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call center manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Abacus Outsourcing

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager- Contact center Operations

Stork Consultants

Job Description: The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.2️ Key Responsibilities<ul><li>Supervise day-to-day call center operations.</li><li>Monitor and evaluate team performance (call quality, lead conversion, attendance).</li><li>Train and motivate team members to improve performance.</li><li>Handle escalated client issues professionally.</li><li>Maintain daily and weekly reports for management.</li><li>Ensure adherence to SOPs and company policies.</li></ul>3️ Required Skills<ul><li>Minimum 2&ndash;3 years experience in call center or customer service supervision.</li><li>Strong english communication and leadership skills.</li><li>Ability to analyze performance metrics and improve team efficiency.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Problem-solving and decision-making capabilities.</li><li>Ability to work night shifts (8pm-4am)</li></ul>4️ Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration / Communications or related field.</li><li>Experience in sales-oriented or call centers.Preferred Qualifications</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Call Center Team Lead

We are looking for motivated and professional female candidates for the position of Call Center / Office Management Executive. The ideal candidate will be responsible for handling calls, assisting clients, and managing basic office operations to ensure smooth workflow.Key Responsibilities<ul><li>Handle incoming and outgoing calls professionally</li><li>Guide clients and provide complete information about services</li><li>Manage WhatsApp messages and follow-ups with clients</li><li>Maintain daily records and office documentation</li><li>Assist with client appointments and scheduling</li><li>Coordinate with the team for smooth office operations</li><li>Maintain a friendly and professional communication with clients</li></ul>Required Skills<ul><li>Good communication skills</li><li>Basic knowledge of computer and MS Office</li><li>Ability to handle calls and client queries</li><li>Good organizational and time management skills</li><li>Professional and polite behavior</li></ul>Experience Required<ul><li>Fresh and experienced candidates can apply</li><li>Experience in call center or office management will be preferred</li></ul>Pay: From Rs20,000.00 per monthWork Location: In person

Call Center / Office Management Executive (Female)

Tracking World

Job Title: Call Centre Agent &ndash; Customer Support Location: Lahore Job Type: Full-TimeJob Summary: We are looking for a dedicated Call Centre Agent to manage tracker-related queries and provide customer support. The ideal candidate will be responsible for handling customer complaints, coordinating with internal teams, and ensuring timely resolution of issues while maintaining proper reporting and service standards.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer queries related to tracker devices and services.</li><li>Register, track, and resolve customer complaints in a timely manner.</li><li>Coordinate with technical and field teams for troubleshooting and issue resolution.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Prepare and submit daily and weekly activity reports.</li><li>Monitor tracker status and report any system or device irregularities.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Follow up with customers to ensure complete issue resolution and satisfaction.</li><li>Escalate complex or unresolved issues to the relevant department.</li><li>Maintain professional communication and a high level of customer service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic computer skills and familiarity with reporting tools.</li><li>Ability to manage multiple tasks and handle customer complaints effectively.</li><li>Prior experience in a call center or customer support role will be an advantage.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent

Collab BPO

Job Title: Sales Trainer / Sales Manager (Call Center)We are looking for a dynamic and experienced Sales Trainer / Sales Manager to lead, train, and develop our call center sales team for international campaigns. The ideal candidate will be responsible for driving team performance, improving sales strategies, and developing agents&rsquo; communication and accent skills to meet global client standards.Key Responsibilities:<ul><li>Train and mentor sales representatives on sales techniques, objection handling, and closing strategies.</li><li>Conduct accent development sessions to improve agents&rsquo; pronunciation, clarity, and confidence for international clients.</li><li>Lead and manage the sales team to achieve daily, weekly, and monthly targets.</li><li>Monitor calls, analyze performance, and provide coaching and constructive feedback.</li><li>Develop training materials, call scripts, and performance improvement plans.</li><li>Maintain high standards of call quality, communication, and productivity.</li></ul>Requirements:<ul><li>3+ years of experience in call center sales, sales training, or sales team management.</li><li>Strong expertise in sales coaching and team leadership.</li><li>Excellent command of English communication and accent development.</li><li>Experience working with US or Canadian campaigns.</li><li>Strong ability to motivate, train, and manage sales teams.</li></ul>Preferred Candidates:<ul><li>Canadian Return or American Return candidates will be highly preferred.</li><li>Previous experience in international call center environments.</li></ul>Salary: PKR 100,000 &ndash; 300,000 (Based on experience and expertise)What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Leadership role with career growth opportunities</li><li>Opportunity to build and lead a high-performing international sales team</li></ul>If you have the ability to train, lead, and transform sales teams into top performers, we encourage you to apply.Pay: Rs100,000.00 - Rs300,000.00 per hourWork Location: In person

Sales Trainer / Sales Manager (Call Center)

Cyber Tech Solutions

= We Are Hiring &ndash; HR Executive (Call Center)We are looking for a motivated and responsible HR Executive to join our Call Center team.Position: HR Executive Salary: 65,000 PKR per month Timings: 7:00 PM &ndash; 4:00 AM Location: On-siteResponsibilities:<ul><li>Hiring and recruiting call center agents</li><li>Posting job ads and screening candidates</li><li>Conducting interviews</li><li>Managing employee records and attendance</li><li>Coordinating with management and staff</li></ul>Requirements:<ul><li>Good communication and management skills</li><li>Basic knowledge of recruitment and HR processes</li><li>Ability to work night shift</li><li>Call center hiring experience will be a plus</li></ul>Interested candidates can DM or contact us for more details.Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs65,000.00 per monthWork Location: In person

Human resource executive

Explore 211+ Call center manager in Lahore this April. Find roles across top companies and apply now to boost your career.