call center representative Jobs in Karachi

call center representative

customer service representative Jobs in Karachi

customer service representative

hr manager

assistant manager sales

branch manager

call center manager

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Lead and manage overall call center operations
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 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
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 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 Competitive salary package
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 Career growth opportunities
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 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

H&S Real Estate

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:&middot; Leadership &amp; Strategy&middot; Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.&middot; Develop and execute strategies to enhance lead conversion rates and client engagement.&middot; Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.&middot; Operations Management&middot; Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.&middot; Implement and manage CRM systems, call tracking tools, and data reporting dashboards.&middot; Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.&middot; Monitor call recordings and analyze drop-offs or call quality issues to improve performance.&middot; Performance &amp; Quality Assurance&middot; Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.&middot; Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.&middot; Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.&middot; Collaboration &amp; Reporting&middot; Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.&middot; Provide daily, weekly, and monthly performance reports with actionable insights.&middot; Identify emerging market trends and recommend process or strategy adjustments accordingly.&middot; Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).&middot; 8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.&middot; Strong understanding of UAE real estate market dynamics and lead nurturing cycles.&middot; Proven track record in setting up or scaling telesales/call center operations.&middot; Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).&middot; Excellent leadership, communication, and analytical skills.&middot; Ability to work under pressure and manage high-volume lead flow efficiently.&middot; Fluent in English; Arabic proficiency is a plus.&middot; Compensation &amp; Benefits:&middot; Competitive salary package based on experience.&middot; Performance-based bonuses and incentives.&middot; Health insurance and professional development programs.&middot; Opportunity to work with a leading UAE real estate brand in a high-growth environment.Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeWork Location: In person

Call Center - Head

Dr. Ziauddin Hospital

Requirements:<ul><li>Fresh to 1 Year of experience</li></ul>Qualification:<ul><li>Intermediate / Bachelors</li></ul>Job Description:<ul><li>The Call Center Officer is responsible for managing telephone calls in relation to promoting services, receiving feedback, and handling queries of customers.</li><li>He/she will be the bridge to timely and effective communication between the customer and the management.</li><li>Answers inbound telephone calls from patients, visitors and other customers and handles their inquiries/feedback in a pleasant and friendly manner.</li><li>Identifies and escalates priority issues and routes the call to the appropriate channel for timely response.</li><li>Identify urgent or priority concerns and escalate them to the relevant department for prompt action.</li></ul>Job Type : Full TimeJob Type: Full-timeWork Location: In person

Call Center Officer

LeadNexis

The responsibilities of a Manager HR in a Call Center (especially in Karachi/BPO industry) are mainly focused on recruitment, employee management, compliance, and performance support because call centers have high hiring volume and high employee turnover.Here are the main responsibilities of an HR Manager in a Call Center:1. Recruitment &amp; Bulk Hiring<ul><li>Conduct mass hiring of call center agents (sales/support).</li><li>Post jobs on platforms like LinkedIn, Indeed, Facebook groups, Rozee.pk.</li><li>Screen CVs and conduct initial interviews and voice/accent assessments.</li><li>Coordinate interviews with operations or campaign managers.</li><li>Maintain a continuous pipeline of candidates.</li></ul>2. Onboarding &amp; Employee Documentation<ul><li>Manage joining formalities and orientation sessions.</li><li>Prepare offer letters, contracts, and employee files.</li><li>Ensure employees understand company policies and call center rules.</li></ul>3. Attendance, Payroll &amp; HR Operations<ul><li>Monitor attendance, late coming, and leave records.</li><li>Coordinate salary processing, commissions, and incentives.</li><li>Maintain HR databases and employee records.</li></ul>4. Employee Relations<ul><li>Handle employee complaints and grievances.</li><li>Resolve conflicts between agents, team leads, or managers.</li><li>Maintain a healthy and disciplined work environment.</li></ul>5. Performance Management<ul><li>Coordinate with Team Leads and Operations Managers.</li><li>Track employee KPIs such as:</li><li>Sales performance</li><li>Call quality</li><li>Attendance</li><li>Manage warnings, performance improvement plans (PIP), and appraisals.</li></ul>6. Training &amp; Development<ul><li>Identify training needs for agents.</li><li>Arrange communication, accent, and product training.</li><li>Help improve employee productivity and retention.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager HR

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
 </li>
 <li>
 Monitor team performance and ensure service quality
 </li>
 <li>
 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

Pinnacle Business Solutions

Job SummaryDynamic and experienced Supervisor / Assistant Manager &ndash; Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.Key Responsibilities<ul><li>Supervise and manage daily floor operations.</li><li>Monitor team performance, KPIs, SLAs, and productivity metrics.</li><li>Ensure smooth virtual coordination with other domestic and international offices.</li><li>Manage remote teams and ensure consistent communication and workflow alignment.</li><li>Conduct regular team meetings (physical and virtual).</li><li>Identify operational gaps and implement process improvements.</li><li>Prepare operational reports and share performance updates with management.</li><li>Handle escalations and ensure timely resolution of issues.</li><li>Ensure adherence to company policies and compliance standards.</li><li>Support workforce planning and shift management.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred).</li><li>Minimum 3&ndash;6 years of experience in call center operations and with handling multiple teams international remotely - virtual collaboration.</li><li>At least 1&ndash;2 years in a supervisory or assistant managerial role.</li><li>Strong understanding of remote team management and virtual collaboration tools.</li><li>Experience in handling cross-location coordination is mandatory.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Technical Skills<ul><li>Proficiency in MS Office, specialist in Report Generation (Excel, Word, PowerPoint).</li><li>Familiarity with CRM systems.</li><li>Experience with virtual communication platforms (Zoom, Microsoft Teams, etc.).</li></ul>Preferred Attributes<ul><li>Strong analytical and reporting skills.</li><li>Ability to work in a fast-paced environment.</li><li>Excellent interpersonal and coordination skills.</li><li>Ability to manage multiple teams and time zones effectively.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Supervisor Operations

Explore 599+ Call center manager in Karachi this March. Find roles across top companies and apply now to boost your career.

599 call center manager jobs In Karachi

Manager – Call Center Operations

Manager – Call Center Operations

Call Center - Head

Call Center Officer

Manager HR

Assistant Manager – Call Center Operations

Supervisor Operations