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client service specialist - fr is a must Jobs in Egypt

client service specialist - fr is a must

customer service specialist (egypt) Jobs in Egypt

customer service specialist (egypt)

14397 – talent supply chain consultant | egypt (remote) Jobs in Egypt

call center arabic

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Accor

<div><div>Company Description</div> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div> 
We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.<ul><li>
Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management</li><li>
Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers</li><li>
Process customer requests including service activations, upgrades, cancellations, and account modifications</li><li>
Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms</li><li>
Identify customer needs and recommend appropriate telecommunications products and services</li><li>
Handle customer complaints with professionalism and work toward swift resolutions</li><li>
Escalate complex issues to specialized departments while keeping customers informed of progress</li><li>
Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution</li><li>
Collaborate with team members and other departments to ensure consistent service delivery</li><li>
Stay current with company policies, procedures, and telecommunications product offerings</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven customer service experience, preferably in a call center or telecommunications environment</li><li>
Excellent verbal and written communication skills in English; Arabic language proficiency is preferred</li><li>
Strong interpersonal and active listening skills with the ability to remain calm under pressure</li><li>
Proficiency with CRM software, ticketing systems, and telecommunications platforms</li><li>
Ability to multitask and manage multiple customer interactions simultaneously</li><li>
Problem-solving mindset with attention to detail and accuracy</li><li>
Familiarity with telecommunications products, services, and basic network concepts (preferred)</li><li>
Ability to work flexible schedules, including evenings and weekends as needed</li><li>
Professional demeanor with a customer-first attitude and commitment to service excellence</li><li>
Typing proficiency and comfort with computer-based systems</li></ul></div>

Telecommunications Agent

Maqsam

<div>
 
 About Maqsam:
 
 
 
 
 Maqsam
 
 is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
 
 
 
 Your Opportunity:
 
 
 
 We are seeking a
 
 Backend
 
 
 Software Engineer
 
 to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.
 
 
 In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product's capabilities.
 
 
 
 Your Top Responsibilities:
 
 
 
 <ul>
 <li>
 Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality
 </li>
 <li>
 Debug and troubleshoot complex software issues in a high-availability environment
 </li>
 <li>
 Optimize system performance through rigorous testing and code refinement
 </li>
 <li>
 Collaborate with cross-functional teams to integrate new technologies and frameworks
 </li>
 <li>
 Conduct code reviews to ensure code quality and implementation of best practices
 </li>
 <li>
 Document development processes, code changes, and other critical information accurately
 </li>
 <li>
 Participate in the design and architecture decisions of our internal systems and databases
 </li>
 <li>
 Support junior software engineers and participate in ramping up new joiners
 
 
 </li>
 </ul>
 
 What We Expect from You
 
 
 
 <ul>
 <li>
 Experience with backend or full-stack web development is a MUST, focusing on scalable and robust system design
 </li>
 <li>
 Proven ability in writing high-quality, readable, and scalable code
 </li>
 <li>
 Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues
 </li>
 <li>
 Experience with relational databases and their integration into systems
 </li>
 <li>
 Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions
 </li>
 <li>
 Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 3-5 years of experience in backend or full-stack web development
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members
 </li>
 <li>
 A commitment to continuous professional development and eagerness to learn new technologies
 </li>
 <li>
 A degree in Computer Science, Engineering, or a related field is preferred
 </li>
 <li>
 Experience in mobile development is a plus
 </li>
 <li>
 Experience working on VoIP-related projects is a plus
 </li>
 <li>
 Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 Join a world-class team at Maqsam, where your growth is our priority. Here's what you can expect:
 
 
 <ul>
 <li>
 A Collaborative and Friendly Environment
 </li>
 <li>
 Personal and Professional Growth: Opportunities to learn and become a world-class professional
 </li>
 <li>
 Fair Compensation: We value your contribution
 </li>
 <li>
 Transparency: A culture that thrives on open communication
 </li>
 <li>
 Benefits: First-class health insurance, and more
 </li>
 <li>
 Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business
 
 
 </li>
 </ul>
 Ready to join
 
 Maqsam's
 
 team?
 
 Apply now!
 
</div>

Software Engineer

<div>About Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
Your Opportunity
As a Senior AI Agent Architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with Product, Engineering, and Customer Success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.
Key Responsibilities<ul><li>
Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li><li>
Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li><li>
Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li><li>
Set up and improve AI agent workflows, actions, and interaction logic.</li><li>
Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li><li>
Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li><li>
Review testing results and client feedback, then translate them into clear improvements.</li><li>
Collaborate with Product, Engineering, Customer Success, and other teams to align AI agent behavior with client needs.</li><li>
Document decisions, issues, and recommendations clearly for internal teams and clients.</li><li>
Help define best practices for AI agent design, KB structuring, prompt quality, and evaluation.</li><li>
Support and guide less experienced team members when needed.</li></ul>
Who We&rsquo;re Looking For<ul><li>
Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li><li>
Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li><li>
Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li><li>
Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li><li>
Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li><li>
Strong critical thinking and attention to detail.</li><li>
Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li><li>
Ability to work effectively with cross-functional teams, including Product, Engineering, Customer Success, and client-facing teams.</li><li>
At least 2&ndash;3 years of relevant work experience is preferred.</li><li>
Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li><li>
Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li></ul>
What We Provide you
Join a world-class team at Maqsam, where your growth is our priority. Here&rsquo;s what you can expect:<ul><li>
A collaborative and friendly environment with flexible hours.</li><li>
Many opportunities to learn, grow and become a world-class professional.</li><li>
A fair compensation.</li><li>
A culture that thrives on open communication and transparency.</li><li>
First-class health insurance.</li><li>
Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></ul>
Ready to join Maqsam's team? Apply now!</div>

Senior AI Agent Architect

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
 </li>
 <li>
 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
 </li>
 <li>
 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
 <li>
 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
 <li>
 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
 </li>
 <li>
 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
 </li>
 <li>
 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
 <li>
 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
 <li>
 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 
 
 <ul>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
 <li>
 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
 <li>
 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
 <li>
 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
 <li>
 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
 <li>
 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
 <li>
 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
 <li>
 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations).
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
</div>

Fleet Control Senior Associate

Top life Physiotherapy and Hijjama Center

Vacancy for Receptionist with prior experience for our Medical Center based in the New Cairo - The 5th Settlement.Contact : 01000051461Email : toplife.eg@outlook.comPreference for Candidates meeting following criteria :1) Must be Bilingual - English and Arabic2) Pleasant and Positive Attitude to deal with clients and colleagues.3) Must have clinic front desk work experience.Responsibilities:<ul><li>Greet and welcome patients and visitors in a courteous and professional manner.</li><li>Manage all incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff member.</li><li>Schedule appointments and maintain the clinic's appointment calendar.</li><li>Assist patients with filling out necessary forms and paperwork.</li><li>Maintain cleanliness and organization of the reception area.</li><li>Process payments and handle billing inquiries.</li><li>Familiar with medical center policies and protocols .</li><li>Collaborate with the clinic staff to ensure smooth operations and exceptional patient experience.</li><li>Perform other administrative tasks as needed.</li></ul>Job Type: Full-timeWork Location: In person

Receptionist for Medical Center - New Cairo (5th settlement) Egypt

MYLO

<div>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.
We are looking for a highly experienced and results-driven Head of Collection to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.
Responsibilities 
Soft Collection Management<ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul>
Call Center Operations<ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul>Team Leadership &amp; Performance<ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul>
Reporting &amp; Analytics<ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul>
Compliance &amp; Governance<ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div>

Head Of Collection

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