customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

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assistant accounts manager

call center manager

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Vivo mobile Company

Description: Vivo Pakistan is seeking a dedicated and enthusiastic Cloud Calling Consultant to join the Customer Services Department at the Lahore Service Center on Raiwind Road. This role focuses on delivering exceptional customer service through effective handling of user telephone inquiries, feedback, and complaints. The ideal candidate will possess a bachelor's degree and demonstrate knowledge or interest in electronics, alongside skills in cloud telephony platforms, contact center solutions, and customer experience design. This position requires strong communication skills, patience, and a commitment to maintaining high customer satisfaction. The consultant will work closely with the call center team and management to ensure smooth operations and successful resolution of user concerns. The Cloud Calling Consultant handles the front line of user interactions by answering calls promptly and professionally, following up on complaints, and coordinating with service and call center teams. This role is essential in maintaining service quality standards, including the 6S standardization within the service center. The consultant will diligently report issues, track progress, and prepare regular reports to support continuous improvement. This position does not require managing a team but involves close collaboration with various stakeholders to enhance the overall customer service experience at Vivo Pakistan.Responsibilities 1. Answer all users telephone inquiries and feed backs with enthusiasm and patience and provide professional answers to users to maximize customer satisfaction. 2. Report complaints and problems to manager service center according to the process, and follow up the progress until they are solved. 3. Make follow-up calls to users and record the results faithfully. 4. Timely convey the problems found during the follow-up calls to relevant persons, and track the results. 5. Timely convey the users telephone consultation to the relevant persons of the customer service center. 6. Warmly greet users who came to the customer service center, receive &amp; record their mobiles in CRM following 6s standardization. 7. When picking up the phone, the ringing sound shall not exceed three times. 8. Co-ordinate with Call Center team related to user complains and feedbacks. 9. Successful execution of activities assigned by Manager. 10. Share the daily and weekly report as per requirements. 11. Maintain the 6S standardization in respected Service Center where he/she is deputed. 12. Complete other tasks assigned by the director and the Management Center.Requirements: -Bachelors in any of the following discipline (Marketing, Services, HR, Management). -City native, Fresh or experienced.Location: Lahore Service Center Raiwind RdJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Cloud Calling Consultant

GenXe Tech

We are hiring confident and energetic Call Center Representatives for outbound sales. This is an onsite role based in Johar Town, Lahore, focused on calling UAE-based businesses, generating leads, and offering digital marketing services.If you are comfortable working onsite and have strong communication skills with a passion to grow and earn, this is the right opportunity for you.Key Responsibilities:<ul><li>Make high-volume outbound cold calls (UAE market)</li><li>Generate and qualify potential sales leads</li><li>Present digital marketing services (Social Media, SEO, Web Development and Mobile App Development)</li><li>Understand client needs and offer suitable solutions</li><li>Follow up with interested prospects and manage callbacks</li><li>Schedule meetings (online and onsite) with the manager</li><li>Maintain proper records of calls and follow-ups in CRM</li><li>Achieve daily and weekly performance targets (calls, leads, appointments)</li></ul>Requirements:<ul><li>Good English communication skills (mandatory)</li><li>Confident speaking and strong convincing ability</li><li>Call center or sales experience is mandatory</li><li>Positive, energetic, and target-driven attitude</li><li>Must be comfortable working onsite in Johar Town, Lahore</li></ul>Salary and Benefits:<ul><li>Basic Salary plus High Commission</li><li>Performance Bonuses</li><li>Fast Career Growth</li><li>Friendly and Professional Environment</li></ul>Working Hours:Day Shift (10:00 AM &ndash; 6:30 PM) Monday to SaturdayHow to Apply:Send your CV on WhatsApp: 03255566605Pay: Rs40,000.00 - Rs75,000.00 per monthExperience:<ul><li>call center or outbound sales: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Representative

Agay Barho!

<div>
 Our client Zaz Logistics is looking for a Call Center Supervisor - Customer Service Leadership in Lahore
 
 
 Zaz Logistics is seeking a dedicated Call Center Agent to serve as the primary liaison between the company and its current as well as potential customers. This role requires effective handling of a wide range of customer inquiries, complaints, and issues with a strong focus on customer satisfaction. The ideal candidate embraces ownership in resolving problems, demonstrates excellent communication skills, and actively engages customers to foster positive experiences. Managing a team of 10 agents, the Call Center Agent will lead efforts to maintain high service standards and meet key performance targets.
 
 
 The successful candidate will perform a variety of tasks including handling large volumes of outbound calls, following structured communication scripts, identifying customer needs, and providing timely resolutions or alternatives. Additionally, the ability to spot opportunities for upselling products and building strong, sustainable relationships is critical. This role demands a proactive approach to customer support, attention to detail in documentation, and consistent achievement of both individual and team goals within a dynamic work environment.
 
 
 
 Responsibilities
 
 
 
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 Manage and execute a high volume of outbound calls efficiently while adhering to call center protocols.
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 Follow established communication scripts closely when addressing various customer topics to maintain consistency.
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 Identify and assess customer needs, clarify any uncertainties, research issues thoroughly, and deliver effective solutions or alternatives.
 </li>
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 Recognize and act on opportunities to upsell products or services to existing customers during interactions.
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 Build and maintain sustainable relationships with customers by providing exceptional service and going beyond standard expectations.
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 Accurately record all customer interactions and relevant information in the call center database in a clear and organized manner.
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 Collaborate with and manage a team of 10 call center agents, providing guidance and support to meet collective and individual performance targets.
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 Set priorities, manage time effectively, and multitask to balance customer needs with call center demands.
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 Continuously monitor personal and team performance against qualitative and quantitative goals to ensure service quality and efficiency.
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 Adapt communication style to suit different customer personality types and situations, maintaining a customer-focused approach.
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 Promote a positive work environment that encourages team collaboration, motivation, and professional development.
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 </ul>
</div>

Call Center Supervisor - Customer Service Leadership - TJ / 1849638

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Call Center Agent
 
 in
 
 Lahore.
 
 
 Job Title:
 
 
 Call Center Sales Agents
 
 &ndash;
 
 Night Shift
 
 
 
 <ul>
 <li>
 Location: Faisal Town, Near Jinnah Hospital, Lahore
 </li>
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 Shift: Night Shift (7:00 PM &ndash; 4:00 AM)
 </li>
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 Working Days: Monday to Friday (Weekends Off)
 </li>
 <li>
 Salary: PKR 50,000 &ndash; 100,000 (Based on Communication Skills &amp; Digital Marketing Knowledge)
 </li>
 <li>
 Campaign: USA-Based B2B Digital Marketing Outbound
 
 
 
 </li>
 </ul>
 
 Job Overview
 
 
 
 We are looking for motivated and confident Call Center Sales Executives to join our growing team. The ideal candidate will be responsible for outbound B2B sales calls to USA-based businesses, introducing digital marketing services and generating sales opportunities.
 
 
 This role is perfect for fresh graduates and experienced call center sales professionals who want to build a strong career in international sales and digital marketing.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound sales calls to USA-based businesses
 </li>
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 Introduce and promote digital marketing services
 </li>
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 Generate qualified leads and close sales
 </li>
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 Build strong relationships with potential clients
 </li>
 <li>
 Achieve daily and monthly sales targets
 </li>
 <li>
 Maintain accurate records of calls and sales activities
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Fresh graduates with excellent English communication skills are encouraged to apply
 </li>
 <li>
 1&ndash;3 years of call center or digital marketing campaign experience (Preferred)
 </li>
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 Fluent English speaking and strong persuasion skills
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 Ability to work in night shift (7 PM &ndash; 4 AM)
 </li>
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 Immediate joiners preferred
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
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 Competitive Salary: PKR 50K &ndash; 100K
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 High Sales Commissions
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 Per-sale CASH bounty rewards
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 Monthly performance bonuses
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 Subsidized dinner
 </li>
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 Monthly team dinners &amp; outdoor activities
 </li>
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 Career growth opportunities
 </li>
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 Professional, positive &amp; toxic-free work environment
 
 </li>
 </ul>
</div>

Call Center Agents - The Logic Design

source kode solutions

Job TitleCustomer Service &amp; Sales Specialist &ndash; UK Market (Lahore, On‑Site) PKR 80,000&ndash;100,000 + IncentivesSalary &amp; Benefits<ul><li>PKR 80,000&ndash;100,000 per month + performance incentives</li><li>Health benefits &amp; office perks</li><li>Paid training in sales, lead generation &amp; CRM tools</li><li>Clear career path: Sales Development Rep &rarr; Account Executive &rarr; Sales Manager</li><li>Supportive, vibrant office environment (Jail Road, Lahore)</li></ul>About the RoleWe are hiring Sales Executives to join our fast‑growing team in Lahore. This is a fantastic opportunity for individuals passionate about sales, customer service, telemarketing, and business development. You will connect with UK‑based clients, generate leads, and help drive revenue growth.Key Responsibilities<ul><li>Make high‑volume outbound calls to UK prospects</li><li>Qualify leads by identifying customer needs &amp; pain points</li><li>Build and maintain client relationships through follow‑ups</li><li>Update and manage CRM systems (HubSpot, Salesforce, Zoho)</li><li>Collaborate with the sales team to achieve targets</li><li>Improve sales scripts and outreach strategies</li></ul>Requirements<ul><li>1&ndash;2 years&rsquo; experience in sales, call center, telemarketing, or business development</li><li>Excellent communication skills &amp; confidence in cold calling</li><li>Resilient, target‑driven, and positive under pressure</li><li>Familiarity with CRM tools (mandatory)</li><li>Strong organizational skills to manage high call volumes</li><li>Team player with adaptability and growth mindset</li><li>Comfortable working UK hours (2 PM &ndash; 11 PM PST)</li></ul>Job Type<ul><li>Full‑time, on‑site (Jail Road, Lahore)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have native-level or near-native English fluency?</li></ul>Experience:<ul><li>Sales/Customer Service (UK/US market): 2 years (Required)</li></ul>Work Location: In person

Customer Service & Sales Specialist – UK Market (Lahore, On‑Site) PKR 80,000–100,000 + Incentives

I Tech

Call Center Agents &ndash; U.S. Sales | Night Shift | Lahore Location: Gulberg III, Lahore (On-site) Job Type: Full-Time Shift: 09:00 PM &ndash; 03:00 AM (Monday&ndash;Friday) Salary: PKR 30,000 &ndash; 40,000 + IncentivesJob OverviewWe are hiring Call Center Agents for our U.S. Sales Campaign. This is an excellent entry-level opportunity for freshers and students to build a career in international BPO and sales.No experience required &mdash; training and live call support provided.Key Responsibilities<ul><li>Make outbound calls to U.S. customers</li><li>Present services clearly and confidently</li><li>Handle customer queries and objections</li><li>Maintain CRM records and call logs</li><li>Achieve daily and monthly targets</li></ul>Requirements<ul><li>Basic to good English communication skills</li><li>Confident and willing to learn</li><li>Target-driven and positive attitude</li><li>Comfortable working night shift</li><li>Available for on-site work in Lahore</li></ul>Benefits<ul><li>Fixed salary + performance-based incentives</li><li>Paid training and onboarding</li><li>Weekends off (Saturday &amp; Sunday)</li><li>Friendly and supportive work environment</li><li>Career growth in the BPO industry</li></ul>Apply NowStart your career in international call center sales. Apply today to secure your position.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents – U.S. Sales

Explore 463+ Call center manager in Lahore this May. Find roles across top companies and apply now to boost your career.