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call center agent (digital services) Jobs in Lahore

call center agent (digital services)

call center assistant

DS Marketing Agency

Job Type: Full-Time Industry: BPO / Customer Support / Sales/ Lead Generation/Marketing Location: Onsite ,Lahore Gulberg 3Job OverviewWe are hiring motivated and energetic Call Center Agents for our growing US-based campaigns. Fresh graduates and entry-level candidates are encouraged to apply. This role involves customer communication, lead generation, appointment setting, and sales support for international clients.Key Responsibilities<ul><li>Handle outbound &amp; inbound calls professionally</li><li>Communicate with US-based customers</li><li>Generate leads and set appointments</li><li>Provide basic product/service information</li><li>Maintain call records and CRM updates</li><li>Meet daily/weekly performance targets</li><li>Follow scripts and compliance guidelines</li><li>Maintain high customer satisfaction</li></ul>Required Skills &amp; Qualifications<ul><li>Freshers / Entry-level candidates can apply</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Confident &amp; positive attitude</li><li>Willingness to learn sales &amp; customer support</li><li>Punctual and target-oriented</li><li>Team player with good work ethics</li></ul>Preferred (Not Mandatory)<ul><li>Call center or sales experience</li><li>US campaign exposure</li><li>CRM knowledge</li><li>Lead generation or appointment setting experience</li></ul>What We Offer<ul><li>Training for freshers</li><li>Growth opportunities</li><li>Friendly work environment</li><li>Performance-based incentives</li><li>International exposure</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Collab BPO

Position: Call Center Executive (Night Shift) Shift Timings: 11:00 PM &ndash; 8:00 AMAre you confident, energetic, and driven by results? Join our fast-paced sales environment where your communication skills and performance directly shape your success. We are seeking motivated individuals who can engage customers effectively, close deals with confidence, and thrive in a target-oriented role.Key Responsibilities:<ul><li>Conduct outbound sales calls to prospective customers</li><li>Present services clearly, confidently, and persuasively</li><li>Build instant rapport and professionally handle objections</li><li>Achieve and exceed daily and monthly performance targets</li><li>Maintain high call quality and adhere to company standards</li></ul>Requirements:<ul><li>Strong English communication and interpersonal skills</li><li>High confidence, enthusiasm, and a goal-driven mindset</li><li>Ability to work night shifts (11:00 PM &ndash; 8:00 AM)</li><li>Prior sales or call center experience is an advantage, but not mandatory</li></ul>Compensation:Performance-based earnings structure with attractive income potential for top performersJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Executives (Night Shift)

PakWheels

<div>As a Quality Assurance Executive at PakWheels.com, you&rsquo;ll play a crucial role in upholding our high standards of customer service by ensuring every call reflects our commitment to excellence. You will collaborate closely with the Customer Support team, using your keen attention to detail to identify areas for improvement and drive continuous enhancement of customer interactions. This role requires strong analytical skills, a passion for quality, and a proactive approach to coaching and development within a dynamic, fast-paced environment.
Responsibilities:
<ul><li>Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.</li>
<li>Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.</li>
<li>Develop and maintain call center quality standards, guidelines, and audit processes.</li>
<li>Conduct regular performance audits to identify trends and areas for development within the support team.</li>
<li>Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores to drive continuous improvement.</li>
<li>Design and deliver targeted training and coaching sessions to help agents enhance their skills and performance.</li>
<li>Collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery.</li>
</ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in a relevant field.</li>
<li>Proven experience in a call center quality assurance role is preferred.</li>
<li>Certification in customer service or quality assurance is a plus.</li>
<li>Strong listening skills with the ability to attentively analyze and evaluate recorded calls.</li>
<li>Effective communication and coaching skills for providing actionable feedback to agents.</li>
<li>Solid understanding of customer service best practices, particularly within a call center environment.</li>
</ul>
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</div>

Quality Assurance Executive (Call Center)

Al Hudhud Documents Clearing Services

Job Title: English Calling AgentLocation: Park View CityJob Type: Full-timeSalary: PKR 40,000 - PKR 50,000 per monthShift: Day Shift (10:00 AM &ndash; 07:00 PM)About the Role: We are looking for an energetic and experienced English Calling Agent to join our team. The ideal candidate must have excellent command over the English language and 1 to 2 years of proven experience in a similar role. You will be responsible for communicating with international clients, handling queries, and meeting daily targets.Key Responsibilities:<ul><li>Make outbound calls/Receive inbound calls in a professional manner.</li><li>Communicate effectively with clients in fluent English.</li><li>Maintain a positive attitude and build relationships with customers.</li><li>Keep accurate records of conversations and sales/leads.</li><li>Meet daily and monthly performance goals.</li></ul>Requirements:<ul><li>Experience: Minimum 1 to 2 years of experience in an International Call Center or similar role.</li><li>Language: Fluent in spoken English (Neutral or American/British accent preferred).</li><li>Education: Minimum Intermediate/A-Levels or Bachelor&rsquo;s.</li><li>Skills: Strong communication, active listening, and negotiation skills.</li><li>Must be punctual and reliable.</li></ul>What We Offer:<ul><li>Competitive Salary (40k - 50k based on expertise).</li><li>Fixed Day Shift (10:00 AM to 07:00 PM).</li><li>Professional working environment.</li><li>Growth opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Experienced English Call Center Agent (Day Shift)

ebs ameri

We are seeking real experts in Tele Sales with prior experience of working in call centers to grow our business in Medical Billing &amp; other Services in US Healthcare.Requirements:Minimum 12 years of education; candidates with O/A Level educational background are preferred.Experienced in cold calling (6 to 12 months)Fresh candidates with really good communication are encourage to applyStrong in consultative selling, negotiation, and closing techniques.Capable of handling objections.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent/Sales representatives (Night Shift)

Brandix Soft

Brandix Soft (Pvt.) Ltd. is a leading digital marketing agency, having multiple years experience in providing quality SEO, DIgital Marketing, Development, GMB, Google Ads Management &amp; other IT Services in UK, US &amp; Canadian Region. We are looking for Executive Assistant (Female) to join our team to provide administrative assistance and customer support to one of our UK client with business related to Plumbing, cleaning services.Responsibilities<ul><li>Serve as a primary point of contact for customers, resolving issues &amp; queries in a timely and professional manner</li><li>Provide top-notch inbound and outbound customer support via calls.</li><li>Resolve customer queries and concerns in a timely and professional manner.</li><li>Update data on CRM regularly.</li><li>Keep clients informed about work progress and resolved customer queries.</li><li>Maintain a high level of customer satisfaction and quality service.</li><li>Adhere to client instructions and ensure timely reporting.</li><li>Directly report to the client, ensuring seamless communication and alignment with their objectives</li><li>Utilize CRM software to manage customer interactions, track data, and analyze performance metrics</li><li>Accurately and efficiently enter data into CRM on a regular basis to ensure data integrity and inform business decisions</li></ul>Requirements<ul><li>Must be fluent in english language with strong UK Accent grip</li><li>Should be a Female candidate</li><li>Should be able to work onsite from 2pm-11pm (Mon-Fri)</li><li>A-Levels /Equivalent minimum</li><li>Must be familiar with MS Office</li><li>1+ year of experience in customer support or related field.</li><li>1 year experience working with CRM software is a plus.</li><li>1 year experience as Virtual Assistant is a plus.</li><li>1 year experience in call center industry for any international project.</li><li>Strong multitasking, time management &amp; negotiation skills.</li><li>Strong communication and presentation skills.</li></ul>Office Timings: Shift Timings (As per UK): 02:00 PM - 11:00 PM (Mon-Fri) (PKT)WhatsApp No: 0325 5599973 Email Address: hrsales@brandixsoft.comLocation: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg, LahoreJob Type: Full-timeApplication Question(s):<ul><li>Do you agree that you've got good english communication skills with strong UK accent grip, confident enough to deal with clients from UK over call?</li><li>Do you've atleast 1 year experience in international inbound or outbound calling experience, preferably in UK or US market?</li><li>Do you've at least 1 year experience working as a virtual assistant to any international client?</li><li>Do you agree that, this is an on-site job, which requires full-time availability at our office located in Gulberg III, Lahore, with shift timings as follows: from 2pm-11pm?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Executive Assistant (Female)

bin shafi digital

Location: Block K Gulberg 2, Lahore, Punjab Department: Search Engine Optimization (SEO) Employment Type: (Full-Time)Experience: (0 to 6 month)Night shift: (7:00 PM to 4:00 AM)Job Description: We are looking for a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a passion for problem-solving, and the ability to provide exceptional service to our clients.- As a Call Center Agent you will be calling our USA-based candidates.<ul><li>Education:</li></ul>Bachelor's (Preferred)<ul><li>Language:</li></ul>English (Preferred)Job Types: Full-time, FresherWork Location: In person

Sales Agent (Night Shift)

Explore 236+ Call center assistant in Lahore this January. Find roles across top companies and apply now to boost your career.