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call center officer

Halan Microfinance Bank

<div>
 
 
 Call Center Officer
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank&rsquo;s products and services while ensuring high service standards and compliance with policies.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 <ul>
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 Bachelor&rsquo;s degree (minimum)
 </li>
 <li>
 1&ndash;3 years of call center or customer service experience (banking/financial services preferred)
 </li>
 <li>
 Fresh candidates with strong communication skills may also apply
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner
 </li>
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 Respond to customer inquiries related to accounts, cards, digital channels, and banking services
 </li>
 <li>
 Resolve complaints and escalate complex issues to relevant departments
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 Provide accurate information on products, charges, and processes
 </li>
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 Record customer interactions in the system and maintain proper documentation
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 <li>
 Meet service quality standards and turnaround time (TAT) requirements
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 <li>
 Follow regulatory guidelines, data confidentiality, and call handling procedures
 </li>
 <li>
 Support cross-selling of bank products where appropriate
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Customer handling and problem-solving ability
 </li>
 <li>
 Basic computer and MS Office proficiency
 </li>
 <li>
 Ability to work in shifts
 </li>
 </ul>
</div>

Call Center Officer

Dr. Ziauddin Hospital

Requirements:<ul><li>Fresh to 1 Year of experience</li></ul>Qualification:<ul><li>Intermediate / Bachelors</li></ul>Job Description:<ul><li>The Call Center Officer is responsible for managing telephone calls in relation to promoting services, receiving feedback, and handling queries of customers.</li><li>He/she will be the bridge to timely and effective communication between the customer and the management.</li><li>Answers inbound telephone calls from patients, visitors and other customers and handles their inquiries/feedback in a pleasant and friendly manner.</li><li>Identifies and escalates priority issues and routes the call to the appropriate channel for timely response.</li><li>Identify urgent or priority concerns and escalate them to the relevant department for prompt action.</li></ul>Job Type : Full TimeJob Type: Full-timeWork Location: In person

Omni Academy Consulting & Technologies 

Hiring: Sales Officer Shahrah e Faisal CampusSalary: Rs. 40,000/month + Commission Start Date: 25 Feb , 2026Location : Shahrah e faisal Karachi About Omni AcademyOmni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.We are looking for a motivated and target-driven Sales Office Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound sales inquiries, generating leads, and converting prospects into customers.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer inquiries professionally</li><li>Make outbound calls to generate leads and follow up on prospects</li><li>Provide product/service information to potential clients</li><li>Maintain accurate records of calls and sales activities</li><li>Achieve daily and monthly sales targets</li><li>Coordinate with the marketing and operations team</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>1&ndash;2 years of sales or call center experience (preferred)</li><li>Strong communication and negotiation skills</li><li>Basic computer knowledge (MS Office, CRM preferred)</li><li>Ability to work under pressure and meet targets</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Sales Officer - Shahrah e faisal Karachi

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Call Center Representatives (Telecom Industry)Location: Karachi Industry: Telecom Position: Call Center RepresentativeJob Responsibilities:<ul><li>Handle inbound &amp; outbound customer calls professionally</li><li>Provide accurate information about products &amp; services</li><li>Resolve customer queries and complaints efficiently</li><li>Maintain proper call records and follow-ups</li><li>Deliver excellent customer service</li></ul>Requirements:<ul><li>Good communication skills in English &amp; Urdu</li><li>Minimum Qualification: Intermediate</li><li>Experience: 6 months to 1 year of relevant call center experience</li><li>Strong listening and problem-solving skills</li><li>Ability to work in shifts</li></ul>Why Join Us?Competitive Salary + Attractive Incentives Professional &amp; Friendly Working Environment Career Growth Opportunities in the Telecom Sector Performance-based RewardsApply Now &amp; Start Your Career with a Growing Telecom Company!Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Call Center Representatives

The Educators school NJB Clifton Campus

Job Title: Parent Relationship Officer (PRO)Job Summary:We are seeking a friendly, organized, and proactive Parent Relationship Officer to manage communication between the school and parents. The PRO will ensure strong parent engagement, timely responses to concerns, and a positive school experience for families.Key Responsibilities:1. Parent Communication &amp; Support:<ul><li>Act as the main point of contact for parents</li><li>Handle parent queries, complaints, and feedback professionally</li><li>Ensure timely follow-up and resolution of parent concerns</li><li>Maintain positive and respectful communication</li></ul>2. Admissions &amp; Inquiries:<ul><li>Handle walk-in, call, and online admission inquiries</li><li>Guide parents about school programs, curriculum, and policies</li><li>Support admission process and documentation</li><li>Follow up with prospective parents</li></ul>3. Relationship Management:<ul><li>Build strong relationships with existing parents</li><li>Organize and coordinate parent meetings and PTMs</li><li>Support school events and parent engagement activities</li><li>Maintain parent satisfaction and retention</li></ul>4. Records &amp; Reporting:<ul><li>Maintain parent communication logs</li><li>Update parent data and contact information</li><li>Prepare reports on parent concerns, inquiries, and resolutions</li><li>Share regular feedback with management</li></ul>5. Coordination with School Departments:<ul><li>Liaise between parents, teachers, coordinators, and management</li><li>Escalate serious issues to concerned departments</li><li>Ensure smooth communication flow</li></ul>Required Skills &amp; Qualifications:<ul><li>Graduate (preferably in Education, Management, or Communications)</li><li>2&ndash;5 years of experience in school, education sector, or customer relations</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling abilities</li><li>Professional attitude and appearance</li><li>Good computer skills (MS Office, WhatsApp, email, school ERP)</li></ul>Preferred:<ul><li>Experience in school front desk / admin / admissions</li><li>Ability to handle difficult conversations calmly</li><li>Multilingual (English &amp; Urdu preferred)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Parent Relationship Officer

BRIGHT SOLUTIONS

Job Title: Call Center Agent &ndash; Lead Generation (US Campaign)Number of Positions: 2We are hiring experienced Call Center Agents for a US-based lead generation campaign. If you have strong communication skills and confidence in English, we&rsquo;d love to hear from you.Job Responsibilities:Make outbound calls for US-based lead generation campaignsCommunicate clearly and professionally with potential clientsMeet daily and monthly performance targetsMaintain accurate call recordsWorking Hours (Pakistan Time):November to March: 8:00 PM &ndash; 4:00 AMMarch to November: 7:00 PM &ndash; 3:00 AM(US Central Time: 9:00 AM &ndash; 5:00 PM)Salary Range:PKR 40,000 &ndash; 65,000 (based on experience and performance)Requirements:Prior experience in call center / lead generation (mandatory)Excellent spoken and written EnglishStrong communication and persuasion skillsSelf-motivated and target-orientedAbility to work well in a team environmentTraining:Complete training will be provided.How to Apply:Interested candidates can apply by sending their CV.Male Female both can Apply.Female pick &amp; drop provided by Company.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agent – Calling Lead Generation (US Campaign)

Dawat-e-Islami Trust

Job Description:1. To organize day-to-day activities related to the operations of call center.2. To perform inbound and outbound calls for campaigns.3. To obtain and maintain data.4. To answer queries of donors &amp; other callers.5. To ensure timely submission of reports.6. To call potential donors for follow up of donations.7. Remain calm and never argue with a donor or needy person.8. Any other related task assigned by seniors.Job Specification:1. Education must be at least Intermediate.2. Previous customer service or call center experience is preferred.3. Good verbal, written and active listening skills.4. Ability to use MS Office, CRM software &amp; phone systems.5. Strong empathy, patience and de-escalation skills to handle variety of callers.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Contact Centre Agent

Explore 225+ Call center officer in Karachi this March. Find roles across top companies and apply now to boost your career.

225 call center officer jobs In Karachi

Call Center Officer

Call Center Officer

Sales Officer - Shahrah e faisal Karachi

Call Center Representatives

Parent Relationship Officer

Call Center Agent – Calling Lead Generation (US Campaign)

Contact Centre Agent