driven environment.
  </li>
 </ul>
</div>


Lead Generation Agent - Braxtone Group

Braxtone Group

<figure class="table"><table><tbody><tr><td><p><strong>Main Purpose of Job:&nbsp;</strong>&nbsp;</p><p>The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.</p><p>&nbsp;</p></td></tr><tr><td><p><strong>Duties &amp; Responsibilities</strong></p><p>&nbsp;</p><ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul><p>&nbsp;</p></td></tr><tr><td><p><strong>Skills &amp; Qualifications</strong></p><ul><li>Clear and confident communication skills over the phone.&nbsp;</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr></tbody></table></figure>

Lead Generation Agent

<div>
 <ul>
  <li>
   BRIEF DESCRIPTIONOF JOB FUNCTION
   <br/>
   <br/>
  </li>
 </ul>
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 <br/>
 <br/>
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 <br/>
 <br/>
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  </li>
  <li>
   Answer all calls within 2 rings
  </li>
  <li>
   Cordial and positive tone of voice in all calls
  </li>
  <li>
   Focus on needs of the customer and provide for their queries and requests
  </li>
  <li>
   Sell, up-sell and cross-sell different products and services to the customer
  </li>
  <li>
   Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  </li>
  <li>
   Data entry
  </li>
  <li>
   Filing and documentation management
  </li>
  <li>
   Updating information and ensuring accuracy of data records
  </li>
  <li>
   ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  </li>
  <li>
   Minimum of high school certification
  </li>
  <li>
   Diploma and some form of work experience is preferred
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Good selling skills
  </li>
  <li>
   Positive energy and teamwork ethos
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Strong English language
  </li>
  <li>
   Good understanding of the services
  </li>
  <li>
   Be highly computer literate, particularly in Microsoft Office Products.
  </li>
  <li>
   Typical Working Conditions
   <br/>
   <br/>
  </li>
 </ul>
 Normal Working Hours40 hours a week
 <br/>
 <br/>
 Working Timing is rotating shift.
 <br/>
 <br/>
 Work may require occasional weekend and/or evening work
</div>


Customer Service Representative (Bahrain)

<figure class="table"><table><tbody><tr><td><p><strong>&nbsp;</strong></p><p><strong>1. BRIEF DESCRIPTIONOF JOB FUNCTION</strong></p><p>&nbsp;</p><p>The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.</p><p>This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;Call</p><p>Centre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.</p><p>&nbsp;</p><p><strong>2. DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</strong></p><p>&nbsp;</p><ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol><p>&nbsp;</p><p>&nbsp;</p></td></tr><tr><td><p><strong>1. ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</strong></p><p>&nbsp;</p><ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol><p><strong>&nbsp;</strong></p><p>&nbsp;</p><p><strong>2. Typical Working Conditions</strong></p><p>&nbsp;</p><p>Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;week</p><p>Working&nbsp;Timing is rotating&nbsp;shift.</p><p>Work may&nbsp;require occasional weekend and/or evening work</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure>

Jumeirah Group

<div><div>Reservation agent - Jumeirah Gulf of Bahrain - (25000023)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Aug 14, 2025, 10:02:50 AM</div></div>

Reservation agent - Jumeirah Gulf of Bahrain

Explore 42+ Call center agent in Manama this September. Find roles across top companies and apply now to boost your career.

42 call center agent jobs IN Manama

Customer Service / Call Center Agent

Call Center Agent - Bahrain (Experienced)

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Customer Service Representative (Bahrain)

Reservation agent - Jumeirah Gulf of Bahrain