customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

call center representative Jobs in Lahore

call center representative

customer support representative Jobs in Lahore

customer support representative

call center agents

call center assistant

Shabil Consultants

Location: Wapda Town, LahoreShift: Night Shift (08:00 PM &ndash; 04:00 AM)Salary: Rs 35,000 (Base) + Rs 3,000 Commission per saleJob Overview Seeking energetic and professional Female Call Center Agents to join our growing team in Wapda Town. This is a dedicated night shift role focused on international campaigns. If you have excellent communication skills and a passion for sales, we want to hear from you.Key Responsibilities<ul><li>Conduct Inbound calls to international clients (UK/USA markets).</li><li>Present and promote company services effectively to potential customers.</li><li>Maintain a high level of professionalism and customer service at all times.</li><li>Meet daily and weekly sales targets to maximize commission earnings.</li><li>Accurately record customer information and call outcomes in the system.</li></ul>Requirements &amp; Skills<ul><li>Education: Minimum Intermediate/A-Levels (Bachelors preferred).</li><li>Experience: Prior experience in a call center or sales role is a plus, but fresh candidates with great English are encouraged to apply.</li><li>Communication: Fluent or near-fluent English speaking skills with a neutral accent.</li><li>Shift Availability: Must be able to commit to the 8 PM &ndash; 4 AM schedule.</li></ul>Benefits &amp; Compensation<ul><li>Fixed Basic Salary: Rs 35,000 per month.</li><li>Sales Commission: Rs 3,000 per successful sale (Uncapped potential).</li><li>Growth: Rapid career progression within a leading digital marketing agency.</li><li>Environment: Professional, safe, and supportive office culture.</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Female Call Center Agent (Night Shift)

Nopex Services

Call Center Trainee (Night Shift)Location:Amina Tower, Peco Road, LahoreJob Type:Full-Time (Trainee &rarr; Permanent)Job Overview:We are looking for enthusiastic and motivated individuals to join our team as Call Center Trainees. This is an excellent opportunity for candidates with 0&ndash;6 months of experience who have strong English communication skills and are eager to build a career in the call center industry.Key Responsibilities:<ul><li>Handle outbound/inbound calls professionally</li><li>Communicate effectively with clients in English</li><li>Provide accurate information and maintain call records</li><li>Follow company scripts and guidelines</li><li>Meet daily/weekly performance targets</li><li>Maintain a positive and professional attitude</li></ul>Requirements:<ul><li>0&ndash;6 months of experience (Fresh candidates are encouraged to apply)</li><li>Good English speaking and communication skills</li><li>Basic computer knowledge</li><li>Willingness to work in night shift (6:00 PM &ndash; 3:00 AM)</li><li>Strong interpersonal and listening skills</li></ul>Training &amp; Career Growth:<ul><li>2 weeks paid training will be provided</li><li>Upon successful completion, candidates will be offered a permanent position</li><li>Performance-based increments during 3-month probation period</li><li>Uncapped Commission Structure</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Supportive work environment</li><li>Skill development and training</li><li>Performance-based rewards</li></ul>Working Hours:6:00 PM &ndash; 3:00 AM (Night Shift)Job Types: Full-time, Internship, FresherPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Trainee (Night Shift)

Job description:We are offering great job opportunities for students. Both boys and girls can apply!Available Options:Night ShiftsPart-time &amp; Full-timeUrdu Call Center SeatsJobs available for Inter to Graduation studentsSalary &amp; Benefits:Salary: Rs 45,000 &ndash; Rs 75,000 per monthCommission (separate)Saturday &amp; Sunday OffComfortable working environmentSend me your cv on WhatsApp 0339-0450-420Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Call Center Job in Lahore (English)

Collab BPO

Timings: 11 PM to 8 AMReady to Own the Night?If you&rsquo;re confident on the phone, love winning, and want to earn based on your skill, we want you. Join a fast-moving team where every call is a chance to succeed. No fluff - just results, growth, and opportunities to shine.Your Mission:<ul><li>Connect with potential customers and make an impact</li><li>Present products/services like a pro</li><li>Hit your targets and celebrate your wins</li><li>Keep accurate records in the CRM</li><li>Be part of a high-energy, results-driven team</li></ul>Who We&rsquo;re Looking For:<ul><li>Go-getters with excellent communication skills</li><li>People who thrive under targets</li><li>Previous sales or call center experience is a plus</li><li>Night owls who can work 11 PM &ndash; 8 AM</li></ul>What&rsquo;s In It For You:<ul><li>Unlimited earning potential</li><li>Career growth for top performers</li><li>On-the-job training and mentorship</li><li>Fun, competitive, and supportive work culture</li></ul>How to Join:Drop your resume here - if you&rsquo;re ready to own the night, we want you!Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Grow With Us: Call Center Jobs (Night Shift)

RAVISN PVT LTD

Ravisn LTD is hiring a motivated Call Center Agent to support our international logistics and freight forwarding business by identifying and engaging potential customers worldwide.Key Responsibilities<ul><li>Identify and research potential clients including importers, exporters, e-commerce sellers, and small businesses</li><li>Build lead lists using Facebook, LinkedIn, Google Maps, and online directories</li><li>Contact prospects through cold calls, follow-up calls, emails, WhatsApp, and LinkedIn messages</li><li>Understand customer shipment requirements (origin, destination, cargo size, timeline, and budget)</li><li>Qualify leads and schedule meetings for the Sales Manager or Management Team</li><li>Collect and record basic shipment information from clients</li><li>Maintain and update lead data in Google Sheets or CRM systems</li><li>Track lead status and submit weekly performance reports</li><li>Follow up with interested prospects until closure or disqualification</li><li>Coordinate with operations and quotation teams for pricing and execution</li></ul>Who Can Apply<ul><li>Fresh graduates with strong communication skills are encouraged to apply</li><li>0&ndash;5 years of experience in sales, telesales, customer support, logistics, or B2B sales is a plus</li><li>Good spoken and written English skills</li></ul>Required Skills<ul><li>Strong English communication skills</li><li>Confidence in phone calls, WhatsApp, and online messaging</li><li>Basic sales techniques and objection-handling skills</li><li>Organized, disciplined, and able to follow scripts and SOPs</li></ul>Job Details<ul><li>Location: Lahore (Onsite)</li><li>Working Days: Monday to Saturday</li><li>Working Hours: 12:00 PM &ndash; 8:00 PM</li></ul>How to ApplyInterested candidates may apply by sending their resume or portfolio to hr.ravisnltd@gmail.com. You may also share your resume via WhatsApp at 0331-0007942.Job Type: Full-timePay: Rs20,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What are your salary expectations?</li><li>Are you living in lahore?</li></ul>Work Location: In person

Call center Agents

Orlando Injury Clinic

CALL CENTER MANAGER:Healthcare/DME/E-commerce] company delivering high-quality service to our clients. We utilize a remote workforce to handle inbound/outbound calls, lead qualification, and customer support. We are looking for a dedicated Remote Call Center Manager to own the performance, quality, and training of our remote assistant team.Position Summary: As the Remote Call Center Manager, you will be responsible for overseeing the daily operations of our remote staff, ensuring they meet performance standards, optimizing productivity, and driving key metrics. You will actively monitor call recordings, score agents on quality, provide direct coaching, and manage compliance. This is not a &quot;hands-off&quot; role; we need a leader who gets &quot;in the trenches&quot; to ensure excellence.Key Responsibilities:<ul><li>Call Quality Assurance: Listen to recorded calls regularly, scoring them on script adherence, professionalism, note-taking accuracy, and compliance.</li><li>Agent Coaching &amp; Training: Conduct regular 1-on-1 coaching sessions, role-playing, and provide actionable feedback based on QA reviews.</li><li>Performance Metrics Tracking: Monitor daily/weekly KPIs, including calls made, contact rates, average handle time (AHT), and conversion rates using tools like GoHighLevel, Monday.com, or HubSpot.</li><li>Remote Team Management: Onboard new assistants, create schedules, ensure attendance, and maintain a productive, engaging, and professional remote team culture.</li><li>Performance Management: Implement performance improvement plans (PIPs), handle disciplinary actions, and make hiring/firing recommendations.</li><li>Reporting: Prepare daily/weekly reports for leadership regarding team productivity and quality scores.</li><li>Oversee Team Members&rsquo; performance metrics with Departmental Directors to ensure program(s) productivity, quality, and customer satisfaction/client performance objectives are met and performed in an efficient manner.</li></ul>REQUIREMENTS AND TECHNICAL COMPETENCIES:<ul><li>Minimum 3 years experience in Call Center Operations Management role</li><li>Bachelor&rsquo;s Degree or higher preferred and/or relevant work experience equivalency</li><li>High School diploma required, college experience preferred.</li><li>In-depth and hands-on experience developing and managing customer-facing call center operations</li><li>Proven ability to drive both employee performance and retention</li><li>Proven ability to gather and analyze qualitative and quantitative feedback and KPI data to assess program success</li><li>Develop Team Members relations, negotiate, and hold Team Members accountable to KPI&rsquo;s to improve customer and client experience</li><li>Project management &ndash; Ability to manage teams to achieve organizational objectives</li><li>Influencing and negotiation skills &ndash; Collaborate with cross-functional teams to influence program development, design, and execution based on program metrics and analysis</li><li>Ability to analyze processes and develop valid solutions to resolve issues at hand</li><li>Ability to address concerns in a consistent and fair manner across multiple programs</li><li>Ability to maintain the highest level of confidentiality</li><li>Excellent judgment, reasoning, and problem-solving skills</li><li>Strong PC skills including MS Office (Word, Excel, Outlook) and web-based and Windows-based software and databases.</li><li>Ability to influence outcomes and juggle multiple priorities in a fast-paced environment</li><li>Experience in team management and talent development</li><li>Excellent judgment and conflict resolution skills</li><li>Ability to make independent decisions in a changing environment and anticipate future needs</li><li>Energetic, flexible, collaborative, and proactive</li><li>Exceptional written, oral, and interpersonal skills</li><li>Communicate client and company goals and metrics with Team Members to deliver a high level of customer service.</li><li>Assist and participate in regular performance reviews and one‐on‐one meetings with Team Members to evaluate performance against KPI&rsquo;s.</li><li>Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.</li><li>Review operational reports daily.</li><li>Develop and implement action plans to address deficiencies.</li><li>Provide regular feedback to Departmental Directors, Departmental Vice Presidents, and other members of the executive team regarding current operational performance.</li><li>Ensure that all activities and initiatives meant to drive operational effectiveness are administered in a cost‐effective manner.</li><li>Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.</li><li>Maintain professional and technical knowledge by tracking emerging trends in call center operations management; reviewing professional publications; establishing personal networks and benchmarking state‐of‐the‐art practices.</li><li>Ensure staff provides superior customer service to both internal and external customers.</li><li>Responsible for the resolution of complex customer issues; resolves all escalations in a timely manner; uses independent judgment to determine appropriate ways to recover service failures.</li><li>Answer and route calls, take messages, provide information, and direct calls to appropriate staff as necessary.</li><li>Responsible for managing call volumes and ensuring that the queues are appropriately staffed and that call routes are maximized for efficiency.</li><li>Assist in managing hours and scheduling for the Call Center team to ensure all shifts are covered; Call Center has a 8:00 a.m. to 10:30 p.m. Monday through Friday schedule.</li><li>Understand strategic goals. Ensure that the team meets those sales, support, and cross-selling goals by developing programs for the Call Center team, monitoring results, making recommendations to management, and taking action as necessary.</li><li>Monitor key performance indicators for each colleague and implement tangible plans to improve results.</li><li>Assist in developing and maintaining departmental procedures as necessary to enhance staff training.</li><li>With assistance from management, evaluate staff performance; provide coaching and oversees training and education of the staff; directly responsible for the development of staff, ensuring skill-sets evolve to accommodate the advancing needs and the demands of the business.</li><li>Work closely with the management to ensure and evaluate and serve customers&rsquo; total needs (existing and potential customers).</li><li>Train, coach, and hold staff accountable for all facets of product and service knowledge and delivery.</li><li>exceeding cross-sale and referral expectations.</li><li>Build and foster a healthy working environment based on teamwork.</li><li>Provide consistent, weekly coaching to the team.</li><li>Leverage telephone system and skill tracking documents to provide feedback to foster continuous improvement and enhance customer satisfaction.</li><li>Perform other duties as required.</li></ul>Required Qualifications:<ul><li>Experience: Minimum 2-3+ years of experience managing an outbound/inbound call center, sales floor, or BPO environment as a supervisor or manager.</li><li>Remote Management: Proven experience managing virtual/remote teams successfully.</li><li>QA Technical Proficiency: Must have experience personally listening to recorded calls, scoring agents, and delivering written feedback.</li><li>CRM Proficiency: Experience with CRM/Dialer platforms (e.g., GoHighLevel, Salesforce, Talkdesk, Zendesk).</li><li>Communication: Exceptional verbal and written English communication skills.</li><li>Skills: Strong data analysis, leadership, and conflict resolution skills.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Have you worked in a call center for English Speaking Countries in Europe, or in the United States? If so which countries?</li><li>How many years experience do you have as a Call Center Manger? </li><li>Are you able to work remotely without direct oversight? </li><li>How many staff members in the call center were you overseeing?</li><li>Have you worked in a call center handling Medical/Health care calls?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center Manager: 5 years (Preferred)</li></ul>Language:<ul><li>ENGLISH FLUENTLY (Required)</li><li>SPANISH (Preferred)</li></ul>Work Location: In person

CALL CENTER MANAGER / REMOTE

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Explore 220+ Call center assistant in Lahore this April. Find roles across top companies and apply now to boost your career.