customer service representative Jobs in Lahore

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call center manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Abacus Outsourcing

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager- Contact center Operations

Stork Consultants

Job Description: The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.2️ Key Responsibilities<ul><li>Supervise day-to-day call center operations.</li><li>Monitor and evaluate team performance (call quality, lead conversion, attendance).</li><li>Train and motivate team members to improve performance.</li><li>Handle escalated client issues professionally.</li><li>Maintain daily and weekly reports for management.</li><li>Ensure adherence to SOPs and company policies.</li></ul>3️ Required Skills<ul><li>Minimum 2&ndash;3 years experience in call center or customer service supervision.</li><li>Strong english communication and leadership skills.</li><li>Ability to analyze performance metrics and improve team efficiency.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Problem-solving and decision-making capabilities.</li><li>Ability to work night shifts (8pm-4am)</li></ul>4️ Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration / Communications or related field.</li><li>Experience in sales-oriented or call centers.Preferred Qualifications</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Call Center Team Lead

We are looking for motivated and professional female candidates for the position of Call Center / Office Management Executive. The ideal candidate will be responsible for handling calls, assisting clients, and managing basic office operations to ensure smooth workflow.Key Responsibilities<ul><li>Handle incoming and outgoing calls professionally</li><li>Guide clients and provide complete information about services</li><li>Manage WhatsApp messages and follow-ups with clients</li><li>Maintain daily records and office documentation</li><li>Assist with client appointments and scheduling</li><li>Coordinate with the team for smooth office operations</li><li>Maintain a friendly and professional communication with clients</li></ul>Required Skills<ul><li>Good communication skills</li><li>Basic knowledge of computer and MS Office</li><li>Ability to handle calls and client queries</li><li>Good organizational and time management skills</li><li>Professional and polite behavior</li></ul>Experience Required<ul><li>Fresh and experienced candidates can apply</li><li>Experience in call center or office management will be preferred</li></ul>Pay: From Rs20,000.00 per monthWork Location: In person

Call Center / Office Management Executive (Female)

Tracking World

Job Title: Call Centre Agent &ndash; Customer Support Location: Lahore Job Type: Full-TimeJob Summary: We are looking for a dedicated Call Centre Agent to manage tracker-related queries and provide customer support. The ideal candidate will be responsible for handling customer complaints, coordinating with internal teams, and ensuring timely resolution of issues while maintaining proper reporting and service standards.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer queries related to tracker devices and services.</li><li>Register, track, and resolve customer complaints in a timely manner.</li><li>Coordinate with technical and field teams for troubleshooting and issue resolution.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Prepare and submit daily and weekly activity reports.</li><li>Monitor tracker status and report any system or device irregularities.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Follow up with customers to ensure complete issue resolution and satisfaction.</li><li>Escalate complex or unresolved issues to the relevant department.</li><li>Maintain professional communication and a high level of customer service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic computer skills and familiarity with reporting tools.</li><li>Ability to manage multiple tasks and handle customer complaints effectively.</li><li>Prior experience in a call center or customer support role will be an advantage.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
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 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
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 Responsible for client account up gradation upon receiving invoices from different channels.
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 Responsible for client account degradation upon expiration of client account.
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 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
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 Responsible to setup XML feed Integration.
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 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
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 Live chat support to all related web users.
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 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
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 Experience: 06 months - 1 Year (Email/Chat Support)
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 Education: Must be a graduate
 </li>
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 Location: Gulberg, Lahore
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 Shifts: Hybrid
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 Gender: Both
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 Position Level: Entry Level
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 Should have very good command over spoken and special written English.
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 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
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 Preferably a graduate with a minimum 0.5 year experience.
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 Experience in Customer services role, preferably from a support/call center-
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 Strong communication and follow-up skills.
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 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Email & Chat Support

Cyber Tech Solutions

= We Are Hiring &ndash; HR Executive (Call Center)We are looking for a motivated and responsible HR Executive to join our Call Center team.Position: HR Executive Salary: 65,000 PKR per month Timings: 7:00 PM &ndash; 4:00 AM Location: On-siteResponsibilities:<ul><li>Hiring and recruiting call center agents</li><li>Posting job ads and screening candidates</li><li>Conducting interviews</li><li>Managing employee records and attendance</li><li>Coordinating with management and staff</li></ul>Requirements:<ul><li>Good communication and management skills</li><li>Basic knowledge of recruitment and HR processes</li><li>Ability to work night shift</li><li>Call center hiring experience will be a plus</li></ul>Interested candidates can DM or contact us for more details.Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs65,000.00 per monthWork Location: In person

Human resource executive

Explore 175+ Call center manager in Lahore this April. Find roles across top companies and apply now to boost your career.