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agente back office bilingüe (español e inglés) Jobs in Egypt

banking operations supervisor bpo

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>


Banking Operations supervisor | BPO

eClerx

<div><h1 class="jobSectionHeader"><b>Operations Supervisor
</b></h1><p><b>Location: </b>Cairo, Egypt (on-site) <b>Employment type: </b>Full-time
</p><p></p><h2 class="jobSectionHeader"><b>About the role
</b></h2><p>We're hiring an <b>Operations Supervisor </b>to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
</p><p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><p></p><h2 class="jobSectionHeader"><b>What we offer
</b></h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li><i>(Add transportation, medical insurance, or other benefits as applicable.)</i></li></ul></div>

Associate Process Manager

HONOR

<div>
 <p>
  <strong>
   About HONOR
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.honor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service - Project Management Specialist
  </strong>
 </p>
 <p>
  <strong>
   Job location: Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues, including but not limited to technical\ecommerce\logistics\finance\returns escalated from BPO by communicating with/pushing different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Setting, maintaining, and improving the quality management experience (QA).
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 4 years call center experience. It is a plus in having 2 years project management experience or on-site management experience for managing 30 FTEs.
  </li>
  <li>
   Good communication skill and be good at collaborating with other departments and suppliers to improve.
  </li>
  <li>
   Be good at creating PPT and presentations. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Quality management experience.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above.
  </li>
  <li>
   <strong>
    English and French are mandatory.
   </strong>
  </li>
 </ul>
 <p>
  Please send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity &amp; Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com, andrei.tawadrous@honor.com &amp; francehr@honor.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When applying to this offer, HONOR Technologies France S.A.S.U. will process your personal data for recruiting purposes. You have the right to access, rectification or erasure, limitation, objection and to the portability of your personal data. Click here to know more: Politique de donn&eacute;es personnelles de recrutement.
 </p>
</div>


Customer Service - Project Management Specialist

SamTech Group

<div><div><b>Job Title:</b></div><div><b>
Tele Sales Executive (International BPO &ndash; US &amp; Europe)</b><br>
</div><div><b>
Job Overview:</b></div><div>
We are looking for a <b>highly fluent English-speaking Tele Sales Executive</b> to make outbound calls to customers in the <b>United States and English-speaking European countries</b>. The role requires <b>clear communication, confidence, and the ability to introduce the company and generate interest.</b><br>
</div><div><b>
Key Responsibilities:</b></div><ul><li>
Make <b>outbound sales calls</b> to potential clients in the US and Europe.</li><li><b>
Introduce yourself and the company professionally</b> within the first 20&ndash;30 seconds.</li><li>
Present the <b>service value clearly and quickly</b>.</li><li>
Identify customer interest and qualify leads.</li><li>
Handle objections confidently.</li><li>
Schedule meetings and follow-ups.</li>
Maintain accurate call notes in the CRM system.<br>
<li>
</li></ul><div><b>
Requirements:</b></div><ul><li><b>
Excellent English proficiency (near-native level)</b>.</li><li>
Clear <b>or neutral international accent</b>.</li><li>
Experience in <b>BPO / Tele Sales / Cold Calling</b> preferred.</li><li>
Ability to <b>handle calls efficiently within 2 minutes</b>.</li><li>
Strong persuasion and listening skills.</li><li>
Comfortable calling <b>international clients</b>.</li><li>
Basic knowledge of <b>CRM systems and sales scripts</b>.<br>
</li></ul><div><b>
Minimum Educational Qualification:</b> Bachelor&rsquo;s degree in Marketing Business Administration or any relevant field.<br>
<br>
<b>Minimum Experience: </b>1-2-year(s)in tel sales.</div></div>

Tele Sales Executive

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br><br>
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br><br>
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
<br><br>
As Director of Operations, You Will…
<br><br>
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
<br><br>
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>


Director of Operations

Arab Financial Services

<div>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Develop and customize solutions within the ACI Card &amp; Merchant Management (CMM) platform
  </li>
  <li>
   Support merchant onboarding, terminal management, settlement, reconciliation, and fee management processes
  </li>
  <li>
   Integrate payment platforms with switches, core banking systems, middleware, payment gateways, and POS management systems
  </li>
  <li>
   Develop APIs, interfaces, and backend solutions to support acquiring operations
  </li>
  <li>
   Troubleshoot and optimize payment system performance and database operations
  </li>
  <li>
   Support production environments and critical payment services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What We're Looking For:
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in payment systems development and support
  </li>
  <li>
   - Minimum 2 years of hands-on experience with ACI CMM
  </li>
  <li>
   - Strong understanding of merchant acquiring, payment processing, settlement, and reconciliation
  </li>
  <li>
   - Banking, fintech, acquiring, or payment processing experience is highly preferred
  </li>
 </ul>
</div>


CMM Engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
Budget</b></p><p>
1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial &amp; BB District Head to ensure smooth business transfer and proper hand over process</p><p>
2. Attract new Business banking companies to maximize Bank&rsquo;s liabilities, assets, and trade finance as well as cross selling CIB&rsquo;s affiliates</p><p>
3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs</p><p><b>
Service Quality</b></p><p>
4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service &amp; ensure customer satisfaction</p><p>
5. Handle customers&rsquo; complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT</p><p>
6. Responsible for the continuous update of the Business Banking customer data &amp; KYC to develop &amp; improve the database with the support of the Commercial &amp; BB Service Representative</p><p><b>
Reports / Analysis</b></p><p>
7. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed</p><p>
8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers&rsquo; lists</p><p><b>
Policies, Processes and Procedures</b></p><p>
9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><p><b>
Day-to-day management</b></p><p>
10. Follow the day-to-day operations related to own jobs in the Commercial &amp; BB Distribution department to ensure continuity of work</p><p><b>
Compliance</b></p><p>
11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p><p>
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder</p><p>
&sect; Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager</p><p>
&sect; Good command of English and Arabic languages</p><p>
&sect; Must be capable of using basic computer software such as Office, Internet and email</p><p>
&sect; Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.</p><p><b>
Skills</b></p><p>
&sect; Selling skills</p><p>
&sect; Customer centric</p><p>
&sect; Quantitative and qualitative analytical skills</p><p>
Excellent Communication and negotiation skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-NADI EL SEID BRANCH</div><div>
Work Locations: NADI EL SEID BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

BUSINESS BANKING RELATIONSHIP MANAGER (PAYROLL)

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