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social media manager (saudi national) Jobs in Riyadh

social media manager (saudi national)

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call center agent - social media (remote) Jobs in Riyadh

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client advisor - part timer

call center agent social media remote

Aljazira Bank | بنك الجزيرة

<div>
 
 
 ajb Remote Working Arrangement:
 
 
 <ul>
 <li>
 Remote work refers to a work arrangement where employees perform their job duties from home.
 </li>
 </ul>
 
 
 
 
 
 Strategic Competencies:
 
 
 <ul>
 <li>
 Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.
 </li>
 <li>
 Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.
 </li>
 <li>
 Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.
 </li>
 <li>
 Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.
 </li>
 <li>
 Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.
 </li>
 <li>
 Inform customers clearly of available products, services, and relevant bank policies and procedures.
 </li>
 <li>
 Gather and document customer feedback, complaints, and escalation details accurately in the call center system.
 </li>
 <li>
 Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.
 </li>
 <li>
 Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.
 </li>
 <li>
 Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's in Business Administration, Banking, or a relevant major.
 </li>
 <li>
 A relevant Professional Certificate is preferred.
 </li>
 <li>
 No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.
 </li>
 <li>
 Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Customer-Centric Approach
 </li>
 <li>
 Customer Complaint Resolution
 </li>
 <li>
 Regulatory Compliance and Risk Awareness
 </li>
 <li>
 Product Knowledge
 </li>
 </ul>
</div>

Call Center Agent - Social Media (Remote)

Nestlé

<div><div>Nestl&eacute; Waters KSA &ndash; Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial Area)</div> 
Position Snapshot<ul><li>
Position Title: Customer Service Team Leader.</li><li>
Location: Riyadh, Saudi Arabia.</li><li>
Department: Sales/ Customer Service .</li></ul><div> 
Position Summary 
The role manages customer service supervisors and multi‑channel frontline teams, ensuring service excellence, operational efficiency, KPI achievement, and a consistent, high‑quality consumer experience aligned with Nestl&eacute; Waters standards.</div>
This role acts as a key link between management and frontline operations, driving performance, coaching leadership capability, and continuously improving customer journey and service processes. 
Key Responsibilities
People Leadership &amp; Team Management<ul><li>
Lead, coach, and develop Customer Service Supervisors and their frontline teams.</li><li>
Ensure consistent leadership standards, performance management, and accountability.</li><li>
Conduct performance reviews, calibrations, and development discussions.</li><li>
Ensure effective workforce planning, shift coverage, and resource optimization.</li><li>
Promote a consumer‑centric, high‑performance culture.</li></ul> 
Contact Center Operations<ul><li>
Oversee daily operations across all customer contact channels:</li><li><ul><li>
Voice</li><li>
Live chat</li><li>
Email</li><li>
WhatsApp</li><li>
Social media</li></ul></li><li>
Monitor operational KPIs and ensure SLA and service level compliance.</li><li>
Support supervisors in handling escalations, critical incidents, and operational risks.</li><li>
Ensure operational stability during peak subscription and delivery cycles.</li></ul> 
Customer Experience &amp; Escalation Management<ul><li>
Ensure delivery of a consistent and high‑quality customer experience.</li><li>
Manage complex and sensitive escalations including:</li><li><ul><li>
Delivery failures</li><li>
Subscription and billing disputes</li><li>
Product quality complaints</li><li>
VIP and high‑risk consumer cases</li></ul></li><li>
Drive service recovery and retention initiatives.</li><li>
Identify recurring customer pain points and recommend corrective actions.</li></ul> 
Subscription &amp; FMCG Operations Support<ul><li>
Support end‑to‑end subscription lifecycle (renewals, cancellations, reactivations, upgrades).</li><li>
Collaborate closely with logistics, warehouse, and delivery teams to minimize customer impact.</li><li>
Monitor trends related to delivery quality, stock availability, and service consistency.</li><li>
Ensure urgent handling of perishable FMCG complaints.</li></ul> 
Performance Management &amp; Reporting<ul><li>
Analyze supervisor and team performance using dashboards and reports.</li><li>
Track and improve key KPIs, including:</li><li><ul><li>
CSAT &amp; NPS</li><li>
SLA adherence</li><li>
First Contact Resolution (FCR)</li><li>
Average Handling Time (AHT)</li><li>
Escalation rates</li><li>
Customer retention &amp; churn</li><li>
Agent productivity</li></ul></li><li>
Prepare and present performance insights, risks, and action plans to management.</li></ul> 
Quality Assurance &amp; Continuous Improvement<ul><li>
Ensure compliance with SOPs, quality standards, and service policies.</li><li>
Lead quality improvement initiatives and process enhancements.</li><li>
Partner with QA and Training teams to close skill gaps.</li><li>
Drive consistency in customer interactions across all teams.</li></ul> 
Cross‑Functional Collaboration<ul><li>
Work closely with:</li><li><ul><li>
Logistics &amp; Supply Chain</li><li>
E‑commerce Operations</li><li>
CRM &amp; Marketing</li><li>
Finance &amp; Billing</li><li>
Product &amp; Technology</li></ul></li><li>
Proactively escalate operational and customer‑impacting risks.</li><li>
Contribute to strategic initiatives to enhance customer journey and efficiency.</li></ul> 
Qualification and Requirements<ul><li>
Bachelor&rsquo;s degree in Marketing or related field.</li><li>
Minimum 5 years of experience in Customer Service &amp; leading a team.</li><li>
Excellent command of Arabic and English.</li></ul> 
Key Skills &amp; Competencies<ul><li>
Strong leadership and multi‑team management capability</li><li>
Coaching and supervisor development expertise</li><li>
Operational and analytical mindset</li><li>
Ability to manage high‑volume operations under pressure</li><li>
Strong problem‑solving and decision‑making skills</li><li>
Excellent communication and stakeholder management</li><li>
Strong customer experience focus with commercial awareness</li></ul>
Technical &amp; Systems Skills<ul><li>
CRM platforms (e.g., Salesforce, Zendesk, Freshdesk)</li><li>
Contact center and workforce management systems</li><li>
KPI reporting dashboards</li><li>
Microsoft Excel / Google Sheets</li><li>
Omnichannel customer support platforms</li></ul>
Key Performance Indicators (KPIs)<ul><li>
CSAT &amp; NPS</li><li>
SLA Achievement</li><li>
First Contact Resolution (FCR)</li><li>
Escalation Management Efficiency</li><li>
Customer Retention &amp; Churn Reduction</li><li>
Supervisor &amp; Team Productivity</li><li>
Quality Assurance Scores</li><li>
Complaint Resolution Time</li><li>
Overall Operational Efficiency</li></ul> 
About Nestl&eacute; Waters &amp; Premium Beverage
 Nestl&eacute; Waters &amp; Premium Beverages is a standalone, globally managed business within the Nestl&eacute; Group.
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestl&eacute; Pure Life. Building on its heritage and expertise in waters, Nestl&eacute; Waters &amp; Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.
Water stewardship is central to the business. Nestl&eacute; Waters &amp; Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.</div>

Customer Service Team Leader

<div>Location: Riyadh, Saudi Arabia 
Workplace Type: On-site
Department: Sales / Customer Service 
Reports To: Customer Service Manager. 
Employment Type: Full-Time 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications &amp; Requirements:<ul><li>
Diploma or Bachelore degree.</li><li>
Preferably Previous experience im a customer service or call center role.</li><li>
Excellent English language.</li><li>
Proficient in using computer systems and software.</li></ul> 
About Nestl&eacute; Waters &amp; Premium Beverage<div>
 Nestl&eacute; Waters &amp; Premium Beverages is a standalone, globally managed business within the Nestl&eacute; Group.</div>
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestl&eacute; Pure Life. Building on its heritage and expertise in waters, Nestl&eacute; Waters &amp; Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.
Water stewardship is central to the business. Nestl&eacute; Waters &amp; Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.</div>

Tele-sales Agent

Talent 360

<div>Are you a creative Saudi graduate with a passion for digital content, visual storytelling, and social media? We are a leading lighting solutions company in Riyadh looking for a motivated Digital Content &amp; Social Media Coordinator to join our team through the Tamheer Program (HRDF).
This opportunity is ideal for someone who enjoys creating engaging content, capturing project highlights, and exploring innovative technologies to enhance digital marketing efforts. You will play a key role in showcasing our products, installations, and brand identity across multiple online platforms while gaining hands-on experience in a dynamic industry. 
 
Key Responsibilities<ul><li>
Manage and support the company's presence across social media platforms, including Instagram, LinkedIn, Facebook, and other relevant channels.</li><li>
Create, capture, and edit high-quality photo and video content featuring products, completed projects, and company activities.</li><li>
Develop engaging content that reflects the brand's identity and communicates the value of our lighting solutions.</li><li>
Assist in planning and executing digital campaigns aimed at increasing brand awareness and audience engagement.</li><li>
Monitor social media performance and provide recommendations to improve reach, engagement, and content effectiveness.</li><li>
Explore and utilize AI-powered creative tools to support content creation and generate innovative visual concepts.</li><li>
Stay up to date with social media trends, content formats, and industry best practices.</li></ul> 

Requirements 
 
Tamheer Eligibility Requirements<ul><li>
Saudi National.</li><li>
Diploma (minimum one academic year) or Bachelor's degree or higher.</li><li>
Unemployed for at least six months.</li><li>
Not currently registered with GOSI (General Organization for Social Insurance).</li><li>
Not previously enrolled in the Tamheer Program.</li><li>
Based in Riyadh (preferred).</li></ul>
Preferred Qualifications<ul><li>
Female candidates are preferred.</li><li>
0&ndash;2 years of experience in social media, digital marketing, or content creation.</li><li>
Strong photography, videography, and content editing skills.</li><li>
Good understanding of social media platforms, trends, and audience engagement.</li><li>
Familiarity with AI-powered content creation tools is an advantage.</li><li>
Strong creativity, attention to detail, and visual storytelling abilities.</li><li>
Ability to manage multiple tasks and work in a fast-paced environment.</li></ul> 

Benefits 
<ul><li>
Hands-on training and practical experience within a growing and specialized industry.</li></ul><ul><li>
Monthly stipend provided through the HRDF Tamheer Program.</li><li>
Opportunity to work with modern content creation tools and innovative technologies.</li><li>
Exposure to real commercial projects and professional marketing initiatives.</li><li>
Build a strong portfolio featuring lighting projects, installations, and digital campaigns.</li><li>
Professional development and potential long-term career growth opportunities.</li></ul></div>

Social Media Marketing - Tamheer | Riyadh, KSA

Globant

<div>At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. 
 
 
We are seeking a Senior AI Engineer who shares our passion for innovation and transformation. This role is critical in building advanced AI-driven solutions that enable our business partners to evolve and meet the growing demand for personalized, intelligent digital experiences. 
 
 
<h3 class="jobSectionHeader">1. AI &amp; Agent System Engineering
</h3><ul><li><div>Orchestration: Implement intent classification flows, tool routing logic, multi-step reasoning chains, session memory management, and structured output parsing.
</div></li><li><div>Tool Gateway: Build and maintain the deterministic validation layer checking LLM actions against policy rules before calling live banking APIs.
</div></li><li><div>RAG Pipelines: Optimize document ingestion, chunking/embedding workflows, vector retrieval, and context injection.
</div></li><li>Guardrails &amp; Testing: Implement &quot;Trust Dial&quot; enforcement in code to determine autonomous vs. user-confirmed actions. Build automated agent evaluation tests to catch regressions and hallucination risks.
</li></ul><h3 class="jobSectionHeader">2. Cloud-Native Service Development
</h3><ul><li><div>Scalable Architecture: Build containerized, stateless, horizontally scalable workloads designed to degrade gracefully if upstream banking APIs fail.
</div></li><li><div>Observability: Implement distributed tracing across agent calls and API hops, structured logging for audits, and metric instrumentation for latency/error rates.
</div></li><li><div>LLM Integration: Manage token budgets, streaming response handling, model fallback logic, and API error handling.
</div></li><li>Event-Driven Systems: Build idempotent consumers/producers on the Kafka pipeline with sub-second latency targets.
</li></ul><h3 class="jobSectionHeader">3. Banking API Integration &amp; Performance
</h3><ul><li><div>API Adapters: Build request transformation, authentication, rate limiting, and retry logic connecting the system to bank middleware.
</div></li><li><div>Transaction Safety: Implement security controls, token management, duplicate transaction detection, and rollback/compensation logic for agent actions.
</div></li><li>Performance Optimization: Balance LLM cost efficiency against data freshness via strategic caching , and resolve bottlenecks in reasoning chains or DB queries.
</li></ul><h2 class="jobSectionHeader">Experience &amp; Qualifications
</h2><h3 class="jobSectionHeader">Essential Criteria
</h3><ul><li><div>Software Engineering: 4+ years of professional experience shipping and operating production systems at scale (not internal tools or prototypes).
</div></li><li><div>Languages: Strong proficiency in Python and/or TypeScript with an emphasis on clean, testable code.
</div></li><li><div>Distributed Systems: Solid grasp of concurrency, fault tolerance, and API design (REST/GraphQL) in regulated environments.
</div></li><li><div>Agentic AI Experience: Hands-on experience building/shipping LLM-based systems, RAG components, tool calling mechanisms, and AI safety features (hallucination detection, prompt injection defenses).
</div></li><li><div>Testing Rigor: Experience building automated evaluation pipelines to validate non-deterministic AI behavior.
</div></li><li>Cloud Native: Strong experience with containerized workloads, CI/CD pipelines, and cloud environments (AWS, Azure, or GCP).
</li></ul><h3 class="jobSectionHeader">Desirable Criteria
</h3><ul><li><div>Experience with Kubernetes (EKS, AKS) and Infrastructure-as-Code (Terraform, AWS CDK).
</div></li><li><div>Familiarity with canary deployments, feature flags, and production rollback strategies.
</div></li><li><div>Background in banking API integration, payment rails, and financial transaction safety (idempotency, audit logging).
</div></li><li>Awareness of compliance frameworks like PCI-DSS or SOC 2.
</li></ul>Location: Remote 
 
 
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 
 
 
 
We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package.</div>

AI Engineer, Sr

Satel

<div>
 
 Satel operates premium residential communities across Riyadh, chosen by residents from every nationality and background to call home. Behind every community is a team that runs at a standard most companies in this market haven't defined yet.
 
 
 We're opening our first Graduate Development Program, SATEL Launchpad.
 
 
 
 What This Is
 
 
 
 4-month paid development program built to identify, develop, and place high-caliber graduates across SATEL's operational divisions. You will work inside a live system from Day 1.
 
 
 
 How It Works
 
 
 
 Every participant enters through the same gate.
 
 
 Your first two weeks are an active evaluation period, structured, observed, and decisive. Based on your performance, attitude, and fit, you are placed into the unit where you will generate the most impact for the next four months.
 
 
 Academic background informs the recommendation. Performance determines the placement.
 
 
 
 Open Units
 
 
 <ul>
 <li>
 
 Leasing
 
 Manage the tenant inquiry pipeline, respond, qualify, schedule tours, track conversion. You own the funnel from first contact to attended tour.
 </li>
 <li>
 
 Listings &amp; Demand
 
 Publish and maintain property listings across all platforms, ensure 100% unit visibility, monitor lead volume, and support content delivery for active assets.
 </li>
 <li>
 
 Facilities &amp; Services
 
 Execute and follow up on maintenance and cleaning requests across residential assets. Track every open request, coordinate with vendors, and ensure units are ready within defined timelines.
 </li>
 <li>
 
 Resident Relations
 
 Manage daily resident communication, log and close complaints, conduct property visits, and detect early departure signals before they become vacancies.
 </li>
 <li>
 
 Customer Experience
 
 Handle all inbound service requests across channels, ensure response within SLA, and route issues to the correct team, nothing stays open, nothing gets lost.
 </li>
 <li>
 
 Revenue Management
 
 Collect daily performance data across all revenue units, maintain the division dashboard, and flag every deviation from target on the same day it occurs.
 </li>
 <li>
 
 Marketing &amp; Growth
 
 Support content production, campaign execution, social media publishing, and lead generation across SATEL's marketing platforms.
 </li>
 </ul>
 
 
 Who We Are Looking For
 
 
 <ol>
 <li>
 Fresh graduates, any nationality.
 </li>
 <li>
 English is a strong advantage
 </li>
 <li>
 Result-driven, not routine-driven
 </li>
 <li>
 Can take direct feedback and act on it immediately
 </li>
 <li>
 No prior experience required, performance is what matters here
 </li>
 </ol>
 
 
 Program Terms
 
 
 
 Duration: 4 months
 
 
 Compensation: Paid monthly
 
 
 Evaluation checkpoints: Week 2 &middot; Month 2 &middot; Month 4
 
 
 Conversion to full employment: performance-based, not guaranteed
 
</div>

Graduate Trainee

Vrinda Global

<div>
 
 Managing social media content across multiple brands and markets, with a strong focus on the Saudi audience. Responsibilities include planning and publishing content across platforms, creating bilingual copy (Arabic/English), utilizing AI tools for content creation, developing culturally relevant Saudi-focused content, collaborating with creative teams, monitoring engagement and trends, and preparing monthly performance reports.
 
</div>

Social Media Officer

Explore 157+ Call center agent social media remote in Riyadh this July. Find roles across top companies and apply now to boost your career.