hr manager

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associate manager - operations Jobs in Lahore

associate manager - operations

call center representative Jobs in Lahore

call center representative

call center manager

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Call Center SupervisorLocation: Lahore Salary: PKR 65,000 + 5,000 Incentive Industry: Call Center / BPOAre you a people-focused leader with a passion for team performance and customer satisfaction? We&rsquo;re looking for a dynamic Call Center Supervisor to lead, motivate, and manage our growing team in Lahore.Key Responsibilities<ul><li>Lead, supervise, and motivate call center teams to achieve performance targets.</li><li>Ensure smooth day-to-day operations with strong team management skills.</li><li>Prepare reports and communicate effectively with clients and internal stakeholders.</li><li>Utilize MS Office and call center tools for reporting and monitoring.</li><li>Handle conflict resolution and maintain excellent client management practices.</li><li>Comfortable working in rotational shifts.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor's degree; Master&rsquo;s preferred.</li><li>At least 3 years of experience in a Call Center environment.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Strong understanding of call center operations and customer service workflows.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gratuity</li><li>Subsidized Food</li><li>Subsidized Mobile Connection</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Supervisor

ABN Overseas Education

We&rsquo;re Hiring &ndash; Calling Executive!Are you a passionate and confident communicator looking to start your career? We&rsquo;re looking for Call Center Executive at ABN Overseas Education Consultants.Positions:<ul><li>Calling Executive</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Willingness to learn and grow in a professional environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Executive

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

EdSavvy Solutions

Position: Admin ManagerJob Description:We are looking for an Admin Manager to handle daily office operations and manage the support staff, especially office boys. The ideal person should have experience in administrative work, preferably in a call center or a similar office environment.Main Responsibilities:<ul><li>Supervise and guide office boys to make sure cleanliness and office maintenance are done properly.</li><li>Manage daily administrative tasks for all departments.</li><li>Work with HR and other teams to make sure office operations run smoothly.</li><li>Handle office supplies, maintenance, and vendor dealings.</li><li>Make sure all staff follow company rules and maintain discipline.</li><li>Have a basic idea of generator issues and troubleshooting.</li><li>Look after electricity-related matters in the office.</li><li>Find cost-effective vendors for grocery, stationery, printing, and other needs.</li><li>Take care of building security and safety measures.</li><li>Distribute daily tasks to office boys and ensure work is completed on time.</li><li>Be kind, polite, and respectful while dealing with staff.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Experience in managing administrative tasks or a similar role.</li><li>Experience in a call center or corporate setup will be a plus.</li><li>Good leadership, communication, and coordination skills.</li><li>Ability to handle multiple tasks and day-to-day office challenges.</li><li>Comfortable working in the night shift.</li></ul>How to Apply:Please mention the position you are applying for in the subject line and send your updated resume to:Email: hr@edsavvysolutions.com WhatsApp: 0328-4844169Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Admin Manager

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

Techzilla BPO

We are looking for a female HR Executive with strong recruitment experience to manage the complete A&ndash;Z hiring process for our call center operations.Key Responsibilities:<ul><li>Manage the full recruitment cycle independently</li><li>Call new applicants and schedule walk-in interviews</li><li>Conduct in-person interviews and shortlist relevant candidates</li><li>Onboard 4&ndash;5 employees per month to meet hiring targets</li><li>Maintain candidate pipelines and recruitment records</li><li>Coordinate with team leads to ensure smooth onboarding</li></ul>Requirements:<ul><li>Minimum 1 year of relevant HR/recruitment experience (call center experience preferred)</li><li>Strong communication and interpersonal skills</li><li>Ability to work efficiently in a fast-paced environment</li><li>Must be comfortable with the night shift (7 PM &ndash; 12 AM)</li><li>Female candidates only</li></ul>What We Offer:<ul><li>Competitive part-time salary (Rs. 25k&ndash;30k)</li><li>Professional and supportive work culture</li><li>Career growth opportunities</li></ul>Interested candidates can apply by sending their CV to: hr@techzillabpo.comJob Type: Part-timePay: Rs25,000.00 - Rs30,000.00 per monthExpected hours: 25 per weekWork Location: In person

Female HR Executive

Explore 618+ Call center manager in Lahore this November. Find roles across top companies and apply now to boost your career.