customer service representative Jobs in Lahore

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call center manager

Taqar Consulting Co. LLC

Call Center ManagerLocation: Islamabad or Lahore, Pakistan Job Type: Full-time | On-site Salary: PKR 150,000 &ndash; 300,000We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.Key Responsibilities<ul><li>Manage daily call center operations</li><li>Lead and supervise 20+ agents</li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul>Requirements<ul><li>2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing 20+ agents</li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in English &amp; Urdu</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul>Apply with your updated CVJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Title: Call Center ManagerLocation: Johar Town, LahoreSalary: PKR 70,000&ndash;100,000 (based on experience)Timings: 2:00 PM &ndash; 11:00 PMExperience Required: 4&ndash;5 YearsJob Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:Manage daily call center operations and ensure smooth workflowLead, train, and motivate team leads and call center agentsMonitor KPIs, call quality, performance metrics, and attendanceDevelop strategies to improve productivity, sales, and customer satisfactionHandle escalated customer issues and ensure timely resolutionPrepare daily, weekly, and monthly performance reportsImplement SOPs, policies, and performance improvement plansCoordinate with senior management to meet business targetsEnsure compliance with company standards and call center best practicesRequirements:4&ndash;5 years of proven experience as a Call Center Manager or similar roleStrong leadership and team management skillsExcellent communication and problem-solving abilitiesExperience with inbound/outbound call center operationsAbility to analyze performance data and drive improvementsProficient in MS Office and call center CRM toolsAbility to work evening shifts (2 PM &ndash; 11 PM)What We Offer:Competitive salary package (PKR 70,000 &ndash; 100,000)Professional and growth-oriented work environmentPerformance-based incentivesCareer development opportunitiesJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>International Outbound Calls: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sybrid Pvt Ltd.

We&rsquo;re Hiring &ndash; Assistant Manager Call Center Operations Location: Lahore Industry: Call Center / BPO Experience: 4 to 7 YearsAre you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!Key Responsibilities:<ul><li>Lead and manage daily operations of the call center team to ensure service levels are met.</li><li>Monitor and analyze KPIs to drive performance and implement improvements.</li><li>Coordinate with internal departments for smooth operations and timely issue resolution.</li><li>Coach, mentor, and develop team leaders and agents for optimal productivity.</li><li>Ensure adherence to compliance, quality standards, and client expectations.</li></ul>Requirements:<ul><li>Minimum 4&ndash;7 years of relevant experience in a call center or BPO environment.</li><li>Strong leadership, communication, and analytical skills.</li><li>Hands-on experience with CRM systems and reporting tools.</li><li>Proven ability to handle high-pressure environments and shifting priorities.</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Collaborative work culture</li><li>Competitive compensation &amp; performance-based rewards</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Call Center Operations

DS Marketing Agency

Job Title: Call Center ExecutiveCompany: Digi Sparo Job Type: Full-TimeJob SummaryDigi Sparo is seeking a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will handle customer interactions professionally, provide accurate information, and support company sales and service objectives.This role is suitable for individuals with strong communication skills who are comfortable working in a structured, target-oriented environment.Key Responsibilities<ul><li>Handle outbound calls in a professional manner</li><li>Provide accurate information about products and services</li><li>Address customer inquiries and resolve concerns efficiently</li><li>Maintain detailed records of customer interactions</li><li>Meet assigned performance and quality targets</li><li>Follow company policies and compliance guidelines</li></ul>Qualifications &amp; Skills<ul><li>Minimum Intermediate qualification (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a team environment</li><li>Previous call center or customer service experience is an advantage</li><li>Professional attitude and punctuality</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Training and skill development opportunities</li><li>Career growth prospects</li></ul>Interested candidates are encouraged to apply with their updated resume.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Executive

Abacus Outsourcing

Job Title: Team Lead &ndash; Call Center Operations Location: Lahore (On-site) Company: Abacus Salary: PKR. 70,000 &ndash; PKR. 120,000/monthJob Type: Full-timeAbout Abacus: For nearly 40 years, Abacus has delivered innovative business solutions, driving digital transformation through technology and industry expertise. We empower clients with scalable, results-driven services and a culture built on integrity, collaboration, and continuous learning.Role Overview: We're seeking a dynamic Call Center Team Lead to manage day-to-day BPO operations. The ideal candidate will oversee agent performance, drive KPIs, handle escalations, and ensure service excellence across campaigns.Key Responsibilities:<ul><li>Supervise and mentor call center agents</li><li>Monitor performance metrics and implement improvements</li><li>Ensure SLA compliance and operational efficiency</li><li>Coordinate with cross-functional teams to resolve issues</li><li>Provide coaching, feedback, and regular performance reviews</li></ul>Qualifications:<ul><li>1 year or more of team lead experience in a BPO/call center environment</li><li>Strong leadership, problem-solving, and communication skills</li><li>Proficient in handling metrics, reports, and client expectations</li><li>Bachelor&rsquo;s degree in any discipline</li></ul>Perks &amp; Benefits:<ul><li>2 Weekly Days Off</li><li>EOBI &amp; Medical (IPD + OPD)</li><li>38 Paid Annual, Casual &amp; Sick Leaves</li><li>Annual Performance-Based Increment</li><li>Inclusive, growth-focused work culture</li></ul>Join Abacus &mdash; where people and performance come together.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Center Team Lead

I Concepts

We are a Pakistan-based international call center with 15+ years of experience, currently expanding our global operations (UK, USA &amp; Canada clients). We are looking for a confident, smart, and self-driven professional to manage business development, online operations, and administrative tasks.Key Responsibilities:<ul><li>Handle international client communication (calls, emails, chat)</li><li>Business development &amp; cold calling for new projects</li><li>Manage social media accounts &amp; digital marketing campaigns</li><li>SEO &amp; online store (WordPress) management</li><li>Email marketing &amp; customer support</li><li>Data handling using MS Word &amp; Excel</li><li>Graphic/content designing (basic creatives preferred)</li><li>Administrative, HR &amp; personal assistance tasks</li><li>Coordinate with team &amp; manage multiple tasks efficiently</li><li>Flexible for day/night shifts and occasional outdoor tasks</li></ul>Requirements:<ul><li>Excellent spoken &amp; written English</li><li>Strong communication &amp; presentation skills</li><li>Experience in digital marketing &amp; social media management</li><li>Knowledge of WordPress, SEO &amp; online stores</li><li>Proficient in MS Office (Word, Excel)</li><li>Multitasking, independent &amp; proactive personality</li><li>Reliable, honest &amp; long-term commitment mindset</li><li>Prior call center or international client handling experience preferred</li></ul>What We Offer:<ul><li>Stable long-term position</li><li>Growth opportunities</li><li>Professional environment</li><li>Performance-based increments</li><li>Hands-on international exposure</li></ul>Apply by sending your CV + Introduction Voice Note in English to:WhatsApp +92-322-2202115 or email Rauf@iconcepts.wsSubject: Application &ndash; Operations ExecutiveJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Executive Assistant – Business Development & Digital Operations

I Concepts BPO & Call Center

We are a Pakistan-based international call center with 15+ years of experience, currently expanding our global operations (UK, USA &amp; Canada clients). We are looking for a confident, smart, and self-driven professional to manage business development, online operations, and administrative tasks.Key Responsibilities:<ul><li>Handle international client communication (calls, emails, chat)</li><li>Business development &amp; cold calling for new projects</li><li>Manage social media accounts &amp; digital marketing campaigns</li><li>SEO &amp; online store (WordPress) management</li><li>Email marketing &amp; customer support</li><li>Data handling using MS Word &amp; Excel</li><li>Graphic/content designing (basic creatives preferred)</li><li>Administrative, HR &amp; personal assistance tasks</li><li>Coordinate with team &amp; manage multiple tasks efficiently</li><li>Flexible for day/night shifts and occasional outdoor tasks</li></ul>Requirements:<ul><li>Excellent spoken &amp; written English</li><li>Strong communication &amp; presentation skills</li><li>Experience in digital marketing &amp; social media management</li><li>Knowledge of WordPress, SEO &amp; online stores</li><li>Proficient in MS Office (Word, Excel)</li><li>Multitasking, independent &amp; proactive personality</li><li>Reliable, honest &amp; long-term commitment mindset</li><li>Prior call center or international client handling experience preferred</li></ul>What We Offer:<ul><li>Stable long-term position</li><li>Growth opportunities</li><li>Professional environment</li><li>Performance-based increments</li><li>Hands-on international exposure</li></ul>Full-time | Day/Night shifts | Long-term roleApply by sending your CV + Introduction Voice Note in English to:WhatsApp +92-322-2202115 or Email: rauf@iconcepts.wsSubject: Application &ndash; Operations ExecutiveJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Explore 575+ Call center manager in Lahore this March. Find roles across top companies and apply now to boost your career.

575 call center manager jobs In Lahore

Call Center Manager

Call Center Manager

Assistant Manager Call Center Operations

Call Center Executive

Call Center Team Lead

Executive Assistant – Business Development & Digital Operations

Executive Assistant – Business Development & Digital Operations