customer service representative Jobs in Lahore Pakistan

customer service representative

call center agent (digital services) Jobs in Lahore Pakistan

call center agent (digital services)

customer support executive Jobs in Lahore Pakistan

customer support executive

customer support representative Jobs in Lahore Pakistan

customer support representative

customer support specialist Jobs in Lahore Pakistan

customer support specialist

call center assistant

Work Pvt.ltd

Call Center Executive (Freshers / Entry-Level) &ndash; U.S. Telesales (Night Shift)Job Type: Full-Time (On-site) Location: DHA Phase 6, Lahore Shift: 06:00 PM &ndash; 03:00 AM (Monday to Friday) Weekly Off: Saturday &amp; SundaySalary &amp; Incentives<ul><li>Basic Salary: PKR 35,000 &ndash; 45,000</li><li>Performance-based incentives</li><li>Stable monthly income with growth opportunities</li></ul>About the JobWe are looking for fresh and motivated Call Center Executives to join our U.S. telesales team. This role is suitable for freshers, entry-level candidates, and recent graduates who want to start a professional career in a structured call center environment.No previous call center experience is required. Paid training and ongoing support are provided to help you succeed.You will work on U.S.-based telesales campaigns, including Truck Dispatch-related services, and focus on contacting potential customers and generating quality leads.Key Responsibilities<ul><li>Make outbound calls to U.S.-based customers</li><li>Explain services clearly and professionally in English</li><li>Build basic rapport and handle simple customer queries</li><li>Generate and qualify leads for senior sales teams</li><li>Maintain accurate CRM records and follow-ups</li><li>Achieve daily, weekly, and monthly targets</li></ul>Who Can Apply<ul><li>Freshers, students, and recent graduates</li><li>Candidates with basic to good English communication skills</li><li>Confident, motivated, and goal-oriented individuals</li><li>Willing to work night shift (U.S. time zone)</li><li>Available for on-site work in DHA Phase 6, Lahore</li></ul>What We Offer<ul><li>Fixed monthly salary with incentives</li><li>Paid training and skill development</li><li>Fixed weekends off (Saturday &amp; Sunday)</li><li>Professional, supportive, and clean work environment</li><li>Clear career growth to Senior Agent and leadership roles</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Executive (Freshers / Entry-Level) – U.S. Telesales (Night Shift)

Madni Paper Mart

We are urgently hiring Call Center Representatives to handle customer inquiries and provide professional support. This role is suitable for freshers as well, with full training provided.Responsibilities<ul><li>Manage inbound and outbound customer calls professionally.</li></ul><ul><li>Provide accurate information about products or services.</li></ul><ul><li>Maintain call logs and update customer information.</li></ul><ul><li>Resolve basic queries or escalate to the relevant department.</li></ul><ul><li>Follow company scripts and communication guidelines.</li></ul><ul><li>Maintain a polite, friendly, and professional tone during all calls.</li></ul>Job Type: Part-timePay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

Agents Required for call center jobs

Abacus Outsourcing

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Collect N Donate

We are seeking a motivated and results-driven Inbound and Outbound Call Center Executive to join our growing UK call center operations. This role is ideal for professionals with strong communication skills and experience in UK customer service, telemarketing, lead generation, and sales support.As a Call Center Executive, you will handle inbound customer calls and make outbound calls to UK clients, providing exceptional service while achieving performance targets.Key Responsibilities<ul><li>Manage inbound calls from UK customers, addressing inquiries, complaints, and service requests</li><li>Conduct outbound calls to UK leads and existing customers for sales, follow-ups, and customer retention</li><li>Deliver high-quality UK customer support and call handling services</li><li>Maintain accurate records in CRM systems</li><li>Meet and exceed call center KPIs, including conversion rates and customer satisfaction</li><li>Follow UK compliance and call center quality standards</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in an Inbound and Outbound Call Center (UK process preferred)</li><li>Excellent verbal communication and active listening skills</li><li>Familiarity with UK accents, time zones, and customer expectations</li><li>Experience with telemarketing, cold calling, and customer service</li><li>Ability to work in a fast-paced UK call center environment</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in UK call center operations</li><li>Supportive team and professional training</li><li>Stable long-term employment in a high-demand call center job in the UK market</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per month

Inbound and Outbound Call Center Executive – UK Customer Support & Sales

We are hiring motivated Call Center Agents to join our growing team. This role involves handling inbound and outbound calls, assisting customers, and closing leads professionally.If you have good communication skills and a positive attitude, we&rsquo;d love to hear from you &mdash; freshers are welcome!Responsibilities:<ul><li>Handle inbound &amp; outbound customer calls</li><li>Provide accurate information about products/services</li><li>Follow call scripts and company guidelines</li><li>Maintain call records and customer data</li><li>Achieve daily/weekly call &amp; performance targets</li><li>Deliver excellent customer service</li></ul>Requirements:<ul><li>Good English communication skills (verbal)</li><li>Confident and polite phone manner</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience is a plus, but not required</li></ul>Job Details:<ul><li>Job Type: Full-time</li><li>Shift: 2pm till 11pm</li><li>Location: On-site</li></ul><ul><li>Experience: Freshers &amp; Experienced both can apply</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Customer Support Executive (Inbound & Outbound)

Domino's

Position: Senior Officer - IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 3&ndash;4 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relevant: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sr. Officer - IT Support

Mirrolex

We are hiring Call Center Outbound Sales Associates (Experienced Only) for our office in Eden City, DHA Phase 8, Lahore. The role involves making outbound sales calls to international clients, pitching services or products, and closing sales. Candidates must have at least 2 years of outbound sales or call center experience, strong English communication skills, confidence, and a positive attitude. We offer a competitive salary, high commissions, and excellent growth opportunities in a supportive and professional work environment.Shift Timing: Night Shift (7:00 PM to 4:00 AM) Location: Eden City, DHA Phase 8, LahoreImportant: Please apply only if you live nearby DHA Phase 8, Lahore and can commute easily on a daily basis. Applications from distant locations will not be considered.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Our office is located in Eden City, DHA Phase 8, Lahore. Applications will not be considered unless you can easily commute to this location on a daily basis. Can you confirm that you can come to DHA Phase 8 daily without any issue?</li></ul>Experience:<ul><li>Call Center Representative: 2 years (Required)</li></ul>Work Location: In person

Call Center Outbound Sales Representative DHA Phase 8 Lahore

Explore 274+ Call center assistant in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.