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Global Peace Chain

Job Overview:We are seeking a Calls Manager with excellent communication and interpersonal skills to manage all incoming and outgoing calls in a professional, efficient, and friendly manner. The Calls Manager will serve as the first point of contact for our organization, ensuring that every caller receives a positive and helpful experience.Key Responsibilities:<ul><li>Attend and manage all incoming and outgoing calls promptly and professionally.</li><li>Record and maintain call logs, messages, and follow-ups.</li><li>Handle inquiries regarding our programs, events, and general operations with clear communication.</li><li>Collaborate with the communications team to ensure consistent messaging across all touchpoints.</li><li>Support administrative and coordination tasks as required by the management.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Service Representative

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Operations (International)

Domino's

Position: Officer IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 1&ndash;2 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Officer - IT Support

Tech zone consultancy

Travelshook Pvt. Ltd. is hiring energetic and confident individuals to join our Sales Call Center team. The ideal candidates should have strong communication skills, a positive attitude, and the ability to convince potential customers over the phone. You will be responsible for handling outbound calls, generating sales, and maintaining excellent customer relationships.Responsibilities<ul><li>Make outbound sales calls to potential clients.</li><li>Provide accurate information about our Umrah and travel services.</li><li>Maintain daily call records and follow-up logs.</li><li>Achieve weekly and monthly sales targets.</li><li>Deliver excellent customer service and maintain professionalism on every call.</li></ul>Requirements<ul><li>Minimum qualification: Intermediate (Bachelor&rsquo;s preferred).</li><li>Excellent communication and persuasion skills.</li><li>Fluent in English and Urdu.</li><li>Basic computer knowledge (MS Office, Email).</li><li>Previous call center or sales experience is a plus.</li><li>Motivated, punctual, and target-oriented.</li></ul>Benefits<ul><li>Attractive salary with performance-based bonuses.</li><li>Friendly and supportive work environment.</li><li>Training provided for new hires.</li><li>Career growth opportunities within the company.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Call Center Representative (Sales) - Travelshook Pvt. Ltd.

ANALTYTICA

Job Title: Call Center Representative Company: ATU Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the RoleATU Logistics is looking for enthusiastic and customer-focused Call Center Representatives to join our night shift team in Lahore. In this role, you&rsquo;ll be the first point of contact for our clients &mdash; managing both inbound and outbound calls to provide assistance, resolve concerns, and ensure a smooth experience for every customer.We&rsquo;re seeking confident communicators who can handle pressure calmly, think quickly, and maintain a friendly, professional attitude at all times.Key Responsibilities<ul><li>Handle inbound calls to assist customers with inquiries and support requests.</li><li>Make outbound calls for follow-ups, shipment confirmations, and updates.</li><li>Explain ATU Logistics&rsquo; services and solutions clearly to potential clients.</li><li>Manage customer complaints patiently and escalate complex issues when necessary.</li><li>Maintain accurate call records and customer details in the CRM system.</li><li>Collaborate with the sales and dispatch teams for smooth coordination.</li><li>Stay updated on company policies, services, and operational changes.</li></ul>Requirements<ul><li>Previous experience in a call center or customer service role (US/Canada market experience preferred).</li><li>Excellent English communication skills &mdash; both spoken and written.</li><li>Strong listening, multitasking, and problem-solving abilities.</li><li>Basic computer knowledge and familiarity with CRM tools.</li><li>Must be available for full-time night shifts at our Lahore office (near DHA Phase 6).</li></ul>Why Join ATU Logistics?At ATU Logistics, we believe our employees drive our success. We offer:<ul><li>A supportive and collaborative team culture.</li><li>Competitive salary packages with performance-based incentives.</li><li>Opportunities for career growth and skill development.</li></ul>If you&rsquo;re dependable, energetic, and ready to grow in a fast-paced logistics environment, we&rsquo;d love to have you on board.Apply now and kickstart your career journey with ATU Logistics!Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representative

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Customer Support Executive&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Customer Support Executive

OOP Technologies

Job Description: We are seeking a Senior Call Center Agent with expertise in digital services to join our dynamic team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations with a strong understanding of web services, SEO, and digital solutions. This role requires excellent communication skills to effectively engage with clients, understand their business needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Handle outbound calls to promote and sell digital services (Web Development, SEO, and related solutions).</li><li>Build and maintain positive client relationships through professional communication.</li><li>Identify customer needs and recommend appropriate digital services to meet their goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably in IT/Digital Services).</li><li>Strong knowledge of web services, SEO, and digital marketing solutions.</li><li>Excellent spoken and written communication skills (English proficiency preferred).</li><li>Ability to persuade, negotiate, and handle objections professionally.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Senior Call Center Agent – Digital Services

Explore 460+ Call center manager in Lahore this November. Find roles across top companies and apply now to boost your career.