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call center

<p>We Are Hiring English Speakers</p><p>Net Salary from 18K up to 20K<br/>English Speakers Required<br/>Grads</p><p>فرصة ممتازة بمرتب قوي وبيئة شغل احترافية<br/>الأماكن محدودة فمتضيعش الفرصة!</p><p>ابعت دلوقتي واعرف كل التفاصيل</p><p>01278803056</p><p>Pay: From E&pound;18,000.00 per month</p><p>Work Location: In person</p>

Call center

اورنچ مصر

<div><h4 class="jobSectionHeader"><b>About the job Representative, Call Center - Enterprise</b></h4>
<div><p><b>Purpose of the job</b></p>
<p>
</p><p></p><p>Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.</p>
<p><b>
Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Handle all incoming/outgoing calls of the call center.</li></ul>
<ul><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul>
<ul><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul>
<ul><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul>
<ul><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li></ul>
<ul><li>Communicate with other departments all relevant customer inquiries if applicable.</li></ul>
<ul><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul>
<ul><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
</li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul>
<ul><li>Respect and apply company vision, mission and values.</li></ul>
<ul><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul>
<ul><li>Use available methods and tools to develop own skills.</li></ul>
<ul><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul>
<ul><li>Keep up-to-date with all the services and products provided by Mobinil.</li></ul>
<ul><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>Bachelor's degree from a recognized university</li></ul>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><ul><li>0-2 year of experience in the same function.</li></ul>
<p>
</p><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
High sense of time management.</li><li>
Strong Customer Orientation.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.</li></ul></div></div>

Representative, Call Center - Enterprise

Rehlat Internet and Multimedia

<div><div><div><div><div><h2 class="jobSectionHeader"><b>ABOUT US</b></h2>
<p>Rehlat is a brand that believes in a world without borders. Rehlat was started by creating the simplest, most seamless travel planning and management experience in the Middle East; and we are on a quest to continue removing barriers to travel, here at home and abroad.</p></div></div></div></div></div>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Our Team</b></h2>
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Product</b></h3>
<p>Innovative &amp; problem solving is the life force of our product team. Obsessed with solving traveler&rsquo;s needs, they ensure the right product is developed for best user experience.</p>
</div></div><div><div><h3 class="jobSectionHeader"><b>Development &amp; Design</b></h3>
<p>Be a part of the team that takes pride in creating the next-generation of app, products, systems and services to make travel simple and fun.</p>
</div></div><div><div><h3 class="jobSectionHeader"><b>Marketing</b></h3>
<p>Change is constant. The marketing team thrives in a fast-paced environment, continually looking for new and compelling ways to connect with people and make their travel simple and in the budget.</p>
</div></div><div><div><h3 class="jobSectionHeader"><b>Business &amp; Growth</b></h3>
<p>We are growing, and our highly creative problem-solvers across HR, Finance, &amp; Operations ensure that by building great relationships and cracking the complex.</p></div></div></div></div></div>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Career &amp; Culture</b></h2>
<p></p><p>We build first-class technology enabled travel products that are impeccable &amp; captivating.
<br>
We dream and we build the ideas into products.</p>
<p>Passion fueled with entrepreneurship drives us to grow and strive to do better, bigger,
<br>
and huge is what we believe and grown happens automatically.</p>
<p>We believe in winning and team spirit is what we breathe , Every team member is nurtured and appreciated.</p></div></div></div></div></div><p></p>
<br><div>Call Center Executive-Support(Cairo, Egypt)
<div><p><b>Job Description:</b></p>
<ul><li>Receive inbound calls for International &amp; Domestic Air, Hotel booking inquiries from customers</li>
<li>Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.</li>
<li>Identifying and assessing customers&rsquo; needs to achieve satisfaction.</li>
<li>Make sure that all customers issues are handled.</li>
<li>Provide accurate, valid and complete information by using the right methods/tools.</li>
<li>Follow up (Call and Email) with customers in case of pending/escalated issues.</li>
<li>Communicate clearly and effectively with customers</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li><br>
</ul><p></p><p><b>Skills:</b></p>
<ul><li>Minimum of 6 months to 1-year experience in customer care</li>
<li>Immediate joiners are preferable.</li>
<li>Excellent communication and presentation skills</li>
<li>Excellent English</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li><br>
</ul><p></p><p>Share your updated cv to hr@rehlat.com</p></div></div><p></p>

Call Center Executive - Support

Imploy Egypt

<div>
 <p>
  خدمة عملاء (مبتدئ) &ndash; القاهرة، مصر
 </p>
 <p>
  نبذة عن الوظيفة
 </p>
 <p>
  هل تمتلك مهارات تواصل ممتازة وشغفًا بمساعدة الآخرين؟ انضم إلى فريقنا كموظف خدمة عملاء في القاهرة، مصر. نبحث عن شخص متحمس في بداية مسيرته المهنية لتقديم تجربة استثنائية للعملاء والعمل ضمن بيئة داعمة وديناميكية. هذه فرصة رائعة لاكتساب الخبرة والتطور المهني في مجال خدمة العملاء.
 </p>
 <p>
  المسمى الوظيفي
 </p>
 <p>
  خدمة عملاء (مبتدئ)
 </p>
 <p>
  الموقع
 </p>
 <p>
  القاهرة، مصر
 </p>
 <p>
  نوع العمل
 </p>
 <p>
  دوام كامل
 </p>
 <p>
  الراتب
 </p>
 <p>
  راتب تنافسي بالدولار الأمريكي (USD)
 </p>
 <p>
  المهام والمسؤوليات
 </p>
 <ul>
  <li>
   الرد على استفسارات العملاء عبر الهاتف والبريد الإلكتروني والدردشة المباشرة.
  </li>
  <li>
   تقديم معلومات دقيقة وواضحة حول المنتجات والخدمات.
  </li>
  <li>
   التعامل مع المشكلات والشكاوى وحلها بطريقة احترافية.
  </li>
  <li>
   تسجيل وتوثيق جميع تفاعلات العملاء على نظام إدارة علاقات العملاء (CRM).
  </li>
  <li>
   التعاون مع الفرق الداخلية لضمان حل المشكلات المعقدة بكفاءة.
  </li>
  <li>
   المساهمة في تحسين تجربة العملاء من خلال مشاركة الملاحظات والاقتراحات.
  </li>
 </ul>
 <p>
  المتطلبات
 </p>
 <ul>
  <li>
   مؤهل جامعي أو دبلوم.
  </li>
  <li>
   لا يشترط وجود خبرة سابقة.
  </li>
  <li>
   مهارات تواصل ممتازة باللغة العربية (تحدثًا وكتابةً وقراءةً).
  </li>
  <li>
   معرفة أساسية باللغة الإنجليزية تُعد ميزة إضافية.
  </li>
  <li>
   مهارات جيدة في حل المشكلات والتفكير المنطقي.
  </li>
  <li>
   القدرة على إدارة الوقت والعمل تحت الضغط.
  </li>
  <li>
   إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.
  </li>
  <li>
   شخصية إيجابية، صبورة، وقادرة على التعامل مع مختلف أنواع العملاء.
  </li>
 </ul>
 <p>
  المزايا
 </p>
 <ul>
  <li>
   راتب تنافسي بالدولار الأمريكي.
  </li>
  <li>
   بيئة عمل داعمة ومحفزة.
  </li>
  <li>
   برامج تدريب وتطوير مهني مستمرة.
  </li>
  <li>
   تأمين صحي واجتماعي بعد اجتياز فترة الاختبار.
  </li>
  <li>
   فرص واضحة للترقية والتطور الوظيفي.
  </li>
  <li>
   ساعات عمل منتظمة بدوام كامل.
  </li>
 </ul>
 <p>
  إذا كنت تبحث عن بداية قوية لمسيرتك المهنية في مجال خدمة العملاء، يسعدنا استقبال سيرتك الذاتية والانضمام إلى فريقنا.
 </p>
</div>


Call Center Representative

Alpha CX

<p><b>Job Type:</b> Full-time<br/><b>Location:</b> Remote (Candidates must be based in Egypt)</p><p>Join the Alpha CX Team and Redefine Customer Service Excellence!</p><p>Alpha CX is hiring <b>French-speaking Customer Service Representatives</b> for an international support project. This is a remote position, where you will handle <b>after-sales inquiries and complaints</b>. English is required for internal communications, but fluent French is mandatory for customer interactions.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle <b>inbound and outbound calls</b></li><li>Provide professional assistance for <b>after-sales inquiries and complaints</b></li><li>Maintain high-quality customer communication and response times</li><li>Work closely with internal teams for issue resolution</li><li><b>Note:</b> This role does <b>not</b> involve sales responsibilities</li></ul><p><b>Requirements:</b></p><ul><li>Must be <b>fluent in French</b></li><li>Strong English communication skills</li><li>Previous <b>call center / CSR experience</b> required</li><li>Experience in <b>after-sales inquiries and complaint handling</b></li><li>Ability to work independently in a remote environment</li><li>Comfortable handling multiple customer support channels</li></ul><p><b>Salary:</b> USD 600 &ndash; 700 per month</p><p><b>Working Hours:</b></p><ul><li>French Time: 8:00 AM &ndash; 5:00 PM / 9:00 AM &ndash; 6:00 PM</li><li>Regular shifts</li></ul><p>Apply now and become part of an international customer support team at Alpha CX.</p><p>Pay: E&pound;31,000.00 - E&pound;36,000.00 per month</p><p>Work Location: Remote</p>

Customer Service Representative (French-speaking)

MYLO

<div><p>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.</p><p></p><p>
We are looking for a highly experienced and results-driven <b>Head of Collection</b> to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.</p><p>
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.</p><p></p><p><b>
Responsibilities</b></p><p><b><br>
Soft Collection Management</b></p><ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul><p></p><p><b>
Call Center Operations</b></p><ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul><p></p><p><b>Team Leadership &amp; Performance</b></p><ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul><p></p><p><b>
Reporting &amp; Analytics</b></p><ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul><p></p><p><b>
Compliance &amp; Governance</b></p><ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul><p></p><b><br>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div><p></p>

Head Of Collection

HONOR

<div>
 <p>
  <strong>
   About HONOR
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.honor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service - Project Management Specialist
  </strong>
 </p>
 <p>
  <strong>
   Job location: Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues, including but not limited to technical\ecommerce\logistics\finance\returns escalated from BPO by communicating with/pushing different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Setting, maintaining, and improving the quality management experience (QA).
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 4 years call center experience. It is a plus in having 2 years project management experience or on-site management experience for managing 30 FTEs.
  </li>
  <li>
   Good communication skill and be good at collaborating with other departments and suppliers to improve.
  </li>
  <li>
   Be good at creating PPT and presentations. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Quality management experience.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above.
  </li>
  <li>
   <strong>
    English and French are mandatory.
   </strong>
  </li>
 </ul>
 <p>
  Please send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity &amp; Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com, andrei.tawadrous@honor.com &amp; francehr@honor.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When applying to this offer, HONOR Technologies France S.A.S.U. will process your personal data for recruiting purposes. You have the right to access, rectification or erasure, limitation, objection and to the portability of your personal data. Click here to know more: Politique de donn&eacute;es personnelles de recrutement.
 </p>
</div>


Customer Service - Project Management Specialist

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