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Xpert Prime

About the RoleWe are looking for an experienced and confident Sales Team Lead who has a proven track record in outbound sales, closing deals, and managing long-term client relationships. The ideal candidate will not only drive individual revenue but also help build and lead a small sales team as we scale.Key Responsibilities&Oslash; Perform outbound calls and pitch IT Services.&Oslash; Close new business opportunities through consultative selling and negotiation.&Oslash; Build strong customer relationships ensuring satisfaction &amp; retention.&Oslash; Create and implement calling scripts, sales strategies, and follow-up processes.&Oslash; Handle escalations and act as the communication bridge between clients and operations.&Oslash; Train and mentor junior sales/calling agents.&Oslash; Track KPIs, maintain CRM pipelines, and generate sales performance reports.&Oslash; Improve customer lifetime value through upselling and cross-selling.Required Skills &amp; Profile&Oslash; Proven experience in Outbound / Inside Sales&Oslash; Strong closing skills (B2B preferred)&Oslash; Experience selling Digital Marketing or IT services&Oslash; Excellent spoken and written English&Oslash; Confident communicator, great objection handler&Oslash; CRM usage knowledge&Oslash; Leadership qualities with accountability-driven mindset&Oslash; Target-oriented and able to work in a fast-paced environment&Oslash; Ability to handle multiple clients and maintain retainership relationshipsPreferred Experience&Oslash; Worked previously in Call Centers, Software Houses, Digital Agencies, or IT service companies&Oslash; Capability to hire, train and mentor new team membersJob Type: Full-timePay: From Rs85,000.00 per monthWork Location: In person

Call Center Sales Manager

Sybrid Pvt Ltd (The Lakson Group of Companies)

We&rsquo;re Hiring &ndash; Assistant Manager Call Center Operations Location: Lahore Industry: Call Center / BPO Experience: 4 to 7 YearsAre you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!Key Responsibilities:<ul><li>Lead and manage daily operations of the call center team to ensure service levels are met.</li><li>Monitor and analyze KPIs to drive performance and implement improvements.</li><li>Coordinate with internal departments for smooth operations and timely issue resolution.</li><li>Coach, mentor, and develop team leaders and agents for optimal productivity.</li><li>Ensure adherence to compliance, quality standards, and client expectations.</li></ul>Requirements:<ul><li>Minimum 4&ndash;7 years of relevant experience in a call center or BPO environment.</li><li>Strong leadership, communication, and analytical skills.</li><li>Hands-on experience with CRM systems and reporting tools.</li><li>Proven ability to handle high-pressure environments and shifting priorities.</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Collaborative work culture</li><li>Competitive compensation &amp; performance-based rewards</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Assistant Manager Call Center Operations - Domestic Campaign

PROPERTY BUY-RENT (SMC -Private) Limited

Location: Johar Town Job Type: Full-Time Salary: 45,000-60,000 Experience Level: ExperiencedJob Summary:We are seeking a motivated and customer-focused Call Center Executive to join our dynamic team. The ideal candidate will be responsible for managing inbound and/or outbound calls, addressing customer inquiries, resolving complaints, and ensuring excellent service delivery. This role requires effective communication skills, patience, and a proactive attitude to support customer satisfaction and loyalty.Key Responsibilities:<ul><li>Handle a high volume of inbound/outbound calls professionally and courteously.</li><li>Address customer queries, provide product/service information, and resolve issues efficiently.</li><li>Maintain accurate records of conversations in the CRM system.</li><li>Follow communication scripts and standard operating procedures.</li><li>Upsell products/services when appropriate and identify sales opportunities.</li><li>Meet personal/team qualitative and quantitative targets.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Stay updated on company products, services, and policies.</li><li>Ensure a high level of customer satisfaction through timely and professional communication.</li></ul>Requirements:<ul><li>High School Diploma or equivalent; a Bachelor&rsquo;s degree is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multi-task, set priorities, and manage time effectively.</li><li>Basic computer knowledge and familiarity with CRM systems.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Ability to work flexible shifts, including weekends and holidays if required.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Paid training and career development opportunities.</li><li>Health insurance and other company benefits.</li><li>Supportive and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Executive

Grand City

Call Centre Manager &ndash; Recovery DepartmentLocation: Grand City Head Office Job Type: Full-Time | On-SiteJob SummaryGrand City is looking for an experienced Call Centre Manager with a strong background in Recovery Call Centre operations. The ideal candidate will be responsible for supervising the call centre team, improving recovery performance, optimizing call processes, and ensuring smooth daily operations.Key Responsibilities<ul><li>Lead and manage the recovery call centre team to achieve daily and monthly recovery targets.</li><li>Monitor agents&rsquo; calls, ensure script adherence, and guide them on effective communication.</li><li>Develop and implement recovery strategies to improve follow-up and collection performance.</li><li>Maintain call logs, performance reports, and KPI dashboards for management review.</li><li>Train and motivate agents to improve voice quality, negotiation skills, and productivity.</li><li>Ensure timely follow-ups on overdue clients and maintain accurate recovery records.</li><li>Coordinate with the Recovery, Accounts, and CRM teams for accurate data and smooth processes.</li><li>Handle escalated cases and ensure customer issues are resolved professionally.</li><li>Ensure compliance with company policies and call centre standards.</li><li>Optimize call processes, workloads, and staffing schedules for operational efficiency.</li></ul>Requirements<ul><li>3&ndash;5 years of experience in a Recovery Call Centre, with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Strong leadership skills and experience in managing a team of call agents.</li><li>Excellent communication, negotiation, and problem-solving abilities.</li><li>Knowledge of recovery processes, follow-up techniques, and customer handling.</li><li>Proficiency in CRM systems, call centre dashboards, and reporting tools.</li><li>Ability to work under pressure and meet recovery deadlines.</li><li>Strong analytical and monitoring skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timeWork Location: In person

Call Centre Manager

Orient Biz Tech

We are looking for a responsible, organized, and proactive individual to oversee daily operations in our call centre. The role involves staff management, performance evaluation, attendance monitoring, and payroll coordination for a dynamic sales and support team.Key Responsibilities<ul><li>Supervise daily call centre operations and agent productivity</li><li>Manage hiring, onboarding, and termination of staff when necessary</li><li>Conduct performance evaluations and provide coaching/feedback</li><li>Maintain accurate attendance and shift records</li><li>Coordinate monthly payroll with HR/Finance</li><li>Ensure company policies and procedures are followed</li><li>Report performance and staffing updates to management</li><li>Assist with basic training and support for new hires</li></ul>Job Timings: 7pm to 4amJob Types: Full-time, Part-timePay: Rs25,000.00 - Rs40,000.00 per monthExpected hours: 25 per weekApplication Question(s):<ul><li>Are you available to word at night shift (7pm to 4am)?</li></ul>Location:<ul><li>Lahore Johar Town (Preferred)</li></ul>Work Location: In person

Junior HR

Zam Studios

Location: Gulberg II, LahoreTiming: 11:00 AM &ndash; 07:00 PM (Monday to Saturday)What We Offer:Market-competitive salaryProfessional work environmentGrowth opportunities within the HR department.About the Role:We are looking for a proactive and organized HR Executive to join our BPO team. The ideal candidate must have hands-on experience in recruitment (especially for call center/US campaigns) and payroll management. This role requires someone who can manage day-to-day HR operations efficiently and maintain a professional yet employee-friendly environment.Key Responsibilities:<ul><li>Recruitment &amp; Talent Acquisition</li><li>Manage end-to-end recruitment for US-based call center roles.</li><li>Source candidates through portals, social media, referrals, and walk-ins.</li><li>Conduct initial screening, interviews, and coordinate final evaluations.</li><li>Maintain candidate pipelines and track hiring metrics.</li><li>Payroll &amp; Attendance Management</li><li>Prepare monthly payroll accurately and on time.</li><li>Manage attendance records, leaves, and shift schedules.</li><li>Resolve payroll queries and coordinate with finance.</li><li>Ensure compliance with organizational policies.</li></ul>HR Operations:<ul><li>Maintain employee records and ensure timely documentation.</li><li>Assist in onboarding and orientation of new hires.</li><li>Handle employee queries professionally.</li><li>Support HR Manager with daily HR tasks and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (BPO experience preferred).</li><li>Strong knowledge of recruitment flows, especially for US call center roles.</li><li>Experience with payroll preparation and attendance systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle pressure and multitask effectively.</li><li>Good command over MS Excel and HR software.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Human Resource Manager

Adroitsols

We are a US-based custom packaging company providing high-quality packaging solutions across the United States. Our Pakistan call center handles inbound and outbound sales, customer service, and support for our clients. We are expanding our team and looking for energetic, skilled, and motivated individuals to join our growing call center operationsRequirements<ul><li>Excellent English communication skills (spoken &amp; written required).</li><li>Call center experience in CSR, TSR, sales, or support preferred.</li><li>Ability to work night shifts aligned with US business hours.</li><li>Strong interpersonal and negotiation skills.</li><li>Basic computer knowledge and ability to use CRM systems.</li><li>Positive attitude, discipline, and willingness to learn.</li></ul>.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

CSR / TSR – Call Center (USA Packaging Company)

Explore 639+ Call center manager in Lahore this December. Find roles across top companies and apply now to boost your career.