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customer service representative Jobs in Lahore

customer service representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

branch manager

call center director

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Scaleup Connect

Call Center Manager<ul><li>Location: Lahore, Punjab, Pakistan</li><li>Job Type: Full-time</li><li>Work Mode: On-site</li><li>Schedule: Monday to Saturday, 9:30 AM &ndash; 6:00 PM</li><li>Gender Preference: Male</li></ul>About the RoleScaleup Connect is hiring a Call Center Manager on behalf of its client. We are looking for an experienced operations leader responsible for overall call center performance, including team management, service quality, KPI achievement, customer satisfaction improvement, and cost control &mdash; ensuring efficient and stable day-to-day operations.Key Responsibilities<ul><li>Oversee daily call center operations and ensure SLA compliance</li><li>Define and monitor KPIs such as call answer rate, response time, and customer satisfaction</li><li>Manage and train agents and team leaders to continuously improve performance</li><li>Optimize call handling processes to enhance efficiency and customer experience</li><li>Handle escalated customer complaints and critical issues</li><li>Coordinate with sales, technical, and other departments</li><li>Control operational costs and improve resource utilization</li><li>Prepare regular reports and improvement plans</li></ul>Requirements<ul><li>Diploma or above &mdash; Bachelor's degree preferred</li><li>At least 4 years of call center experience, with 2+ years in a managerial role</li><li>Familiar with call center KPIs and SLAs</li><li>Strong leadership and communication skills</li><li>Ability to work under pressure and solve problems effectively</li><li>Proficient in MS Office and call center systems</li><li>Good command of English (working proficiency required)</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, after-sales, or technical support call centers</li><li>Experience managing multilingual teams (English + Urdu) is a plus</li><li>Familiarity with CRM systems such as Salesforce</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Job Title: Call Center Executive Company: Union DevelopersJob Type: Full-Time Location: LahoreJob Description: Union Developers is seeking a motivated and customer-focused Call Center Executive to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing accurate information about our real estate projects and services.Key Responsibilities:<ul><li>Manage inbound and outbound customer calls in a professional manner</li><li>Provide detailed information about company projects, services, and offers</li><li>Maintain a high level of customer satisfaction through excellent communication</li><li>Record customer interactions and update CRM systems accurately</li><li>Follow up with potential clients and leads</li><li>Handle complaints and provide appropriate solutions</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree preferred</li><li>Proven experience in a call center or customer service role is a plus</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>Fluent in English and Urdu</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional work environment</li><li>Career growth opportunities</li></ul>Work Location: In person

Call center Executive

100 Localz Pvt Ltd

Job Description: We are hiring Call Center Executives who are energetic, fluent in communication, and driven to meet performance targets. The role involves handling outbound/inbound calls, generating leads, and converting prospects into customers.Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Handle inbound inquiries professionally</li><li>Provide detailed information about company services</li><li>Achieve daily and monthly call targets</li><li>Maintain accurate call records</li><li>Follow up with leads and ensure customer satisfaction</li></ul>Requirements:<ul><li>Strong verbal communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience preferred but not mandatory</li><li>Night shift availability (if required)</li></ul>Salary &amp; Benefits:<ul><li>Market competitive salary</li><li>Commission &amp; performance incentives</li><li>Training and career growth opportunities</li><li>Professional work environment</li></ul>Candidates who are confident, disciplined, and goal-oriented are encouraged to apply.Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Centre Executive

ABN Overseas Education

Job Description:We are looking for an enthusiastic and result-driven Call Center Executive to join our student counselling team. The candidate will be responsible for making outbound calls, guiding students about educational programs, and assisting them through the admissions process. Ideal for someone passionate about education and student success.Key Responsibilities:<ul><li>Make outbound calls to prospective students and respond to inbound queries.</li><li>Provide accurate information about courses, admission requirements, scholarships, and career prospects.</li><li>Proven experience in managing international campaigns, handling outbound/inbound calls with students from countries such as the UK, USA, Canada, and Australia.</li><li>Counsel students to help them make informed educational choices.</li><li>Follow up with students via calls, emails, or messages to encourage enrollment.</li><li>Maintain a database of inquiries and update student records in CRM systems.</li><li>Achieve daily/weekly call and conversion targets.</li><li>Handle student objections with professionalism and empathy.</li><li>Coordinate with the admissions team for lead conversions and document submissions.</li></ul>Requirements:<ul><li>Minimum intermediate or bachelor's degree in any discipline (Education background is a plus).</li><li>Prior experience in a call center or student counselling role is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Basic computer literacy (MS Office, Google Sheets, CRM systems).</li><li>Pleasant and confident telephone etiquette.</li></ul>Benefits:<ul><li>Competitive salary with performance.</li><li>Training and skill development opportunities.</li><li>Friendly and supportive team environment.</li><li>Career growth within the education sector.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Executive ( DHA Lahore )

Grey Media Group

Job Title: Call Center Representative Location: Gulberg II, Lahore Job Type: Full-Time | Night Shift (7pm - 4am) Work Mode: On-siteAbout the RoleWe are hiring a Call Center Representative who is confident, energetic, and customer-focused. In this role, you will handle inbound and outbound calls, engage with potential and existing clients, and deliver an excellent customer experience. If you have strong communication skills and enjoy working in a fast-paced call center environment, this opportunity is for you.Key Responsibilities<ul><li>Manage inbound and outbound calls professionally and efficiently</li><li>Clearly explain company services to potential and existing customers</li><li>Handle customer queries and provide timely solutions</li><li>Generate leads and schedule appointments when required</li><li>Maintain accurate call logs and update CRM records</li><li>Meet and exceed daily and monthly call targets</li></ul>Requirements<ul><li>6 months to 1 year of call center or customer service experience (preferred)</li><li>Strong English communication skills</li><li>Confidence in handling objections and client interactions</li><li>Good listening, problem-solving, and time management skills</li><li>Target-driven mindset with the ability to work independently and in a team</li></ul>What We Offer<ul><li>Competitive salary + performance-based incentives</li><li>Professional and supportive work environment</li><li>Training and career growth opportunities</li><li>Opportunity to build a strong career in the call center industry</li></ul>If you&rsquo;re looking for a good opportunity and want to grow in a professional environment, we&rsquo;d love to hear from you.Apply now and start your career with us!Job Type: Full-timeWork Location: In person

Call Center Representative

Explore 361+ Call center director in Lahore this May. Find roles across top companies and apply now to boost your career.

361 call center director jobs In Lahore

Call Center Manager

Call Center Manager

Call Center Lead

Call center Executive

Call Centre Executive

Call Center Executive ( DHA Lahore )

Call Center Representative